Part-time Customer Experience Manager

📌 Core Information

🔹 Job Title: Part-time Customer Experience Manager

🔹 Company: Michaels Stores

🔹 Location: United States

🔹 Job Type: On-site

🔹 Category: 🎧 Customer Experience (CX)

🔹 Date Posted: Sat Mar 29 2025

🔹 Experience Level: 2-5 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Delivering a customer-centric shopping experience
• Leading and managing front-end operations
• Executing class and in-store events
• Ensuring compliance with company policies and standards

ASSUMPTION: This role is pivotal in enhancing customer engagement through effective management of store operations and events. The focus is on maintaining store standards and enhancing customer interaction.

📋 Key Responsibilities

✅ Manage front-end operations and deliver a customer-centric shopping experience

✅ Lead omnichannel processes and ensure execution of company policies

✅ Assist with cash reconciliation and bank deposits

✅ Plan and lead in-store events in accordance with company programs

✅ Train, observe, and coach the customer experience team

✅ Serve as Manager on Duty (MOD)

ASSUMPTION: Responsibilities cover a broad range of management duties focusing on operational standards and team development. This role requires initiative and strong leadership skills to manage diverse tasks effectively.

🎯 Required Qualifications

Education: Not Specified

Experience: Retail management experience is preferred

Required Skills:

• Customer Service
• Retail Management
• Team Leadership

Preferred Skills:

• Coaching
• Inventory Management

ASSUMPTION: While a specific educational background isn't mandated, previous experience in retail management is advantageous. Preference is given to candidates with skills in coaching and inventory management.

💰 Compensation & Benefits

Salary Range: Not specified

Benefits:

• Health insurance (medical, dental, and vision)
• Paid time off
• Generous employee discounts

Working Hours: 20 hours per week

ASSUMPTION: Although specific salary details are not provided, the part-time role offers standard retail industry benefits.

📌 Applicant Insights

🔍 Company Context

Industry: Retail; a leading creative destination in North America

Company Size: 10,001+ employees, suggesting strong corporate support and resources

Founded: 1973

Company Description:

• Largest creative destination in North America
• Owner of specialized brands like Artistree and MakerPlace
• Over 1,300 stores across the US and Canada

Company Specialties:

• Crafting and DIY
• Custom framing
• E-commerce

Company Website: http://www.michaels.com/

ASSUMPTION: Michaels operates successfully with a customer-first approach in the arts and crafts retail sector, fostering creativity among a diverse customer base.

📊 Role Analysis

Career Level: Mid-level with growth potential into senior retail management roles

Reporting Structure: Reports to the Store Manager

Work Arrangement: Predominantly in a busy retail environment

Growth Opportunities:

• Potential to advance to full-time management roles
• Opportunities to lead significant projects and events
• Exposure to broader retail operations and strategic planning

ASSUMPTION: This role provides a solid foundation for career progression within the retail industry, particularly at Michaels, where there is room for advancement to higher management positions.

🌍 Location & Work Environment

Office Type: Retail store environment

Office Location(s): Various locations across the United States, specific to Ann Arbor, MI

Geographic Context:

• Located within a supportive and engaging retail space
• Access to a customer base looking for creative and innovative solutions
• Potential for community engagement through store events

Work Schedule: Includes nights, weekends, and early mornings

ASSUMPTION: Working in a dynamic retail environment offers the chance to directly influence customer satisfaction through personalized service and engaging activities.

💼 Interview & Application Insights

Typical Process:

• Initial online application submission
• Screening call with HR or recruiter
• In-person or virtual interview with Store Manager

Key Assessment Areas:

• Leadership and team management skills
• Customer service expertise
• Problem-solving abilities

Application Tips:

• Highlight past retail management experiences
• Demonstrate customer service skills with concrete examples
• Showcase a balance of creative and strategic thinking

ATS Keywords: Customer Service, Retail Management, Team Leadership, Event Planning

ASSUMPTION: The application and interview process focuses heavily on finding candidates who can demonstrate strong leadership and customer service acumen, vital for the success of the store's operations.

🛠️ Tools & Technologies

• Register and POS systems
• Inventory management software
• Omnichannel retailing platforms

ASSUMPTION: Familiarity with retail-specific software could be beneficial, although training would likely be provided.

👔 Cultural Fit Considerations

Company Values:

• Commitment to creativity
• Inclusivity and respect for all team members
• Focus on customer satisfaction

Work Style:

• Collaborative and supportive
• Detail-oriented with a focus on quality
• Adaptable to dynamic retail environments

Self-Assessment Questions:

• How do you handle customer complaints?
• What leadership strategies do you utilize in team management?
• Can you provide an example of a successful retail event you managed?

ASSUMPTION: The role suits individuals who thrive in creative, customer-centered environments and are eager to make a positive impact through leadership and innovation.

⚠️ Potential Challenges

• Managing a diverse team in a fast-paced retail environment
• Meeting sales goals while maintaining high customer service standards
• Balancing multiple responsibilities across various store functions
• Adapting to changing retail trends and consumer needs

ASSUMPTION: Challenges could primarily revolve around maintaining excellence in customer service while effectively managing diverse operational aspects.

📈 Similar Roles Comparison

• Store Manager roles which may demand higher responsibility
• Customer Service Manager positions in other retail stores
• Omnichannel Specialist in retail chains focusing on cross-platform sales

ASSUMPTION: Similar positions would require comparable skills in leadership and operations management, with varying focus on specific retail operations.

📝 Sample Projects

• Developing a store-wide customer engagement strategy
• Leading a quarterly inventory reduction program
• Organizing a successful in-store event series around seasonal themes

ASSUMPTION: Projects typically focus on enhancing the customer experience and driving store performance through creative initiatives.

❓ Key Questions to Ask During Interview

• What are the key success metrics for this role?
• How is feedback provided to team members?
• Can you describe the training process for new hires?
• What opportunities exist for career development?
• How does the store manage customer feedback and complaints?

ASSUMPTION: These questions aim to uncover expectations for success and growth while understanding team dynamics and customer interaction strategies.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the Michaels career portal
• Prepare a resume highlighting relevant retail management experience
• Ensure you can demonstrate customer service and leadership skills
• Complete the employment assessment provided during the application
• Follow up with a thank you email post-interview to reiterate interest

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.