Quality Analyst, Prime Video Trust & Safety

📌 Core Information

🔹 Job Title: Quality Analyst, Prime Video Trust & Safety

🔹 Company: Amazon

🔹 Location: Austin, Texas, United States

🔹 Job Type: On-site

🔹 Category: Software Development

🔹 Date Posted: May 14, 2025

🔹 Experience Level: 2-5 years

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Assessing the output of content moderators and machine learning models to improve quality
• Implementing metrics and conducting data analysis to identify trends and insights
• Communicating effectively with diverse stakeholders, including program leadership, operations leads, technology teams, and business teams
• Adapting to changing circumstances, direction, and strategy
• Managing core business KPIs and driving continuous improvement

ASSUMPTION: This role requires a strong analytical mindset, excellent communication skills, and the ability to work effectively in a dynamic environment. The ideal candidate will have experience in quality assurance, data analysis, or a related field.

📋 Key Responsibilities

✅ Lead and facilitate team discussions, communicate business messages, and adapt to changing circumstances, direction, and strategy

✅ Contribute to gathering requirements and delivering complete data solutions to drive insights and flag risks to Quality, Program, and Operations

✅ Lead low to mid complex analytical deep dives to identify potential process gaps and implement metrics to analyze key inputs for risk detection and defect reduction

✅ Ensure the accuracy and integrity of audited data by performing regular quality checks, identifying and addressing inconsistencies, and maintaining a high standard of data cleanliness

✅ Keep up-to-date with the latest content policy trends, customer expectations, and language requirements to adapt audit strategies and guidelines accordingly

ASSUMPTION: The role involves a mix of analytical work, stakeholder communication, and process improvement. The ideal candidate will be comfortable working with data, communicating complex ideas, and driving change.

🎯 Required Qualifications

Education: Bachelor's degree in a related field (e.g., Computer Science, Statistics, Mathematics, or a similar field)

Experience: 2-5 years of experience in quality assurance, data analysis, or a related field

Required Skills:

• Proven experience in quality assessment and data analysis
• Strong communication and interpersonal skills
• Ability to adapt to changing circumstances and prioritize tasks
• Experience managing core business KPIs and driving continuous improvement
• Familiarity with operational principles of service delivery and data-driven decision making

Preferred Skills:

• Experience working with machine learning models and content moderation
• Fluency in multiple languages
• Experience in a fast-paced, dynamic environment

ASSUMPTION: While a Bachelor's degree is required, relevant experience and a strong portfolio may be considered in lieu of formal education. Fluency in multiple languages is a plus but not required.

💰 Compensation & Benefits

Salary Range: $80,000 - $120,000 per year (based on industry standards for a Quality Analyst role in Austin, TX)

Benefits:

• Medical, dental, and vision insurance
• 401(k) matching and other retirement benefits
• Paid time off and holidays
• Employee discounts and other perks

Working Hours: Full-time, typically Monday-Friday, 8:00 AM - 5:00 PM, with flexibility for occasional overtime as needed

ASSUMPTION: The salary range provided is an estimate based on industry standards for the Austin, TX area. Actual compensation may vary based on factors such as experience, skills, and market conditions.

📌 Applicant Insights

🔍 Company Context

Industry: Amazon operates in the e-commerce, retail, and technology sectors, with a focus on customer-centric innovation and operational excellence

Company Size: Amazon is a large, publicly-traded company with over 10,000 employees worldwide. This size offers opportunities for career growth and exposure to diverse projects, but may also result in a more structured and hierarchical work environment

Founded: Amazon was founded in 1994 by Jeff Bezos and is headquartered in Seattle, Washington

Company Description:

• Amazon is guided by four principles: customer obsession, passion for invention, commitment to operational excellence, and long-term thinking
• The company is driven by the excitement of building technologies, inventing products, and providing services that change lives
• Amazon is committed to being Earth's most customer-centric company and focuses on delighting customers through its actions, goals, projects, programs, and inventions

Company Specialties:

• E-commerce and online retail
• Cloud computing and infrastructure (Amazon Web Services)
• Artificial intelligence and machine learning (Alexa, Amazon Go, etc.)
• Content creation and distribution (Prime Video, Amazon Music, etc.)

Company Website: Amazon.com

ASSUMPTION: Amazon's large size and diverse offerings provide numerous opportunities for career growth and development. However, the company's fast-paced and dynamic environment may also present challenges in terms of work-life balance and job security.

📊 Role Analysis

Career Level: This role is an individual contributor (IC) position, focused on quality assessments and data insights to drive improvement for the program, operations, and quality teams

Reporting Structure: The Quality Analyst will report directly to the Quality Manager or a similar role within the Trust & Safety organization

Work Arrangement: This is an on-site role, with the expectation that the employee will work from Amazon's office in Austin, Texas

Growth Opportunities:

• As an individual contributor, the Quality Analyst may have the opportunity to take on more responsibility and advance to a leadership role over time
• Amazon's large and diverse organization offers numerous opportunities for lateral moves and career growth within the company
• The Quality Analyst may have the opportunity to work on high-impact projects and gain exposure to various aspects of the business

ASSUMPTION: While this role is an individual contributor position, there may be opportunities for growth and advancement within the organization. The specific growth opportunities available will depend on the employee's performance, the needs of the business, and the overall job market.

🌍 Location & Work Environment

Office Type: Amazon's Austin office is a modern, collaborative workspace with an open floor plan and numerous amenities

Office Location(s): 12900 Worldgate Dr, Herndon, VA 20170, US

Geographic Context:

• Austin is the capital of Texas and the 11th-most populous city in the United States
• The city is known for its vibrant music and arts scene, as well as its outdoor activities and natural beauty
• Austin has a humid subtropical climate, with mild winters and hot, humid summers

Work Schedule: The work schedule for this role is typically Monday-Friday, 8:00 AM - 5:00 PM, with flexibility for occasional overtime as needed

ASSUMPTION: The work environment at Amazon's Austin office is dynamic and collaborative, with a focus on innovation and customer-centricity. The specific work environment may vary depending on the team and the individual employee's preferences.

💼 Interview & Application Insights

Typical Process:

• Online application and resume screening
• Phone or video screen with a member of the HR team
• On-site or virtual interview with the hiring manager and/or team members
• Final decision and offer

Key Assessment Areas:

• Analytical skills and problem-solving abilities
• Communication and interpersonal skills
• Adaptability and flexibility in a dynamic environment
• Experience with quality assurance, data analysis, or a related field

Application Tips:

• Tailor your resume and cover letter to highlight your relevant experience and skills for this role
• Be prepared to discuss your experience with quality assurance, data analysis, and stakeholder communication
• Research Amazon's company culture and values to demonstrate your fit with the organization

ATS Keywords: Quality assurance, data analysis, stakeholder communication, process improvement, operational excellence, customer-centric, continuous improvement, machine learning, content moderation

ASSUMPTION: The application process for this role may vary depending on the specific needs of the hiring team and the overall job market. It is important to research the company and role thoroughly and tailor your application materials accordingly.

🛠️ Tools & Technologies

• Data analysis and visualization tools (e.g., Excel, Power BI, Tableau)
• Quality assurance tools (e.g., JIRA, TestRail, Zephyr)
• Project management tools (e.g., Asana, Trello, Microsoft Project)
• Collaboration and communication tools (e.g., Slack, Microsoft Teams, Google Workspace)

ASSUMPTION: The specific tools and technologies required for this role may vary depending on the team and the individual employee's responsibilities. The ideal candidate will be comfortable learning and adapting to new tools as needed.

👔 Cultural Fit Considerations

Company Values:

• Customer obsession
• Passion for invention
• Commitment to operational excellence
• Long-term thinking

Work Style:

• Dynamic and fast-paced
• Collaborative and team-oriented
• Data-driven and analytical
• Customer-centric and focused on continuous improvement

Self-Assessment Questions:

• How do you prioritize tasks and adapt to changing circumstances in a dynamic work environment?
• Can you provide an example of a time when you used data to drive continuous improvement in a quality assurance role?
• How do you communicate complex ideas and findings to non-technical stakeholders?

ASSUMPTION: Amazon's company culture is dynamic, innovative, and customer-centric. The ideal candidate will be comfortable working in a fast-paced, collaborative environment and be passionate about driving continuous improvement through data-driven decision making.

⚠️ Potential Challenges

• The role may require occasional overtime and may be subject to the demands of a dynamic and fast-paced work environment
• The role may involve working with sensitive content and may require a high level of discretion and professionalism
• The role may require the ability to work effectively with diverse stakeholders, including program leadership, operations leads, technology teams, and business teams
• The role may require the ability to adapt to changing circumstances, direction, and strategy

ASSUMPTION: While this role offers numerous opportunities for growth and development, it may also present challenges in terms of work-life balance and job security. The ideal candidate will be comfortable working in a dynamic and fast-paced environment and be able to adapt to changing circumstances.

📈 Similar Roles Comparison

• Quality Analyst roles in other organizations may have a greater or lesser emphasis on data analysis, stakeholder communication, or process improvement, depending on the specific needs of the business
• Quality Analyst roles in other industries may have different regulatory or compliance requirements, depending on the specific industry and its regulations
• Quality Analyst roles in other organizations may offer different career paths and growth opportunities, depending on the specific organization and its structure

ASSUMPTION: While this role shares many similarities with other Quality Analyst roles, it is important to consider the specific needs and requirements of the business, as well as the unique opportunities and challenges presented by the role.

📝 Sample Projects

• Conducting a comprehensive audit of a content moderation team's output to identify trends and insights that may be reducing the effectiveness of the models' outputs
• Developing a data-driven approach to risk detection and defect reduction, including the implementation of metrics and the analysis of key inputs
• Collaborating with the model development team to provide insights and observations regarding content moderation challenges and potential improvements for the ML model's performance

ASSUMPTION: The specific projects and responsibilities of this role may vary depending on the needs of the business and the individual employee's skills and experience. The ideal candidate will be comfortable taking on new challenges and driving continuous improvement through data-driven decision making.

❓ Key Questions to Ask During Interview

• Can you describe the team structure and reporting relationships for this role?
• How does this role fit into the overall organization and contribute to the company's mission and values?
• What are the key priorities and goals for this role in the first 30, 60, and 90 days?
• How does the company support the professional development and growth of its employees?
• What are the key challenges and opportunities facing the Trust & Safety organization, and how does this role contribute to addressing them?

ASSUMPTION: The interview process for this role is an opportunity to learn more about the company, the team, and the specific responsibilities of the role. It is important to come prepared with thoughtful questions and to engage in a meaningful conversation with the hiring team.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your relevant experience and skills for this role
• Prepare examples of your experience with quality assurance, data analysis, and stakeholder communication
• Research Amazon's company culture and values to demonstrate your fit with the organization
• Follow up with the hiring team one week after submitting your application to inquire about the status of your application

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.