Nordic Speaking Customer Service for Digital Marketing & SEO Solutions Departmen

📌 Core Information

🔹 Job Title: Nordic Speaking Customer Service for Digital Marketing & SEO Solutions

🔹 Company: Patrique Mercier Recruitment FR

🔹 Location: Athens, Attikí, Greece

🔹 Job Type: On-site

🔹 Category: 🌐 Digital Marketing, 📞 Customer Service, 🔍 SEO & Content Marketing

🔹 Date Posted: March 31, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Assisting Nordic-speaking clients in improving their online presence
• Providing exceptional customer service via phone, email, and chat
• Supporting campaign management and analytics interpretation
• Participating in service enhancement initiatives

ASSUMPTION: This role is focused not only on customer service but also on educating clients about digital marketing and SEO best practices, given its placement in the Digital Marketing & SEO Solutions Department.

📋 Key Responsibilities

✅ Provide exceptional customer service to Nordic-speaking clients via multiple communication channels.

✅ Assist with service-related inquiries, including campaign management and analytics interpretation.

✅ Ensure high client satisfaction by resolving issues promptly and effectively.

✅ Document customer interactions in CRM systems for future reference and improvements.

✅ Collaborate with marketing and technical teams for comprehensive client solutions.

✅ Stay updated with digital marketing and SEO trends to advise clients effectively.

✅ Gather customer feedback for service enhancement projects.

ASSUMPTION: The role requires a collaborative approach, working closely with different departments to achieve client satisfaction and improve internal processes.

🎯 Required Qualifications

Education: Not specified; typically, a bachelor's degree in marketing, communications, or a related field is preferred.

Experience: Experience in customer service is essential, with a preference for those experienced in digital marketing or technology sectors.

Required Skills:

• Fluency in one or more Nordic languages (Swedish, Norwegian, Finnish, Danish) and English
• Strong communication and interpersonal skills
• Proficiency in customer service software and Microsoft Office Suite

Preferred Skills:

• A keen interest in digital marketing, SEO, and online business strategies
• Detail-oriented with excellent organizational skills

ASSUMPTION: The role favors candidates with skills that bridge customer service and digital marketing, reflecting the job’s dual focus.

💰 Compensation & Benefits

Salary Range: Not specified; compensation likely includes base salary plus performance bonuses typical for customer service roles.

Benefits:

• Private Health Insurance
• Training & Development Opportunities
• Performance Bonuses
• 2 Extra Salaries Per Year
• Fully Paid Relocation Package (flight, transfer, and hotel)
• Free Greek Lessons and other discounts

Working Hours: 40 hours per week, standard full-time schedule

ASSUMPTION: Benefits package reflects the company's commitment to employee relocation and integration, enhancing the attractiveness for foreign applicants.

📌 Applicant Insights

🔍 Company Context

Industry: Staffing and Recruiting, focusing on placing candidates in roles matching their linguistic skills.

Company Size: 2-10 employees, offering a close-knit team environment with direct impact on company success.

Founded: 2022, indicating a fresh, dynamic company culture with potential rapid growth.

Company Description:

• Specializes in matching candidates with jobs in their native languages across various industries.
• Focuses on social media, gaming, healthcare, travel, and more.
• Relocation costs are fully covered by clients, emphasizing international recruitment.

Company Specialties:

• Social Media
• Gaming
• Healthcare and more

Company Website: http://www.patriquemercierrecruitment.com

ASSUMPTION: The company's strength lies in its specialization in language-specific recruitment, significantly benefiting candidates from diverse backgrounds seeking roles abroad.

📊 Role Analysis

Career Level: Early-career position, suitable for those starting their professional journey in digital marketing and customer service.

Reporting Structure: Likely reports to a department manager or team lead within the Digital Marketing & SEO Solutions sector.

Work Arrangement: On-site work in Athens; offers unique intercultural work experiences.

Growth Opportunities:

• Skill development in multi-channel customer service
• Exposure to international digital marketing strategies
• Potential to transition into more specialized digital marketing roles

ASSUMPTION: The role provides foundational experience in a growing field, with room for upward mobility within the company's expanding operations.

🌍 Location & Work Environment

Office Type: Dynamic office setting suitable for collaborative work and direct client support.

Office Location(s): Athens, Attikí, within a culturally rich and vibrant metropolitan area.

Geographic Context:

• Prime location in Greece known for its historical significance and modern infrastructure.
• Access to a wide array of cultural, dining, and recreational options.
• Potential opportunities for language and cultural immersion.

Work Schedule: Standard full-time schedule with potential for variations based on client needs.

ASSUMPTION: The relocation package suggests strong support for international employees, enhancing work-life balance and cultural adaptation.

💼 Interview & Application Insights

Typical Process:

• Initial application review
• First-round interview focusing on language skills and customer service experience
• Technical assessment or practical exercise on digital marketing understanding

Key Assessment Areas:

• Language proficiency in Nordic languages
• Customer service acumen and problem-solving skills
• Understanding of digital marketing principles

Application Tips:

• Emphasize language proficiency and any digital marketing experience on your resume.
• Research current digital marketing trends to discuss during interviews.
• Prepare examples of previous problem-solving instances in customer service roles.

ATS Keywords: Nordic languages, customer service, digital marketing, SEO, CRM software

ASSUMPTION: The interview process is thorough, given the emphasis on both customer service skills and digital marketing knowledge, reflecting the dual nature of the role.

🛠️ Tools & Technologies

• Customer Relationship Management (CRM) software
• Microsoft Office Suite
• Basic digital marketing platforms like Google Ads and SEO tools

ASSUMPTION: Proficiency in these tools is essential for managing client interactions and interpreting digital marketing analytics effectively.

👔 Cultural Fit Considerations

Company Values:

• Client-centric approach
• Commitment to employee development and international recruitment
• Fostering cultural diversity and inclusion

Work Style:

• Collaborative and team-oriented
• Adaptable to dynamic work environments
• Proactive in addressing client needs and evolving industry trends

Self-Assessment Questions:

• Am I passionate about digital marketing and SEO?
• Do I have the communication skills to interact with international clients effectively?
• Am I comfortable working in a fast-paced, multicultural environment?

ASSUMPTION: Cultural fit is crucial; the role is ideal for individuals who thrive in an international and dynamic setting, reflecting the company’s global recruitment focus.

⚠️ Potential Challenges

• Adapting to high client service standards across diverse cultures
• Navigating challenges of language barriers and technical queries
• Keeping pace with ongoing developments in digital marketing and SEO
• Managing the balance between personalization and efficiency in client interactions

ASSUMPTION: The challenges reflect the dual focus on excellent customer service and evolving digital marketing expertise, requiring a balance of soft and technical skills.

📈 Similar Roles Comparison

• Similar roles may emphasize one skill (e.g., customer service) over the other (e.g., digital marketing) compared to this dual-focused position.
• Other roles may not offer extensive language-specific advantages or relocation packages.
• Compensation and career progression vary more significantly in other digital-marketing-dedicated positions.

ASSUMPTION: This position offers a unique combination of customer service and digital marketing, appealing to those seeking a balanced role.

📝 Sample Projects

• Managing a digital marketing campaign for a Nordic-speaking client
• Developing SEO strategies to enhance a client's online visibility
• Providing personalized customer service through CRM documentation and follow-ups

ASSUMPTION: Sample projects reflect the core responsibilities of enhancing client interactions through effective communication and technical solutions.

❓ Key Questions to Ask During Interview

• How is success measured in this role?
• What challenges have previous employees faced in this position?
• What training opportunities are available for understanding advanced digital marketing techniques?
• Can you describe the typical day-to-day work environment?
• How does the company support language proficiency development?

ASSUMPTION: Interview questions should probe the role's dual nature, asking about both daily tasks and longer-term development opportunities.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Ensure your resume highlights relevant language and digital marketing skills.
• Prepare a cover letter discussing your interest in international client services.
• Be ready to discuss past experiences in customer service during interviews.
• Follow up with the recruitment team if you haven't received a response within two weeks.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.