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Pharmacy Channel Manager (Key Account) Pharmacy Channel Manager (Key Account)

Nestle Operational Services Worldwide SA
Full-time
On-site
Ho Chi Minh City, Hα»“ ChΓ­ Minh, Vietnam
πŸ’Ό Account Management

πŸ“Œ Core Information

πŸ”Ή Job Title: Pharmacy Channel Manager (Key Account)

πŸ”Ή Company: Nestle Operational Services Worldwide SA

πŸ”Ή Location: Ho Chi Minh City, Vietnam

πŸ”Ή Job Type: On-site

πŸ”Ή Category: Sales & Business Development

πŸ”Ή Date Posted: May 19, 2025

πŸ”Ή Experience Level: 10+ years

πŸ”Ή Remote Status: On-site

πŸš€ Job Overview

Key aspects of this role include:

  • Leading the development and implementation of annual customer plans for Pharmacy Chains and Vitamin Health Science customers
  • Achieving profitable sales objectives through strategic planning and execution
  • Collaborating with internal stakeholders to ensure customer-related activities are aligned and executed on time
  • Conducting sales reviews and contributing to the MBP cycle
  • Liaising with NESA BGS, Customer Service teams, Marketing, and Regulatory Affairs teams for new product listings and NPD registration

ASSUMPTION: This role requires a high level of strategic thinking, strong interpersonal skills, and the ability to manage multiple stakeholders effectively.

πŸ“‹ Key Responsibilities

βœ… Define and execute strategies and plans (JBPs) for the Customer (s) in line with business requirements

βœ… Ensure achievement of agreed Customer(s) targets/KPIs

βœ… Liaise with internal stakeholders (Supply Chain, Commercial Development Team, Sales Field, Marketing) to make sure customer-related activities are aligned and executed on time

βœ… Dealing with trading terms/monthly activity to execute the plans in pharmacy key accounts for NHS core and VMHS business

βœ… Conduct monthly/quarterly sales review, analysis and contribute to the MBP cycle

βœ… Liaise with NESA BGS and Customer service teams to ensure VMHS orders are serviced within the standard lead time

βœ… Liaise with Marketing and Regulatory Affairs teams for new product listing with customers and NPD registration for VMHS distributors

βœ… Ensure adherence to all Company principles and policies

ASSUMPTION: This role involves a mix of strategic planning, tactical execution, and stakeholder management, requiring strong organizational skills and the ability to balance multiple priorities.

🎯 Required Qualifications

Education: Bachelor's degree in Business, Marketing, or a related field

Experience: More than 7 years in sales, with at least 3 years in key account management, preferably with pharmacy account experience

Required Skills:

  • Proven track record of delivering on KPIs, especially top and bottom line business results
  • Demonstrated success in several diverse sales roles, handling multiple categories
  • Strong understanding of all sales functions, including Trade Marketing, Customer, Field, and Supply Chain
  • Ability to motivate and develop people, work with cross-functional teams to drive results

Preferred Skills:

  • Fluency in Vietnamese and English
  • Experience with sales analytics tools

ASSUMPTION: Candidates with experience in the food and beverage industry or relevant FMCG experience may have an advantage in this role.

πŸ’° Compensation & Benefits

Salary Range: Industry standard for a senior sales role in Vietnam, with a range of VND 1,200,000,000 - VND 1,800,000,000 per annum, depending on experience and qualifications

Benefits:

  • Health insurance and retirement benefits
  • Performance-based bonuses
  • Opportunities for professional development and career growth

Working Hours: Full-time, with standard office hours and occasional overtime as needed

ASSUMPTION: The salary range provided is an estimate based on industry standards and may vary depending on the candidate's qualifications and experience.

πŸ“Œ Applicant Insights

πŸ” Company Context

Industry: Nestle is a multinational food and beverage company, operating in the competitive FMCG sector

Company Size: With over 273,000 employees worldwide, Nestle is a large corporation that offers numerous opportunities for career growth and development

Founded: Nestle was founded in 1866 and has a rich history and strong brand presence globally

Company Description:

  • Nestle is committed to enhancing quality of life through its wide range of nutritious and delicious products
  • The company operates with a spirit of excellence and a strong focus on sustainability
  • Nestle's culture is based on values rooted in respect, including respect for oneself, others, diversity, and the future

Company Specialties:

  • Coffee and beverages
  • Dairy
  • Confectionary
  • Culinary and frozen food
  • Ice Cream
  • Infant nutrition
  • Healthcare nutrition
  • Out of home F&B solutions
  • Petcare

Company Website: http://www.nestle.com

ASSUMPTION: Nestle's extensive product portfolio and global presence offer applicants a diverse range of career opportunities and exposure to different markets and cultures.

πŸ“Š Role Analysis

Career Level: This role is a senior-level position, reporting directly to the Head of Sales or a similar role

Reporting Structure: The Pharmacy Channel Manager may have team members or junior sales representatives reporting to them, depending on the organization's structure

Work Arrangement: This role is on-site, with the possibility of occasional remote work or hybrid arrangements, depending on the company's policies and the candidate's needs

Growth Opportunities:

  • Progression to a regional or global role within Nestle's sales organization
  • Transition to a different function, such as marketing or supply chain, with relevant experience and qualifications
  • Development of leadership and management skills through mentoring and coaching opportunities

ASSUMPTION: Successful candidates in this role will have the opportunity to grow both personally and professionally within Nestle's large and diverse organization.

🌍 Location & Work Environment

Office Type: Modern, professional office environment with a collaborative and inclusive culture

Office Location(s): Head Office, Ho Chi Minh City

Geographic Context:

  • Ho Chi Minh City is a vibrant, bustling city with a mix of traditional and modern influences
  • The city offers a wide range of dining, entertainment, and cultural experiences
  • Ho Chi Minh City has a tropical climate, with high temperatures and humidity throughout the year

Work Schedule: Standard office hours, with occasional overtime as needed to meet business objectives

ASSUMPTION: Applicants should be comfortable working in a dynamic, fast-paced environment and be able to adapt to changing priorities and deadlines.

πŸ’Ό Interview & Application Insights

Typical Process:

  • Online application and resume screening
  • Phone or video screening with the HR department
  • In-depth interviews with the hiring manager and relevant stakeholders
  • Final round interviews, potentially including a case study or presentation

Key Assessment Areas:

  • Sales and negotiation skills
  • Strategic thinking and planning
  • Stakeholder management and communication
  • Cultural fit and alignment with Nestle's values

Application Tips:

  • Tailor your resume and cover letter to highlight your relevant sales experience and achievements
  • Prepare examples of your strategic planning, stakeholder management, and problem-solving skills
  • Research Nestle's products, market position, and competition to demonstrate your industry knowledge

ATS Keywords: Sales, Key Account Management, Pharmacy Account Experience, Trade Marketing, Customer Management, Field Sales, Supply Chain Management, Cross-Functional Teamwork, Motivating People, Business Strategy, Sales Analysis, Customer Target Achievement, New Product Development, Regulatory Affairs, Customer Service, Monthly Activity Planning

ASSUMPTION: Applicants should be prepared to discuss their sales strategies, tactics, and results in detail, as well as their ability to work effectively with multiple stakeholders.

πŸ› οΈ Tools & Technologies

  • Salesforce
  • Microsoft Office Suite (Word, Excel, PowerPoint)
  • Sales analytics tools (e.g., Tableau, Power BI)
  • Project management tools (e.g., Asana, Trello)

ASSUMPTION: Proficiency in relevant sales and project management tools is essential for success in this role.

πŸ‘” Cultural Fit Considerations

Company Values:

  • Respect
  • Excellence
  • Integrity
  • Collaboration
  • Accountability

Work Style:

  • Results-driven and entrepreneurial
  • Collaborative and inclusive
  • Adaptable and resilient
  • Strategic and forward-thinking

Self-Assessment Questions:

  • How do you demonstrate respect for others in your daily work?
  • Can you provide an example of a time when you had to adapt to a significant change in your work environment?
  • How do you prioritize and manage multiple projects or priorities effectively?

ASSUMPTION: Applicants should be able to articulate their alignment with Nestle's values and demonstrate their fit with the company's work style.

⚠️ Potential Challenges

  • Managing multiple stakeholders with competing priorities
  • Adapting to a dynamic and fast-paced work environment
  • Balancing strategic planning and tactical execution
  • Working in a competitive and evolving market

ASSUMPTION: Successful candidates will be able to navigate these challenges effectively and contribute to Nestle's continued success.

πŸ“ˆ Similar Roles Comparison

  • Compared to other key account manager roles, this position has a stronger focus on strategic planning and execution, as well as working with a broader range of stakeholders
  • In the FMCG industry, this role is similar to those found in other multinational corporations, with a focus on driving sales growth and market share
  • Career progression in this role may involve moving into regional or global roles, or transitioning to a different function within Nestle's organization

ASSUMPTION: Applicants should research similar roles in the industry to better understand the competitive landscape and expectations for this position.

πŸ“ Sample Projects

  • Developing and implementing an annual customer plan for a key pharmacy account, resulting in a 15% increase in sales
  • Negotiating trading terms with a pharmacy chain to secure favorable terms and improve profitability
  • Conducting a sales review and analysis, identifying opportunities for improvement and presenting recommendations to the management team

ASSUMPTION: Applicants should be prepared to discuss their experience with similar projects and the results they achieved.

❓ Key Questions to Ask During Interview

  • Can you describe the company's strategy for growing its pharmacy channel business in Vietnam?
  • How does this role fit into the overall sales organization, and what are the key priorities for the first 90 days?
  • What are the most significant challenges facing the pharmacy channel in Vietnam, and how can this role address them?
  • How does Nestle support the professional development and career growth of its sales team members?
  • What are the key performance indicators (KPIs) for this role, and how will my performance be measured?

ASSUMPTION: Applicants should ask thoughtful and insightful questions to demonstrate their interest in the role and their understanding of the business.

πŸ“Œ Next Steps for Applicants

To apply for this position:

  • Submit your application through this link
  • Tailor your resume and cover letter to highlight your relevant sales experience and achievements
  • Prepare examples of your strategic planning, stakeholder management, and problem-solving skills
  • Research Nestle's products, market position, and competition to demonstrate your industry knowledge
  • Follow up with the HR department one week after submitting your application to confirm receipt and inquire about the next steps in the process

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.