Part Time Customer Experience Manager

📌 Core Information

🔹 Job Title: Part Time Customer Experience Manager

🔹 Company: Michaels Stores

🔹 Location: United States

🔹 Job Type: On-site

🔹 Category: 🎧 Customer Experience (CX)

🔹 Date Posted: March 30, 2025

🔹 Experience Level: 2-5 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Delivering a customer-centric shopping experience
• Managing front-end operations and expectations
• Leading omnichannel retail processes
• Maintaining store recovery standards

ASSUMPTION: The role emphasizes strong leadership in retail environments with a focus on customer satisfaction and efficient operations based on the responsibilities listed.

📋 Key Responsibilities

✅ Lead the omnichannel processes to enhance customer experiences.

✅ Ensure adherence to Standard Operating Procedures (SOPs) and manage compliance with laws and company policies.

✅ Assist in cash reconciliation and conducting bank deposits.

✅ Train, observe, and coach team members to achieve KPIs and company standards.

✅ Oversee inventory and manage accompanying processes such as Return to Vendor (RTV) and Advance Shipping Notice (ASN).

✅ Serve as Manager on Duty (MOD) and interact with customers professionally.

✅ Lead planning and execution of in-store events in line with company programs.

ASSUMPTION: The responsibilities outline a managerial role with a strong focus on team leadership, operations oversight, and customer interaction protocols.

🎯 Required Qualifications

Education: Not specified

Experience: Retail management experience preferred

Required Skills:

• Customer Service
• Retail Management
• Team Leadership

Preferred Skills:

• Event Planning
• Coaching and Development

ASSUMPTION: The candidate should have a mix of soft skills related to customer service and technical skills in retail management to succeed in this role.

💰 Compensation & Benefits

Salary Range: Not specified

Benefits:

• Health insurance (medical, dental, vision)
• Paid time off
• Employee discounts

Working Hours: 20 hours per week

ASSUMPTION: The part-time role may offer a pro-rated compensation package compared to full-time roles, with flexibility in hours.

📌 Applicant Insights

🔍 Company Context

Industry: Retail, with a focus on creative supplies and custom framing

Company Size: Over 10,001 employees, indicating robust infrastructure and support

Founded: 1973

Company Description:

• Largest North American retailer for arts and crafts supplies
• Operates over 1,300 stores across U.S. and Canada
• Engages customers through innovative retail channels and product offerings

Company Specialties:

• Crafts and DIY projects
• Custom framing and art supplies
• Digital and in-store customer engagement

Company Website: http://www.michaels.com/

ASSUMPTION: Michaels' comprehensive product range and large retail presence suggest a stable work environment and potential for career growth.

📊 Role Analysis

Career Level: Mid-level management

Reporting Structure: Reports primarily to the Store Manager

Work Arrangement: On-site role in a retail environment

Growth Opportunities:

• Potential progress toward full-time managerial positions
• Increased responsibility in store operations
• Opportunities in cross-departmental leadership roles

ASSUMPTION: The role offers growth in retail management, possibly leading to larger responsibilities in store leadership.

🌍 Location & Work Environment

Office Type: Retail store environment

Office Location(s): Danville, VA

Geographic Context:

• Located in a major retail area with customer traffic
• Integration into the local community events
• A dynamic retail space driven by creativity and customer interaction

Work Schedule: Includes weekends and early mornings

ASSUMPTION: Expect a busy retail environment that values associate-customer interactions and creativity in storefront operations.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Initial phone screening
• In-person interviews

Key Assessment Areas:

• Customer service orientation
• Leadership potential in retail settings
• Adaptability to dynamic retail environments

Application Tips:

• Highlight experience in retail management and customer service
• Focus on results-driven leadership examples
• Emphasize ability to work flexible hours

ATS Keywords: Customer Experience, Retail Management, Leadership, Omnichannel, Inventory Management

ASSUMPTION: Knowledge of retail operations and customer dynamics will be critical for success in the application process.

🛠️ Tools & Technologies

• Point of Sale (POS) systems
• Inventory management software
• Event planning tools

ASSUMPTION: Familiarity with retail technologies and software will aid in managing store processes efficiently.

👔 Cultural Fit Considerations

Company Values:

• Commitment to customer satisfaction
• Focus on creativity and innovation
• Inclusivity and teamwork

Work Style:

• Collaborative and supportive team environment
• Proactive problem-solving attitude
• Flexible and adaptable to changing retail trends

Self-Assessment Questions:

• Do you have experience leading retail teams?
• How do you handle customer feedback?
• Are you comfortable working flexible shifts including weekends?

ASSUMPTION: Emphasizing teamwork, creativity, and adaptability will align well with Michaels’ culture.

⚠️ Potential Challenges

• Managing multiple team members with varying schedules
• Maintaining store standards during peak times
• Adapting to new retail technologies
• Balancing between administrative duties and customer interaction

ASSUMPTION: Being prepared for leadership challenges and customer-facing issues will be crucial in this fast-paced role.

📈 Similar Roles Comparison

• Similar skills required as Assistant Store Managers in other retail chains
• Focus on customer satisfaction aligns with Customer Service Manager roles
• Shared responsibility for store operations found in Store Supervisors positions

ASSUMPTION: Experience in varied retail leadership roles will add relevant skill sets for this position.

📝 Sample Projects

• Leading store improvements during seasonal changes
• Organizing promotional events that drive traffic and sales
• Implementing new customer service initiatives

ASSUMPTION: Projects will focus on improving customer service and operational efficiency to align with company goals.

❓ Key Questions to Ask During Interview

• What are the most important KPIs for this role?
• How does this role interact with other departments?
• What are the opportunities for advancement from this position?
• How does Michaels support creativity among team members?
• What challenges has the store faced in omnichannel processes?

ASSUMPTION: Asking questions about growth opportunities and company culture will demonstrate engagement and interest in Michaels’ vision and operations.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through Michaels' Careers page
• Prepare a resume that emphasizes relevant retail management and leadership experience
• Include specific examples of customer service excellence
• Be ready for a potential phone screen followed by an in-person interview
• Follow up with the hiring manager post-interview

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.