Retail Customer Experience Associate, Lacantera - Full Time

📌 Core Information

🔹 Job Title: Retail Customer Experience Associate, Lacantera - Full Time

🔹 Company: Macy's Jobs

🔹 Location: San Antonio, Texas, United States

🔹 Job Type: On-site

🔹 Category: 🎧 Customer Experience (CX)

🔹 Date Posted: Sat Mar 29 2025 08:37:34 GMT+0000 (Coordinated Universal Time)

🔹 Experience Level: 2-5 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Prioritizing the customer experience by directly engaging with them.
• Supporting cross-category selling across various platforms to meet sales goals.
• Providing personalized service in all departments to enhance the shopping experience.
• Exemplifying the Own Your Style service model with a positive, proactive attitude.

ASSUMPTION: The role requires a proactive approach with a strong emphasis on customer interaction and sales across different platforms, based on the provided description.

📋 Key Responsibilities

✅ Provide an exceptional customer experience through direct sales and personalized service.

✅ Assist customers with product selection focusing on size, fit, and style leveraging digital resources.

✅ Engage with customers through in-person and virtual methods to build client relationships.

✅ Collaborate effectively with store management and colleagues to solve customer issues.

✅ Utilize in-store technology and systems for order processing and customer engagement.

✅ Organize and lead in-store and virtual events to drive sales.

✅ Maintain and organize the selling floor and fitting rooms as per company guidelines.

✅ Handle new merchandise according to visual and thematic directives.

✅ Complete store opening and closing procedures efficiently.

✅ Foster a respectful and inclusive environment among customers and colleagues.

ASSUMPTION: Responsibilities suggest a high degree of customer engagement and the need for strong coordination with team members to enhance the shopping experience.

🎯 Required Qualifications

Education: Not specified

Experience: At least 2 years of selling or customer experience preferred

Required Skills:

• Strong product knowledge
• Effective communication skills
• Sales proficiency
• Technical proficiency in sales technology tools
• Continual learning mindset
• Interpersonal skills for team collaboration

Preferred Skills:

• Advanced product knowledge
• High adaptability to dynamic retail environments

ASSUMPTION: The focus lies on interpersonal interactions and technical acumen, which are critical for thriving in this role.

💰 Compensation & Benefits

Salary Range: Not specified, but typically competitive with industry standards.

Benefits:

• Comprehensive health and wellness coverage
• 401(k) match for future financial security
• Paid time off and holidays
• Merchandise discounts
• Performance-based incentives

Working Hours: 40 hours per week with flexible shifts, including evenings, weekends, and holidays.

ASSUMPTION: The compensation package aims to be appealing, balancing immediate financial rewards with long-term health and wellness benefits.

📌 Applicant Insights

🔍 Company Context

Industry: Retail, characterized by extensive customer interactions and rapid-paced environments.

Company Size: 10,001+ employees, indicating a large operational scale with varied career paths.

Founded: 1858, a long-standing retailer with a rich history.

Company Description:

• Offers quality fashion at approximately 640 domestic locations and over 100 international destinations online.
• Renowned for iconic events like Macy’s 4th of July Fireworks and Thanksgiving Day Parade.
• Engagement with community through significant charitable efforts.

Company Specialties:

• Fashion Retail
• Customer Experience
• Community Engagement

Company Website: http://www.macysjobs.com?rx_source=linkedincompanypage

ASSUMPTION: Macy's offers a dynamic work environment with opportunities to engage in large-scale retail and community service projects.

📊 Role Analysis

Career Level: Mid-level role suitable for professionals with 2–5 years of experience in sales or customer service.

Reporting Structure: Likely reports to store management, with collaboration across departments.

Work Arrangement: On-site position in a bustling retail setting.

Growth Opportunities:

• Leadership development programs
• Involvement in resource groups and volunteering
• Potential to move into managerial roles

ASSUMPTION: The role provides ample opportunities for community involvement and career progression within retail management.

🌍 Location & Work Environment

Office Type: Physical store environment emphasizing direct customer interaction.

Office Location(s): Located in San Antonio, Texas.

Geographic Context:

• San Antonio is known for its rich history and vibrant cultural scene.
• The retail sector is a significant part of the local economy.
• Proximity to a wide range of amenities in a major metropolitan area.

Work Schedule: Flexible shifts requiring availability on days, evenings, weekends, and holidays.

ASSUMPTION: Working in San Antonio offers a blend of cultural experiences and professional opportunities in a diverse retail market.

💼 Interview & Application Insights

Typical Process:

• Initial application review through online submission
• Preliminary phone or video interview focusing on skills and experience
• In-person or virtual interview with store management

Key Assessment Areas:

• Customer service acumen
• Product knowledge and sales strategy
• Team collaboration and interpersonal skills

Application Tips:

• Tailor your resume to highlight relevant retail experience.
• Demonstrate your understanding of Macy's brand values during interviews.
• Prepare examples of past sales and customer service successes.

ATS Keywords: Retail, Customer Experience, Sales, Product Knowledge, Adaptable

ASSUMPTION: The application process aims to identify individuals who can thrive in a customer-centric and sales-driven environment.

🛠️ Tools & Technologies

• Point of Sale (POS) systems
• Company-specific client acquisition systems
• Digital sales and outreach platforms

ASSUMPTION: The role requires proficiency with retail technology to enhance efficiency and customer interaction.

👔 Cultural Fit Considerations

Company Values:

• Respect and inclusion
• Customer-centric service
• Commitment to community engagement

Work Style:

• Proactive and adaptable
• Team-oriented with strong collaboration skills
• Focused on delivering exceptional customer experiences

Self-Assessment Questions:

• Are you comfortable engaging with customers in a fast-paced environment?
• Can you effectively use digital tools to enhance sales?
• Are you motivated by meeting sales goals and customer satisfaction?

ASSUMPTION: The ideal candidate thrives in a dynamic and collaborative environment that values customer satisfaction and teamwork.

⚠️ Potential Challenges

• Managing time effectively during peak shopping periods
• Adaptability to changing merchandising strategies
• Maintaining a positive customer service approach under stress
• Balancing multiple responsibilities simultaneously

ASSUMPTION: Challenges are typical of dynamic retail settings, requiring resilience and strong organizational skills.

📈 Similar Roles Comparison

• Customer Interaction similar to other retail roles
• Sales-oriented tasks common in retail
• High focus on technology in modern retail positions

ASSUMPTION: The role compares to other retail positions with a similar customer service and sales focus.

📝 Sample Projects

• Leading a product promotion event in-store
• Enhancing virtual sales outreach through digital tools
• Organizing partnership events with local vendors

ASSUMPTION: Projects include activities that drive sales and enhance customer engagement.

❓ Key Questions to Ask During Interview

• What strategies does Macy’s prioritize for enhancing customer experience?
• How does Macy’s support continuous learning for associates?
• What are the career development paths for this role?
• How does the team collaborate during peak seasons?
• What’s the most rewarding part of this role?

ASSUMPTION: These questions help gauge the organization's commitment to employee development and teamwork.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare your resume focusing on relevant experience.
• Ensure availability for flexible working hours.
• Be ready to discuss past retail or customer service experiences in detail.
• Ensure understanding of Macy’s brand and values before interviews.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.