Retail Dept Manager - Customer Experience

📌 Core Information

🔹 Job Title: Retail Dept Manager - Customer Experience

🔹 Company: Michaels Stores

🔹 Location: Abilene, TX, United States

🔹 Job Type: On-site

🔹 Category: 🎧 Customer Experience (CX)

🔹 Date Posted: Tue Apr 01 2025

🔹 Experience Level: 2-5 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Delivering a customer-centric shopping experience by effectively managing front-end operations
• Leading omnichannel processes to enhance customer engagement
• Ensuring adherence to standard operating procedures and company policies
• Conducting and planning in-store events to engage the local community

ASSUMPTION: The emphasis on omnichannel processes suggests a need for adaptability in both digital and physical retail environments. This role requires a focus on integrating various customer touchpoints effectively to enhance the overall shopping experience.

📋 Key Responsibilities

✅ Manage and deliver effective front-end operations

✅ Lead omnichannel processes

✅ Maintain store recovery and execute shrink and safety programs

✅ Assist in cash reconciliation, bank deposits, and inventory processes, including return to vendor activities

✅ Conduct training, observation, and coaching of the customer experience team

✅ Serve as Manager on Duty (MOD) and interact positively with customers

✅ Plan and lead class and in-store events

✅ Participate in truck unloading and stocking processes

✅ Cross-train in custom framing

ASSUMPTION: The responsibilities indicate a role that balances operational management with customer service, requiring leadership skills and the ability to multitask across various store operations.

🎯 Required Qualifications

Education: Not specified

Experience: Retail management experience preferred

Required Skills:

• Customer Service
• Retail Management
• Team Leadership

Preferred Skills:

• Inventory Management
• Shrink Management

ASSUMPTION: Basic education in business or a related field may be beneficial, although not explicitly required. Skills indicate a focus on leadership and customer engagement.

💰 Compensation & Benefits

Salary Range: Not specified

Benefits:

• Health insurance (medical, dental, and vision)
• Paid time off
• Tuition assistance
• Generous employee discounts

Working Hours: 40 hours per week, including nights, weekends, and early mornings

ASSUMPTION: Compensation likely aligns with industry standards for retail management roles. Benefits emphasize employee well-being and development.

📌 Applicant Insights

🔍 Company Context

Industry: Retail, focusing on creative and arts supplies

Company Size: Over 10,001 employees, offering vast resources and opportunities for career growth

Founded: 1973

Company Description:

• Operates over 1,300 stores across the US and Canada
• Focus on fostering creativity and innovation
• Subsidiaries include Artistree and MakerPlace by Michaels

Company Specialties:

• Crafts
• Framing
• Kids crafts

Company Website: http://www.michaels.com/

ASSUMPTION: The company's large size and extensive market presence suggest a stable employment environment with diverse advancement opportunities.

📊 Role Analysis

Career Level: Mid-level management, offering leadership and operational responsibilities

Reporting Structure: Reports to Store Manager, overseeing a customer experience team

Work Arrangement: On-site work with flexible scheduling to meet business needs

Growth Opportunities:

• Potential advancement to higher management roles
• Skill development in leading omnichannel initiatives
• Increased responsibility in store operations

ASSUMPTION: This role serves as a gateway for advancement within retail management, especially for those demonstrating strong leadership and customer service skills.

🌍 Location & Work Environment

Office Type: Retail store environment

Office Location(s): Abilene, TX, with engagement in in-store operations

Geographic Context:

• The store is part of a nationwide chain offering stability
• Potential opportunities to work in other locations across the country
• Local community involvement through store events

Work Schedule: Inclusively requires nights and weekends

ASSUMPTION: Store location provides a personal touch with customers, enhancing the customer experience and community connection.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Initial phone screening with HR
• In-person interview with store management

Key Assessment Areas:

• Leadership abilities
• Customer service skills
• Adherence to company protocols

Application Tips:

• Highlight previous retail management experience
• Demonstrate a customer-centric approach
• Showcase leadership and training skills

ATS Keywords: Customer Service, Retail Management, Omnichannel, Inventory Management

ASSUMPTION: Emphasis on customer service and leadership indicates that applicants should be prepared to demonstrate these competencies during the interview process.

🛠️ Tools & Technologies

• Point of Sale (POS) systems
• Inventory management software
• Omnichannel order management tools

ASSUMPTION: Basic knowledge of retail technologies is expected, as these will be integral to managing store operations effectively.

👔 Cultural Fit Considerations

Company Values:

• Creativity and innovation
• Responsibility and integrity
• Community engagement

Work Style:

• Flexible to meet shifting retail demands
• Collaborative with team-oriented projects
• Proactive problem-solving skills

Self-Assessment Questions:

• How do you ensure customer satisfaction in a busy retail environment?
• What strategies would you implement for effective team leadership?
• How do you handle compliance with company policies?

ASSUMPTION: Candidates who resonate with these values are likely to thrive, suggesting a strong cultural alignment is crucial for success.

⚠️ Potential Challenges

• Balancing customer service with operational responsibilities
• Adapting to a fast-paced retail environment with varied demands
• Meeting KPIs consistently
• Navigating compliance and inventory challenges

ASSUMPTION: Challenges stem from the dual focus on customer experience and operational excellence, requiring a versatile skill set.

📈 Similar Roles Comparison

• Similar titles might include Assistant Store Manager or Supervisor in other retail chains
• Role requires comparable leadership and customer service skills
• Focus on omnichannel processes is unique to stores emphasizing digital integration

ASSUMPTION: Comparison with similar roles hints at transferable skills, especially in customer-centric retail environments.

📝 Sample Projects

• Implementing a new store layout to enhance customer flow
• Organizing a community event to boost store visibility
• Developing a staff training program for improved customer interaction

ASSUMPTION: Projects reflect the creative and community-oriented nature of Michaels Stores, with a focus on innovative solutions.

❓ Key Questions to Ask During Interview

• How does the company measure success in this role?
• What are the biggest challenges the store is currently facing?
• How are omnichannel processes integrated into day-to-day store operations?
• What opportunities for advancement are available?
• Can you provide examples of team-led initiatives that were successful?

ASSUMPTION: These questions will help candidates assess alignment with store goals and expectations while expressing genuine interest in growth.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare your resume to include relevant retail management experience
• Highlight any omnichannel or digital retail experience
• Emphasize leadership and customer-centric achievements
• Be ready to discuss how you handle compliance and operational challenges

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.