📌 Core Information
🔹 Job Title: Member Care & Growth Manager (LA)
🔹 Company: Enara Health
🔹 Location: Los Angeles, CA
🔹 Job Type: Hybrid (Remote & In-clinic)
🔹 Category: Healthcare
🔹 Date Posted: July 7, 2025
🔹 Experience Level: 2-5 years
🔹 Remote Status: Hybrid (3 days/week in clinic)
🚀 Job Overview
Key aspects of this role include:
- Growing, engaging, and advocating for patients in the Enara program
- Overseeing member onboarding, education, and maintaining clinic relationships
- Managing Enara's workflow onsite and supporting virtual onboarding
- Collaborating with internal teams and serving as the face of Enara to partner clinics
ASSUMPTION: This role requires a high level of customer service, sales, and community engagement skills, with a focus on driving member growth and satisfaction.
📋 Key Responsibilities
✅ Onboard and educate prospective patients in partner clinics
✅ Perform simple diagnostic procedures and adhere to billing/data entry procedures
✅ Contact patients for follow-up visits and book appointments
✅ Educate and engage with clinic partners to streamline workflows and optimize member experience
✅ Organize and set up community events with help from Enara and Partner Marketing teams
✅ Maintain and engage with the member base to drive clinical outcomes, testimonials, reviews, and goodwill
✅ Educate community clinics about Enara’s offerings
✅ Serve as the primary point of contact for member issue resolution and provider office escalations
✅ Resolve customer complaints and implement improvements to avoid recurrence
✅ Collaborate with internal teams to provide regular status on member and partner experience
✅ Serve as the face of Enara to partner clinics, modeling a compassionate, honest, positive, and open attitude
ASSUMPTION: This role involves frequent in-clinic presence, bilingual communication, and strong problem-solving skills.
🎯 Required Qualifications
Education: High school diploma or equivalent
Experience: Minimum of 1 year in healthcare and 2-4 years in sales, healthcare sales, outside sales, marketing, grassroots community engagement, or member/patient outreach
Required Skills:
- Fluency in Spanish (must live in specified areas of California)
- Exceptional written, verbal, and communication skills
- Strong sense of, and commitment to, customer experience
- Strong proficiency in Google Suite and medical technology (EMR and mobile apps)
- Ability to manage multiple projects within specified timelines and quality standards
- Comfortable working independently and seeking answers with initiative and curiosity
Preferred Skills:
- Passion for obesity medicine, nutrition, and fitness
- Spanish or Arabic language fluency
ASSUMPTION: Given the role's focus on member growth and engagement, strong communication and sales skills are essential. Bilingual proficiency is required due to the role's location and target audience.
💰 Compensation & Benefits
Salary Range: $55,000 - $65,000 per year
Benefits:
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off (vacation, sick, and holidays)
- Employee assistance program
- Professional development opportunities
Working Hours: Full-time (40 hours/week), with 3 days/week in-clinic
ASSUMPTION: The salary range is estimated based on industry standards for similar roles in the Los Angeles area. Benefits are typical for a company of Enara Health's size and industry.
📌 Applicant Insights
🔍 Company Context
Industry: Enara Health operates in the healthcare industry, specifically focusing on obesity and medical weight loss treatment.
Company Size: Enara Health is a mid-sized company with 51-200 employees, providing a supportive and collaborative work environment.
Founded: Enara Health was founded in 2020, making it a relatively new but rapidly growing startup in the healthcare space.
Company Description:
- Enara Health is a world-renowned obesity and medical weight loss startup based in Silicon Valley
- The company pioneers the use of data, digital, and clinical treatments to provide personalized plans with measurable results
- Enara Health's mission is to develop the first-ever platform to scale obesity treatment and deliver life-changing care to members
Company Specialties:
- Obesity and medical weight loss treatment
- Data-driven and digital health solutions
- Collaboration with healthcare providers and clinics
Company Website: enarahealth.com
ASSUMPTION: Enara Health's focus on innovation and data-driven solutions sets it apart in the healthcare industry, offering unique growth opportunities for employees.
📊 Role Analysis
Career Level: This role is an entry to mid-level position, offering opportunities for growth and development within the company.
Reporting Structure: The Member Care & Growth Manager reports directly to the Partner Success Manager and works closely with the clinical provider team.
Work Arrangement: This is a hybrid role, with 3 days/week in-clinic and the remaining days remote.
Growth Opportunities:
- Advancement within the company as Enara Health continues to grow and expand
- Developing expertise in obesity medicine, nutrition, and digital health solutions
- Potential to take on more responsibilities and leadership roles as the company evolves
ASSUMPTION: Given Enara Health's rapid growth and focus on innovation, there are ample opportunities for career advancement and professional development in this role.
🌍 Location & Work Environment
Office Type: Enara Health has multiple clinic locations in the Los Angeles area, with a hybrid work arrangement.
Office Location(s): Lakewood, Cerritos, Paramount, Bellflower, Norwalk, and Long Beach, CA
Geographic Context:
- The Los Angeles area offers a diverse and multicultural environment, with a large Spanish-speaking population
- The region has a high prevalence of obesity, making Enara Health's mission particularly relevant and impactful
- Los Angeles provides ample opportunities for community engagement and event planning
Work Schedule: Full-time (40 hours/week), with 3 days/week in-clinic and the remaining days remote
ASSUMPTION: The hybrid work arrangement allows for flexibility and a better work-life balance, while the diverse and multicultural environment offers unique opportunities for engagement and growth.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening
- In-person or virtual interview with the hiring manager and/or team members
- Background check and reference check
- Job offer and onboarding
Key Assessment Areas:
- Communication and language skills (Spanish proficiency)
- Sales and customer service skills
- Problem-solving and critical thinking
- Adaptability and cultural competency
Application Tips:
- Tailor your resume and cover letter to highlight relevant skills and experiences for this role
- Demonstrate your passion for obesity medicine, nutrition, and digital health solutions
- Showcase your ability to work independently and manage multiple projects
ATS Keywords: Member Care, Growth, Sales, Healthcare, Community Engagement, Education, Communication, Problem Solving, Medical Technology, CRM, Bilingual, Project Management, Event Organization, Data Entry, Relationship Management, Innovation, Enara Health
ASSUMPTION: Enara Health's hiring process is designed to assess candidates' skills, cultural fit, and alignment with the company's mission and values.
🛠️ Tools & Technologies
- Google Suite (Documents, Sheets, Forms)
- EMR (Electronic Medical Record) systems
- Mobile apps for patient engagement and education
- CRM (Customer Relationship Management) software
ASSUMPTION: Familiarity with these tools and technologies is essential for success in this role, as they are used daily for communication, project management, and patient care.
👔 Cultural Fit Considerations
Company Values:
- Empathy (First)
- Empowerment (Through Partnership)
- Respect for Diversity
- Innovation (for Change)
- Service - Heart of Service
Work Style:
- Collaborative and supportive team environment
- Focus on customer experience and member growth
- Data-driven and innovative approach to healthcare
Self-Assessment Questions:
- Do you have a strong commitment to customer experience and member growth?
- Are you comfortable working independently and managing multiple projects?
- Do you thrive in a collaborative and supportive team environment?
- Are you passionate about obesity medicine, nutrition, and digital health solutions?
ASSUMPTION: Enara Health values employees who align with their mission and values, and who are committed to delivering exceptional customer experiences and driving member growth.
⚠️ Potential Challenges
- Working with a diverse and multicultural patient population may present unique communication and cultural competency challenges
- Managing multiple projects and priorities may require strong organizational and time management skills
- Balancing in-clinic and remote work may require adaptability and self-motivation
- Dealing with sensitive patient information and maintaining patient confidentiality is crucial
ASSUMPTION: These challenges can be overcome with strong communication, cultural competency, and adaptability skills, as well as a commitment to patient confidentiality and ethical practices.
📈 Similar Roles Comparison
- Unlike traditional healthcare roles, this position focuses on member growth and engagement rather than clinical care
- Enara Health's innovative and data-driven approach sets it apart from traditional healthcare providers and clinics
- This role offers unique opportunities for career growth and development within the company
ASSUMPTION: This role is unique in its focus on member growth and engagement, and offers a compelling opportunity for candidates interested in the intersection of healthcare, sales, and community engagement.
📝 Sample Projects
- Developing and implementing a member onboarding process that improves patient satisfaction and engagement
- Organizing and executing community events that drive member growth and awareness of Enara Health's services
- Collaborating with internal teams to optimize member experience and drive clinical outcomes
ASSUMPTION: These sample projects illustrate the role's focus on member growth, engagement, and experience, as well as the importance of collaboration and innovation.
❓ Key Questions to Ask During Interview
- What are the key priorities for this role in the first 30, 60, and 90 days?
- How does Enara Health support the professional development and growth of its employees?
- What are the most rewarding aspects of working at Enara Health, according to current employees?
- How does Enara Health measure the success of the Member Care & Growth Manager role, and what are the key performance indicators (KPIs)?
- What is the typical career path for someone in this role, and what opportunities exist for growth and advancement within the company?
ASSUMPTION: Asking these questions demonstrates your interest in the role, the company, and your own professional development, while also providing valuable insights into the work environment and growth opportunities.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight relevant skills and experiences for this role
- Prepare for a phone or video screening, followed by an in-person or virtual interview with the hiring manager and/or team members
- Be ready to discuss your passion for obesity medicine, nutrition, and digital health solutions, as well as your ability to work independently and manage multiple projects
- Follow up with the hiring manager after your interview to express your interest in the role and reiterate your qualifications
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
