Retail Customer Experience Associate, Flushing - Full Time

📌 Core Information

🔹 Job Title: Retail Customer Experience Associate, Flushing - Full Time

🔹 Company: Macy's Jobs

🔹 Location: Flushing, Michigan, United States

🔹 Job Type: On-site

🔹 Category: 🎧 Customer Experience (CX)

🔹 Date Posted: Mon Mar 31 2025 08:38:38 GMT+0000 (Coordinated Universal Time)

🔹 Experience Level: 2-5 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Pioneering customer experience through real-time sales and service engagement.
• Driving cross-category selling to meet and exceed sales goals.
• Enhancing shopping experiences with personalized service in every department.
• Embodying the "Own Your Style" service model with an enthusiastic, customer-centric approach.

ASSUMPTION: The job overview emphasizes proactive engagement, both in-store and virtually, which suggests a comprehensive and interactive customer service approach is valued.

📋 Key Responsibilities

✅ Provide exceptional customer experiences by selling merchandise and fulfilling customer needs, whether in-store or virtually.

✅ Make informed product recommendations based on size, fit, and style, utilizing digital resources and knowledge.

✅ Engage with customers to establish and grow relationships via advanced outreach tools and company social media.

✅ Develop and sustain strong relationships with peers and leaders to enhance customer outcomes.

✅ Use Point of Sale (POS) systems and related technology to efficiently process sales and manage customer data.

✅ Collaborate with teams to promote and manage virtual and in-store events for increased sales.

✅ Maintain store appearance and ensure fitting rooms and sales floors are orderly.

✅ Open and close store following security protocols, including managing register transactions.

✅ Create an inclusive environment supporting positive relationships with colleagues, customers, and community.

ASSUMPTION: Responsibilities highlight adaptability and tech-savviness, implying a dynamic environment responsive to both customer service and administrative duties.

🎯 Required Qualifications

Education: Not specified

Experience: Minimum of 2 years in retail or customer service roles preferred.

Required Skills:

• Strong product knowledge to effectively guide customer purchases.
• Excellent communication skills for virtual and in-person interactions.
• Proven sales ability to meet targets and engage in sales events.

Preferred Skills:

• Experience with POS and digital sales technology.
• Ability to collaborate effectively with colleagues across various departments.

ASSUMPTION: Basic educational background isn't specified, but practical experience in retail/customer service is likely considered more critical.

💰 Compensation & Benefits

Salary Range: Not specified

Benefits:

• Comprehensive health and wellness coverage.
• 401(k) match and performance-based incentives.
• Generous merchandise discounts and paid holidays.

Working Hours: 40 hours per week, with a flexible schedule to include varied shifts.

ASSUMPTION: While the salary is not listed, the benefits suggest competitive compensation typical in the retail sector.

📌 Applicant Insights

🔍 Company Context

Industry: Retail, focusing on innovative customer experiences and broad fashion collections.

Company Size: Over 10,001+ employees, indicating a large-scale operation with numerous opportunities for internal mobility.

Founded: 1858, with a rich history of iconic American retail innovation.

Company Description:

• Offers extensive shopping opportunities both offline and online.
• Renowned for major events like Macy’s Thanksgiving Day Parade.
• Provides community support through charitable contributions and volunteer efforts.

Company Specialties:

• Fashion and lifestyle retail.
• Retail technology integration.
• Customer-centric merchandising.

Company Website: macysjobs.com

ASSUMPTION: Macy’s long history and large workforce suggest stability and resilience, ideal for career-conscious individuals seeking long-term roles.

📊 Role Analysis

Career Level: The role is mid-level, ideally suited for those with some retail or customer service experience looking to advance.

Reporting Structure: Likely reports to store managers or department leads.

Work Arrangement: On-site with flexible shift schedules to match peak retail hours.

Growth Opportunities:

• Access to leadership development programs.
• Potential for promotion to senior sales or supervisory roles.
• Opportunities to participate in cross-department projects.

ASSUMPTION: The position offers a blend of direct sales responsibilities with chances to impact broader company initiatives, providing substantial growth avenues.

🌍 Location & Work Environment

Office Type: Traditional retail store environment with front-line customer interaction.

Office Location(s): Primarily based in Flushing, Michigan.

Geographic Context:

• Located in a suburban retail hub, accessible to various consumer demographics.
• Proximity to community events can increase foot traffic and sales.
• Distinct seasonal shopping peaks to manage.

Work Schedule: Flexible with peak retail hours, including nights, weekends, and holidays.

ASSUMPTION: The Flushing location benefits from a local customer base, increasing the importance of community-focused sales initiatives.

💼 Interview & Application Insights

Typical Process:

• Initial application through Macy’s career portal.
• Screening and interview with HR or store management.
• Possible group interviews focusing on customer interaction scenarios.

Key Assessment Areas:

• Customer service capabilities.
• Sales acumen and ability to meet targets.
• Interpersonal and communication skills.

Application Tips:

• Highlight customer service and sales achievements in your resume.
• Demonstrate practical experience with retail technologies.
• Show flexibility and willingness to work varied retail hours.

ATS Keywords: Customer service, retail sales, POS systems, teamwork, communication, product knowledge.

ASSUMPTION: The interview will focus on high-touch customer service experiences, emphasizing adaptability and problem-solving skills in retail settings.

🛠️ Tools & Technologies

• Point of Sale (POS) systems.
• Customer relationship management applications.
• Social media and digital outreach platforms.

ASSUMPTION: Proficiency with technology is increasingly vital, with tools both enhancing sales processes and enabling broader customer engagement.

👔 Cultural Fit Considerations

Company Values:

• Customer-centric service.
• Inclusivity and diversity.
• Commitment to innovation and improvement.

Work Style:

• Collaborative and team-focused.
• Adaptable to changing customer and store needs.
• Proactive and customer-first approach.

Self-Assessment Questions:

• Am I comfortable with a flexible and varied work schedule?
• Do I have the ability to quickly learn and adapt to new retail technologies?
• Can I effectively engage and build relationships with diverse customer groups?

ASSUMPTION: The cultural emphasis is on establishing an inclusive workplace that mirrors Macy's broad customer base and commitment to community impact.

⚠️ Potential Challenges

• Managing peak shopping periods with high customer volumes.
• Adapting to fast-paced retail environment changes.
• Balancing sales targets with exceptional customer service.
• Staying updated on diverse product lines and promotions.

ASSUMPTION: The role is demanding due to its customer-facing nature, requiring resilience and strong problem-solving abilities in a dynamic retail setting.

📈 Similar Roles Comparison

• Similar positions in other retail giants might offer comparable responsibilities, but Macy’s historical brand prestige may offer more diverse growth opportunities.
• Rival retailers might have different emphases, like online sales, whereas Macy's integrates both virtual and physical customer experiences.
• Macy’s endorsement of cultural events distinguishes its retail impact and brand identity from similar roles in pure e-commerce settings.

ASSUMPTION: The Macy’s retail role provides a unique blend of legacy retail excellence and modern sales strategies not always present in smaller or single-venue brands.

📝 Sample Projects

• Leading a promotional event for a new product line launch with in-store and virtual components.
• Implementing a customer feedback initiative to enhance checkout experiences.
• Facilitating an employee-led style advisor workshop for enhancing cross-category sales knowledge.

ASSUMPTION: Sample projects emphasize bridging traditional retail with contemporary digital strategies to maximize customer engagement and sales outcomes.

❓ Key Questions to Ask During Interview

• What specific attributes help a customer experience associate succeed in this environment?
• How does Macy’s support ongoing employee development and career progression?
• What challenges do associates typically face during peak retail seasons?
• How is performance evaluated and how are feedback and mentorship incorporated into the role?
• Can you describe the team dynamics within the store and wider Macy's network?

ASSUMPTION: Questions can help gauge alignment with Macy’s values and explore opportunities for professional growth within their structured, yet customer-focused, operational model.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare and tailor your resume to emphasize retail and customer service skills.
• Be ready for potential telephone or in-person interviews focusing on sales techniques.
• Gather examples of past achievements in customer service that influenced team or sales outcomes.
• Review Macy's social media and current promotions to understand brand initiatives.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.