Marketing and Growth Associate

📌 Core Information

🔹 Job Title: Marketing and Growth Associate

🔹 Company: Arona Home Essentials

🔹 Location: Des Moines, IA

🔹 Job Type: On-site, Full-time

🔹 Category: Retail

🔹 Date Posted: April 10, 2025

🔹 Experience Level: Entry-level to 2 years

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Acquiring and maintaining customers through excellent customer service and sales skills
• Processing payments, order forms, and customer information
• Assisting customers on the showroom floor and maintaining showroom appearance
• Collaborating with the sales manager to direct customer opportunities
• Participating in regular mailing campaigns and other assigned tasks

ASSUMPTION: This role requires a high level of customer interaction and strong sales skills. The ideal candidate will be comfortable working in a fast-paced, retail environment and have a passion for customer service.

📋 Key Responsibilities

✅ Acquire and maintain customers through excellent customer service and sales skills

✅ Accept and process current customer payments

✅ Process order forms and references

✅ Input customer information into the store computer for new lease agreements

✅ Update customer information and account status in the store's computer system

✅ Answer incoming telephone calls and route them to appropriate personnel

✅ File and maintain customer folders and records

✅ Assist customers on the showroom floor

✅ Direct customer opportunities immediately to the sales manager as it relates to sales and service

✅ Maintain the appearance and organization of the customer transaction counter

✅ Assist in the maintenance of the showroom through cleaning, organizing, merchandising, and pricing

✅ Maintain regular mailing campaign

✅ Other tasks as assigned by management

ASSUMPTION: This role involves a variety of tasks that require strong organizational skills and the ability to multitask.

🎯 Required Qualifications

Education: High school diploma or equivalent

Experience: 0-2 years of relevant experience

Required Skills:

• Excellent interpersonal skills for daily customer contact
• Professional appearance
• Good communication and organizational skills
• Excellent telephone etiquette
• Strong sales skills (showroom and telephone)
• Ability to lift, load, and dolly heavy merchandise

Preferred Skills:

• Bilingual (Spanish/English)

ASSUMPTION: This role requires strong interpersonal and communication skills, as well as the ability to lift heavy merchandise. Bilingual candidates are highly desired but not required.

💰 Compensation & Benefits

Salary Range: $25,000 - $30,000 per year (Based on experience level and industry standards for retail associates)

Benefits:

• Paid time off including vacation days, personal days, and holidays
• Unlimited bonus and commission opportunities
• Five-day work week
• Company-paid life insurance and long-term disability insurance
• Medical, dental, vision, life insurance, and short-term disability
• 401(k) with a company match
• Ongoing training and development

Working Hours: 40 hours per week, Monday through Friday

ASSUMPTION: The salary range provided is an estimate based on industry standards for retail associates with 0-2 years of experience. Benefits are subject to change and may vary based on employment status.

📌 Applicant Insights

🔍 Company Context

Industry: Retail, specifically rent-to-own furniture, appliances, electronics, and more

Company Size: 201-500 employees, which means a medium-sized company with established processes and a clear hierarchy

Founded: 1996, with over 25 years of experience in the rent-to-own industry

Company Description:

• Family-owned and operated business
• Over 58 store locations nationwide
• Committed to relationships and helping customers create happy lives

Company Specialties:

• Appliances
• Electronics
• Rent-to-own and lease purchase options
• Furniture and mattresses
• Retail sales

Company Website: aronarents.com

ASSUMPTION: Arona Home Essentials is a well-established company with a strong focus on customer relationships and community involvement.

📊 Role Analysis

Career Level: Entry-level to 2 years of experience

Reporting Structure: Reports directly to the Sales Manager

Work Arrangement: On-site, full-time, Monday through Friday

Growth Opportunities:

• Career advancement opportunities within the company
• Potential for career growth in sales, management, or other areas

ASSUMPTION: This role offers opportunities for career growth and development within the company, as well as the chance to gain valuable experience in the retail industry.

🌍 Location & Work Environment

Office Type: Retail storefront

Office Location(s): Des Moines, IA

Geographic Context:

• Des Moines is the capital and most populous city in Iowa
• The city offers a mix of urban and suburban living with a relatively low cost of living
• Des Moines has a diverse economy with strengths in finance, insurance, and manufacturing

Work Schedule: Monday through Friday, 8:00 AM to 5:00 PM, with potential flexibility for overtime or weekend work

ASSUMPTION: The work environment is fast-paced and customer-focused, with a strong emphasis on sales and customer service.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening
• In-person interview with the Sales Manager
• Background check and drug test
• Job offer and onboarding

Key Assessment Areas:

• Customer service skills
• Sales skills
• Communication and interpersonal skills
• Problem-solving abilities
• Adaptability and flexibility

Application Tips:

• Highlight relevant customer service and sales experience on your resume
• Tailor your cover letter to demonstrate your enthusiasm for the role and the company
• Prepare examples of your customer service and sales skills for the interview
• Research the company and the industry to show your knowledge and interest

ATS Keywords: Customer service, sales, retail, rent-to-own, lease purchase, furniture, appliances, electronics, Des Moines, Iowa

ASSUMPTION: The application process may vary depending on the specific needs of the company and the hiring manager.

🛠️ Tools & Technologies

• Point-of-sale (POS) system
• Customer relationship management (CRM) software
• Merchandising and pricing tools
• Communication and collaboration tools (email, phone, etc.)

ASSUMPTION: The specific tools and technologies used may vary depending on the company's needs and the role's requirements.

👔 Cultural Fit Considerations

Company Values:

• Relationship-focused
• Customer-centric
• Community-involved
• Hardworking and dedicated

Work Style:

• Fast-paced and dynamic
• Customer-focused and sales-driven
• Team-oriented and collaborative
• Adaptable and flexible

Self-Assessment Questions:

• Do you have a passion for customer service and sales?
• Are you comfortable working in a fast-paced, retail environment?
• Do you thrive in a team-oriented, collaborative setting?
• Are you adaptable and able to handle multiple tasks and responsibilities?

ASSUMPTION: Arona Home Essentials values employees who are passionate about customer service, sales, and teamwork, and who are adaptable and dedicated to their work.

⚠️ Potential Challenges

• Handling difficult or upset customers
• Meeting sales targets and quotas
• Working in a fast-paced, high-pressure environment
• Adapting to changes in the retail industry and market trends

ASSUMPTION: This role may present challenges related to customer service, sales, and adaptability, but also offers opportunities for growth and development.

📈 Similar Roles Comparison

• Compared to other retail sales associate roles, this position offers more opportunities for customer interaction and sales
• In the rent-to-own industry, this role is similar to other retail sales and customer service positions, but may offer more growth and development opportunities
• Career paths may include advancement to sales manager, assistant manager, or other leadership roles within the company

ASSUMPTION: This role is similar to other retail sales and customer service positions, but offers unique opportunities for growth and development within the company.

📝 Sample Projects

• Developing and implementing a new customer referral program
• Assisting with the planning and execution of in-store events and promotions
• Collaborating with the marketing team to create targeted advertising campaigns

ASSUMPTION: Sample projects may vary depending on the specific needs of the company and the role's requirements.

❓ Key Questions to Ask During Interview

• What are the most challenging aspects of this role, and how can I best prepare for them?
• How does this role support the company's overall mission and values?
• What opportunities are there for growth and development within the company?
• How does the company support its employees' professional development and career advancement?
• What is the work environment like, and how does the team collaborate and support each other?

ASSUMPTION: Asking thoughtful and insightful questions during the interview process can help demonstrate your interest in the role and the company, and can provide valuable information about the work environment and company culture.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your relevant customer service and sales experience
• Prepare examples of your customer service and sales skills for the interview
• Research the company and the industry to show your knowledge and interest
• Follow up with the hiring manager within one week of submitting your application to express your continued interest in the position

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.