📌 Core Information
🔹 Job Title: Onboarding and Growth Manager – HKT
🔹 Company: PayPal
🔹 Location: Singapore, Singapore
🔹 Job Type: Full-time
🔹 Category: Software Development
🔹 Date Posted: July 28, 2025
🔹 Experience Level: 2-5 years
🔹 Remote Status: Hybrid (3 days in office, 2 days remote)
🚀 Job Overview
Key aspects of this role include:
- Managing onboarding and growth of new merchants in Hong Kong, Korea, and Taiwan markets
- Resolving issues before new merchants go live and managing high-value merchants post-launch
- Collaborating with the Inside Sales team to protect and grow revenue in the SMB segments
- Working in a metrics-driven sales environment to achieve sales targets and goals
- Developing portfolio strategies to grow high potential accounts using pricing interventions, product upsell, and risk mitigation
ASSUMPTION: This role requires a strong focus on customer experience, sales, and account management, with a significant emphasis on cross-border markets.
📋 Key Responsibilities
✅ Contribute to sales development solutions and initiatives
✅ Engage and collaborate with the immediate team
✅ Suggest process efficiencies within the team
✅ Exercise judgment on important issues
✅ Support the team in achieving sales targets and goals
✅ Improve customer experience and provide solutions for onboarding new merchants
✅ Resolve issues before new merchants go live and manage high-value merchants post-launch
✅ Develop portfolio strategies to grow high potential accounts
ASSUMPTION: This role involves a high level of customer interaction, problem-solving, and strategic planning to drive merchant growth and revenue.
🎯 Required Qualifications
Education: Bachelor's Degree
Experience: At least 2 years of relevant experience in merchant-facing roles, preferably in sales account management or customer support
Required Skills:
- Excellent communication skills in English and Mandarin or Cantonese
- Results-driven with revenue growth as a KPI
- Comfortable working in a high-pressure, target-driven, fast-paced environment
- Ability to learn on the fly, multitask, and effectively use tools to identify and solve problems
- Ability to work collaboratively and effectively across silos to drive empowered experiences
- Strong change agility and ability to respond and pivot quickly
- Analytical strengths – monitoring, collaborating to elevate drivers and impacts
- Must be quality and detail-oriented with strong working knowledge of the internet, e-commerce, and suite of Microsoft Office products
- Preferably previous experience with using Salesforce for pipeline management and comfortable in using multiple online tools, dashboards, and CRM to derive actionable information
- Strong interpersonal and time-management skills
Preferred Skills:
- Previous experience working with international markets
- Knowledge of the payment industry and trends
- Familiarity with PayPal's business, adjacencies, new features, products, policies, and services
ASSUMPTION: This role requires a strong skill set in communication, sales, account management, and analytical thinking, with a focus on driving revenue growth and customer satisfaction.
💰 Compensation & Benefits
Salary Range: SGD 80,000 - 120,000 per annum (Estimated based on industry standards for the role, experience level, and location)
Benefits:
- Flexible work environment
- Employee share options
- Health insurance
- Life insurance
- Other benefits as listed on the PayPal careers page
Working Hours: Full-time (40 hours per week), with flexible work arrangements
ASSUMPTION: The salary range is estimated based on industry standards for the role, experience level, and location. Actual compensation may vary based on factors such as skills, qualifications, and experience.
📌 Applicant Insights
🔍 Company Context
Industry: PayPal operates in the software development industry, focusing on online payments, mobile commerce, payment security, money transfers, payment processing, and monetization for developers and e-commerce.
Company Size: PayPal has 10,001+ employees globally, with a significant presence in the United States, Singapore, and other international locations.
Founded: PayPal was founded in 1998 and is headquartered in San Jose, CA, USA.
Company Description:
- PayPal is a leading global payments company that enables digital payments for businesses and consumers around the world
- The company's platform allows users to send and receive money, make and accept payments, and manage their accounts
- PayPal operates a two-sided network that connects millions of merchants and consumers globally
Company Specialties:
- Online Payments
- Mobile Commerce
- Payment Security
- Money Transfers
- Payment Processing
- Monetization for Developers
- E-commerce
Company Website: https://www.paypal.com/us/home
ASSUMPTION: PayPal is a well-established company with a strong global presence and a focus on innovation and customer satisfaction in the payments industry.
📊 Role Analysis
Career Level: This role is at the mid-level of the career ladder, with opportunities for growth and development within the company.
Reporting Structure: The Onboarding and Growth Manager reports directly to the Sales Manager or a similar role within the organization.
Work Arrangement: This role follows a hybrid work arrangement, with 3 days in the office and 2 days remote.
Growth Opportunities:
- Progression to a senior role within the sales or account management teams
- Expansion into other regions or markets
- Transition into a product management or strategic role within the organization
ASSUMPTION: This role offers opportunities for career growth and development within the sales and account management functions, as well as potential expansion into other areas of the business.
🌍 Location & Work Environment
Office Type: PayPal's Singapore office is a modern, collaborative workspace with a focus on employee well-being and productivity.
Office Location(s): 5 Temasek Blvd, Singapore, Singapore 038985
Geographic Context:
- Singapore is a global financial hub with a strong focus on technology and innovation
- The city-state has a multicultural population and a high standard of living
- Singapore is strategically located in Southeast Asia, with easy access to major markets in the region
Work Schedule: The work schedule is typically Monday to Friday, with core hours from 9:00 AM to 6:00 PM (Singapore Standard Time).
ASSUMPTION: The work environment at PayPal's Singapore office is collaborative, innovative, and focused on employee well-being, with a strong emphasis on work-life balance.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening with the HR team
- Technical assessment or case study presentation
- Final round interviews with the hiring manager and other team members
- Background check and onboarding
Key Assessment Areas:
- Communication skills and language proficiency in English and Mandarin or Cantonese
- Sales and account management skills
- Problem-solving and analytical skills
- Cultural fit and alignment with PayPal's values
- Understanding of the payment industry and relevant market trends
Application Tips:
- Tailor your resume and cover letter to highlight relevant experience and skills for this role
- Prepare for behavioral and situational interview questions related to sales, account management, and problem-solving
- Research PayPal's business, products, and market position to demonstrate your understanding of the company and industry
ATS Keywords: Onboarding, Growth, HKT, Hong Kong, Korea, Taiwan, Merchants, Sales, Account Management, Customer Experience, Revenue Growth, ATS-optimized keywords
ASSUMPTION: The application process at PayPal is competitive, with a strong focus on cultural fit, relevant experience, and strong communication skills.
🛠️ Tools & Technologies
- Salesforce
- Microsoft Office Suite
- CRM and other online tools for pipeline management and data analysis
- Industry-specific payment processing and e-commerce platforms
ASSUMPTION: This role requires proficiency in Salesforce, Microsoft Office Suite, and other relevant tools for pipeline management, data analysis, and communication.
👔 Cultural Fit Considerations
Company Values:
- Inclusion
- Innovation
- Collaboration
- Wellness
Work Style:
- Fast-paced and dynamic work environment
- Strong focus on teamwork and collaboration
- Results-driven and metrics-focused culture
- Flexible and adaptable work arrangements
Self-Assessment Questions:
- Do you thrive in a fast-paced, target-driven environment?
- Are you comfortable working with diverse teams and collaborating across silos?
- Do you have strong communication skills in English and Mandarin or Cantonese?
- Are you results-driven and focused on revenue growth?
ASSUMPTION: PayPal values employees who are innovative, collaborative, and results-driven, with strong communication skills and a focus on customer satisfaction.
⚠️ Potential Challenges
- Managing high-value merchants and resolving complex issues
- Working with international markets and cultural differences
- Balancing the demands of a metrics-driven sales environment with a focus on customer experience
- Adapting to changes in the payment industry and market trends
ASSUMPTION: This role presents unique challenges related to managing high-value merchants, working with international markets, and balancing sales targets with customer experience.
📈 Similar Roles Comparison
- Compared to other account management roles, this position focuses more on onboarding and growth, with a strong emphasis on cross-border markets
- In the payment industry, this role is unique in its focus on merchant onboarding and growth in specific markets
- Career progression in this role may differ from other sales or account management positions, with opportunities for expansion into other regions or markets
ASSUMPTION: This role is unique in its focus on merchant onboarding and growth in specific markets, with opportunities for career progression that may differ from other sales or account management positions.
📝 Sample Projects
- Developing and implementing a strategic plan to onboard and grow merchants in the Hong Kong, Korea, and Taiwan markets
- Identifying and resolving issues before new merchants go live, ensuring a smooth onboarding process
- Managing high-value merchants post-launch, driving revenue growth, and improving customer satisfaction
ASSUMPTION: These sample projects illustrate the key responsibilities and required skills for this role, with a focus on strategic planning, problem-solving, and driving merchant growth.
❓ Key Questions to Ask During Interview
- Can you describe the typical onboarding process for new merchants in the Hong Kong, Korea, and Taiwan markets?
- How does the team collaborate to manage high-value merchants and drive revenue growth?
- What are the key challenges in working with international markets, and how does the team address them?
- How does PayPal support the professional development and growth of employees in this role?
- What are the most important qualities for success in this role, and how does the team measure performance?
ASSUMPTION: These interview questions are designed to provide insight into the role's responsibilities, challenges, and opportunities for growth and development.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through the following link: https://paypal.wd1.myworkdayjobs.com/jobs/job/Central-Singapore-Singapore/Onboarding-and-Growth-Manager---HKT_R0129008-1
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role
- Prepare for behavioral and situational interview questions related to sales, account management, and problem-solving
- Research PayPal's business, products, and market position to demonstrate your understanding of the company and industry
- Follow up with the hiring manager or HR team one week after submitting your application, inquiring about the status of your application and expressing your interest in the role
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
