Retail Customer Experience Associate, Bridgewater Commons - Full Time

📌 Core Information

🔹 Job Title: Retail Customer Experience Associate, Bridgewater Commons - Full Time

🔹 Company: Macy's Jobs

🔹 Location: Bridgewater, New Jersey, United States

🔹 Job Type: On-site

🔹 Category: 🎧 Customer Experience (CX)

🔹 Date Posted: Tue Apr 01 2025

🔹 Experience Level: Not specified

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Prioritizing customer experience through real-time selling and service.
• Cross-category selling across multiple platforms to achieve sales goals.
• Enhancing the shopping experience with personalized service.
• Exemplifying the 'Own Your Style' service model with a proactive attitude.

ASSUMPTION: This position appears to be customer-centric and sales-driven with a focus on in-person shopping experiences. It's assumed that a significant part of the role involves live interaction with customers based on the on-site job type.

📋 Key Responsibilities

✅ Provide exceptional customer service by selling merchandise both in-store and virtually.

✅ Assist and influence customer purchases through product recommendations.

✅ Engage customers and grow client relationships using outreach tools and social media.

✅ Collaborate with store team to solve problems and enhance customer experience.

✅ Use point of sale and client acquisition systems effectively.

✅ Partner to organize and promote virtual and in-store events.

✅ Maintain selling floor and fitting room presentation standards.

✅ Conduct store opening and closing procedures.

✅ Foster acceptance and respect within diverse work and community environments.

ASSUMPTION: Responsibilities suggest a proactive role in sales and customer engagement, along with collaboration in team-driven objectives within the store environment.

🎯 Required Qualifications

Education: Not specified

Experience:

• At least 2 years of selling or customer experience preferred.

Required Skills:

• Strong product knowledge for effective recommendations.
• Excellent communication skills across various channels.
• Ability to achieve sales goals and handle sales events.

Preferred Skills:

• Technological proficiency with POS systems.
• Ability to adapt to changing priorities in a retail environment.

ASSUMPTION: While some experience is preferred, a fundamental understanding of retail operations and customer interaction is seen as critical for success.

💰 Compensation & Benefits

Salary Range: Not specified, but typically competitive with industry standards for customer experience roles.

Benefits:

• Comprehensive health and wellness coverage.
• 401(k) with company match.
• Paid time off and holidays.
• Merchandise discounts and performance incentives.

Working Hours: Flexible availability including days, evenings, weekends, and holidays.

ASSUMPTION: Standard retail compensation structure with benefits aimed at fostering employee well-being and financial security.

📌 Applicant Insights

🔍 Company Context

Industry: Retail

Company Size: Over 10,001 employees, providing vast resources and opportunities for advancement.

Founded: 1858, with a rich history of innovation in retail.

Company Description:

• Macy's is renowned for its prominent retail presence and signature events.
• Established as a household name in fashion retail across multiple continents.
• Deep commitment to community service and charitable contributions.

Company Specialties:

• Fashion retail for diverse categories including apparel and home goods.
• Event-based customer engagement (e.g., Thanksgiving Day Parade).
• Innovative e-commerce and mobile platforms.

Company Website: Macy's Careers

ASSUMPTION: Macy's long-standing history and large size suggest stability and a commitment to employee growth and development through comprehensive programs.

📊 Role Analysis

Career Level: Mid-level with opportunities for advancement through experience and performance.

Reporting Structure: Reports to store management or department leads.

Work Arrangement: On-site, requiring flexibility to meet retail demands.

Growth Opportunities:

• Professional development programs available.
• Potential for advancement into leadership roles.
• Access to Macy’s educational resources for continuous learning.

ASSUMPTION: The role offers progression for those interested in retail management or specialized customer experience roles within Macy's expansive network.

🌍 Location & Work Environment

Office Type: Retail environment focused on customer interaction.

Office Location(s): Bridgewater Commons, Bridgewater, New Jersey

Geographic Context:

• Bridgewater’s location offers a strong local customer base.
• Proximity to major transport routes provides convenient access.
• Part of a broader retail complex, adding foot traffic opportunities.

Work Schedule: Varies based on retail demands, emphasizing flexibility.

ASSUMPTION: Being located in a significant shopping mall implies a dynamic work environment with consistent client flow and networking opportunities.

💼 Interview & Application Insights

Typical Process:

• Submit application through Macy's career portal.
• Initial phone screening by HR or recruiter.
• On-site interview with hiring manager or department lead.

Key Assessment Areas:

• Customer service skills and experience.
• Adaptability in a fast-paced retail environment.
• Technical aptitude with sales systems.

Application Tips:

• Highlight previous retail or customer service experience.
• Emphasize flexibility and ability to work varied shifts.
• Demonstrate knowledge of Macy's brand and customer-centric philosophy.

ATS Keywords: Customer Experience, Sales, Retail, POS Systems, Macy's

ASSUMPTION: The application process emphasizes customer interaction and adaptability, critical for success in this role.

🛠️ Tools & Technologies

• Point of Sale (POS) systems
• Client relationship management tools
• Social media for customer engagement

ASSUMPTION: The tech tools mentioned are vital for managing and enhancing the customer experience, suggesting a digital-savvy candidate will perform best.

👔 Cultural Fit Considerations

Company Values:

• Commitment to customer satisfaction.
• Diversity and inclusivity in workplace practices.
• Encouragement of community involvement and volunteerism.

Work Style:

• Proactive and customer-focused approach.
• Team-oriented, yet capable of independent work.
• Adaptability to changing demands of retail.

Self-Assessment Questions:

• Am I comfortable with direct customer interaction?
• Do I adapt quickly to new challenges and technologies?
• How well do I collaborate with diverse teams?

ASSUMPTION: Positivity in customer interactions and a team-oriented mindset are pivotal for thriving in Macy’s cultural environment.

⚠️ Potential Challenges

• Managing high customer traffic on holidays.
• Maintaining product knowledge across various departments.
• Balancing sales targets with quality customer service.
• Adapting to new technology and sales tools rapidly.

ASSUMPTION: The position entails handling diverse challenges most common in a dynamic retail setting, requiring a resilient and adaptable personality.

📈 Similar Roles Comparison

• Other customer experience roles may have less direct sales responsibility.
• Macy's associates are expected to engage in multiple selling platforms;
• Other retail roles might offer less comprehensive benefits.

ASSUMPTION: This role at Macy's may offer more integrated community engagement and growth potential compared to similar positions elsewhere.

📝 Sample Projects

• Organizing a seasonal sales event in collaboration with team members.
• Developing a social media campaign to boost customer engagement.
• Implementing a new in-store customer service survey.

ASSUMPTION: Projects will likely blend retail strategies with innovative customer service initiatives, enhancing both skills and store performance.

❓ Key Questions to Ask During Interview

• What is a typical day in this role?
• How does Macy's support career growth and development for this role?
• What are the key challenges faced by team members here?
• How has the role evolved recently, particularly with online selling?
• What metrics are used to measure success in this position?

ASSUMPTION: Asking insightful questions can demonstrate a keen interest in understanding the role's dynamics and how best to align with organizational goals.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare to discuss previous experience in customer service roles.
• Be ready to demonstrate adaptability and quick learning during the interview.
• Research Macy’s brand and its service values thoroughly.
• Prepare to answer questions about your long-term career goals within retail.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.