Retail Brand Ambassador - Housewares and Home Decor, Cross County - Full Time

📌 Core Information

🔹 Job Title: Retail Brand Ambassador - Housewares and Home Decor, Cross County - Full Time

🔹 Company: Macy's

🔹 Location: Yonkers, New York, United States

🔹 Job Type: On-site

🔹 Category: 🤳 Influencer Marketing, 🎨 Brand & Creative Marketing, 🧪 Conversion Rate Optimization (CRO)

🔹 Date Posted: Sat Mar 29 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: Not Specified

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Driving sales through exceptional customer interaction
• Building and maintaining a loyal clientele base
• Serving as an expert on housewares and home decor products
• Communicating customer preferences to leadership
• Executing merchandising strategies

ASSUMPTION: This role might require frequent coordination between various teams (sales, merchandising, vendor management) to align on strategies and priorities.

📋 Key Responsibilities

✅ Provide an exceptional customer experience with a focus on prioritizing customers' needs

✅ Greet customers, make product recommendations, and upsell

✅ Serve as a liaison between vendors, personal stylists, and the store leadership team

✅ Ensure the sales floor is neat, clean, and properly signed for sales and markdowns

✅ Create and implement best practices for driving sales

✅ Build brand-specific clientele to support local marketing

✅ Execute vendor and non-vendor events to increase sales

✅ Plan, organize, and lead vendor-sponsored events

✅ Be proficient in Macy’s point of sale systems for completing sales

✅ Foster an environment of respect and acceptance among colleagues and customers

ASSUMPTION: The responsibilities suggest this position strongly focuses on both customer engagement and increasing sales metrics, which may require creative strategies tailored to local market preferences.

🎯 Required Qualifications

Education: Not specified

Experience: A minimum of 1 year of previous selling or retail experience is required

Required Skills:

• Customer Service
• Sales
• Product Knowledge
• Communication
• Teamwork
• Time Management
• Creativity
• Relationship Building
• Event Planning
• Problem Solving
• Attention to Detail
• Technical Proficiency
• Flexibility
• Positive Attitude
• Self-Starter

Preferred Skills:

• Experience in influencer marketing
• Previous experience with conversion rate optimization (CRO)

ASSUMPTION: Candidates with additional skills or experience in digital marketing or social media integration could have an edge in influencing product sales and customer experience.

💰 Compensation & Benefits

Salary Range: Not specified, but competitive pay mentioned

Benefits:

• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off and eight paid holidays
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program offering mental health counseling and legal/financial advice

Working Hours: 40 hours per week; flexible including days, evenings, weekends, and holidays

ASSUMPTION: The compensation package seems robust, possibly indicating Macy's intention to attract top retail talent.

📌 Applicant Insights

🔍 Company Context

Industry: Retail - a dynamic, customer-focused industry where trends and consumer preferences rapidly evolve.

Company Size: Over 10,001 employees, offering a glimpse into a corporate environment with substantial resources and support systems.

Founded: 1858, reflecting a rich history steeped in tradition and innovation.

Company Description:

• Macy's is a leading retailer with approximately 640 locations and a significant e-commerce presence.
• The brand is known for creating memorable customer experiences through iconic events like Macy’s 4th of July Fireworks and Thanksgiving Day Parade.
• Macy's supports local and national charities by giving nearly $50 million annually and contributing 146,000 volunteer hours.

Company Specialties:

• Fashion Retail
• Exclusive Brands
• Community Engagement

Company Website: http://www.macysjobs.com

ASSUMPTION: The company’s large size and historic roots may offer stability and numerous opportunities for career growth and development.

📊 Role Analysis

Career Level: Entry to mid-level, suitable for those looking to expand their sales and marketing skills.

Reporting Structure: Likely reports to store management and may have interactions with regional marketing teams.

Work Arrangement: Primarily on-site, fostering face-to-face interactions with clients and colleagues.

Growth Opportunities:

• Potential for advancement into roles with broader marketing or management responsibilities.
• Opportunities to develop expertise in brand management and customer relationship management.
• Access to continuous learning and leadership development programs.

ASSUMPTION: This role might serve as a stepping stone within the retail marketing field, leveraging customer interaction and sales strategy skills.

🌍 Location & Work Environment

Office Type: In-store retail environment

Office Location(s): Cross County Shopping Center, Yonkers, NY

Geographic Context:

• Yonkers is part of the New York metropolitan area, offering a rich mix of urban and cultural experiences.
• Cross County features a variety of shops, providing a bustling retail environment.
• Accessible location with potential for high customer foot traffic from both locals and tourists.

Work Schedule: Flexible with regular, dependable attendance, including holidays and weekends.

ASSUMPTION: The high foot traffic area can enhance sales opportunities but may require adept time management skills to balance customer interactions and operational tasks.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Initial phone screening
• On-site interview with HR and store leadership
• Final interview focusing on product and role-specific tasks

Key Assessment Areas:

• Sales acumen
• Interpersonal skills
• Adaptability and problem-solving abilities

Application Tips:

• Emphasize your sales experience and customer service accomplishments.
• Prepare to discuss examples of brand advocacy or promotional event successes.
• Highlight your ability to work independently and within a team.

ATS Keywords: Retail, Customer Service, Sales, Product Knowledge, Brand Ambassador, Marketing, Event Planning

ASSUMPTION: The interviewing process seems comprehensive, potentially pointing to the high value placed on finding candidates with the right cultural and experiential fit.

🛠️ Tools & Technologies

• Macy's point of sale systems
• Mobile sales devices for in-store transactions
• Possible use of radio frequency equipment

ASSUMPTION: Proficiency with retail technology and quick adaptability to new tools will be advantageous in this role.

👔 Cultural Fit Considerations

Company Values:

• Diversity and inclusiveness
• Commitment to customer satisfaction
• Innovation and progress within the retail industry

Work Style:

• Customer-focused and sales-driven environment
• Team-oriented with frequent collaboration between various departments
• Dynamic and adaptable to seasonal changes and promotions

Self-Assessment Questions:

• How do you handle customer objections, and can you share an example?
• How do you prioritize your tasks in a busy retail environment?
• What strategies do you use to remain updated on current trends and products?

ASSUMPTION: Potential candidates should have a passion for retail and a proactive approach to understand customer needs and enhance the shopping experience.

⚠️ Potential Challenges

• Managing high customer volume, especially during peak shopping periods like holidays
• Balancing multiple priorities in a fast-paced environment
• Staying updated with frequent product changes and promotions
• Navigating complex customer feedback and preferences

ASSUMPTION: Challenges relate predominantly to operational demands and maintaining exemplary customer service standards amid fluctuating sales cycles.

📈 Similar Roles Comparison

• More customer interaction compared to back-office retail roles
• Focus on direct sales unlike headquarter-based brand management positions
• Local marketing influence contrasted with broader corporate strategy roles

ASSUMPTION: Candidates may evaluate this role against similar positions within department stores or mass retail settings to align with their career aspirations.

📝 Sample Projects

• Organizing an in-store home decor showcase event
• Developing a holiday promotion for housewares with a vendor
• Leading a customer feedback session to improve product offerings

ASSUMPTION: The role is likely to involve concept-driven initiatives aimed at engaging customers and elevating brand presence within the store.

❓ Key Questions to Ask During Interview

• What specific sales strategies have been most effective in increasing brand product visibility?
• How does Macy's support ongoing employee learning and development in retail sales?
• Can you describe a typical day for someone in this role?
• What is the expected collaboration between brand ambassadors and other in-store roles?
• How is success measured for this position?

ASSUMPTION: Asking insightful questions can help candidates ascertain Macy’s expectations and cultural alignment with their professional goals.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Ensure your resume includes relevant retail and customer service experience
• Prepare a cover letter that highlights your enthusiasm for brand representation
• Practice common retail sales scenarios for potential interviews
• Stay updated on Macy's latest news and promotions to demonstrate interest

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.