Retail Customer Experience Specialist - Honda of Olathe

📌 Core Information

🔹 Job Title: Retail Customer Experience Specialist - Honda of Olathe

🔹 Company: Honda of Olathe

🔹 Location: Olathe, Kansas, United States

🔹 Job Type: On-site

🔹 Category: 🎧 Customer Experience (CX)

🔹 Date Posted: Wed Apr 02 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Transforming the auto industry experience both for customers and employees
• Part of a growing company with an inclusive and authentic culture
• Fostering remarkable experiences through effective customer service
• Promoting career development and growth opportunities

ASSUMPTION: This role is integral to ensuring a seamless and positive customer experience, pivotal in reinforcing the company's mission to transform the auto industry.

📋 Key Responsibilities

✅ Assist guests by answering questions and demonstrating the functions of vehicles

✅ Discover each customer's needs to identify the right vehicle

✅ Facilitate remarkable customer experiences by delivering on the "Simplified Process" promise

✅ Work with Sales Managers to complete the customer's purchase, ensuring personalization

✅ Successfully set up and deliver vehicles post-purchase

✅ Build brand ambassadors for Honda vehicles

ASSUMPTION: These responsibilities are expected to enhance customer satisfaction and drive sales, suggesting a focus on customer-centric strategies.

🎯 Required Qualifications

Education: Not specified

Experience: Preferable customer service experience

Required Skills:

• Customer Service
• Teamwork
• Communication

Preferred Skills:

• Empathy
• Problem Solving
• Continuous Improvement

ASSUMPTION: Skills such as teamwork and communication are critical in facilitating effective customer interactions.

💰 Compensation & Benefits

Salary Range: $20/hour + Bonus

Benefits:

• Comprehensive Benefits: medical, dental, vision options
• Paid Parental Leave starting Day 1
• 401(k) with 100% vesting after 1 year
• Employee Discounts on vehicle purchases, services, and travel

Working Hours: Full-time, 40 hours per week

ASSUMPTION: Competitive financial compensation and extensive benefits reflect the company's commitment to employee well-being and satisfaction.

📌 Applicant Insights

🔍 Company Context

Industry: Retail Motor Vehicles

Company Size: 1,001-5,000 employees

Founded: 1957

Company Description:

• Baxter Auto Group operates 20 dealerships across multiple states
• Represents top automotive brands such as Honda, Ford, Lexus, and more
• Focuses on exceptional customer and employee experiences

Company Specialties:

• New Car Sales
• Used Car Sales
• Service and Collision Repair

Company Website: http://www.baxterauto.com

ASSUMPTION: The company's long history and extensive network support robust growth and career opportunities.

📊 Role Analysis

Career Level: Entry to mid-level depending on experience

Reporting Structure: Likely reports to Sales Managers or Team Leads

Work Arrangement: Predominantly on-site

Growth Opportunities:

• Exposure to operational and customer experience enhancements
• Potential for upward mobility into managerial roles
• Development programs available to leverage strengths

ASSUMPTION: Role offers potential for professional growth, especially for individuals aligned with company values and objectives.

🌍 Location & Work Environment

Office Type: On-site dealership environment

Office Location(s): 1000 N Rogers Rd, Olathe, Kansas 66062

Geographic Context:

• Proximity to Kansas City metro area
• Accessible public transit options
• Community-centric environment in Olathe

Work Schedule: Typically follows a flexible schedule consistent with retail hours

ASSUMPTION: The Olathe location offers opportunities for engagement with a dynamic, diverse customer base.

💼 Interview & Application Insights

Typical Process:

• Initial application screening via company portal
• First round phone interview to assess basic qualifications
• In-person interviews focusing on skills and cultural fit

Key Assessment Areas:

• Customer service proficiency
• Ability to work collaboratively
• Problem-solving capabilities

Application Tips:

• Highlight any previous customer service experience
• Emphasize ability to work in a team-oriented setting
• Prepare examples of effective problem-solving scenarios

ATS Keywords: Customer Service, Teamwork, Honda, Auto Retail, Olathe

ASSUMPTION: The interview process underscores the importance of cultural fit and customer-focused skills.

🛠️ Tools & Technologies

• Dealership management software
• Customer relationship management tools
• Showroom technologies for vehicle demonstrations

ASSUMPTION: Given the nature of the role, familiarity with automotive sales technology platforms is beneficial.

👔 Cultural Fit Considerations

Company Values:

• Win together
• Make it matter
• Welcome differences

Work Style:

• Collaborative teamwork environment
• Transparent and authentic communication
• Encouragement of continuous improvement

Self-Assessment Questions:

• Do you thrive in fast-paced, customer-facing environments?
• Are you committed to delivering remarkable customer experiences?
• Can you work effectively within a team and independently?

ASSUMPTION: Adhering to the company’s cultural values is crucial for both individual success and career progression.

⚠️ Potential Challenges

• Adapting to a highly dynamic work environment
• Balancing customer satisfaction and sales goals
• Maintaining product knowledge across multiple models
• Navigating evolving customer expectations

ASSUMPTION: Candidates should be prepared to handle typical challenges of the auto retail industry, including customer dynamics and competitive benchmarks.

📈 Similar Roles Comparison

• Similar roles within larger automotive groups often offer varied advancement pathways
• Potential for higher customer service interaction compared to other retail sectors
• Comparative analysis with roles at competitors for a nuanced understanding

ASSUMPTION: Comparing this role with similar positions highlights opportunities for growth and industry positioning.

📝 Sample Projects

• Implementing vehicle delivery protocols
• Developing customer feedback systems for retail improvement
• Collaborating on promotional events and outreach activities

ASSUMPTION: Sample projects reflect company goals of enhancing customer experience and operational efficiency.

❓ Key Questions to Ask During Interview

• What are the primary expectations for this role within the first 3 months?
• How does the company support career growth and professional development?
• What does success look like for a Retail Customer Experience Specialist here?
• How do team members collaborate across departments at Honda of Olathe?
• Can you describe the company's approach to employee well-being and satisfaction?

ASSUMPTION: Preparing these questions for interviews will provide insights into role expectations and cultural alignment.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Ensure your resume highlights relevant customer service experience
• Prepare for potential interview scenarios involving customer interactions
• Research Honda's product lineup and dealership offerings
• Contact Baxter Auto's recruitment team for further application support

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.