Retail Cosmetics Brand Expert - Origins, Boston - Downtown - Full Time

📌 Core Information

🔹 Job Title: Retail Cosmetics Brand Expert

🔹 Company: Macy's

🔹 Location: Boston, Massachusetts, United States

🔹 Job Type: Full Time

🔹 Category: Retail

🔹 Date Posted: June 12, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Driving sales and service in Macy’s Beauty department
• Inspiring teamwork to elevate the customer experience
• Recruiting, training, coaching, and developing associates
• Establishing strong rapport with customers and fostering brand loyalty
• Analyzing business performance and creating strategies to exceed sales goals

ASSUMPTION: This role requires a strong passion for the beauty industry, excellent communication skills, and the ability to thrive in a fast-paced environment. Previous retail or beauty industry experience is preferred but not required.

📋 Key Responsibilities

✅ Inspire teamwork to reach sales goals and elevate the customer experience

✅ Recruit, train, coach, motivate, and develop associates on policies, procedures, product knowledge, and team/individual productivity goals

✅ Establish a strong rapport and foster customer loyalty by demonstrating expertise in our products and services, while simultaneously promoting brand loyalty through engaging customers in our rewards program

✅ Understand how to drive sales through brand training, events, and strategies

✅ Use our clientele program to build relationships with customers, meet sales goals, and share promotions and product launches

✅ Communicate with vendors and store leadership to execute company and store-based events to achieve sales goals

✅ Analyze business performance and create strategies to exceed daily, weekly, monthly, seasonal, and annual goals

✅ Lead product demonstrations and peer-to-peer training

✅ Merchandise new receipts, process damages, testers, and select merchandise to return to vendors

✅ Adhere to hygiene standards and asset protection control and compliance procedures

✅ Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.

ASSUMPTION: This role involves a high degree of customer interaction, so exceptional customer service skills are essential. Additionally, the ability to work well under pressure and manage multiple tasks simultaneously is crucial for success in this position.

🎯 Required Qualifications

Education: High school diploma or equivalent (GED)

Experience: 1 to 2 years of relevant work experience

Required Skills:

• Leadership: Demonstrated ability to lead a team effectively, providing guidance, support, and coaching to drive performance and engagement.
• Subject Matter Expertise: Proficiency in vendor line and beauty trends serving as a knowledgeable resource in this area.
• Analytical Skills: Capability to utilize metrics and analyze detailed reporting to develop action plans for achieving sales goals.
• Communication: Strong communication skills, both written and verbal, to facilitate open and continuous communication within the team and across functional lines.
• Interpersonal Skills: Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments.
• Creativity and Strategic Thinking: Ability to think creatively, strategically, and technically to address business challenges and opportunities.
• Detail Orientation: Careful attention to detail in handling daily tasks, examining reports, and making sure business goals are met
• Collaboration: Partnership with the Prestige and total Beauty team to drive line sales and deliver the customer experience

Preferred Skills:

• Previous retail or beauty industry experience
• Fluency in multiple languages

ASSUMPTION: While a degree is not required for this role, candidates with relevant education or certifications in cosmetology, esthetics, or a related field may have an advantage. Additionally, experience with point-of-sale systems and customer relationship management software is desirable but not required.

💰 Compensation & Benefits

Salary Range: $35,000 - $45,000 per year (Based on industry standards for a Retail Cosmetics Brand Expert with 1-2 years of experience in the Boston area)

Benefits:

• Health Coverage
• Wellness Coverage
• 401(k) Match
• Paid Time Off
• Paid Holidays
• Merchandise Discounts
• Performance-Based Incentives
• Annual Merit Review
• Employee Assistance Program

Working Hours: Full-time position with a flexible schedule, including days, evenings, weekends, and holidays. Regular, dependable attendance and punctuality are required.

ASSUMPTION: The salary range provided is an estimate based on industry standards and may vary depending on the candidate's experience, skills, and the company's internal equity. The benefits listed are subject to change and may be subject to eligibility requirements.

📌 Applicant Insights

🔍 Company Context

Industry: Macy's operates in the retail industry, specifically in the department store sector. The company is known for its wide range of merchandise, including clothing, accessories, shoes, jewelry, cosmetics, and home goods.

Company Size: Macy's is a large company with over 10,000 employees. This size allows for ample opportunities for career growth and development.

Founded: Macy's was founded in 1858 and has since grown to become one of the largest and most iconic retail brands in the United States.

Company Description:

• Macy's is America’s store for life, delivering quality fashion at affordable prices to customers at approximately 640 locations in 43 states, the District of Columbia, Puerto Rico, and Guam, as well as to customers in more than 100 international destinations through leading e-commerce site macys.com.
• The company inspires fashion exploration and discovery through the most desired family of exclusive brands for her, for him, for the home, and via its dynamic mobile and social platforms.
• Macy's offers unique opportunities to be part of some of the most memorable moments in people’s lives, such as the Macy's 4th of July Fireworks and Macy's Thanksgiving Day Parade.

Company Specialties:

• Retail
• Fashion
• E-commerce
• Customer Experience

Company Website: Macy's Careers

ASSUMPTION: Macy's is a well-established company with a strong brand presence and a history of innovation in the retail industry. Working for Macy's offers the opportunity to be part of a dynamic and growing organization with a focus on customer experience and fashion trends.

📊 Role Analysis

Career Level: This role is typically considered an entry-level or junior position within the retail industry. However, there is potential for growth and advancement within the company.

Reporting Structure: The Retail Cosmetics Brand Expert reports directly to the Beauty Department Manager or a similar role within the store's leadership team.

Work Arrangement: This is an on-site position with a flexible schedule, including days, evenings, weekends, and holidays. The work arrangement may vary depending on the specific needs of the store and the candidate's availability.

Growth Opportunities:

• With experience and strong performance, there may be opportunities for advancement within the Beauty Department or other areas of the store.
• Macy's offers various training and development programs to help employees grow their careers within the company.
• Strong performers may have the opportunity to transfer to other stores or take on additional responsibilities within their current role.

ASSUMPTION: While this role is entry-level, there are opportunities for growth and development within the company. Candidates should be proactive in seeking out these opportunities and demonstrating their commitment to their career growth.

🌍 Location & Work Environment

Office Type: This role is based in a retail store environment, with a focus on customer interaction and sales.

Office Location(s): Boston, Massachusetts, United States

Geographic Context:

• Boston is a major city on the East Coast of the United States, known for its rich history, cultural attractions, and vibrant neighborhoods.
• The store is located in the heart of downtown Boston, providing easy access to public transportation and nearby attractions.
• The city offers a diverse range of housing options, from urban apartments to suburban homes, with varying commute times depending on the location.

Work Schedule: Full-time position with a flexible schedule, including days, evenings, weekends, and holidays. The work schedule may vary depending on the specific needs of the store and the candidate's availability.

ASSUMPTION: Working in a retail environment can be fast-paced and demanding, but it also offers the opportunity to interact with a diverse range of customers and develop strong customer service skills. Additionally, the downtown Boston location provides easy access to the city's many cultural attractions and amenities.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening to assess qualifications and fit for the role
• In-person or virtual interview with the store manager or department head
• Background check and reference check (if applicable)
• Job offer and onboarding

Key Assessment Areas:

• Customer service skills and experience
• Sales experience and ability to meet or exceed sales targets
• Product knowledge and passion for the beauty industry
• Leadership and teamwork skills
• Adaptability and ability to work well under pressure

Application Tips:

• Highlight any relevant retail or beauty industry experience on your resume
• Tailor your cover letter to emphasize your passion for the beauty industry and your commitment to customer service
• Prepare for behavioral interview questions that focus on your customer service and sales skills
• Research Macy's and the specific store location to demonstrate your familiarity with the company and the role

ATS Keywords: Retail, Cosmetics, Brand Expert, Sales, Customer Service, Beauty Industry, Leadership, Teamwork, Adaptability

ASSUMPTION: The application process for this role is subject to change and may vary depending on the specific needs of the store and the candidate's qualifications. Candidates should be proactive in following up on their application status and demonstrating their interest in the role.

🛠️ Tools & Technologies

• Point-of-Sale (POS) systems
• Customer Relationship Management (CRM) software
• Inventory management software
• Email and calendar management tools
• Data analysis and reporting tools

ASSUMPTION: Familiarity with retail-specific software and tools is desirable but not required for this role. Candidates should be willing to learn and adapt to new technologies as needed.

👔 Cultural Fit Considerations

Company Values:

• Customer First: Macy's is committed to delivering exceptional customer experiences and building lasting relationships with customers.
• Inclusive: Macy's values diversity, equity, and inclusion, and strives to create an inclusive work environment where all employees feel valued and respected.
• Integrity: Macy's is committed to conducting business with the highest ethical standards and integrity.

Work Style:

• Fast-paced and dynamic retail environment
• Collaborative and team-oriented work culture
• Focus on customer service and sales
• Opportunities for growth and development

Self-Assessment Questions:

• Do you have a passion for the beauty industry and a commitment to providing exceptional customer service?
• Are you comfortable working in a fast-paced, dynamic retail environment?
• Do you have strong leadership and teamwork skills, and the ability to work well under pressure?

ASSUMPTION: Candidates should assess their fit with Macy's company values and work style before applying for this role. A strong cultural fit is essential for success in this position.

⚠️ Potential Challenges

• Working in a retail environment can be physically demanding, with long hours on your feet and lifting heavy merchandise.
• The role may require working evenings, weekends, and holidays, which can impact work-life balance.
• The retail industry can be competitive, and meeting sales targets may be challenging at times.
• The downtown Boston location may have higher cost of living expenses compared to other areas of the city or surrounding suburbs.

ASSUMPTION: Candidates should carefully consider the potential challenges of this role and assess their ability to thrive in a fast-paced, demanding retail environment.

📈 Similar Roles Comparison

• Compared to other retail roles, the Retail Cosmetics Brand Expert position offers the opportunity to specialize in a specific product category (cosmetics) and develop expertise in that area.
• This role may have more responsibility and autonomy than entry-level retail positions, but it also comes with higher expectations for sales performance and customer service.
• Career paths for this role may include advancement within the Beauty Department or other areas of the store, as well as opportunities to transfer to other locations or take on additional responsibilities.

ASSUMPTION: Candidates should research similar roles within the retail industry to gain a better understanding of the unique aspects of the Retail Cosmetics Brand Expert position and assess their fit for the role.

📝 Sample Projects

• Developing and implementing a new product demonstration strategy to drive sales and customer engagement
• Analyzing sales data to identify trends and opportunities for improvement in the Beauty Department
• Collaborating with vendors to plan and execute in-store events and promotions to drive brand awareness and sales

ASSUMPTION: These sample projects are intended to illustrate the types of responsibilities and initiatives that a Retail Cosmetics Brand Expert may be involved in. Candidates should be prepared to discuss their relevant experience and skills in relation to these projects during the interview process.

❓ Key Questions to Ask During Interview

• What are the key priorities for this role in the first 30, 60, and 90 days?
• How does this role fit into the overall structure of the Beauty Department and the store?
• What opportunities are there for growth and development within the Beauty Department and the company as a whole?
• How does the company support work-life balance for employees in this role?
• What are the key challenges facing the Beauty Department and the store, and how can this role help address them?

ASSUMPTION: Asking thoughtful and insightful questions during the interview process demonstrates your interest in the role and your commitment to understanding the company's needs and priorities.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the Macy's Careers website
• Tailor your resume to highlight your relevant experience and skills, with a focus on customer service, sales, and leadership
• Write a cover letter that emphasizes your passion for the beauty industry and your commitment to customer service
• Prepare for your interview by researching Macy's and the specific store location, and practicing common interview questions and responses
• Follow up with the hiring manager or HR representative within one week of your interview to express your interest in the role and inquire about next steps in the application process

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.