Retail - Customer Experience Manager (Part Time)

📌 Core Information

🔹 Job Title: Retail - Customer Experience Manager (Part Time)

🔹 Company: Michaels Stores

🔹 Location: United States

🔹 Job Type: On-site

🔹 Category: 🎧 Customer Experience (CX)

🔹 Date Posted: Sun Mar 30 2025

🔹 Experience Level: 2-5 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Delivering a customer-centric shopping experience.
• Managing and delivering effective front-end operations.
• Leading omnichannel processes and ensuring store recovery standards.
• Providing friendly customer service while maintaining compliance with company policies.

ASSUMPTION: The focus is on enhancing customer interactions and managing operational tasks, given the emphasis on customer service and operational oversight in the description.

📋 Key Responsibilities

✅ Lead and manage adherence to Standard Operating Procedures (SOPs) and company programs.

✅ Ensure all front-end policies and procedures are followed and KPIs are achieved.

✅ Plan and execute class and in-store events according to company programs.

✅ Manage and execute inventory, shrink, and safety programs.

✅ Assist in cash reconciliation and bank deposits.

✅ Participate in training, onboarding, and performance management of team members.

✅ Serve as Manager on Duty (MOD) and ensure positive customer interactions.

✅ Cross train in custom framing selling and production.

ASSUMPTION: Leadership and operational excellence are prioritized to ensure the seamless functioning of the store, as suggested by the diverse range of responsibilities listed.

🎯 Required Qualifications

Education: Not specified

Experience: Retail management experience is preferred.

Required Skills:

• Customer Service
• Retail Management
• Team Leadership

Preferred Skills:

• Inventory Management
• Cash Reconciliation

ASSUMPTION: Strong interpersonal and management skills are vital due to the supervisory nature of the role, although specific educational requirements are not mentioned.

💰 Compensation & Benefits

Salary Range: Not specified, typically competitive within the retail sector.

Benefits:

• Health insurance (medical, dental, vision)
• Paid time off
• Tuition assistance
• Generous employee discounts
• Much more

Working Hours: Approximately 20 hours per week, includes nights, weekends, and early mornings.

ASSUMPTION: Part-time positions often mean flexible scheduling, aligning with typical retail demands and the benefits suggest a focus on team member welfare.

📌 Applicant Insights

🔍 Company Context

Industry: Retail - a leading creative products supplier in North America.

Company Size: 10,001+ employees; offers numerous opportunities for career growth and variety in roles.

Founded: 1973; has a longstanding presence and reputation in the market.

Company Description:

• Operates over 1,300 stores in the U.S. and Canada.
• Fuels creativity by offering products for DIY enthusiasts and professionals alike.
• Owns Artistree and MakerPlace by Michaels.

Company Specialties:

• Crafts
• Framing
• Handmade goods

Company Website: www.michaels.com

ASSUMPTION: The company's extensive network and commitment to creative offerings provide a dynamic work environment with ample resources and support for employees.

📊 Role Analysis

Career Level: Mid-level management role, requiring proven leadership abilities.

Reporting Structure: Reports to the Store Manager, providing oversight to staff across various departments.

Work Arrangement: On-site at their store location, focusing on in-person customer interactions.

Growth Opportunities:

• Advancement into full-time managerial roles.
• Cross-training in custom framing and other store sectors.
• Ongoing professional development through company training programs.

ASSUMPTION: This role serves as a stepping stone to higher managerial positions within the retail industry, reflecting transitional opportunities within Michaels Stores.

🌍 Location & Work Environment

Office Type: Store-based, with both front and rear customer interfaces.

Office Location(s): Specific to the assigned store, such as PHI-King of Prussia, PA.

Geographic Context:

• Store locations across the U.S. increase accessibility to diverse customers.
• Varied working conditions with climate-controlled public areas.
• Stock rooms may have different climate controls, potential outdoor tasks included.

Work Schedule: Part-time, with a flexible schedule to meet operational needs.

ASSUMPTION: Employees should be prepared for dynamic work environments that vary based on location and customer traffic.

💼 Interview & Application Insights

Typical Process:

• Initial online application submission.
• Screening call or interview with HR.
• In-store interview with the Store Manager.

Key Assessment Areas:

• Customer service orientation
• Team leadership skills
• Adaptability and problem-solving abilities

Application Tips:

• Demonstrate a strong track record in retail management.
• Showcase customer service excellence in previous roles.
• Emphasize leadership experiences and outcomes.

ATS Keywords: Customer Service, Retail Management, Leadership, Inventory Management, Compliance

ASSUMPTION: Emphasizing soft skills like communication and leadership, along with relevant retail experience, is crucial for success in the selection process.

🛠️ Tools & Technologies

• POS systems for transaction management
• Inventory management software
• Omnichannel sales platforms

ASSUMPTION: Familiarity with retail technology solutions will support the efficiency and accuracy of operations.

👔 Cultural Fit Considerations

Company Values:

• Creativity and Innovation
• Customer Commitment
• Teamwork and Respect

Work Style:

• Collaborative team environment
• Flexible and adaptable to store needs
• Focused on customer satisfaction and engagement

Self-Assessment Questions:

• Do I enjoy working in a fast-paced, customer-focused environment?
• Am I capable of leading a diverse team?
• Do I have a passion for creativity and DIY projects?

ASSUMPTION: Candidates will thrive if they value creativity and can effectively lead through persuasion and motivation.

⚠️ Potential Challenges

• Handling peak customer times and ensuring a high level of service.
• Balancing omnichannel tasks with in-store demands.
• Managing team dynamics and maintaining morale.
• Ensuring compliance with all operational procedures.

ASSUMPTION: Mitigating these challenges requires strong organizational skills and a proactive problem-solving approach.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link: Apply Here
• Prepare a detailed resume highlighting relevant experience.
• Follow up on your application after a week.
• Be ready to discuss how you embody the company’s values during the interview.
• Demonstrate your understanding of the customer experience role and its impact on store performance.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.