Retail- Event Coordinator

📌 Core Information

🔹 Job Title: Retail- Event Coordinator

🔹 Company: Michaels Stores

🔹 Location: United States

🔹 Job Type: On-site

🔹 Category: 📆 Event Marketing & Coordination

🔹 Date Posted: March 29, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: Not specified as remote; on-site work expected

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Planning and coordinating in-store events to ensure a memorable customer experience
• Facilitating activities like craft projects, face painting, and birthday parties
• Providing exceptional customer service to store patrons
• Executing operational tasks to uphold store standards and assist with merchandise management

ASSUMPTION: It is assumed that the Event Coordinator plays a crucial role in boosting customer engagement and satisfaction through well-organized in-store activities, potentially directly influencing store sales and customer retention.

📋 Key Responsibilities

✅ Plan, coordinate, and facilitate various events, including children's birthday parties, to ensure guest satisfaction

✅ Deliver friendly customer service and assist customers as they shop

✅ Ensure a smooth checkout experience, promote the Rewards program, and enroll customers in Private Label Credit Cards

✅ Engage customers in the Voice of Customer (VOC) survey

✅ Execute Omni channel processes like Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)

✅ Handle truck unloads, stocking, and merchandise recovery

✅ Cross-train in custom framing

✅ Maintain cleanliness and safety standards in the store

✅ Communicate effectively with clients and internal team members about event details

✅ Create backup plans for events to ensure client satisfaction even in unforeseen situations

ASSUMPTION: The responsibilities may require flexibility and strong multitasking abilities, as the coordinator must manage both planned events and unscheduled customer service needs.

🎯 Required Qualifications

Education: Not specified; likely open to candidates without formal educational requirements but with relevant experience.

Experience: Must have experience working with children and facilitating events

Required Skills:

• Excellent people and communication skills
• Organizational and creative problem-solving skills
• Interpersonal skills and energetic personality

Preferred Skills:

• Retail experience
• Customer service background

ASSUMPTION: A strong ability to interact with diverse customer age groups and manage event logistics efficiently is implied.

💰 Compensation & Benefits

Salary Range: $14.81 - $17.30 per hour

Benefits:

• Health insurance (medical, dental, and vision)
• Paid time off
• Employee discounts
• Tuition assistance and more

Working Hours: Full-time, 40 hours per week, including nights, weekends, and early mornings

ASSUMPTION: Compensation aligns with industry norms for entry-level event coordination roles in retail, and benefits provide comprehensive support for personal and professional development.

📌 Applicant Insights

🔍 Company Context

Industry: Retail - focused on crafts, arts, and DIY

Company Size: Over 10,001 employees, suggesting a robust organizational structure with broad career opportunities

Founded: 1973

Company Description:

• Leading creative destination in North America
• Operate over 1,300 stores in 49 states and Canada
• Multichannel retailer with e-commerce capabilities

Company Specialties:

• Crafts and DIY projects
• Framing and floral products
• Specialty in children's crafts and educational fun

Company Website: www.michaels.com

ASSUMPTION: Michaels’ strong focus on creativity and DIY culture is reflected in its tailored customer experiences and diverse product offerings.

📊 Role Analysis

Career Level: Entry-level with potential growth into higher event management roles

Reporting Structure: Likely reports to a Store Manager or Event Manager

Work Arrangement: Primarily on-site with emphasis on customer interaction

Growth Opportunities:

• Potential for managerial roles in event coordination
• Opportunities to gain skills in retail management and operations
• Access to cross-training in related retail areas

ASSUMPTION: The role offers a robust introduction to retail operations, with subsequent advancement opportunities hinging on performance and skill development.

🌍 Location & Work Environment

Office Type: Retail store setting

Office Location(s): Colorado Springs - Lake Ave, CO (main location for this role)

Geographic Context:

• Located in a well-trafficked commercial area
• Service-oriented with strong customer footfall
• Part of a larger chain providing consistency across locations

Work Schedule: Regular retail hours with requirements for weekend and holiday shifts

ASSUMPTION: The role demands resilience and adaptability due to dynamic in-store activities and customer interaction.

💼 Interview & Application Insights

Typical Process:

• Initial application through company website or job portal
• Phone or video interview with a recruiter
• On-site interview with hiring manager or team lead

Key Assessment Areas:

• Communication and interpersonal skills
• Experience with event coordination
• Ability to handle customer service scenarios

Application Tips:

• Highlight experience with children and event facilitation
• Demonstrate enthusiasm for creative projects
• Prepare examples of past customer service successes

ATS Keywords: Event Coordination, Customer Service, Retail Experience, Communication Skills, Creativity

ASSUMPTION: Candidates who offer detailed examples of past relevant experiences will stand out during the interview process.

🛠️ Tools & Technologies

• POS systems for transaction management
• CRM tools for customer rewards and engagements
• Event management software for scheduling and coordination

ASSUMPTION: Familiarity with retail tech tools and basic event management software is beneficial for the role.

👔 Cultural Fit Considerations

Company Values:

• Commitment to creativity and innovation
• Focus on customer engagement and satisfaction
• Inclusivity and respect for diversity

Work Style:

• Collaborative and team-focused environment
• Adaptable to fast-paced retail scenarios
• Detail-oriented yet flexible to meet customer needs

Self-Assessment Questions:

• Can I effectively communicate with a diverse clientele?
• Am I enthusiastic about crafting and creative projects?
• Do I handle unexpected changes with a calm and proactive approach?

ASSUMPTION: Candidates who align with a creative and customer-focused team culture will thrive.

⚠️ Potential Challenges

• Managing multiple events simultaneously
• Adapting to changing customer demands
• Balancing event responsibilities with daily operational tasks
• Ensuring client satisfaction in high-pressure situations

ASSUMPTION: Challenges can be met successfully with strong organizational and interpersonal skills.

📈 Similar Roles Comparison

• Roles in similar retail chains often have a narrower focus purely on customer service without the event coordination element.
• Comparable positions may not offer the creative aspect of facilitating craft projects
• Compensation and benefits may vary slightly based on location and company size.

ASSUMPTION: The event coordination aspect provides a unique edge over similar positions in the retail industry.

📝 Sample Projects

• Organizing a themed birthday party for children, including activities and decorations
• Executing a craft workshop for adults, coordinating supplies, and instructing participants
• Planning and facilitating a store event around a seasonal theme such as holidays or back-to-school

ASSUMPTION: Sample projects reflect the importance of creativity and logistical planning in this role.

❓ Key Questions to Ask During Interview

• How does this role fit into the store's overall sales strategy?
• What are the typical events managed by the Event Coordinator?
• How is success measured for event coordination within the store?
• What are the company’s expectations regarding flexible working hours during events?
• How does the team collaborate on multi-role tasks and responsibilities?

ASSUMPTION: These questions aid in clarifying expectations and aligning candidate strengths with role requirements.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the Michaels career site
• Ensure your resume highlights relevant experience, especially with events and customer interaction
• Prepare for potential virtual interviews by setting up a reliable video connection
• If progressing to an in-person interview, visit a store to understand the environment
• Follow up with a thank you note reiterating your enthusiasm for the position

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.