Product, Brand and Service Training Team Internal Only

📌 Core Information

🔹 Job Title: Product, Brand and Service Training Team (Internal Only)

🔹 Company: Lush

🔹 Location: Remote UK&I

🔹 Job Type: Full Time

🔹 Category: Retail

🔹 Date Posted: 2025-07-07

🔹 Experience Level: 2-5 years

🔹 Remote Status: Remote Solely

🚀 Job Overview

Key aspects of this role include:

• Coordinating global product and brand training resources
• Collaborating with inventors and experts to determine key training messages
• Delivering engaging in-person and virtual training sessions
• Ensuring high-quality and consistent training standards
• Monitoring sales data and customer feedback to inform training needs

ASSUMPTION: This role requires strong organizational skills, excellent communication, and a deep understanding of Lush products and brand values.

📋 Key Responsibilities

✅ Coordinate the creation and sharing of engaging product and brand training resources globally

✅ Collaborate with inventors and category experts to determine key training messages and plans

✅ Deliver inspiring in-person and virtual training sessions for colleagues worldwide

✅ Ensure high-quality and consistent training standards

✅ Monitor sales data, trends, and customer feedback to inform training needs

✅ Roll out core training sessions globally and support local teams in delivery

✅ Share experience and skills to support the development of peers

ASSUMPTION: This role requires frequent travel and may involve irregular working hours to accommodate global time zones.

🎯 Required Qualifications

Education: Not specified (Assumed: High school diploma or equivalent)

Experience: 2-5 years of relevant experience in training, retail, or a related field

Required Skills:

• Genuine passion and exceptional knowledge of Lush
• Self-motivated and keen to learn
• Organised and proactive
• Independent worker
• Curious and able to find answers to questions
• Fantastic product knowledge of ingredients
• Excellent rapport and trust-building skills
• Great questioning and listening skills
• Flexible and able to multitask
• Exceptional standards of staff knowledge, customer care, and experience within Lush stores, Spas, and Hair Lab
• Experienced in managing a shop floor and leading a team
• Willing and able to travel

Preferred Skills:

• Fluency in additional languages
• Experience in global training or rollout projects

ASSUMPTION: While not explicitly stated, candidates should have a strong background in retail, customer service, or training, with a proven track record of driving sales and customer engagement through exceptional product knowledge.

💰 Compensation & Benefits

Salary Range: £30,000 - £37,000 / year (Assumed: Based on industry standards for similar roles and experience levels)

Benefits:

• 25 days holiday plus bank holidays
• 6 months of full pay for parental leave
• Enhanced paternity leave
• Bonus scheme
• Day off for weekday birthdays
• Holiday purchase scheme
• 50% discount on Lush products and spa treatments
• Cycle to work scheme
• Discounted rail and bus season tickets
• Employee assistance programme
• Financial childcare support on return to work
• Employee ownership scheme
• Support groups, film nights, yoga, meditation sessions, and more

Working Hours: Full-time, with flexible hours to accommodate global training sessions and events

ASSUMPTION: Salary range is estimated based on industry standards for similar roles and experience levels. Benefits are comprehensive and reflect Lush's commitment to employee well-being and work-life balance.

📌 Applicant Insights

🔍 Company Context

Industry: Retail, specifically cosmetics and personal care

Company Size: Small (51-200 employees), which may offer a more intimate work environment and opportunities for growth

Founded: 2001, with a rich history in pioneering cosmetics and ethical business practices

Company Description:

• Lush is a global cosmetics retailer known for its innovative, handmade, and ethically sourced products
• The company is committed to reducing its environmental impact and promoting animal welfare
• Lush offers a unique and engaging retail experience, with a focus on customer service and product knowledge

Company Specialties:

• Handmade cosmetics and personal care products
• Ethical sourcing and sustainability initiatives
• Innovative retail experiences and customer service

Company Website: https://www.lush.com/uk/en

ASSUMPTION: Lush's commitment to ethical business practices and unique retail experience may attract candidates who share similar values and are passionate about the brand.

📊 Role Analysis

Career Level: Mid-level, with opportunities for growth and development within the training team and broader organization

Reporting Structure: This role may report directly to the Retail Training Team or a similar department, with potential collaboration with global teams and stakeholders

Work Arrangement: Remote solely, with frequent travel required for global training sessions and events

Growth Opportunities:

• Progression within the training team, such as taking on a leadership role or specializing in a specific area
• Opportunities to work on cross-functional projects or initiatives within the broader organization
• Potential to move into a different department or role within Lush, given the company's diverse range of products and services

ASSUMPTION: This role offers opportunities for professional growth and development, both within the training team and the broader organization.

🌍 Location & Work Environment

Office Type: Remote, with occasional travel required for global training sessions and events

Office Location(s): Remote UK&I

Geographic Context:

• The United Kingdom has a diverse and vibrant job market, with a strong focus on retail and customer service
• The remote work arrangement offers flexibility and the opportunity to work from various locations within the UK
• The UK has a well-established public transportation system, making it easy to travel for in-person training sessions and events

Work Schedule: Full-time, with flexible hours to accommodate global training sessions and events

ASSUMPTION: The remote work arrangement and flexible hours may appeal to candidates seeking a better work-life balance or those who prefer to work from home.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening
• In-person or virtual interview with the hiring manager and/or team members
• Final interview or assessment, potentially including a training session or presentation

Key Assessment Areas:

• Product knowledge and passion for Lush
• Communication and presentation skills
• Organizational skills and ability to multitask
• Cultural fit and alignment with Lush's values

Application Tips:

• Highlight relevant experience in retail, training, or customer service
• Demonstrate a deep understanding of Lush products and brand values
• Tailor your resume and cover letter to emphasize skills and experiences relevant to this role
• Prepare examples of successful training initiatives or customer service experiences

ATS Keywords: Product training, brand training, global training, customer service, retail experience, Lush, cosmetics, personal care, ethical business practices

ASSUMPTION: Lush's application process may prioritize cultural fit and passion for the brand, as well as relevant experience and skills.

🛠️ Tools & Technologies

• Microsoft Office Suite (Word, Excel, PowerPoint)
• Video conferencing tools (e.g., Zoom, Google Meet)
• Learning Management Systems (e.g., SAP Litmos, TalentLMS)
• Project management tools (e.g., Asana, Trello)

ASSUMPTION: This role may require the use of various tools and technologies to facilitate global training sessions and resource creation.

👔 Cultural Fit Considerations

Company Values:

• Fresh, creative, and innovative
• Ethical and sustainable business practices
• Passionate about people and the planet
• Committed to reducing waste and promoting animal welfare

Work Style:

• Collaborative and team-oriented
• Flexible and adaptable to change
• Passionate about Lush products and brand values
• Committed to delivering exceptional customer service

Self-Assessment Questions:

• How do you embody Lush's commitment to ethical and sustainable business practices in your daily work?
• Can you provide an example of a time when you delivered exceptional customer service, and how did you ensure the customer's needs were met?
• How do you stay organized and manage multiple priorities, particularly when working remotely or across different time zones?

ASSUMPTION: Lush's company values and work style may appeal to candidates who share similar passions and are committed to delivering exceptional customer service.

⚠️ Potential Challenges

• Managing global training sessions and resources across different time zones and cultures
• Keeping up with the latest product information and trends in the cosmetics industry
• Balancing the demands of global training with personal and family commitments
• Adapting to the unique and sometimes unpredictable nature of retail environments

ASSUMPTION: These challenges may be mitigated by strong organizational skills, excellent communication, and a deep understanding of Lush products and brand values.

📈 Similar Roles Comparison

• This role is unique to Lush, given its focus on ethical and sustainable business practices and innovative retail experiences
• Similar roles in other organizations may prioritize sales targets or profit margins over ethical considerations
• Career progression in this role may involve moving into a leadership position within the training team or transitioning to a different department within Lush

ASSUMPTION: This role offers a unique opportunity to work for a company committed to ethical and sustainable business practices, with potential for growth and development within the training team and broader organization.

📝 Sample Projects

• Developing and delivering a global training program on Lush's latest product line
• Creating engaging and informative training resources on Lush's ethical sourcing and sustainability initiatives
• Collaborating with global teams to roll out a new customer service training program, tailored to local markets and cultures

ASSUMPTION: These sample projects reflect the global and collaborative nature of this role, as well as its focus on delivering exceptional customer service and promoting Lush's unique brand values.

❓ Key Questions to Ask During Interview

• How does this role support Lush's commitment to ethical and sustainable business practices?
• Can you describe a time when you had to adapt to a unique or unpredictable retail environment, and how did you handle it?
• How does Lush measure the success of its training programs, and what metrics are most important for this role?
• What opportunities are there for professional growth and development within the training team and broader organization?
• How does Lush support work-life balance for its employees, particularly those working remotely or in global roles?

ASSUMPTION: These questions are designed to gain insight into Lush's company culture, values, and commitment to employee well-being and growth.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your relevant experience and skills, with a focus on retail, training, or customer service
• Prepare examples of successful training initiatives or customer service experiences to discuss during the interview
• Research Lush's products, brand values, and ethical business practices to demonstrate your passion and commitment to the company
• Follow up with the hiring manager or recruitment team one week after submitting your application to inquire about the status of your application

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.