📌 Core Information
🔹 Job Title: Onboarding and Growth Manager – HKT
🔹 Company: PayPal
🔹 Location: Singapore, Singapore
🔹 Job Type: Full-Time
🔹 Category: Software Development
🔹 Date Posted: 2025-07-28
🔹 Experience Level: 2-5 years
🔹 Remote Status: Hybrid (3 days in-office, 2 days remote)
🚀 Job Overview
Key aspects of this role include:
- Improving customer experience for new merchants in Hong Kong, Korea, and Taiwan markets
- Resolving issues before new merchants go live and managing high-value merchants post-launch
- Collaborating with the Inside Sales team to protect and grow revenue in the SMB segments
- Working in a metrics-driven sales environment
ASSUMPTION: This role requires strong communication skills, cultural sensitivity, and the ability to thrive in a fast-paced, target-driven environment.
📋 Key Responsibilities
✅ Contribute to sales development solutions and initiatives
✅ Engage and collaborate with the immediate team
✅ Suggest process efficiencies within the team
✅ Exercise judgment on important issues
✅ Support the team in achieving sales targets and goals
ASSUMPTION: This role involves a high degree of cross-functional collaboration and requires strong problem-solving skills.
🎯 Required Qualifications
Education: Bachelor's Degree
Experience: At least 2 years of relevant experience in merchant-facing roles, preferably in sales account management or customer support
Required Skills:
- Excellent communication skills in English and Mandarin or Cantonese
- Results-driven with Revenue growth as a KPI
- Comfortable working in a high-pressure, target-driven, fast-paced environment
- Ability to learn on the fly, multitask, and effectively use tools to identify and solve problems
- Strong analytical strengths – Monitoring, collaborating to elevate drivers and impacts
- Must be quality and detail-oriented with strong working knowledge of the internet, e-commerce, and suite of Microsoft Office products
- Preferably previous experience with using Salesforce for pipeline management
- Strong interpersonal and time-management skills
Preferred Skills:
- Previous experience with using Salesforce for pipeline management
ASSUMPTION: Candidates with experience in the payments industry or e-commerce will have a competitive advantage.
💰 Compensation & Benefits
Salary Range: SGD 80,000 - 120,000 per annum (Estimated based on industry standards for similar roles in Singapore)
Benefits:
- Flexible work environment
- Employee share options
- Health insurance
- Life insurance
Working Hours: 40 hours per week, with flexible work arrangements
ASSUMPTION: The salary range is an estimate based on industry standards and may vary depending on the candidate's experience and qualifications.
📌 Applicant Insights
🔍 Company Context
Industry: PayPal operates in the Software Development industry, focusing on online payments, mobile commerce, payment security, and money transfers.
Company Size: PayPal is a large company with over 10,000 employees globally, providing ample opportunities for growth and collaboration.
Founded: PayPal was founded in 1998 and has since grown to become a leading global payments company.
Company Description:
- PayPal enables merchants and consumers to connect, transact, and complete payments online and in-person
- Offers proprietary payment solutions accepted by merchants, enabling the completion of payments on their platform on behalf of their customers
- Provides consumers with the flexibility to use their accounts to purchase and receive payments for goods and services, as well as transfer and withdraw funds
Company Specialties:
- Online Payments
- Mobile Commerce
- Payment Security
- Money Transfers
- Payment Processing
- Monetization for Developers
- E-commerce
Company Website: https://www.paypal.com/us/home
ASSUMPTION: PayPal's large size and global presence offer candidates the opportunity to work on diverse projects and collaborate with teams across the globe.
📊 Role Analysis
Career Level: Mid-level to senior role, with opportunities for growth and advancement
Reporting Structure: This role reports directly to the Sales Manager and works closely with the Inside Sales team
Work Arrangement: Hybrid work arrangement with 3 days in the office and 2 days remote
Growth Opportunities:
- Potential to advance to senior roles within the sales organization
- Opportunities to work on cross-functional projects and gain exposure to different aspects of the business
- Chance to develop skills in account management, sales, and customer support
ASSUMPTION: This role offers a clear career path for high-performing individuals looking to grow within the sales organization.
🌍 Location & Work Environment
Office Type: Modern, collaborative office space with state-of-the-art technology
Office Location(s): 5 Temasek Blvd, Singapore, Singapore 038985
Geographic Context:
- Singapore is a multicultural city-state known for its business-friendly environment and robust economy
- The Central Business District (CBD) is a vibrant and bustling area with numerous amenities and attractions
- Singapore is well-connected by public transportation, making it easy to commute to and from the office
Work Schedule: Standard office hours with flexible work arrangements
ASSUMPTION: The office location in Singapore's CBD provides easy access to public transportation, amenities, and a vibrant work environment.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening
- In-person or virtual interview with the hiring manager
- Final round interview with the sales team
- Background check and onboarding
Key Assessment Areas:
- Communication skills and cultural sensitivity
- Problem-solving skills and analytical thinking
- Sales acumen and customer focus
- Adaptability and resilience in a fast-paced environment
Application Tips:
- Highlight relevant experience in merchant-facing roles and sales or customer support
- Tailor your resume and cover letter to emphasize skills and experiences relevant to this role
- Prepare examples of how you've successfully resolved customer issues or grown high-value accounts
ATS Keywords: Account Management, Customer Support, Sales, Communication, Analytical Skills, Multitasking, Collaboration, Problem Solving, Revenue Growth, Risk Mitigation, E-commerce Knowledge, Microsoft Office, Salesforce, Change Agility, Time Management, Interpersonal Skills
ASSUMPTION: PayPal's application process is competitive, and candidates should be prepared to demonstrate their skills and experiences throughout the interview process.
🛠️ Tools & Technologies
- Microsoft Office Suite
- Salesforce
- Various online tools, dashboards, and CRM for pipeline management and data analysis
ASSUMPTION: Familiarity with Salesforce and Microsoft Office Suite is essential for this role, as they are used extensively for pipeline management and data analysis.
👔 Cultural Fit Considerations
Company Values:
- Inclusion
- Innovation
- Collaboration
- Wellness
Work Style:
- Fast-paced and target-driven
- Collaborative and team-oriented
- Focused on continuous learning and improvement
Self-Assessment Questions:
- Do you thrive in a fast-paced, target-driven environment?
- Are you comfortable working with diverse teams and managing high-value accounts?
- Do you have strong communication skills and cultural sensitivity?
ASSUMPTION: PayPal values candidates who are adaptable, resilient, and able to thrive in a fast-paced, collaborative work environment.
⚠️ Potential Challenges
- Managing high-value merchants and resolving complex issues
- Working in a fast-paced, target-driven environment
- Navigating cultural differences and language barriers in the Hong Kong, Korea, and Taiwan markets
- Balancing the demands of onboarding new merchants and managing existing high-value accounts
ASSUMPTION: This role presents unique challenges that require strong problem-solving skills, cultural sensitivity, and adaptability.
📈 Similar Roles Comparison
- Unlike traditional account management roles, this role focuses specifically on onboarding and growth for new merchants in the Hong Kong, Korea, and Taiwan markets
- PayPal's global presence and extensive merchant network provide unique opportunities for growth and collaboration
- Career path comparison: This role offers a clear path to senior sales roles within the organization
ASSUMPTION: This role is unique in its focus on onboarding and growth for new merchants in specific markets, offering candidates a unique opportunity to make a significant impact.
📝 Sample Projects
- Developing and implementing a strategic plan to onboard new merchants in the Hong Kong, Korea, and Taiwan markets
- Managing high-value merchants and resolving complex issues to ensure revenue protection and growth
- Collaborating with cross-functional teams to improve the onboarding process and enhance the customer experience
ASSUMPTION: These sample projects highlight the unique challenges and opportunities presented by this role.
❓ Key Questions to Ask During Interview
- What are the key priorities for this role in the first 30, 60, and 90 days?
- How does this role fit into the broader sales strategy for the Hong Kong, Korea, and Taiwan markets?
- What opportunities are there for growth and advancement within the sales organization?
- How does PayPal support work-life balance for employees in this role?
- What are the key challenges facing the sales team in the Hong Kong, Korea, and Taiwan markets, and how can this role help address them?
ASSUMPTION: These interview questions help candidates better understand the role's expectations, growth opportunities, and the challenges facing the sales team in the target markets.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight relevant experience in merchant-facing roles and sales or customer support
- Prepare examples of how you've successfully resolved customer issues or grown high-value accounts
- Follow up with the hiring manager one week after submitting your application to express your interest and reiterate your qualifications
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
