Part-time Customer Experience Manager

📌 Core Information

🔹 Job Title: Part-time Customer Experience Manager

🔹 Company: Michaels Stores

🔹 Location: Encino, CA, United States

🔹 Job Type: On-site

🔹 Category: 🎧 Customer Experience (CX)

🔹 Date Posted: March 30, 2025

🔹 Experience Level: 2-5 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Delivering a customer-centric shopping experience.
• Managing and leading front-end operations and omnichannel processes.
• Ensuring compliance with company policies and procedures.
• Leading and planning in-store classes and events.

ASSUMPTION: The emphasis on "customer-centric" operations suggests a focus on enhancing customer satisfaction and promoting brand loyalty through effective management and leadership.

📋 Key Responsibilities

✅ Implement effective front-end operations to enhance the customer experience.

✅ Lead omnichannel processes to integrate online and in-store shopping experiences.

✅ Maintain store recovery standards to uphold Brand Promises.

✅ Train and coach the customer experience team to meet key performance indicators (KPIs).

✅ Assist with inventory processes, including Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities.

✅ Manage shrink and safety programs and ensure cash reconciliation and bank deposits.

✅ Serve as Manager on Duty (MOD) and cross-train in Custom Framing.

✅ Plan and execute in-store events and promotions.

ASSUMPTION: The inclusion of diverse responsibilities indicates a dynamic role requiring multitasking and strong leadership skills. It suggests potential flexibility for innovation within operations.

🎯 Required Qualifications

Education: Not specified, but a high school diploma or equivalent is typically required.

Experience: Retail management experience preferred.

Required Skills:

• Customer service excellence
• Retail management
• Team leadership

Preferred Skills:

• Experience in omnichannel retail operations
• Event planning and execution

ASSUMPTION: Experience leading teams and managing retail operations is highly valued, reflecting the need for efficient customer experience delivery and team supervision.

💰 Compensation & Benefits

Salary Range: Not specified. Typically, salaries for this role align with industry standards for part-time retail management.

Benefits:

• Health insurance (medical, dental, and vision)
• Paid time off and tuition assistance
• Generous employee discounts

Working Hours: 20 hours per week, with flexibility for nights, weekends, and early mornings.

ASSUMPTION: Compensation includes standard retail industry benefits, reinforcing Michaels' commitment to their employees' well-being and development.

📌 Applicant Insights

🔍 Company Context

Industry: Retail, focusing on arts and crafts supplies.

Company Size: 10,001+ employees, offering substantial resources and support for career growth.

Founded: 1973

Company Description:

• Leading creative destination in North America.
• Operates over 1,300 stores across the US and Canada.
• Focuses on crafts, custom framing, and DIY projects.

Company Specialties:

• Arts and crafts supplies
• Custom framing
• DIY projects

Company Website: http://www.michaels.com/

ASSUMPTION: The scale of operations implies robust support systems for employees as well as a strong brand presence that offers varied customer engagement opportunities.

📊 Role Analysis

Career Level: Entry to Mid-level management position

Reporting Structure: Reports directly to the Store Manager and collaborates closely with other department heads.

Work Arrangement: Primarily on-site, with potential for flexibility based on store needs.

Growth Opportunities:

• Advancement to Store Manager roles.
• Opportunities in corporate retail management.
• Skill enhancement through workshops and training sessions.

ASSUMPTION: This position allows for growth into higher management roles, supported by practical experience and leadership training.

🌍 Location & Work Environment

Office Type: Retail store environment

Office Location(s): Encino, CA, United States

Geographic Context:

• Vibrant retail community with high customer footfall.
• Exposure to diverse customer demographics.
• Opportunities to implement innovative store strategies.

Work Schedule: Flexible schedule to include nights, weekends, and early mornings as required.

ASSUMPTION: The flexible schedule allows adaptation to peak shopping times and maximizes customer interaction.

💼 Interview & Application Insights

Typical Process:

• Submit application through Michaels' careers page or directly at the store.
• Initial phone screening to assess general fit.
• In-person or virtual interview with Store Manager and HR.

Key Assessment Areas:

• Customer service capability
• Leadership and team management skills
• Problem-solving approach in retail scenarios

Application Tips:

• Highlight retail and management experience in your resume.
• Prepare to discuss past experiences in enhancing customer satisfaction.
• Demonstrate flexibility and adaptability to varied work schedules.

ATS Keywords: Customer Service, Retail Management, Team Leadership, Inventory Management, Event Planning

ASSUMPTION: Emphasize leadership and customer service skills in applications to align with role requirements and ATS algorithms.

🛠️ Tools & Technologies

• POS systems for retail transactions
• Inventory management software
• Omnichannel retail platforms

ASSUMPTION: Familiarity with retail technology enhances efficiency and customer experience management.

👔 Cultural Fit Considerations

Company Values:

• Creativity and innovation
• Responsibility and respect
• Teamwork and collaboration

Work Style:

• Proactive customer engagement
• Collaborative team efforts
• Commitment to excellence and brand values

Self-Assessment Questions:

• Am I passionate about enhancing customer experiences?
• Can I effectively manage and lead a team in a dynamic environment?
• Am I adaptable to flexible and varied work schedules?

ASSUMPTION: Individuals who value creativity and teamwork will likely thrive in Michaels' collaborative and innovative work environment.

⚠️ Potential Challenges

• Managing diverse customer expectations
• Ensuring compliance with varied retail SOPs
• Balancing managerial duties with hands-on customer service
• Adapting to peak season demands and inventory management

ASSUMPTION: This role may require balancing multiple tasks, necessitating strong organizational and prioritization skills.

📈 Similar Roles Comparison

• Similar managerial roles at large retail chains
• Customer service management positions in smaller boutique settings
• Assistant Store Manager roles in other retail environments

ASSUMPTION: Comparable roles in the industry prioritize customer experience, leadership, and retail operations management.

📝 Sample Projects

• Facilitating a community art and craft workshop in-store.
• Implementing a store-wide customer loyalty program.
• Leading a seasonal inventory clearance sale event.

ASSUMPTION: Projects typically involve customer engagement initiatives and operational improvements to streamline store performance.

❓ Key Questions to Ask During Interview

• What strategies are currently in place to enhance the customer experience?
• How is success measured for this role?
• What training programs are available for skill development?
• How does this role support company goals and vision?
• What are the biggest challenges faced by the team currently?

ASSUMPTION: Asking targeted questions can reveal insights into company culture, expectations, and your potential role in fostering innovation and customer satisfaction.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Ensure your resume highlights relevant retail management and customer service experience.
• Prepare for interviews by familiarizing yourself with Michaels' core values and retail operations.
• Practice scenario-based questions related to customer service management.
• Follow up post-interview with a thank-you email reiterating your interest in the role.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.