📌 Core Information
🔹 Job Title: Marketing Operations Representative
🔹 Company: Resorts Casino Hotel
🔹 Location: Atlantic City, New Jersey
🔹 Job Type: On-site
🔹 Category: Hospitality
🔹 Date Posted: April 28, 2025
🔹 Experience Level: 2-5 years
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Managing promotional activities and events
- Issuing complimentary amenities and handling player accounts
- Providing exceptional customer service
- Collaborating with the team to ensure smooth operations
ASSUMPTION: This role requires strong communication skills, attention to detail, and the ability to work well under pressure. It also involves frequent interaction with guests and employees.
📋 Key Responsibilities
✅ Issue complimentary amenities based on player activity, distribute promotional prizes, gifts, and collateral
✅ Create new player accounts and replacement cards
✅ Introduce and inform guests about Resorts Players Club on the casino floor and throughout the property
✅ Issue PIN numbers for guest accounts
✅ Issue promotional coupons and/or slot dollars for approved slot promotions
✅ Work promotional games, birthday parties, and bingo events with enthusiasm
✅ Issue and maintain accurate coin coupon banks
✅ Issue Bus Group Leader coin coupons
✅ Greet and dispatch buses
✅ Responsible for dollar value coupons
✅ Maintain operational forms
✅ Keep abreast of current promotions and special event procedures and information
✅ Knowledgeable of hotel and property events
✅ Meet or exceed the company’s standards for service
✅ Greet customers in a professional, courteous, and friendly manner to ensure superior customer service
✅ Resolve problems and complaints of guests and bring them to the attention of management
✅ Implement all administrative duties as deemed necessary in the department
✅ Assist in the implementation, organization, development, and facilitation of all aspects of all Special Events and Promotions
✅ Perform all other related and compatible duties as assigned
✅ Promote outstanding customer relations
ASSUMPTION: This role requires a high level of multitasking, strong organizational skills, and the ability to work well under pressure.
🎯 Required Qualifications
Education: High school diploma or equivalent
Experience: Minimum of 2 years of promotions and special events experience preferred
Required Skills:
- Strong oral communication skills
- Proficient in Microsoft Excel and Word
- Ability to work flexible hours
- Excellent customer service skills
- Strong organizational skills
- Attention to detail
- Ability to work well under pressure
Preferred Skills:
- Previous experience in the hospitality industry
- Bilingual or multilingual skills
ASSUMPTION: While not explicitly stated, having a background in promotions, events, or customer service would be beneficial for this role.
💰 Compensation & Benefits
Salary Range: $25,000 - $35,000 per year (Estimated based on industry standards for similar roles in Atlantic City)
Benefits:
- Health, dental, and vision insurance
- 401(k) retirement plan
- Paid time off
- Employee discounts
- Tuition reimbursement
Working Hours: Full-time, 40 hours per week, including evenings, weekends, and holidays as needed
ASSUMPTION: The salary range is an estimate based on similar roles in the hospitality industry in Atlantic City. Actual salary may vary based on experience and performance.
📌 Applicant Insights
🔍 Company Context
Industry: Hospitality, specifically casino and resort management
Company Size: 1,001-5,000 employees, providing a large team environment with opportunities for growth and learning
Founded: 1978, as the first American casino outside of Nevada
Company Description:
- Resorts Casino Hotel is a one-of-a-kind Atlantic City destination with 21 ocean-front acres right on the AC Boardwalk
- Offers 942 guest rooms and suites in two historic hotel towers connected by 80,000-square-ft of world-class casino action
- Features two theaters, 10 restaurants, a food court, two casino bars, indoor-outdoor swimming pool, health club and spa, salon, and retail shops
- Has undergone $125 million in renovations, including the all-new state-of-the-art Resorts Conference Center, a large room renovation project, and the $35 million Jimmy Buffett’s Margaritaville-themed entertainment complex
Company Specialties:
- Casino gaming and resort management
- Event planning and coordination
- Customer service and guest relations
- Food and beverage services
Company Website: www.ResortsAC.com
ASSUMPTION: Resorts Casino Hotel is a well-established company in the hospitality industry, offering a wide range of services and employment opportunities.
📊 Role Analysis
Career Level: Entry-level to mid-level, with opportunities for growth and advancement within the company
Reporting Structure: This role reports directly to the Marketing Manager or a similar supervisor within the Marketing Department
Work Arrangement: On-site, with the possibility of working flexible hours, including evenings, weekends, and holidays as needed
Growth Opportunities:
- Advancement within the Marketing Department
- Transition to other departments within the company, such as Event Planning, Guest Relations, or Food and Beverage Services
- Career development through training and education opportunities
ASSUMPTION: This role offers a unique opportunity to gain experience in the hospitality industry and develop a career within a large, well-established company.
🌍 Location & Work Environment
Office Type: Casino and resort environment, with a fast-paced, dynamic work setting
Office Location(s): Atlantic City, New Jersey
Geographic Context:
- Atlantic City is a popular tourist destination, offering a variety of entertainment, dining, and recreational options
- The casino and resort environment provides a unique and exciting work setting
- The city is located on the coast of the Atlantic Ocean, offering beautiful beach views and waterfront access
Work Schedule: Full-time, with the possibility of working flexible hours, including evenings, weekends, and holidays as needed
ASSUMPTION: The work environment is fast-paced and dynamic, with a focus on providing exceptional customer service and managing promotional activities and events.
💼 Interview & Application Insights
Typical Process:
- Submit application through the company’s careers website
- Phone or video screen with the HR department
- In-person or virtual interview with the Marketing Manager or a similar supervisor
- Background check and reference check
- Job offer and onboarding
Key Assessment Areas:
- Customer service skills and experience
- Promotional and event management experience
- Communication and interpersonal skills
- Attention to detail and organizational skills
- Ability to work well under pressure
Application Tips:
- Tailor your resume and cover letter to highlight relevant experience and skills
- Demonstrate your enthusiasm for the hospitality industry and customer service
- Prepare examples of successful promotional events or customer service experiences
- Research the company and its offerings to show your familiarity with the brand
ATS Keywords: Marketing Operations, Promotions, Event Planning, Customer Service, Hospitality, Casino, Resort, Atlantic City, New Jersey
ASSUMPTION: The application process is straightforward, with a focus on assessing customer service skills, promotional and event management experience, and communication and interpersonal skills.
🛠️ Tools & Technologies
- Microsoft Excel and Word
- Customer relationship management (CRM) software
- Event planning and management software
- Point-of-sale (POS) systems
ASSUMPTION: The role requires proficiency in Microsoft Excel and Word, as well as familiarity with CRM software, event planning and management software, and POS systems.
👔 Cultural Fit Considerations
Company Values:
- Customer-focused
- Team-oriented
- Innovative
- Respectful
- Accountable
Work Style:
- Fast-paced and dynamic
- Collaborative and team-oriented
- Customer-focused and service-driven
- Adaptable and flexible
- Results-oriented
Self-Assessment Questions:
- Do you have strong oral communication skills and the ability to work well under pressure?
- Are you comfortable working in a fast-paced, dynamic environment?
- Do you have experience in promotions, events, or customer service?
- Are you familiar with the hospitality industry and its unique demands?
- Do you thrive in a team-oriented, collaborative work setting?
ASSUMPTION: Resorts Casino Hotel values employees who are customer-focused, team-oriented, innovative, respectful, and accountable, with a fast-paced, dynamic, collaborative, and results-oriented work style.
⚠️ Potential Challenges
- Working in a fast-paced, high-pressure environment
- Managing multiple tasks and priorities simultaneously
- Dealing with difficult customers or challenging situations
- Adapting to changes in promotions, events, or company policies
- Working flexible hours, including evenings, weekends, and holidays as needed
ASSUMPTION: The role presents unique challenges, including working in a fast-paced, high-pressure environment, managing multiple tasks and priorities, and dealing with difficult customers or challenging situations.
📈 Similar Roles Comparison
- Marketing Coordinator vs. Marketing Operations Representative: While both roles involve marketing activities, the Marketing Coordinator focuses more on strategy and planning, while the Marketing Operations Representative is responsible for day-to-day operations and execution
- Event Planner vs. Marketing Operations Representative: Both roles require strong organizational skills and the ability to manage events, but the Event Planner is responsible for planning and coordinating events from start to finish, while the Marketing Operations Representative focuses on the operational aspects of marketing events and promotions
- Customer Service Representative vs. Marketing Operations Representative: Both roles require strong customer service skills, but the Customer Service Representative is responsible for handling customer inquiries and resolving issues, while the Marketing Operations Representative focuses on promoting the company’s offerings and managing customer relationships through marketing activities and events
ASSUMPTION: The Marketing Operations Representative role is unique, requiring a combination of marketing, event planning, and customer service skills, as well as strong organizational and communication skills.
📝 Sample Projects
- Planning and executing a successful promotional event, such as a grand opening or anniversary celebration
- Developing and implementing a customer loyalty program to increase customer engagement and retention
- Creating and distributing targeted marketing materials, such as flyers, brochures, or email campaigns
- Managing social media accounts and online reviews to enhance the company’s online presence and reputation
ASSUMPTION: Sample projects for this role may include planning and executing promotional events, developing customer loyalty programs, creating targeted marketing materials, and managing social media accounts and online reviews.
❓ Key Questions to Ask During Interview
- What are the most challenging aspects of this role, and how can I best prepare for them?
- How does this role fit into the overall marketing strategy for the company?
- What opportunities are there for growth and advancement within the Marketing Department or the company as a whole?
- How does the company support work-life balance for its employees?
- What are the most important qualities and skills for success in this role?
ASSUMPTION: Key questions to ask during the interview may include inquiries about the role’s challenges, its fit within the company’s marketing strategy, opportunities for growth and advancement, work-life balance, and the qualities and skills required for success.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through the company’s careers website
- Tailor your resume and cover letter to highlight relevant experience and skills
- Prepare examples of successful promotional events or customer service experiences
- Research the company and its offerings to show your familiarity with the brand
- Follow up with the HR department one week after submitting your application to inquire about the status of your application
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
