📌 Core Information
🔹 Job Title: National Key Customer Marketing Director
🔹 Company: Legend Biotech US
🔹 Location: Somerset, New Jersey, United States
🔹 Job Type: Hybrid
🔹 Category: Biotechnology Research
🔹 Date Posted: May 8, 2025
🔹 Experience Level: 10+ years
🔹 Remote Status: On-site with hybrid flexibility
🚀 Job Overview
Key aspects of this role include:
- Leadership and management of a team of Regional Key Customer Marketing Associate Directors
- Strategic planning and execution of key customer engagement plans
- Relationship building and maintenance with national and regional thought leaders and key customers
- Collaboration with cross-functional teams, including commercial leadership, marketing, medical affairs, sales, and market access
- Compliance with commercial, compliance, legal, and regulatory guidelines
ASSUMPTION: This role requires a strategic mindset, strong leadership skills, and the ability to build and maintain long-lasting customer relationships.
📋 Key Responsibilities
✅ Lead and manage a team of Regional Key Customer Marketing Associate Directors
✅ Ensure the execution of integrated strategic commercial plans through the Key Customer Marketing team
✅ Lead the development of identification, profiling, cultivation, and maintenance of long-term relationships with national and regional thought leaders and key customers
✅ Design the strategic key customer engagement plan for key customer engagements and executive encounters at local, regional, and national conferences, in field engagements, and other venues as directed in a compliant manner
✅ Lead the translation of thought leader and key customer engagements into commercial insights contributing to strategies, tactics, and broader plans
✅ Execute and lead specific KCM regional initiatives to support the brand strategy
✅ Compliantly collaborate and communicate with the field commercial team on thought leader insights to ensure strategic and tactical cohesiveness
✅ Collaborate with the Carvykti alliance partner, Johnson & Johnson, as needed to plan key customer engagements
✅ Identify and prioritize opportunities for peer-to-peer initiatives and partner with J&J on speaker’s bureau and programs
✅ Partner with Insights & Analytics team to better understand regional variations in treatment patterns/approaches
✅ Lead the development of insight reports to commercial leadership on various topics as requested
✅ Develop executive presentations for quarterly business reviews
✅ Assist in the execution of commercial contracts when requested
ASSUMPTION: This role involves a high level of strategic planning, relationship management, and cross-functional collaboration.
🎯 Required Qualifications
Education: Minimum of a bachelor’s degree in a related field required; MD, PharmD, PhD, or other related graduate degree preferred
Experience: 10 years of pharmaceutical or biologics industry experience in sales, marketing, key account management, or medical engaging with thought leaders or influential HCPs required; 4 years of relevant Multiple Myeloma, Cell Therapy, or Oncology experience required; 3-5 years of people leadership is required, and KCM-related experience is preferred
Required Skills:
- Proven leadership and team management skills
- Excellent communication and interpersonal skills
- Strong strategic planning and execution abilities
- Ability to build and maintain long-lasting customer relationships
- Knowledge of the pharmaceutical or biologics industry and relevant therapeutic areas
- Familiarity with commercial, compliance, legal, and regulatory guidelines
Preferred Skills:
- Experience in key customer marketing or a related field
- Fluency in multiple languages
- Advanced degree in a relevant field
ASSUMPTION: Candidates should have a strong background in pharmaceutical or biologics industry, with a focus on key customer marketing or a related field, and proven leadership and relationship-building skills.
💰 Compensation & Benefits
Salary Range: $150,000 - $200,000 per year (Based on industry standards for a role of this level and location)
Benefits:
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Tuition reimbursement
- Employee assistance program
Working Hours: Full-time, with flexibility for hybrid work arrangement
ASSUMPTION: The salary range is an estimate based on industry standards for a role of this level and location. Actual compensation may vary based on experience and qualifications.
📌 Applicant Insights
🔍 Company Context
Industry: Legend Biotech is a global, commercial-stage biotechnology company developing and manufacturing novel therapies, focusing on R&D, Cell Therapy, CAR-T, CAR-T Manufacturing, Biotechnology, and Pharmaceuticals.
Company Size: Legend Biotech has 1,001-5,000 employees, providing a mid-sized company environment with opportunities for growth and collaboration.
Founded: Legend Biotech was founded in 2014, with its headquarters in Somerset, New Jersey.
Company Description:
- Legend Biotech explores and applies innovative technologies to deliver cutting-edge options for patients around the world
- The company's corporate headquarters is located in Somerset, NJ, with manufacturing facilities in the United States, China, and Belgium
- Legend Biotech is committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce
Company Specialties:
- R&D
- Cell Therapy
- CAR-T
- CAR-T Manufacturing
- Biotechnology
- Pharmaceuticals
Company Website: legendbiotech.com
ASSUMPTION: Legend Biotech's focus on innovation, collaboration, and patient-centered care creates an environment that values creativity, adaptability, and a strong work ethic.
📊 Role Analysis
Career Level: This role is at the senior management level, offering significant responsibility and strategic decision-making opportunities.
Reporting Structure: The National Key Customer Marketing Director reports directly to the Commercial Leadership team and manages a team of Regional Key Customer Marketing Associate Directors.
Work Arrangement: This role offers a hybrid work arrangement, with a mix of on-site and remote work, providing flexibility while maintaining a strong connection to the team and company culture.
Growth Opportunities:
- Potential advancement to a more senior role within the commercial team or other departments
- Expansion of leadership responsibilities as the team and company grow
- Opportunities to gain experience in different therapeutic areas or product portfolios
ASSUMPTION: This role offers significant growth potential, both in terms of career advancement and expanded leadership responsibilities, as the company continues to grow and evolve.
🌍 Location & Work Environment
Office Type: Legend Biotech's headquarters is a modern, collaborative workspace designed to foster innovation and teamwork.
Office Location(s): 2101 Cottontail Lane, Somerset, New Jersey 08873, US
Geographic Context:
- Somerset, New Jersey, is located in the heart of the New York City metropolitan area, offering easy access to major transportation hubs and cultural attractions
- The area is known for its strong biotechnology and pharmaceutical industry presence, providing ample networking and professional development opportunities
- Somerset, New Jersey, offers a mix of urban and suburban living, with a variety of housing options and amenities
Work Schedule: The hybrid work arrangement offers flexibility, with a mix of on-site and remote work, allowing employees to balance their personal and professional lives more effectively.
ASSUMPTION: The modern, collaborative work environment, combined with the hybrid work arrangement, creates an ideal balance between productivity and work-life integration.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening
- In-depth behavioral and situational interviews
- Final round interviews with key stakeholders
- Background check and offer
Key Assessment Areas:
- Leadership and team management skills
- Strategic planning and execution abilities
- Relationship-building and customer management skills
- Industry knowledge and therapeutic area expertise
- Adaptability and problem-solving skills
Application Tips:
- Tailor your resume and cover letter to highlight relevant experience and skills for this role
- Demonstrate your understanding of the pharmaceutical or biologics industry and Legend Biotech's mission and values
- Prepare for behavioral and situational interview questions that focus on leadership, strategic planning, and customer management
- Research Legend Biotech's products, pipeline, and competition to show your industry knowledge and enthusiasm for the role
ATS Keywords: National Key Customer Marketing Director, Strategic Planning, Team Leadership, Relationship Management, Pharmaceutical Industry, Biotechnology, CAR-T, Oncology, Multiple Myeloma
ASSUMPTION: The interview process will focus on assessing the candidate's leadership, strategic planning, and customer management skills, as well as their industry knowledge and cultural fit with Legend Biotech.
🛠️ Tools & Technologies
- Microsoft Office Suite (Word, Excel, PowerPoint)
- CRM software (e.g., Salesforce, Veeva)
- Project management tools (e.g., Asana, Trello)
- Data analysis and visualization tools (e.g., Tableau, Power BI)
- Industry-specific software (e.g., clinical trial management systems, drug safety databases)
ASSUMPTION: Proficiency in Microsoft Office Suite, CRM software, and project management tools is essential for this role, while experience with industry-specific software may be beneficial.
👔 Cultural Fit Considerations
Company Values:
- Patient-centered care
- Innovation and collaboration
- Integrity and accountability
- Diversity, equity, and inclusion
- Excellence and continuous learning
Work Style:
- Agile and adaptable, with a focus on continuous improvement
- Data-driven and analytical, with a strong emphasis on strategic planning and execution
- Collaborative and team-oriented, with a focus on cross-functional teamwork
- Results-oriented, with a strong commitment to achieving goals and driving success
Self-Assessment Questions:
- How do you approach building and maintaining long-lasting customer relationships in a highly competitive and regulated industry?
- Can you provide an example of a time when you successfully led a team to execute a strategic plan, and how did you adapt to any challenges that arose?
- How do you balance the need for strategic planning with the need for flexibility and adaptability in a dynamic and evolving industry?
ASSUMPTION: Legend Biotech values candidates who are patient-centered, innovative, collaborative, and results-driven, with a strong commitment to continuous learning and improvement.
⚠️ Potential Challenges
- Managing a team remotely, with a focus on maintaining a strong connection and fostering a collaborative work environment
- Balancing the need for strategic planning with the need for flexibility and adaptability in a dynamic and evolving industry
- Navigating a complex and highly regulated industry, with a strong focus on compliance and legal guidelines
- Managing relationships with thought leaders and key customers, while maintaining a strong focus on commercial, compliance, legal, and regulatory guidelines
ASSUMPTION: These challenges require strong leadership, strategic planning, and adaptability skills, as well as a deep understanding of the pharmaceutical or biologics industry and relevant therapeutic areas.
📈 Similar Roles Comparison
- Compared to other key customer marketing roles, this position offers a greater focus on strategic planning and execution, with a broader scope of responsibilities
- In the pharmaceutical or biologics industry, this role requires a deeper understanding of therapeutic areas and a stronger emphasis on compliance and legal guidelines
- Career-wise, this role offers significant growth potential, with opportunities for advancement to more senior roles within the commercial team or other departments
ASSUMPTION: This role offers a unique blend of strategic planning, relationship management, and cross-functional collaboration, with significant growth potential for the right candidate.
📝 Sample Projects
- Developing and executing a strategic key customer engagement plan for a major conference, involving multiple thought leaders and key customers
- Conducting a comprehensive analysis of regional treatment patterns and approaches, and translating insights into commercial strategies and tactics
- Leading a team to develop and present a quarterly business review, highlighting key customer engagement insights and recommendations for the upcoming quarter
ASSUMPTION: These sample projects demonstrate the strategic planning, relationship management, and cross-functional collaboration required for success in this role.
❓ Key Questions to Ask During Interview
- How does the company support the professional development and growth of its employees?
- Can you describe the company's approach to cross-functional teamwork and collaboration?
- How does the company balance the need for strategic planning with the need for flexibility and adaptability in a dynamic and evolving industry?
- What are the key priorities for this role in the first 90 days?
- How does the company measure the success of its key customer marketing efforts, and how are these metrics used to inform strategic planning and execution?
ASSUMPTION: These questions will help you better understand the company's culture, priorities, and expectations for this role.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through the Legend Biotech careers page
- Tailor your resume and cover letter to highlight relevant experience and skills for this role
- Prepare for behavioral and situational interview questions that focus on leadership, strategic planning, and customer management
- Research Legend Biotech's products, pipeline, and competition to show your industry knowledge and enthusiasm for the role
- Follow up with the hiring manager one week after submitting your application, inquiring about the status of your application and expressing your continued interest in the role
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
