📌 Core Information
🔹 Job Title: Principal Product Manager, Growth
🔹 Company: PagerDuty
🔹 Location: San Francisco, CA
🔹 Job Type: Full-time
🔹 Category: Software Development
🔹 Date Posted: May 15, 2025
🔹 Experience Level: 7+ years
🔹 Remote Status: On-site/Hybrid
🚀 Job Overview
Key aspects of this role include:
- Leading AI growth initiatives using Machine Learning and Large Language Models
- Collaborating with cross-functional teams to deliver exceptional customer experiences
- Driving product adoption and growth through user-centric approaches and data-driven insights
- Navigating fast-paced environments and managing multiple priorities
ASSUMPTION: This role requires a strong background in data-led growth products and a proven track record of driving product adoption and growth in a SaaS environment.
📋 Key Responsibilities
✅ Lead the vision, strategy, and execution for AI growth products and services
✅ Collaborate with data scientists, engineers, designers, and product managers to transform ambiguous projects into exceptional customer experiences
✅ Work closely with Marketing, Sales, and Customer Success teams to define and execute successful go-to-market strategies
✅ Guide products through Beta, Early Access, and General Access stages, making data-driven decisions to optimize impact
✅ Foster inclusive collaboration and exceptional stakeholder management skills to align diverse teams around a shared vision
ASSUMPTION: This role involves a high degree of ambiguity and requires strong problem-solving skills to translate complex concepts into clear strategies.
🎯 Required Qualifications
Education: Bachelor's degree in a relevant field (e.g., Computer Science, Business, or a related discipline)
Experience: 7+ years of product management experience, with at least 3 years focusing on data-led growth products at SaaS organizations
Required Skills:
- Proven experience building enterprise-grade products leveraging Machine Learning or Large Language Models
- Strong analytical and problem-solving skills, with a background in data product management
- Ability to synthesize qualitative customer feedback with data-led insights (A/B and multivariate testing) to ruthlessly prioritize based on impact
Preferred Skills:
- Proven ability to collaborate and contribute to a positive, inclusive work environment
- Strong planning skills with the ability to manage multiple priorities in fast-paced environments
- Exceptional written and verbal communication skills, with a talent for demystifying growth opportunities, data, and AI complexity to stakeholders across the organization
ASSUMPTION: Candidates with a strong background in data product management and a proven track record of driving growth in a SaaS environment are most likely to succeed in this role.
💰 Compensation & Benefits
Salary Range: $180,000 - $304,000 USD per year
Benefits:
- Competitive salary
- Comprehensive benefits package from day one
- Flexible work arrangements
- Company equity
- Employee Stock Purchase Program
- Retirement or pension plan
- Generous paid vacation time
- Paid holidays and sick leave
- Dutonian Wellness Days & HibernationDuty
- Paid parental leave
- Paid volunteer time off
- Company-wide hack weeks
- Mental wellness programs
Working Hours: 40 hours per week, with flexibility for hybrid work arrangement
ASSUMPTION: The salary range provided is based on industry standards for a Principal Product Manager role in the San Francisco Bay Area. The benefits listed are subject to change and may vary based on the employee's location and tenure.
📌 Applicant Insights
🔍 Company Context
Industry: Software Development
Company Size: 1,001-5,000 employees
Founded: 2009
Company Description:
- PagerDuty is a global leader in digital operations management, enabling customers to achieve operational efficiency at scale with the PagerDuty Operations Cloud.
- The company helps half of the Fortune 500 and nearly 70% of the Fortune 100 run their most critical applications and services.
- PagerDuty is committed to creating a diverse and inclusive environment and is an equal opportunity employer.
Company Specialties:
- Digital operations management
- AI growth initiatives
- Machine Learning and Large Language Models
- Customer experience
- Product adoption and growth
Company Website: https://www.pagerduty.com
ASSUMPTION: PagerDuty is a well-established company in the software development industry, with a strong focus on digital operations management and AI growth initiatives.
📊 Role Analysis
Career Level: Senior-level role with significant responsibility and influence
Reporting Structure: This role reports directly to the Senior Director of Product Management, Growth & Insights
Work Arrangement: Hybrid work arrangement, with a mix of on-site and remote work
Growth Opportunities:
- Potential to grow into a leadership role within the product management team
- Opportunities to work on cutting-edge AI technologies and drive innovation
- Chance to gain experience in a fast-paced, dynamic environment and collaborate with diverse teams
ASSUMPTION: This role offers significant growth opportunities for the right candidate, with the potential to take on more responsibility and advance their career within the product management team.
🌍 Location & Work Environment
Office Type: Hybrid work environment, with a mix of on-site and remote work
Office Location(s): 600 Townsend Street, Suite 200, San Francisco, CA 94103, US
Geographic Context:
- The San Francisco Bay Area is a major tech hub with a high concentration of software development companies
- The cost of living in the San Francisco Bay Area is high, with median home prices exceeding $1.5 million
- The region experiences a Mediterranean climate, with mild winters and warm, dry summers
Work Schedule: Standard full-time work schedule, with flexibility for hybrid work arrangement
ASSUMPTION: The hybrid work environment offers a balance between on-site collaboration and remote flexibility, allowing employees to optimize their work-life balance.
💼 Interview & Application Insights
Typical Process:
- Phone screen with a recruiter to assess cultural fit and basic qualifications
- Technical interview with a senior product manager to discuss AI growth initiatives and product management experience
- On-site or virtual interview with the hiring manager and other team members to assess leadership skills and cultural fit
- Final interview with the senior director of product management to discuss the role's strategic fit within the organization
Key Assessment Areas:
- Technical expertise in AI growth initiatives and data-led product management
- Strategic thinking and ability to align diverse teams around a shared vision
- Strong communication and stakeholder management skills
- Cultural fit and alignment with PagerDuty's values and mission
Application Tips:
- Highlight relevant experience in AI growth initiatives and data-led product management
- Tailor your resume to emphasize skills and accomplishments relevant to this role
- Prepare for behavioral interview questions that focus on problem-solving, leadership, and collaboration
- Research PagerDuty's products, customers, and competitors to demonstrate your understanding of the company's market position
ATS Keywords: AI growth initiatives, Machine Learning, Large Language Models, data-led product management, customer experience, product adoption, go-to-market strategies, stakeholder management, hybrid work arrangement
ASSUMPTION: The interview process for this role is likely to be comprehensive, with a focus on assessing technical expertise, strategic thinking, and cultural fit.
🛠️ Tools & Technologies
- Machine Learning and Large Language Models
- Data product management tools (e.g., data pipelines, ingestion, modeling, governance, and APIs)
- Product management software (e.g., Asana, JIRA, or similar tools)
- Collaboration and communication tools (e.g., Slack, Microsoft Teams, or similar tools)
ASSUMPTION: The specific tools and technologies required for this role may vary depending on the products and services being developed and the team's preferences.
👔 Cultural Fit Considerations
Company Values:
- Customer-centric: PagerDuty prioritizes the needs and feedback of its customers to drive product innovation and improvement
- Inclusive: PagerDuty fosters a diverse and inclusive work environment that values the unique perspectives and experiences of its employees
- Impact-driven: PagerDuty encourages employees to take ownership of their work and strive to make a meaningful impact on the company's success
Work Style:
- Fast-paced: PagerDuty operates in a dynamic and fast-paced environment, requiring employees to be adaptable and responsive to change
- Collaborative: PagerDuty values cross-functional collaboration and encourages employees to work together to achieve common goals
- Data-driven: PagerDuty relies on data and analytics to inform decision-making and drive product development
Self-Assessment Questions:
- Do you thrive in fast-paced, dynamic environments, and are you comfortable managing multiple priorities?
- Are you able to collaborate effectively with diverse teams, and do you value the unique perspectives and experiences of your colleagues?
- Do you have a strong analytical mindset, and are you comfortable synthesizing qualitative feedback with data-driven insights to make strategic decisions?
ASSUMPTION: PagerDuty values employees who are adaptable, collaborative, and data-driven, with a strong customer focus and a commitment to making a meaningful impact on the company's success.
⚠️ Potential Challenges
- The role may require working on multiple projects simultaneously, which can be challenging and demanding
- The fast-paced environment may require employees to adapt quickly to changes in priorities and scope
- The role may involve working with complex AI technologies, which can be challenging to understand and implement
- The cost of living in the San Francisco Bay Area is high, which may impact the overall compensation package
ASSUMPTION: The potential challenges associated with this role are outweighed by the opportunities for growth, impact, and collaboration within a dynamic and innovative organization.
📈 Similar Roles Comparison
- This role is unique in its focus on AI growth initiatives and leveraging Machine Learning and Large Language Models to drive product adoption and growth
- Similar roles in the industry may focus on specific product areas or customer segments, but this role offers a broad and strategic perspective on AI growth
- Career progression in this role may lead to leadership positions within the product management team or other areas of the organization, depending on the individual's skills and interests
ASSUMPTION: This role offers a unique opportunity to drive AI growth initiatives and make a significant impact on the company's success, with potential for career progression and growth within the organization.
📝 Sample Projects
- Developing a new AI-powered chatbot to engage customers and drive product adoption
- Leveraging Large Language Models to generate personalized product recommendations for customers
- Building a data pipeline to ingest and process customer feedback, enabling real-time insights and informed decision-making
ASSUMPTION: These sample projects illustrate the types of initiatives a Principal Product Manager, Growth might work on, leveraging AI technologies to drive product adoption and growth.
❓ Key Questions to Ask During Interview
- Can you describe the most challenging AI growth initiative you've worked on, and how you approached it?
- How do you prioritize and manage multiple projects simultaneously, and how do you ensure that you're making progress on the most impactful initiatives?
- Can you provide an example of a time when you had to collaborate with a diverse team to deliver a complex project, and how did you ensure that everyone's perspectives were considered and valued?
- How do you approach making data-driven decisions, and can you walk me through an example of a time when you used data to inform a strategic decision?
- How do you stay up-to-date with the latest AI technologies and trends, and how do you determine which innovations are relevant and valuable for our customers?
ASSUMPTION: Asking these questions will help you better understand the role's requirements, the team's dynamics, and the company's priorities, enabling you to make an informed decision about the opportunity.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume to highlight relevant experience in AI growth initiatives, data-led product management, and customer experience
- Prepare a cover letter that explains your interest in the role and how your skills and experience make you a strong fit for the position
- If you have relevant portfolio examples or case studies, be prepared to share them during the interview process
- Follow up with the recruiter one week after submitting your application to inquire about the status of your application
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
