📌 Core Information
🔹 Job Title: Marketing, Sales, and Service Group - BQM
🔹 Company: General Motors
🔹 Location: Santiago, Region Metropolitana de Santiago, Chile
🔹 Job Type: Full-Time, Hybrid
🔹 Category: Marketing, Sales, and Service
🔹 Date Posted: August 7, 2025
🔹 Experience Level: 2-5 years
🔹 Remote Status: On-site (3 days per week)
🚀 Job Overview
Key aspects of this role include:
- Supporting the brand image by collaborating with Engineering and the dealership network
- Capturing emerging field items and acting as GM's interface with the dealership network
- Supporting the development of technical solutions with Engineering and Quality
- Ensuring effective communication and problem-solving regarding product performance and service execution
- Interacting in the global GM community to unify field solutions and reduce warranty costs
ASSUMPTION: This role requires strong technical knowledge, communication skills, and the ability to work effectively with various teams and stakeholders.
📋 Key Responsibilities
✅ Supporting the brand image by working with Engineering areas and the dealership network
✅ Capturing emerging field items and acting as GM's interface with the dealership network – technical negotiations
✅ Supporting the development of technical solutions with Engineering and Quality
✅ Ensuring communication with internal areas about the performance of products in the field
✅ Problem-solving and promoting the correct execution of services by the dealership network
✅ Interacting in the global GM community to unify field solutions and support the reduction of warranty costs
✅ Ensuring the performance of service engine execution (recalls)
✅ Ensuring global processes of problem-solving and communication between technical areas
ASSUMPTION: This role involves a mix of technical, problem-solving, and communication responsibilities, requiring a well-rounded individual.
🎯 Required Qualifications
Education: Bachelor's degree, preferably in Engineering
Experience: 2-5 years of relevant experience
Required Skills:
- Technical knowledge and willingness to work with vehicles
- Good knowledge of the Office package (Word, Excel, Power Point, Power BI)
- Intermediate-advanced English
- Driver's license and ability to drive
- Availability to travel
Preferred Skills:
- Graduate or MBA degree
- Experience in the automotive industry
ASSUMPTION: While a Bachelor's degree in Engineering is required, relevant experience and a strong skill set can make up for a lack of a graduate degree.
💰 Compensation & Benefits
Salary Range: The average salary for a Marketing, Sales, and Service professional in Chile with 2-5 years of experience is approximately CLP 3,500,000 - 5,000,000 per year (USD 4,500 - 6,500).
Benefits:
- Health insurance
- Retirement plan
- Employee discounts on GM vehicles
- Tuition assistance
- Paid time off (vacation, sick leave, holidays)
Working Hours: Full-time position with flexible hours. On-site 3 days per week (Tuesday, Wednesday, and Thursday).
ASSUMPTION: Salary and benefits information is based on industry standards and may vary depending on the candidate's experience and qualifications.
📌 Applicant Insights
🔍 Company Context
Industry: Motor Vehicle Manufacturing. General Motors is one of the world's largest automakers, designing, manufacturing, and selling vehicles under various brands.
Company Size: 10,001+ employees. As a large company, GM offers numerous opportunities for career growth and development.
Founded: 1908 in Flint, Michigan, USA. GM has a rich history and has been a pioneer in the automotive industry for over a century.
Company Description:
- GM's vision is a world with Zero Crashes, Zero Emissions, and Zero Congestion
- The company embraces the responsibility to lead the change that will make our world better, safer, and more equitable for all
- GM is committed to creating an inclusive workplace where every employee feels they belong to one GM team
Company Specialties:
- Cars and trucks
- Manufacturing
- Automotive
- Vehicles
- Transportation
- Engineering
- Information technology
- Electrification
- Software
- AI
Company Website: http://www.gm.com
ASSUMPTION: Working at GM offers the opportunity to be part of a global company with a strong brand and a commitment to innovation and sustainability.
📊 Role Analysis
Career Level: Mid-level. This role offers the opportunity to grow within the company and take on more responsibilities over time.
Reporting Structure: This role reports directly to the Marketing, Sales, and Service leadership team and works closely with various internal teams, including Engineering, Quality, and the dealership network.
Work Arrangement: Hybrid. On-site 3 days per week (Tuesday, Wednesday, and Thursday) and remote the rest of the week.
Growth Opportunities:
- Advancement within the Marketing, Sales, and Service group
- Expansion into other areas of the business, such as Engineering or Product Development
- International assignments or relocation opportunities
ASSUMPTION: This role offers numerous opportunities for professional growth and development within a large, global organization.
🌍 Location & Work Environment
Office Type: Corporate office. GM's Santiago office is located in the Ciudad Empresarial district, offering a modern and collaborative work environment.
Office Location(s): Santiago, Chile
Geographic Context:
- Santiago is the capital and largest city of Chile, with a population of over 6 million people
- The city offers a mix of urban and natural environments, with numerous parks, museums, and cultural attractions
- Santiago has a Mediterranean climate, with mild winters and warm, dry summers
Work Schedule: Full-time, with flexible hours. On-site 3 days per week (Tuesday, Wednesday, and Thursday).
ASSUMPTION: Working in Santiago offers a dynamic and multicultural work environment, with numerous opportunities for personal and professional growth.
💼 Interview & Application Insights
Typical Process:
- Online application and resume screening
- Phone or video call with the HR department
- In-person or video interview with the hiring manager and team members
- Background check and reference check (if applicable)
- Job offer and onboarding
Key Assessment Areas:
- Technical knowledge and problem-solving skills
- Communication and interpersonal skills
- Cultural fit and alignment with GM's values
- Adaptability and willingness to learn
Application Tips:
- Tailor your resume and cover letter to highlight your relevant experience and skills
- Be prepared to discuss specific examples of your technical knowledge and problem-solving abilities
- Research GM's values and be ready to explain how your personal values align with the company's
- Prepare questions to ask the interviewer about the role, team, or company
ATS Keywords: Marketing, Sales, Service, Engineering, Technical Knowledge, Problem Solving, Communication, Office Package, English, Driver's License, Travel Availability
ASSUMPTION: GM's application process is designed to assess candidates' technical skills, cultural fit, and alignment with the company's values.
🛠️ Tools & Technologies
- Microsoft Office Suite (Word, Excel, Power Point, Power BI)
- Project management tools (e.g., Asana, Trello, Jira)
- Communication and collaboration tools (e.g., Microsoft Teams, Slack)
- Data analysis and visualization tools (e.g., Tableau, Power BI)
ASSUMPTION: This role requires proficiency in the Microsoft Office Suite and may involve the use of additional tools and technologies specific to GM's internal systems.
👔 Cultural Fit Considerations
Company Values:
- Innovation
- Customer focus
- Inclusion
- One GM team
- Trust
- Accountability
Work Style:
- Collaborative and team-oriented
- Results-driven and focused on delivering high-quality work
- Adaptable and open to learning and growth
Self-Assessment Questions:
- Do you have a strong commitment to innovation and continuous learning?
- Are you able to work effectively in a team and collaborate with diverse stakeholders?
- Do you have a customer-focused mindset and a commitment to delivering exceptional results?
ASSUMPTION: GM values a diverse and inclusive work environment, and candidates who demonstrate a strong commitment to the company's values are more likely to succeed in the role.
⚠️ Potential Challenges
- Working with a diverse range of stakeholders, including Engineering, Quality, and the dealership network, may present communication and coordination challenges
- The role requires a strong technical knowledge base and the ability to quickly learn and adapt to new information
- Travel may be required, which could disrupt personal schedules and family commitments
- The hybrid work arrangement may present challenges in maintaining work-life balance
ASSUMPTION: These challenges can be mitigated through effective communication, time management, and a commitment to continuous learning and growth.
📈 Similar Roles Comparison
- This role is unique in its focus on supporting the brand image and acting as an interface between GM and the dealership network
- Similar roles in other industries may have a different focus, such as customer service or sales
- Career progression in this role may involve moving into more senior marketing, sales, or service positions or transitioning into other areas of the business, such as Engineering or Product Development
ASSUMPTION: This role offers a unique opportunity to work at the intersection of marketing, sales, and service, with numerous opportunities for professional growth and development.
📝 Sample Projects
- Developing and implementing a new process for capturing emerging field items and reducing warranty costs
- Collaborating with Engineering and Quality to develop technical solutions for specific product issues
- Creating and delivering presentations to the dealership network on new products, features, or service updates
ASSUMPTION: These sample projects illustrate the diverse range of responsibilities and opportunities available in this role.
❓ Key Questions to Ask During Interview
- Can you describe the team structure and how this role fits within it?
- What are the most significant challenges facing the team or the company, and how can this role help address them?
- How does this role support GM's vision of a world with Zero Crashes, Zero Emissions, and Zero Congestion?
- What opportunities are there for professional growth and development within this role or the company?
- How does the hybrid work arrangement support work-life balance, and what resources are available to help employees manage their time effectively?
ASSUMPTION: These questions are designed to help candidates better understand the role, team, and company, as well as assess their fit and potential for success.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through the following link: Marketing, Sales, and Service Group - BQM
- Tailor your resume and cover letter to highlight your relevant experience and skills, with a focus on technical knowledge, problem-solving, and communication abilities
- Prepare for the interview by researching GM's values and being ready to discuss how your personal values align with the company's
- Prepare questions to ask the interviewer about the role, team, or company
- Follow up with the hiring manager or HR department within 24 hours of the interview to express your interest in the position and reiterate your qualifications
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
