📌 Core Information
🔹 Job Title: Payer Growth Executive
🔹 Company: Spring Health
🔹 Location: Remote
🔹 Job Type: Full-time
🔹 Category: Healthcare
🔹 Date Posted: June 26, 2025
🔹 Experience Level: 5-10 years
🔹 Remote Status: Remote OK
🚀 Job Overview
Key aspects of this role include:
- Overseeing the Connect by Spring Health book of business and driving revenue growth
- Establishing strong relationships with health plan executives
- Ensuring operational excellence across the payer book of business
- Activating key initiatives to drive cross-functional accountability
- Representing the voice of payer customers to inform Spring Health's sales process and product roadmap
ASSUMPTION: This role requires a strategic mindset, excellent communication skills, and the ability to thrive in a fast-paced, high-pressure environment. Experience in account management, sales, or healthcare management is crucial for success in this position.
📋 Key Responsibilities
✅ Serve as the strategic relationship owner, product expert, and mental health advocate for a book of business made up of Spring Health's most complex payer customers
✅ Partner closely with the Head of Payer and Partner Success to evolve and execute on the current Payer Post Sale strategy
✅ Own variable revenue growth in a 0-1 business, maintaining primary responsibility for initiatives to drive specific revenue targets
✅ Drive operational excellence with cross-functional stakeholders to ensure Spring Health follows through on all contractual commitments across the payer book of business
✅ Serve as a point of escalation for payer service concerns, ensuring quick and satisfactory resolutions
ASSUMPTION: This role requires a high level of organization, attention to detail, and the ability to manage multiple priorities effectively. Strong communication and problem-solving skills are essential for success in this position.
🎯 Required Qualifications
Education: Bachelor’s degree or higher
Experience: 8+ years of experience in account management, sales, customer success, or healthcare management
Required Skills:
- Proven track record of exceeding targets in business development
- Entrepreneurial mindset and ability to make swift decisions
- Excellent communication and collaboration skills
- High integrity, organizational skills, and attention to detail
- Ability to thrive in a fast-paced, high-pressure environment
- Desire to question, probe, and/or challenge partners to ensure their ultimate needs are met
- Willing and able to travel as necessary (approx. 15-20%)
Preferred Skills:
- Experience driving strategic initiatives forward and comfort operating in ambiguity where there is no defined playbook for success
- Demonstrated ability to develop best-in-class relationships, effectively scaling new product offerings with health plans
- Proficient knowledge of complexities and challenges in US healthcare
- Experience driving and activating member communication strategies at scale
ASSUMPTION: This role requires a strong background in business development, sales, or account management, with a proven track record of exceeding targets. Experience in the healthcare industry is preferred but not required.
💰 Compensation & Benefits
Salary Range: $132,000 - $165,000 per year, plus an annual variable compensation target
Benefits:
- Health, Dental, Vision benefits starting on the first day
- Employer-sponsored 401(k) match of up to 2% for retirement planning
- Yearly allotment of no-cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
- Competitive paid time off policies, including vacation, sick leave, and company holidays
- Parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents after 6 months of tenure
- Access to Noom, a weight management program
- Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses
- Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
- Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
- Up to $1,000 professional development reimbursement per year
- $200 per year donation matching to support your favorite causes
Working Hours: Full-time, with the ability to work remotely
ASSUMPTION: The salary range provided is based on industry standards for similar roles and experience levels. The benefits package is competitive and designed to support the well-being of employees and their dependents.
📌 Applicant Insights
🔍 Company Context
Industry: Mental Health Care
Company Size: 1,001-5,000 employees
Founded: 2016
Company Description:
- Spring Health is a leading provider of mental health services, offering a comprehensive solution for employee mental wellbeing
- The company uses a proprietary assessment and machine-learning technology to match individuals to personalized care plans
- Spring Health offers a seamless, high-touch member experience and functions as a single front door to any type of care
Company Specialties:
- Healthcare
- Artificial Intelligence
- Mental Illness
- Treatment Selection
- Benefits
- Mental Health
- Therapy
- Psychology
- Psychiatry
- Telemedicine
- Health and Wellness
Company Website: springhealth.com
ASSUMPTION: Spring Health is a well-established company in the mental health care industry, with a strong focus on innovation and personalized care. The company's size and specialties make it an attractive employer for individuals looking to make a significant impact in the mental health care field.
📊 Role Analysis
Career Level: Mid-level to senior
Reporting Structure: Reports directly to the Head of Payer and Partner Success
Work Arrangement: Remote, with the ability to travel as necessary (approx. 15-20%)
Growth Opportunities:
- Potential to take on additional responsibilities and grow within the Payer Success team
- Opportunity to shape the future of Spring Health's payer strategy and drive significant revenue growth
- Potential to expand the role's scope and impact as the company continues to grow and evolve
ASSUMPTION: This role offers significant growth potential for the right candidate, with the opportunity to make a substantial impact on Spring Health's payer business and drive meaningful revenue growth.
🌍 Location & Work Environment
Office Type: Remote-first company with no physical office location
Office Location(s): N/A
Geographic Context:
- Spring Health is headquartered in New York City, NY, but employees can work remotely from anywhere in the United States
- The company's remote work environment allows for greater flexibility and work-life balance
Work Schedule: Full-time, with the ability to work remotely
ASSUMPTION: Spring Health's remote work environment offers employees the opportunity to work from anywhere in the United States, with the flexibility to balance work and personal responsibilities more effectively.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening with the hiring manager
- Behavioral and situational interviews with the hiring manager and other team members
- Final interview with the Head of Payer and Partner Success
- Background check and offer extension
Key Assessment Areas:
- Problem-solving skills and ability to think critically
- Communication and collaboration skills
- Strategic mindset and ability to drive revenue growth
- Adaptability and comfort operating in ambiguity
- Knowledge of the healthcare industry and payer landscape
Application Tips:
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role
- Be prepared to discuss your experience with business development, sales, or account management, as well as your understanding of the healthcare industry
- Demonstrate your passion for transforming mental health care in the United States
- Prepare for behavioral and situational interview questions that focus on your problem-solving skills, communication skills, and strategic mindset
- Research Spring Health and the mental health care industry to show your enthusiasm and understanding of the company's mission and values
ATS Keywords: Business Development, Sales, Account Management, Healthcare Management, Payer Strategy, Revenue Growth, Strategic Initiatives, Relationship Building, Customer Advocacy, Mental Health Care, Healthcare Industry, Payer Landscape
ASSUMPTION: The interview process for this role will focus on assessing the candidate's problem-solving skills, communication skills, strategic mindset, and adaptability. Demonstrating a strong understanding of the healthcare industry and payer landscape will be crucial for success in this position.
🛠️ Tools & Technologies
- CRM software (e.g., Salesforce, HubSpot)
- Project management tools (e.g., Asana, Trello)
- Communication and collaboration tools (e.g., Slack, Microsoft Teams)
- Data analysis and reporting tools (e.g., Excel, Google Analytics)
ASSUMPTION: This role requires proficiency in using various tools and technologies to manage customer relationships, drive revenue growth, and analyze data effectively.
👔 Cultural Fit Considerations
Company Values:
- Be seen. Be you. Be well.
- We support teams and families with personalized mental health care.
- Our offering functions as a single front door to any type of care.
Work Style:
- Collaborative and team-oriented
- Fast-paced and high-pressure
- Focused on driving revenue growth and exceeding targets
- Comfortable operating in ambiguity and evolving strategies
Self-Assessment Questions:
- Do you thrive in fast-paced, high-pressure environments?
- Are you comfortable operating in ambiguity and evolving strategies?
- Do you have a strong background in business development, sales, or account management?
- Are you passionate about transforming mental health care in the United States?
- Do you have excellent communication and collaboration skills?
ASSUMPTION: Spring Health values candidates who are comfortable operating in fast-paced, high-pressure environments and are passionate about transforming mental health care in the United States. Strong communication and collaboration skills are essential for success in this role.
⚠️ Potential Challenges
- Managing a book of business made up of Spring Health's most complex payer customers may require extensive travel and long hours
- Driving revenue growth in a 0-1 business may present unique challenges and require a high level of adaptability
- Operating in a fast-paced, high-pressure environment may lead to burnout if not managed effectively
- The remote work environment may present challenges in maintaining work-life balance
ASSUMPTION: This role may present unique challenges and require a high level of adaptability, strong time management skills, and a commitment to maintaining work-life balance.
📈 Similar Roles Comparison
- This role is unique in its focus on driving revenue growth and exceeding targets for Spring Health's payer book of business
- Unlike other roles in the healthcare industry, this position requires a strong background in business development, sales, or account management, as well as a deep understanding of the payer landscape
- Career path comparison: This role offers significant growth potential for the right candidate, with the opportunity to take on additional responsibilities and shape the future of Spring Health's payer strategy
ASSUMPTION: This role is unique in its focus on driving revenue growth and exceeding targets for Spring Health's payer book of business, requiring a strong background in business development, sales, or account management, as well as a deep understanding of the payer landscape.
📝 Sample Projects
- Developing and executing a strategic plan to drive revenue growth for a specific payer customer
- Managing a team of account managers to exceed revenue targets and ensure operational excellence across the payer book of business
- Negotiating and closing complex deals with payer customers to expand Spring Health's offerings and drive revenue growth
ASSUMPTION: This role may involve managing a team of account managers, negotiating and closing complex deals, and developing and executing strategic plans to drive revenue growth for Spring Health's payer book of business.
❓ Key Questions to Ask During Interview
- What are the key priorities for this role in the first 30, 60, and 90 days?
- How does this role fit into the overall Payer Success team and Spring Health's broader strategy?
- What are the biggest challenges facing the Payer Success team, and how can this role help address them?
- How does Spring Health support the professional development and growth of its employees?
- What is the company's approach to work-life balance, and how does it support employees in maintaining a healthy work-life balance?
ASSUMPTION: Asking thoughtful questions during the interview process will help you better understand the role, the team, and the company's culture and values.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role
- Prepare for behavioral and situational interview questions that focus on your problem-solving skills, communication skills, and strategic mindset
- Research Spring Health and the mental health care industry to show your enthusiasm and understanding of the company's mission and values
- Follow up with the hiring manager one week after submitting your application to express your interest in the role
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
