Regional Client Success Manager

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📌 Core Information

🔹 Job Title: Regional Client Success Manager

🔹 Company: Holon Health

🔹 Location: Richmond, Virginia, United States

🔹 Job Type: On-site

🔹 Category: 🎧 Customer Experience (CX)

🔹 Date Posted: Wed Apr 02 2025

🔹 Experience Level: 2-5 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Building strategic partnerships with the criminal justice system.
• Driving client acquisition and maintaining relationships.
• Overseeing and leading the Client Acquisition team.
• Contributing to client acquisition efforts both on-site and virtually.

ASSUMPTION: The role demands significant interaction with criminal justice partners and requires a keen understanding of the SUD and healthcare landscape, given the company's mission.

📋 Key Responsibilities

✅ Develop and maintain relationships with stakeholders in the criminal justice system.

✅ Create and deliver training programs for criminal justice partners.

✅ Proactively address partners' needs and concerns to ensure satisfaction.

✅ Oversee Client Acquisition team and provide necessary guidance and support.

✅ Participate actively in client acquisition efforts.

✅ Develop and execute strategic plans for client acquisition regionally.

✅ Monitor KPIs to evaluate success.

✅ Promote inclusion by setting expectations for diversity and providing training and mentorship.

✅ Additional duties as assigned.

ASSUMPTION: The responsibilities focus heavily on client relationship management and training, suggesting a dual focus on strategic and operational roles.

🎯 Required Qualifications

Education: Bachelor's degree or equivalent experience.

Experience: Proven track record in sales and account management within healthcare or criminal justice sectors.

Required Skills:

• Client Acquisition
• Relationship Building
• Communication Skills

Preferred Skills:

• Experience in CRM software
• Cultural Competence

ASSUMPTION: The qualifications emphasize a combination of relational skill sets and domain-specific knowledge.

💰 Compensation & Benefits

Salary Range: Competitive base (DOE) plus incentives.

Benefits:

• Unlimited PTO
• Health, Dental, Vision Insurance
• 401k with company match

Working Hours: 40 hours per week, primarily during standard business hours.

ASSUMPTION: The benefits package is competitive and designed to attract high-caliber candidates seeking growth in a challenging environment.

📌 Applicant Insights

🔍 Company Context

Industry: Health care with a focus on bio-psych-social care.

Company Size: 28 employees, allowing for significant personal impact and growth.

Founded: 2023, signifying an innovative, start-up environment.

Company Description:

• Combines tech and personal care to bridge healthcare gaps.
• Digital therapies promote mental and social health.
• Works to reduce unnecessary healthcare utilization.

Company Specialties:

• Substance Use Disorder
• Care Management
• Mental Health

Company Website: https://holonhealth.com

ASSUMPTION: The company is pioneering in integrating technological solutions with healthcare services, reflecting modern approaches to healthcare delivery.

📊 Role Analysis

Career Level: Mid-to-senior level with leadership responsibilities.

Reporting Structure: Reports to senior management with oversight of client acquisition.

Work Arrangement: On-site in Richmond with regional travel.

Growth Opportunities:

• Leadership development through client acquisition oversight.
• Advancement potential as the company grows.
• Opportunities to impact strategic planning and execution.

ASSUMPTION: Position offers growth potential aligned with company expansion and personal development in strategic management.

🌍 Location & Work Environment

Office Type: Corporate office environment.

Office Location(s): Richmond, VA

Geographic Context:

• Located in a vibrant urban center.
• Proximity to healthcare and legal institutions.
• Access to a diverse talent pool in Richmond.

Work Schedule: Standard business hours with occasional flexibility for travel.

ASSUMPTION: The role's schedule is standard but may require adaptability to meet with clients and partners as needed.

💼 Interview & Application Insights

Typical Process:

• Initial application and resume submission.
• Phone screen with HR or hiring manager.
• In-person or virtual interview with team members.

Key Assessment Areas:

• Communication and relational skills
• Understanding of the criminal justice system
• Leadership capabilities

Application Tips:

• Highlight relevant experience in SUD or justice systems.
• Emphasize leadership and strategic planning skills.
• Include metrics or data in your application that demonstrates impact.

ATS Keywords: Client Acquisition, Relationship Building, SUD, Healthcare, Criminal Justice

ASSUMPTION: Expect a process that assesses both strategic insights and practical experience in related domains.

🛠️ Tools & Technologies

• CRMs for client relationship management
• Communication platforms for virtual collaborations
• Data analysis tools for KPI tracking

ASSUMPTION: Candidates should be proficient with CRM platforms and comfortable using technology to drive client interactions.

👔 Cultural Fit Considerations

Company Values:

• Commitment to diversity and inclusion
• Integrity and ethical engagement
• Innovation in healthcare delivery

Work Style:

• Collaborative and team-oriented
• Client-focused with proactive problem solving
• Adaptable to dynamic environments and needs

Self-Assessment Questions:

• How do you build and maintain relationships in complex systems?
• What strategies do you employ for successful client acquisition?
• How do you approach diversity and inclusion in your professional interactions?

ASSUMPTION: Culture fit requires a balance of professional expertise and interpersonal adaptability, aligning with the company's mission.

⚠️ Potential Challenges

• Navigating the complexities of the criminal justice system.
• Balancing strategic planning with hands-on client engagement.
• Managing a small team within a resource-constrained startup environment.
• Adapting to a rapidly growing company structure.

ASSUMPTION: An ability to manage multifaceted roles and remain flexible under evolving conditions is crucial for this position.

📈 Similar Roles Comparison

• More strategic focus compared to typical account management roles.
• Greater emphasis on training and development of external partners.
• Involves both client acquisition and team leadership tasks.

ASSUMPTION: The role merges strategic client management with a proactive engagement model unlike conventional positions.

📝 Sample Projects

• Developing and delivering workshops for criminal justice partners.
• Establishing a new client acquisition strategy tailored to the region's needs.
• Creating metrics-driven reports for regional client growth.

ASSUMPTION: Projects will largely focus on outreach and training initiatives and require data-driven decision-making.

❓ Key Questions to Ask During Interview

• How do you measure success in client relationships?
• What are the main challenges you anticipate in this role?
• How does the company support professional development and growth?
• What are the expectations around travel and in-person engagements?
• How are new ideas and strategies integrated into existing practices?

ASSUMPTION: Questions will provide insights into the organization's expectations, culture, and adaptability to new methods.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the Holon Health careers page.
• Prepare for a potential phone interview by reviewing your relevant experiences.
• Practice responses discussing your understanding of the criminal justice and healthcare systems.
• Align your resume and cover letter to the specific skill set and responsibilities described.
• Be ready to discuss your approach to client acquisition and strategic planning.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.

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