Part Time Customer Experience Manager (Keyholder)

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📌 Core Information

🔹 Job Title: Part Time Customer Experience Manager (Keyholder)

🔹 Company: Michaels Stores

🔹 Location: United States

🔹 Job Type: On-site

🔹 Category: 🎧 Customer Experience (CX)

🔹 Date Posted: Tue Apr 01 2025

🔹 Experience Level: 2-5 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Delivering a customer-centric shopping experience
• Managing and delivering effective front-end operations
• Leading omnichannel processes
• Assisting in adhering to Standard Operating Procedures (SOPs)

ASSUMPTION: This role is pivotal in streamlining operations at the front end of the store, directly influencing customer satisfaction and operational efficiency.

📋 Key Responsibilities

✅ Manage all front-end store operations ensuring compliance with policies and procedures

✅ Achieve Key Performance Indicators (KPIs) for your role and assist your team in achieving theirs

✅ Plan and lead execution of classes and in-store events in alignment with company programs

✅ Execute shrink and safety programs, as well as cash reconciliation and bank deposits

✅ Assist with inventory management, including Return to Vendor (RTV) and Advance Shipping Notice (ASN) processes

✅ Train, observe, and coach team members to optimize performance and support talent development

✅ Interact with customers positively, providing solutions and locating products

✅ Participate in truck unloading and stocking processes ensuring adherence to budget standards

ASSUMPTION: Responsibilities are designed to enhance both customer experience and team effectiveness in meeting store goals.

🎯 Required Qualifications

Education: Not specified

Experience: Retail management experience preferred

Required Skills:

• Customer Service
• Team Leadership
• Inventory Management
• Cash Reconciliation

Preferred Skills:

• Retail management experience
• Event planning

ASSUMPTION: While specific educational background is not required, relevant managerial experience in a retail setting greatly enhances a candidate's qualifications.

💰 Compensation & Benefits

Salary Range: Not specified; competitive industry standard expected

Benefits:

• Health insurance (medical, dental, vision)
• Paid time off
• Tuition assistance
• Generous employee discounts

Working Hours: 20 hours per week with night and weekend shifts

ASSUMPTION: The role offers comprehensive benefits typical of retail positions, supporting employee health and wellbeing.

📌 Applicant Insights

🔍 Company Context

Industry: Retail, focusing on creativity and crafts

Company Size: 10,001+ employees, offering a broad scope for career growth and resource access

Founded: 1973, with a long-standing history in retail crafts

Company Description:

• Operates over 1,300 stores in North America
• Focuses on fueling creativity through a wide array of products
• Owns Artistree and MakerPlace by Michaels

Company Specialties:

• Crafts, framing, floral
• Kids' crafts, DIY projects
• Yarn, beading, scrapbooking

Company Website: http://www.michaels.com/

ASSUMPTION: Michaels uses its specialty areas to dominate the creative retail space, appealing to a diverse customer base.

📊 Role Analysis

Career Level: Management-level position with leadership responsibilities over the front-end team

Reporting Structure: Reports directly to Store Manager

Work Arrangement: On-site with set shifts

Growth Opportunities:

• Potential to ascend to higher management roles
• Skill enhancement through special events and training programs
• Broaden expertise in omnichannel retail operations

ASSUMPTION: The role is structured to facilitate both short-term and long-term career development within the company structure.

🌍 Location & Work Environment

Office Type: Retail store setting

Office Location(s): Temple, TX

Geographic Context:

• Located in a shopping-friendly area conducive to retail success
• Part of a vibrant retail chain across North America
• In-store focus with customer-facing responsibilities

Work Schedule: Includes nights, weekends, and early morning shifts

ASSUMPTION: The work environment is dynamic and heavily focused on customer interaction, requiring adaptability to varying customer flows.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Initial phone screening
• In-person interview with Store Manager

Key Assessment Areas:

• Leadership capability
• Customer service skills
• Problem-solving abilities

Application Tips:

• Highlight previous retail or management experience
• Emphasize skills in customer service and leadership
• Prepare to discuss omnichannel retail strategies

ATS Keywords: Customer Experience, Retail Management, Team Leadership, Omnichannel, SOPs

ASSUMPTION: The application process is designed to identify candidates with both management acumen and customer interaction skills.

🛠️ Tools & Technologies

• Retail management software
• Inventory control systems
• Omnichannel retail platforms

ASSUMPTION: The role will require use of specialized software for inventory management and customer interaction to streamline operations.

👔 Cultural Fit Considerations

Company Values:

• Commitment to creativity
• Customer-first approach
• Inclusivity and diversity

Work Style:

• Collaborative teamwork environment
• Proactive problem-solving emphasis
• Adaptability to fast-paced retail setting

Self-Assessment Questions:

• Do I have a strong background in retail management?
• Can I lead a team to achieve high-level goals?
• Am I comfortable working in dynamic, customer-facing roles?

ASSUMPTION: Cultural fit is crucial for successful collaboration and performance in a vibrant retail environment.

⚠️ Potential Challenges

• High-pressure environment requiring quick problem solving
• Balancing multiple tasks and priorities
• Adapting to varying shifts and work hours
• Managing customer expectations effectively

ASSUMPTION: Challenges are inherent due to the dynamic nature of retail operations, requiring resilience and adaptability.

📈 Similar Roles Comparison

• Higher focus on customer experience than standard retail roles
• Increased emphasis on team leadership and training
• Direct involvement in both managerial duties and customer interactions

ASSUMPTION: Comparable roles may offer similar managerial duties but not necessarily the same level of customer engagement or creative product focus.

📝 Sample Projects

• Organizing a themed in-store event to boost customer engagement
• Implementing a new strategy for managing return logistics
• Leading an initiative to improve customer experience scores

ASSUMPTION: Projects are likely designed to align with the store's goals of improving customer satisfaction and operational efficiency.

❓ Key Questions to Ask During Interview

• How does this role support the company’s broader customer experience objectives?
• What are the key metrics for success in this position?
• Can you describe a typical day in this role?
• How does Michaels promote career development for its employees?
• What challenges should I expect in this role?

ASSUMPTION: Interview questions should focus on understanding the role’s impact on customer satisfaction and team management.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare a resume highlighting relevant experience in customer experience and management
• Be ready for a phone screening focusing on your retail and leadership experience
• Research Michaels Stores and their approach to customer-centric retailing
• Reflect on your own customer service experiences and how they align with Michaels’ values

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.

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