Retail Customer Experience Associate, Southland Mall - Full Time

📌 Core Information

🔹 Job Title: Retail Customer Experience Associate, Southland Mall - Full Time

🔹 Company: Macy's Jobs

🔹 Location: Cutler Bay, Florida, United States

🔹 Job Type: On-site

🔹 Category: 🎧 Customer Experience

🔹 Date Posted: April 1, 2025

🔹 Experience Level: 2-5 Years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Prioritizing customer experience through personalized interactions.
• Engaging customers to drive sales and achieve growth targets.
• Utilizing digital resources to influence purchase decisions.
• Exemplifying Macy’s "Own Your Style" service model.

ASSUMPTION: The role implies a requirement for a proactive, service-oriented approach aligned with Macy’s brand and customer service ethos.

📋 Key Responsibilities

✅ Provide exceptional customer experiences across in-store and virtual platforms by leveraging product knowledge and technology.

✅ Assist and influence sales through expert recommendations focused on size, fit, and style.

✅ Foster and maintain robust customer relationships through personalized outreach.

✅ Employ technology for operational processes, including POS and customer relationship tools.

ASSUMPTION: Responsibilities emphasize a blend of customer service skills and technological proficiency to enhance the shopping experience.

🎯 Required Qualifications

Education: Not specified; however, proficiency in relevant skills is essential.

Experience: At least 2 years in selling or customer experience roles is preferred.

Required Skills:

• Product Knowledge
• Communication
• Sales Proficiency

Preferred Skills:

• Technological Aptitude
• Interpersonal Skills

ASSUMPTION: Flexibility and adaptability are crucial, given the dynamic retail environment and role requirements.

💰 Compensation & Benefits

Salary Range: Not specified; expected to align with industry standards for retail positions.

Benefits:

• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off and holidays

Working Hours: 40 hours per week with flexible scheduling including evenings and weekends.

ASSUMPTION: Macy’s offers competitive compensation packages reflective of its market position and company values.

📌 Applicant Insights

🔍 Company Context

Industry: Retail, with a focus on quality fashion.

Company Size: 10,001+ employees, indicating a well-established global presence.

Founded: 1858, marking a long-standing history in retail.

Company Description:

• Operates approximately 640 locations worldwide.
• Renowned for large-scale events like Macy's Thanksgiving Day Parade.
• Significant contributions to community and charitable causes.

Company Specialties:

• Retail
• Fashion
• Community Engagement

Company Website: http://www.macysjobs.com

ASSUMPTION: As a leading retailer, Macy’s aims to support employee development and community involvement.

📊 Role Analysis

Career Level: Entry to mid-level, suitable for professionals with 2+ years of experience.

Reporting Structure: Likely reports to departmental managers or team leads.

Work Arrangement: On-site with scheduled shifts incorporating customer peak periods.

Growth Opportunities:

• Career development through Macy’s leadership programs.
• Potential for advancement to supervisory roles.
• Skill enhancement via continuous learning initiatives.

ASSUMPTION: This role serves as a foundation for future leadership opportunities within Macy’s retail operations.

🌍 Location & Work Environment

Office Type: Retail store environment, customer-facing.

Office Location(s): Southland Mall in Cutler Bay, Florida.

Geographic Context:

• Located in a prominent shopping area serving a diverse customer base.
• Accessible by public transport and major roadways.
• Part of a community-oriented mall setting.

Work Schedule: Includes varied hours reflecting retail demand, customer interactions, and event participation.

ASSUMPTION: Applicants should be prepared for a dynamic and customer-centric work setting.\

💼 Interview & Application Insights

Typical Process:

• Online application submission.
• Initial phone or video screening.
• In-person interviews with management.

Key Assessment Areas:

• Customer service orientation.
• Sales capabilities.
• Technological proficiency.

Application Tips:

• Highlight customer service experience.
• Demonstrate adaptability and teamwork.
• Display familiarity with retail technology.

ATS Keywords: Customer Service, Retail Sales, Product Knowledge, Communication Skills, Macy’s Inc.

ASSUMPTION: The hiring process emphasizes practical skill application and alignment with Macy’s service model.

🛠️ Tools & Technologies

• Point of Sale (POS) systems
• Client acquisition tools
• Company-specific digital platforms

ASSUMPTION: Proficiency in client relationship and sales technology is crucial due to the role’s emphasis on customer interaction.

👔 Cultural Fit Considerations

Company Values:

• Commitment to customer service excellence.
• Focus on innovation and inclusivity.
• Pride in contributing to community and charitable efforts.

Work Style:

• Team-oriented collaboration.
• Proactive problem-solving approach.
• Flexible and adaptable to customer needs.

Self-Assessment Questions:

• Am I comfortable with a fast-paced environment?
• Do I value teamwork and community engagement?
• Can I adapt to new technologies quickly?

ASSUMPTION: The cultural fit is oriented towards dynamic and interactive customer service, reflective of Macy’s operational ethos.

⚠️ Potential Challenges

• Managing diverse customer needs efficiently.
• Balancing in-store and digital customer interactions.
• Adapting quickly to new sales technologies.
• Working extended hours during peak seasons.

ASSUMPTION: The role demands resilience and adaptability given the retail environment and busy periods.

📈 Similar Roles Comparison

• Similar roles in other retail settings might focus less on digital engagement.
• Macy's provides broader career advancement paths compared to smaller retailers.
• Greater emphasis on community involvement and brand events at Macy's.

ASSUMPTION: Macy’s unique positioning offers distinct advantages in role diversity and career growth compared to other retailers.

📝 Sample Projects

• Organizing in-store promotional events.
• Implementing visual merchandising strategies for seasonal campaigns.
• Contributing to sales initiatives during major retail holidays.

ASSUMPTION: Projects likely center around enhancing customer engagement through creative retail solutions.

❓ Key Questions to Ask During Interview

• What training programs are available for skill development?
• How does Macy’s support career progression within the company?
• Can you describe a typical day for this role?
• How does the team integrate digital and in-store sales strategies?
• What metrics are used to evaluate success in this position?

ASSUMPTION: Questions should address opportunities for growth, daily responsibilities, and Macy’s integrated sales approach.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Ensure your resume highlights relevant sales and customer service experience.
• Prepare for potential role-playing scenarios during the interview.
• Follow up promptly with a thank-you note post-interview.
• Stay informed about Macy’s latest product offerings and services.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.