Market Specialist, Global Response Operations - SEO Bangladesh

📌 Core Information

🔹 Job Title: Market Specialist, Global Response Operations - SEO Bangladesh

🔹 Company: Meta

🔹 Location: Singapore

🔹 Job Type: Full-time

🔹 Category: Operations

🔹 Date Posted: May 20, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Enforcing on paid and organic content during crises in the South Asia region, with a focus on Bangladesh
• Conducting root cause analysis and collaborating with cross-functional teams to improve processes and tools
• Drawing upon linguistic and cultural expertise to support new policy and product initiatives
• Supporting the development of scalable operational solutions to enhance support for the user community

ASSUMPTION: This role requires a strong understanding of the Bangladesh market and its cultural nuances, as well as the ability to work effectively with cross-functional teams to drive operational excellence.

📋 Key Responsibilities

✅ Work as part of the SEO South Asia team to enforce on paid and organic content during crises within the South Asia region, with a higher focus on Bangladesh

✅ Work as part of an on-call operational structure to enforce on critical content, particularly in response to government, regulatory, and trusted partner escalations, within the South Asia region

✅ Draw upon linguistic and cultural expertise in the Bangladesh market to identify crucial risk signals and gain valuable content insights

✅ Support development of scalable operational solutions to enhance support for the user community, while also collaborating effectively with other regions

✅ Conduct root cause analysis and address issues reported on Meta products such as requests for account support and reports of potentially abusive content

✅ Support enforcement efforts on agnostic and paid content that originates from multiple sources globally, where language expertise is not required

✅ Assess top-line operational metrics and collaborate with internal cross-functional teams to improve processes and tools

✅ Liaise closely with Meta vendor teams to ensure all operational KPIs meet and exceed targets and work collaboratively to improve processes and tools and scale solutions

✅ Collaborate with regional cross-functional teams on leading or supporting key integrity initiatives in the market and/or the broader region

✅ Build subject matter expertise in a key area of integrity concern or theme, and support this by developing strategies and outlining and implementing comprehensive enforcement solutions

ASSUMPTION: This role may involve exposure to graphic and/or objectionable content, including but not limited to graphic images, videos, and writings, offensive or derogatory language, and other potential objectionable material. Candidates should be comfortable working with such content.

🎯 Required Qualifications

Education: Currently has, or is in the process of obtaining, a Bachelor's degree. Degree must be completed prior to joining Meta.

Experience: 1+ year of professional experience within an operations environment

Required Skills:

• Fluency in written and conversational Bengali (Bangladesh) to support operations in the local language
• Strategic thinking with proven analytical and creative problem-solving skills
• Strong interpersonal skills and experience in building relationships with internal and external partners
• Able to work with graphic and/or objectionable content
• Proven ability to work independently and manage multiple priorities in a dynamic environment
• Experience working with ambiguity and developing new processes or solutions in response to changing circumstances
• Technical and data skills such as Excel and SQL, and experience with visualization tools such as Tableau to drive efficient analytics and reporting

Preferred Skills:

• Language proficiency in additional South Asian languages

ASSUMPTION: While not explicitly stated, a background or understanding of the Trust & Safety domain would be beneficial for this role.

💰 Compensation & Benefits

Salary Range: Salary information not provided. According to Glassdoor, the average salary for a Market Specialist at Meta is approximately $75,000 - $100,000 per year. However, this can vary based on experience and performance.

Benefits:

• Health, dental, and vision insurance
• 401(k) match
• Paid time off and company holidays
• Maternity and paternity leave
• Employee assistance programs
• On-site fitness centers and wellness programs

Working Hours: Full-time position with standard working hours. May require on-call duties and flexibility to work during crises.

ASSUMPTION: Salary range provided is an estimate based on industry standards and should be confirmed with the employer.

📌 Applicant Insights

🔍 Company Context

Industry: Meta operates in the technology industry, specifically focusing on social media, messaging, and virtual reality platforms.

Company Size: Meta is a large company with over 10,000 employees, providing ample opportunities for growth and collaboration.

Founded: Meta was founded in 2004 and has since grown to become one of the world's leading technology companies.

Company Description:

• Meta's mission is to build the future of human connection and the technology that makes it possible.
• The company's technologies help people connect, find communities, and grow businesses.
• Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality.

Company Specialties:

• Connectivity
• Artificial Intelligence
• Virtual Reality
• Machine Learning
• Social Media
• Augmented Reality
• Marketing Science
• Mobile Connectivity
• Open Compute
• and Metaverse

Company Website: metacareers.com

ASSUMPTION: Meta's focus on innovation and technology makes it an exciting place to work, with opportunities to grow and learn continuously.

📊 Role Analysis

Career Level: This role is suitable for early-career professionals looking to gain experience in operations and content enforcement within the tech industry.

Reporting Structure: The Market Specialist will report to the SEO South Asia team and work closely with cross-functional teams across Meta.

Work Arrangement: This is an on-site role based in Singapore, with the possibility of remote work during crises or as needed.

Growth Opportunities:

• Developing expertise in a key area of integrity concern or theme
• Building relationships with internal and external partners
• Collaborating with regional cross-functional teams on key integrity initiatives
• Potential career progression within Meta's Global Response Operations or related teams

ASSUMPTION: This role offers opportunities for professional growth and development within a dynamic and innovative company.

🌍 Location & Work Environment

Office Type: Meta's Singapore office is a modern, collaborative workspace designed to foster innovation and creativity.

Office Location(s): 38 Beach Rd, Singapore 189767, SG

Geographic Context:

• Singapore is a multicultural city-state and island country in Southeast Asia.
• The country is known for its business-friendly environment and high quality of life.
• Singapore is a global hub for finance, technology, and trade.

Work Schedule: Standard full-time working hours, with flexibility to work during crises as needed.

ASSUMPTION: Working in Singapore offers a unique opportunity to be part of a diverse and dynamic global team, while enjoying a high standard of living and access to world-class amenities.

💼 Interview & Application Insights

Typical Process:

• Online application and resume screening
• Phone or video screen with a hiring manager
• On-site or virtual interview with cross-functional team members
• Final interview with the hiring manager or director

Key Assessment Areas:

• Language proficiency in Bengali (Bangladesh)
• Analytical and problem-solving skills
• Cultural awareness and understanding of the Bangladesh market
• Ability to work with graphic and/or objectionable content
• Interpersonal skills and relationship-building abilities

Application Tips:

• Highlight relevant experience and skills, particularly in operations, content enforcement, and language proficiency
• Tailor your resume and cover letter to emphasize your fit for this role and Meta's mission
• Prepare for behavioral and situational interview questions focused on problem-solving, collaboration, and adaptability

ATS Keywords: Bengali, Bangladesh, content enforcement, operations, problem-solving, cross-functional teams, language proficiency, cultural expertise

ASSUMPTION: Meta's hiring process is designed to assess candidates' skills and cultural fit, with a focus on problem-solving, collaboration, and adaptability.

🛠️ Tools & Technologies

• Excel
• SQL
• Tableau
• Meta's internal tools and platforms

ASSUMPTION: Familiarity with these tools is essential for success in this role, and candidates should be comfortable learning and using new technologies as needed.

👔 Cultural Fit Considerations

Company Values:

• Be Bold
• Focus on Impact
• Be Humble
• Be Available and Responsive
• Integrity

Work Style:

• Collaborative and cross-functional
• Data-driven and analytical
• Adaptable and responsive to changing circumstances
• Committed to continuous learning and improvement

Self-Assessment Questions:

• How do you demonstrate Meta's values in your daily work?
• Can you provide an example of a time when you had to adapt to changing circumstances and develop new processes or solutions?
• How do you approach working with graphic or objectionable content, and how do you maintain your well-being while doing so?

ASSUMPTION: Candidates should be able to demonstrate a strong fit with Meta's values and work style, as well as a commitment to maintaining a healthy work-life balance.

⚠️ Potential Challenges

• Exposure to graphic and/or objectionable content
• Working with tight deadlines and high-pressure situations during crises
• Navigating complex, cross-functional teams and processes
• Adapting to changing circumstances and priorities

ASSUMPTION: Candidates should be comfortable working with challenging content and in high-pressure situations, and be able to adapt to changing circumstances and priorities.

📈 Similar Roles Comparison

• This role is similar to other content enforcement and operations positions within Meta and the broader tech industry.
• However, this role has a specific focus on the Bangladesh market and requires language proficiency in Bengali.
• Career progression may involve developing expertise in a key area of integrity concern or theme and taking on more strategic or leadership roles within Meta's Global Response Operations or related teams.

ASSUMPTION: While this role shares similarities with other content enforcement and operations positions, its focus on the Bangladesh market and language proficiency requirements make it unique within Meta.

📝 Sample Projects

• Developing and implementing comprehensive enforcement solutions for a specific area of integrity concern or theme within the Bangladesh market
• Collaborating with cross-functional teams to improve processes and tools for content enforcement and user support
• Conducting root cause analysis and addressing issues reported on Meta products, such as requests for account support and reports of potentially abusive content

ASSUMPTION: These sample projects demonstrate the range of responsibilities and opportunities for professional growth and development within this role.

❓ Key Questions to Ask During Interview

• Can you describe a typical day or week in this role, and how it might vary during crises?
• How does this role collaborate with other teams within Meta's Global Response Operations and the broader company?
• What opportunities are there for professional growth and development within this role and Meta's Global Response Operations?
• How does Meta support employees working with graphic or objectionable content, and maintaining a healthy work-life balance?
• What are the most challenging aspects of this role, and how can I best prepare for them?

ASSUMPTION: Asking these questions demonstrates a strong interest in the role and a commitment to understanding the work environment and opportunities for professional growth.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your relevant experience and skills, particularly in operations, content enforcement, and language proficiency
• Prepare for behavioral and situational interview questions focused on problem-solving, collaboration, and adaptability
• Follow up with the hiring manager or recruiter after submitting your application, if appropriate
• If selected for an interview, research Meta's mission, values, and company culture to demonstrate your fit and enthusiasm for the role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.