Marketing Customer Support

📌 Core Information

🔹 Job Title: Marketing Customer Support

🔹 Company: Adstart Media pte ltd

🔹 Location: Ho Chi Minh City, Hồ Chí Minh, Vietnam

🔹 Job Type: Full-time

🔹 Category: Marketing

🔹 Date Posted: June 25, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Acting as a liaison between customers and the company to provide services information and resolve issues
• Managing large amounts of emails and customer complaints efficiently
• Following communication procedures and guidelines to ensure customer satisfaction
• Keeping records of customer interactions and processing customer accounts

ASSUMPTION: This role requires strong communication skills, multitasking, and the ability to work efficiently under pressure.

📋 Key Responsibilities

✅ Manage large amounts of emails on a daily basis

✅ Handle customer complaints, provide appropriate solutions, and follow up to ensure resolutions

✅ Follow communication procedures, guidelines, and policies, and identify and assess customers’ needs to achieve satisfaction

✅ Keep records of customer interactions, process customer accounts, and file documents

✅ Refer issues and questions to management if necessary

ASSUMPTION: The role may require working flexible hours to accommodate customer time zones.

🎯 Required Qualifications

Education: Bachelor's degree in Marketing, Business, or a related field (or equivalent experience)

Experience: At least one year of relevant experience, though fresh graduates with a background in Digital Marketing are welcome

Required Skills:

• Fluency in English
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to multi-task, prioritize, and manage time effectively

Preferred Skills:

• Experience with email management software
• Knowledge of marketing or advertising industry trends

ASSUMPTION: While not explicitly stated, having experience with customer support or a similar role would be beneficial.

💰 Compensation & Benefits

Salary Range: Negotiable (Industry standard for a Marketing Customer Support role in Ho Chi Minh City is approximately VND 10-15 million per month)

Benefits:

• English speaking in a multicultural environment
• Flexible working time
• Competitive salary and benefits
• Generous annual leave days and paid sick leave days
• Annual Performance Review
• Various training on soft-skills and best practices
• Annual company trips, year-end party, and periodic team-building activities

Working Hours: Full-time (40 hours per week, with flexible hours to accommodate customer needs)

ASSUMPTION: The salary range provided is an estimate based on industry standards and may vary depending on the candidate's experience and skills.

📌 Applicant Insights

🔍 Company Context

Industry: Adstart Media operates in the Advertising Services industry, focusing on performance marketing, customer acquisition, and traffic monetization.

Company Size: Adstart Media has 11-50 employees, providing a mid-sized company environment where employees can have a significant impact.

Founded: Adstart Media was founded in 2017 and has since grown to become a fast-growing performance marketing network.

Company Description:

• Adstart Media brings together publishers and advertisers in transparent and effective ways, maximizing their monetization and user acquisition efforts.
• The company offers a portfolio of offers, including direct and exclusive deals across 200+ converting GEOs, as well as in-house developed offers.
• Adstart Media provides competitive terms to all its publishers and is committed to helping them grow their businesses.

Company Specialties:

• Online advertising
• Customer acquisition
• Online casino
• Sports betting
• Mobile
• Affiliate marketing
• Mobile marketing
• Performance marketing
• Programmatic media buy
• CPA, CPI, CC-submit, CPS, CPL
• Performance-Based Advertising
• Traffic Monetization
• Big Data Analysis
• Geo-Targeting
• Lead generation
• Direct carrier billing
• Mobile Content
• VAS

Company Website: http://adstartmedia.com

ASSUMPTION: Adstart Media's focus on performance marketing and customer acquisition makes it an exciting place for marketing professionals to grow their careers.

📊 Role Analysis

Career Level: Entry-level to mid-level marketing role, with opportunities for growth and development

Reporting Structure: The Marketing Customer Support role reports directly to the Marketing Manager

Work Arrangement: Full-time, on-site position with flexible hours to accommodate customer needs

Growth Opportunities:

• Progression to a Marketing Specialist or Marketing Manager role
• Expanding skills in digital marketing, customer acquisition, and performance marketing
• Gaining experience working with a diverse range of clients and industries

ASSUMPTION: Successful candidates will have the opportunity to grow within the company as Adstart Media continues to expand its operations.

🌍 Location & Work Environment

Office Type: Modern, multicultural office environment

Office Location(s): Ho Chi Minh City, Vietnam

Geographic Context:

• Ho Chi Minh City is the largest city in Vietnam, with a vibrant and growing economy
• The city is known for its rich culture, history, and culinary scene
• Adstart Media's office is located in a central and convenient area, with easy access to public transportation

Work Schedule: Full-time (40 hours per week), with flexible hours to accommodate customer needs

ASSUMPTION: The work environment at Adstart Media is fast-paced and dynamic, with a strong focus on customer satisfaction and team collaboration.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening
• In-person or virtual interview with the Marketing Manager
• Final decision and offer

Key Assessment Areas:

• Communication skills and customer orientation
• Problem-solving and multitasking abilities
• Familiarity with CRM systems and marketing principles
• Adaptability and cultural fit

Application Tips:

• Tailor your resume and cover letter to highlight your relevant experience and skills
• Demonstrate your understanding of customer support and marketing principles in your application materials
• Prepare examples of how you have handled customer complaints or resolved issues in previous roles
• Show enthusiasm for the role and Adstart Media's mission and values

ATS Keywords: Customer Support, Email Management, Problem Solving, Communication, CRM Systems, Customer Orientation, Time Management, Multi-tasking

ASSUMPTION: The application process at Adstart Media is designed to assess candidates' skills and cultural fit, with a focus on customer support and marketing abilities.

🛠️ Tools & Technologies

• CRM software (e.g., Zoho CRM, Salesforce, HubSpot)
• Email management software (e.g., Gmail, Outlook, Zoho Mail)
• Project management tools (e.g., Asana, Trello, Jira)
• Marketing automation platforms (e.g., Marketo, Hootsuite, Buffer)

ASSUMPTION: The specific tools and technologies used may vary depending on the company's current setup and the candidate's role and responsibilities.

👔 Cultural Fit Considerations

Company Values:

• Customer-centric
• Transparent and effective
• Collaborative and inclusive
• Continuously learning and improving

Work Style:

• Fast-paced and dynamic
• Results-driven and focused on customer satisfaction
• Collaborative and team-oriented
• Adaptable and open to feedback

Self-Assessment Questions:

• Do you thrive in a fast-paced, customer-centric environment?
• Are you comfortable working with a diverse range of clients and team members?
• Do you have strong communication skills and the ability to multitask?
• Are you open to feedback and continuous learning and improvement?

ASSUMPTION: Successful candidates will be able to demonstrate a strong cultural fit with Adstart Media's values and work style.

⚠️ Potential Challenges

• Managing high volumes of customer communications and complaints
• Working flexible hours to accommodate customer time zones
• Adapting to a fast-paced and dynamic work environment
• Balancing multiple priorities and tasks simultaneously
• Continuously learning and staying up-to-date with industry trends and best practices

ASSUMPTION: The role of Marketing Customer Support at Adstart Media presents unique challenges and opportunities for growth and development.

📈 Similar Roles Comparison

• Marketing Customer Support vs. Sales & Marketing Coordinator: The former focuses more on customer support and issue resolution, while the latter is more involved in marketing campaigns and strategy
• Marketing Customer Support vs. Customer Success Manager: The former is more focused on initial customer interactions and issue resolution, while the latter is more involved in customer retention and account management
• Marketing Customer Support vs. Marketing Specialist: The former is more focused on customer support and issue resolution, while the latter is more involved in marketing campaigns, strategy, and analysis

ASSUMPTION: The Marketing Customer Support role at Adstart Media is distinct from similar roles in its focus on customer support and issue resolution in a marketing context.

📝 Sample Projects

• Developing and implementing a customer support strategy for a new marketing campaign
• Analyzing customer feedback and trends to identify areas for improvement in marketing efforts
• Collaborating with the marketing team to create targeted and effective customer communication materials

ASSUMPTION: Sample projects for the Marketing Customer Support role at Adstart Media may vary depending on the company's current marketing campaigns and customer support needs.

❓ Key Questions to Ask During Interview

• What are the most common customer complaints or issues, and how can I best address them?
• How does the Marketing Customer Support role collaborate with other marketing team members and departments?
• What are the key priorities for the Marketing Customer Support role in the first 30, 60, and 90 days?
• How does Adstart Media support the professional development and growth of its Marketing Customer Support team members?
• What are the most important qualities and skills for success in the Marketing Customer Support role at Adstart Media?

ASSUMPTION: Asking thoughtful and insightful questions during the interview process can help candidates better understand the role and company culture, and demonstrate their interest and engagement.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your relevant experience and skills
• Prepare examples of how you have handled customer complaints or resolved issues in previous roles
• Show enthusiasm for the role and Adstart Media's mission and values
• Follow up with a polite email one week after submitting your application, inquiring about the status of your application

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.