Retail Customer Experience Associate, Spokane Valley - Full Time

📌 Core Information

🔹 Job Title: Retail Customer Experience Associate, Spokane Valley - Full Time

🔹 Company: Macy's Jobs

🔹 Location: Spokane Valley, Washington, United States

🔹 Job Type: On-site

🔹 Category: 🎧 Customer Experience (CX)

🔹 Date Posted: Mon Mar 31 2025

🔹 Experience Level: 2-5 years

🔹 Remote Status: Not specified (on-site work arrangement)

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Pioneering a high-quality customer service experience both in-store and online.
• Driving sales by providing personalized recommendations and leveraging product knowledge.
• Utilizing technology and social media tools for client engagement and fostering relationships.
• Working collaboratively across departments and with leadership.

ASSUMPTION: The role emphasizes a strong focus on customer interaction and sales, suggesting an expectation for proactive engagement and initiative in client services.

📋 Key Responsibilities

✅ Provide exceptional customer service by addressing both in-store and virtual customer needs.

✅ Utilize product knowledge to recommend suitable merchandise, focusing on size, fit, and style.

✅ Engage with customers to build and maintain relationships, using tools like My Client and social media.

✅ Work with store and leadership teams to resolve issues and ensure positive customer outcomes.

✅ Use technology such as POS and client acquisition systems for efficient sales processing.

✅ Coordinate and host sales events to drive engagement and sales.

✅ Maintain store presentation, ensure fitting rooms are organized, and handle new merchandise.

✅ Perform opening and closing procedures and ensure safety protocols are followed.

ASSUMPTION: This role requires a dynamic individual capable of multi-tasking and thriving in a fast-paced retail setting.

🎯 Required Qualifications

Education: Not specified, but a high school diploma or equivalent is typically expected.

Experience: At least 2 years of selling or customer service experience preferred.

Required Skills:

• Strong product knowledge and sales skills.
• Excellent communication skills across multiple platforms.
• Proficiency with technology and sales applications.
• Interpersonal skills for effective team and customer interactions.

Preferred Skills:

• Experience in retail environments or customer service roles.
• Knowledge of industry trends and digital sales tools.

ASSUMPTION: While no specific educational requirements are mentioned, experience in sales or customer service is critical, coupled with the ability to adapt quickly to retail technologies and customer engagement strategies.

💰 Compensation & Benefits

Salary Range: Not specified, typically competitive with industry standards.

Benefits:

• Comprehensive health and wellness coverage.
• 401(k) match and annual merit reviews.
• Paid time off and holidays, discounts, and performance incentives.
• Access to leadership and development programs.

Working Hours: 40 hours per week with flexible scheduling including weekends and holidays.

ASSUMPTION: Compensation likely includes a blend of hourly wages and performance-based incentives, reflecting retail industry norms.

📌 Applicant Insights

🔍 Company Context

Industry: Retail

Company Size: Over 10,001 employees, offering diverse career paths and a large community network.

Founded: 1858

Company Description:

• Macy's is known for its vibrant history and major events like the Macy's Thanksgiving Day Parade.
• Approximately 640 locations, providing widespread career opportunities.
• Focuses on fashion, exclusive brands, and substantial online presence.

Company Specialties:

• Retail industry leadership
• Fashion and lifestyle products
• Nationwide and international availability

Company Website: http://www.macysjobs.com

ASSUMPTION: With significant size and experience, Macy's offers robust career development and diverse work environments and benefits from a centralized location in NY, influencing its operations nationwide.

📊 Role Analysis

Career Level: Entry to mid-level with growth opportunities within Macy's network.

Reporting Structure: Typically reports to departmental supervisors or managers.

Work Arrangement: Predominantly on-site, with some virtual engagement components.

Growth Opportunities:

• Career advancement within Macy’s stores and corporate structures.
• Participation in leadership and developmental programs.
• Engagement in a variety of customer and employee events.

ASSUMPTION: This position provides pathways for personal growth and learning, especially for those interested in retail management careers.

🌍 Location & Work Environment

Office Type: On-site retail environment focused on customer interaction.

Office Location(s): Spokane Valley, Washington

Geographic Context:

• Accessible retail location within the Spokane Valley.
• Opportunities for local community engagement through Macy's events.
• Potential for regional and national career mobility.

Work Schedule: Flexible, based on retail hours, including weekends and holidays.

ASSUMPTION: The work environment is lively and consistent with retail store operations, often requiring adaptable and energetic employees.

💼 Interview & Application Insights

Typical Process:

• Submit application online via Macy's career page.
• Initial phone screening to assess basic qualifications.
• In-person interview focusing on sales and customer service skills.

Key Assessment Areas:

• Salesmanship and customer interaction.
• Team collaboration capabilities.
• Ability to utilize technological tools effectively.

Application Tips:

• Highlight customer service and sales experience in your resume.
• Prepare to discuss specific examples of client interactions.
• Research Macy’s company culture and recent initiatives.

ATS Keywords: Customer Experience, Retail Sales, Communication, Teamwork, Technology

ASSUMPTION: The process will emphasize customer relations and the integration of technology in service delivery, fitting a modern retail work environment.

🛠️ Tools & Technologies

• Point of Sale (POS) Systems
• Client Acquisition Systems
• Social Media Platforms and Company Apps

ASSUMPTION: Proficiency with digital tools and platforms is critical, affirming Macy's adaptive use of technology to enhance retail sales and customer service interactions.

👔 Cultural Fit Considerations

Company Values:

• Customer-centric service.
• Commitment to diversity and inclusion.
• Innovation and tradition.

Work Style:

• Dynamic and engaging work environment.
• Focus on teamwork and collaboration.
• Adaptable to change and technology-driven innovations.

Self-Assessment Questions:

• How do you adapt to fast-paced retail environments?
• What is your approach to customer service?
• How familiar are you with retail technologies and sales tools?

ASSUMPTION: Employees at Macy's need to be customer-focused, flexible, and open to continuous learning to thrive in a retail setting.

⚠️ Potential Challenges

• Fast-paced and high-pressure sales environment.
• Balancing in-store and virtual customer demands.
• Adhering to corporate merchandising standards.
• Navigating peak shopping periods and holidays.

ASSUMPTION: The challenges stem from the retail nature of the position, requiring resilience and problem-solving skills to meet expectations.

📈 Similar Roles Comparison

• Customer-facing roles such as sales associate in similar retail stores.
• Positions in customer experience departments in other retail chains.
• Roles emphasizing customer service and technology integration.

ASSUMPTION: This role compares favorably to similar positions in other retail settings, offering competitive benefits and growth potential.

📝 Sample Projects

• Organizing and executing in-store sales events.
• Developing digital marketing strategies for client outreach.
• Creating merchandise displays to enhance customer engagement.

ASSUMPTION: Projects are likely to combine both sales activities and creative customer engagement strategies.

❓ Key Questions to Ask During Interview

• What are the most significant challenges for this position?
• How does Macy's support employee learning and growth?
• What strategies are used to drive productivity and sales?
• How is customer feedback integrated into service practices?
• What technological tools will I use daily in this role?

ASSUMPTION: Inquiry into Macy's operational and service standards may underscore the role's requirements and career development pathways.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume to highlight relevant skills and experience.
• Prepare for a potential phone screening by reviewing your sales experiences.
• Research Macy’s company culture and values.
• Gather examples of your customer service prowess for the interview.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.