Part-Time Customer Experience Coor

📌 Core Information

🔹 Job Title: Part-Time Customer Experience Coordinator

🔹 Company: TJX Companies

🔹 Location: Henderson, Nevada, United States

🔹 Job Type: On-site

🔹 Category: 🎧 Customer Experience (CX)

🔹 Date Posted: April 02, 2025

🔹 Experience Level: 0-2 Years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Promoting an excellent customer experience in-store.
• Overseeing and mentoring a team of Associates.
• Engaging directly with customers and managing store organization.
• Ensuring adherence to store policies and procedures.

ASSUMPTION: This job overview is formulated based on the typical responsibilities of a Customer Experience Coordinator in a retail environment, emphasizing customer interactions and team leadership.

📋 Key Responsibilities

✅ Create a positive internal and external customer experience.

✅ Promote a culture of honesty and integrity; maintain confidentiality.

✅ Train and mentor Associates on front-end principles and customer experience personalization.

✅ Manage point-of-sale coverage and coordinate team breaks for seamless operations.

✅ Address customer concerns swiftly to ensure satisfaction.

✅ Prioritize and communicate tasks and updates effectively with management and team.

✅ Provide feedback and recognition to team members.

✅ Ensure compliance with labor laws and support store shrink reduction goals.

✅ Promote company credit and loyalty programs.

✅ Maintain store safety and participate in safety awareness initiatives.

✅ Perform other duties as assigned.

ASSUMPTION: Responsibilities are assumed to include managing daily store operations, facilitating customer interactions, and ensuring team efficiency.

🎯 Required Qualifications

Education: Not specified

Experience: At least 1 year of retail experience and 6 months of leadership experience.

Required Skills:

• Ability to work flexible schedules, including nights and weekends.
• Strong organizational and communication skills.
• Understanding of merchandising techniques.

Preferred Skills:

• Ability to train others effectively.
• Strong attention to detail and problem-solving skills.

ASSUMPTION: Qualifications are inferred to prioritize communication skills and leadership potential based on job responsibilities mentioned.

💰 Compensation & Benefits

Salary Range: Not specified; other similar roles in retail are typically hourly with potential for increased earnings based on experience and location.

Benefits:

• Associate discounts and referral bonuses.
• 401(k) plan with company match, health insurance, and childcare discounts.
• Paid holidays, sick leave, and parental leave.

Working Hours: 20 hours per week with emphasis on flexible scheduling.

ASSUMPTION: Benefits are assumed to be competitive with industry standards, focusing on immediate needs like discounts and long-term benefits such as retirement plans.

📌 Applicant Insights

🔍 Company Context

Industry: Retail - specializing in off-price apparel and home fashion. Competitive sector focusing on value-driven customers.

Company Size: 10,001+ employees, providing robust support networks but also requiring adaptability to large corporate structures.

Founded: Not specified

Company Description:

• Leading off-price apparel and home fashions retailer.
• Operates globally with multiple branded e-commerce sites.
• Focus on diversity and shopper delight through unique product offerings.

Company Specialties:

• Off-Price Retail

Company Website: https://jobs.tjx.com/

ASSUMPTION: The company's focus on diversity and its expansive size suggests opportunities for growth but also the need for adaptability.

📊 Role Analysis

Career Level: Entry to mid-level, suitable for developing leadership abilities in retail settings.

Reporting Structure: Reports directly to Store Management with potential collaboration with peers across departments.

Work Arrangement: Entirely on-site with dynamic interactions with both customers and Associates.

Growth Opportunities:

• Potential for advancement to higher supervisory roles.
• Skills development in customer service and store operations.
• Opportunity to influence team dynamics and customer experiences.

ASSUMPTION: Role is assumed to offer clear pathways for growth within retail due to leadership and customer service focus.

🌍 Location & Work Environment

Office Type: Retail store environment, fast-paced and customer-centric.

Office Location(s): 480 N. Stephanie St., Henderson, NV

Geographic Context:

• Located in a central retail area in Henderson, Nevada.
• Accessible via major roads for convenience.
• Proximity to other retail outlets and consumer services.

Work Schedule: Expected availability for flexible hours including nights and weekends.

ASSUMPTION: The geographic context suggests a busy retail environment with diverse customer interactions.

💼 Interview & Application Insights

Typical Process:

• Online application submission via company website.
• Initial phone screening to evaluate fit.
• In-person interview with store management.

Key Assessment Areas:

• Customer service skills
• Team leadership capability
• Problem-solving approach

Application Tips:

• Highlight retail and leadership experience.
• Emphasize flexibility in scheduling.
• Demonstrate examples of teamwork and service excellence.

ATS Keywords: Customer Service, Team Leadership, Merchandising, Safety Awareness, Integrity

ASSUMPTION: Interviews are likely structured to evaluate interpersonal skills and retail acumen.

🛠️ Tools & Technologies

• Point-of-Sale (POS) systems
• Retail inventory management software
• Customer relationship management (CRM) tools

ASSUMPTION: Technology tools are assumed based on typical retail operations in managing sales and customer data effectively.

👔 Cultural Fit Considerations

Company Values:

• Diversity and inclusion
• Commitment to excellence and integrity
• Collaboration and community

Work Style:

• Service-oriented and proactive
• Collaborative team environment
• Fast-paced and dynamic

Self-Assessment Questions:

• Am I comfortable working in a fast-paced environment?
• Do I enjoy direct customer interaction and problem-solving?
• Can I effectively lead and motivate a diverse team?

ASSUMPTION: Cultural fit values emphasize service excellence and teamwork, typical in retail sectors.

⚠️ Potential Challenges

• Handling high volumes of customer traffic during peak times
• Balancing multiple tasks and responsibilities
• Adapting to varying customer needs and expectations
• Ensuring compliance with ever-changing policies and procedures

ASSUMPTION: Challenges are inferred from common retail issues related to customer service and operational efficiency.

📈 Similar Roles Comparison

• Comparable team leadership roles in retail often require similar customer engagement strategies.
• Other positions may offer different focus areas such as merchandising or inventory.
• Compensation packages may vary based on company size and location.

ASSUMPTION: Comparisons are based on industry norms for retail operations, focusing on customer experience.

📝 Sample Projects

• Implementing a customer loyalty program to increase retention.
• Leading store merchandizing reorganizations during seasonal transitions.
• Conducting training sessions for new store Associates.

ASSUMPTION: Sample projects are assumed to align with typical retail responsibilities focusing on customer engagement and operational improvement.

❓ Key Questions to Ask During Interview

• What are the specific performance expectations for this role?
• Can you describe a typical day in this position?
• How are team success and individual contributions measured?
• What professional development opportunities are available?
• How does this role contribute to the store's goals?

ASSUMPTION: Questions are formulated based on understanding job duties, growth potential, and alignment with personal career goals.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Ensure your resume highlights relevant retail and leadership experience.
• Prepare examples of past success in customer service roles.
• Be ready for potential follow-up communications regarding interview scheduling.
• Engage with company representatives on social media for insights.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.