Retail Event Coordinator

📌 Core Information

🔹 Job Title: Retail Event Coordinator

🔹 Company: Michaels Stores

🔹 Location: San Antonio, TX

🔹 Job Type: Part-Time

🔹 Category: Retail

🔹 Date Posted: April 14, 2025

🔹 Experience Level: Entry-Level

🔹 Remote Status: On-Site

🚀 Job Overview

Key aspects of this role include:

• Planning, coordinating, and facilitating events within a Michaels store
• Delivering exceptional customer service
• Completing operational tasks to maintain store standards
• Working with customers of all ages, including children
• Collaborating with team members to ensure a positive customer experience

ASSUMPTION: This role requires strong interpersonal skills, creativity, and the ability to multitask in a fast-paced environment.

📋 Key Responsibilities

✅ Plan and coordinate multiple events at once, including children’s birthday parties and other craft classes or events

✅ Engage with clients of all ages, creating an environment of fun and creativity

✅ Demonstrate and instruct party participants in the completion of craft projects, perform face painting and other activities

✅ Facilitate and implement party add-ons such as goody bags, balloons, etc. to company standards

✅ Communicate events with clients and store team members

✅ Complete administrative tasks such as answering emails, making phone calls, and completing paperwork as needed

✅ Adjust plans and events based on client’s feedback and needs

✅ Create backup or emergency plans to be executed as needed

✅ Ensure client satisfaction for scheduled events

✅ Uphold the company’s cleanliness and safety standards, setting up, breaking down, and cleaning before and after each event

✅ Help customers shop, locate products, and provide them with solutions

✅ Provide fast and friendly check out experience

✅ Engage customers on benefits of Rewards program and Private Label Credit Cards and complete enrollments

✅ Educate customer on Voice of Customer (VOC) survey

✅ Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)

✅ Participate in the truck un-load, stocking and planogram (POGs) processes

✅ Complete merchandise recovery and maintenance

✅ Perform Store in Stock Optimization (SISO) and AD set duties as assigned

✅ Support shrink and safety programs

✅ Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements

✅ Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations

✅ Cross trained in Custom Framing selling and production

✅ Participate in daily store cleanliness activities

ASSUMPTION: This role involves a high degree of customer interaction and requires strong communication and interpersonal skills.

🎯 Required Qualifications

Education: High school diploma or equivalent

Experience: Retail and/or customer service experience required

Required Skills:

• Excellent people skills
• Experience working with children and children’s events
• Good communication skills including written, verbal, and nonverbal communication as well as listening skills
• Organizational skills, interpersonal skills, and creative problem-solving skills

Preferred Skills:

• Previous experience in event planning or coordination
• Bilingual or multilingual skills

ASSUMPTION: Candidates should have a genuine love for working with people and a passion for creating memorable experiences.

💰 Compensation & Benefits

Salary Range: $12 - $15 per hour (based on industry standards for part-time retail roles)

Benefits:

• Health Insurance
• Paid Time Off
• Tuition Assistance
• Generous Employee Discounts

Working Hours: Flexible scheduling, including nights, weekends, and early mornings

ASSUMPTION: The salary range provided is an estimate based on industry standards for part-time retail roles. Actual compensation may vary based on experience and performance.

📌 Applicant Insights

🔍 Company Context

Industry: Michaels Stores operates in the retail industry, specializing in arts, crafts, and framing supplies. The company has over 1,300 stores across North America and is the leading creative destination in the region.

Company Size: Michaels Stores has 10,001+ employees, making it a large corporation with a significant presence in the retail sector.

Founded: Michaels Stores was founded in 1973 and is headquartered in Irving, Texas.

Company Description:

• Michaels Stores offers a wide range of products for creative projects, including arts, crafts, and home decor supplies
• The company is committed to fueling the joy of creativity and providing customers with an inspiring shopping experience
• Michaels Stores also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels, a dedicated handmade goods marketplace

Company Specialties:

• Crafts
• Framing
• Floral
• Art
• Kids crafts
• DIY
• Yarn
• Beading
• Scrapbooking
• Handmade
• Ecommerce

Company Website: Michaels.com

ASSUMPTION: Michaels Stores is a well-established retailer with a strong brand presence in the arts and crafts industry.

📊 Role Analysis

Career Level: Entry-Level

Reporting Structure: The Retail Event Coordinator reports directly to the Store Manager.

Work Arrangement: This is an on-site, part-time role with flexible scheduling, including nights, weekends, and early mornings.

Growth Opportunities:

• Cross-training opportunities in other aspects of the business, such as Custom Framing or Store Management
• Potential for full-time employment or career progression within the company
• Access to professional development and training programs

ASSUMPTION: This role offers opportunities for career growth and development within the company.

🌍 Location & Work Environment

Office Type: Retail Store Setting

Office Location(s): San Antonio, TX (255 E Basse Rd Ste 120)

Geographic Context:

• The store is located in a bustling retail area, with easy access to major highways
• The store is part of a larger shopping center, offering ample parking and nearby dining options
• The San Antonio area has a diverse population and a vibrant arts and culture scene

Work Schedule: Flexible scheduling, including nights, weekends, and early mornings

ASSUMPTION: The work environment is fast-paced and customer-focused, with a strong emphasis on teamwork and collaboration.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening
• In-store interview with the Store Manager
• Background check and onboarding

Key Assessment Areas:

• Customer service skills
• Event planning and coordination abilities
• Communication and interpersonal skills
• Problem-solving and time management skills

Application Tips:

• Highlight any relevant experience working with children or planning events
• Tailor your resume to emphasize skills and experiences relevant to the role
• Prepare examples of creative projects or events you have planned and executed
• Demonstrate your enthusiasm for the role and the company during the interview

ATS Keywords: Event Planning, Customer Service, Retail, Children’s Events, Craft Classes, Michaels Stores

ASSUMPTION: The interview process for this role will focus on assessing the candidate’s customer service skills, event planning abilities, and cultural fit within the company.

🛠️ Tools & Technologies

• Point-of-Sale (POS) system
• Inventory management software
• Event planning and coordination tools (e.g., online booking platforms, event management software)

ASSUMPTION: The tools and technologies used in this role are standard for the retail industry and require minimal training.

👔 Cultural Fit Considerations

Company Values:

• Creativity
• Inspiration
• Community
• Excellence
• Integrity
• Diversity
• Inclusion

Work Style:

• Fast-paced and dynamic work environment
• Strong emphasis on teamwork and collaboration
• Focus on providing exceptional customer service
• Opportunities for career growth and development

Self-Assessment Questions:

• Do you have a genuine love for working with people and creating memorable experiences?
• Are you comfortable working in a fast-paced, customer-focused environment?
• Do you have strong communication and interpersonal skills?
• Are you able to multitask and prioritize effectively in a busy work setting?

ASSUMPTION: Michaels Stores values employees who are passionate about creativity, customer service, and teamwork.

⚠️ Potential Challenges

• Working with a diverse customer base, including children, can be challenging at times
• The work environment can be fast-paced and demanding, with long hours on your feet
• The role may require working on holidays and weekends
• The company’s success is dependent on strong sales performance, which can create pressure to meet targets

ASSUMPTION: The potential challenges of this role are outweighed by the opportunities for career growth and development within the company.

📈 Similar Roles Comparison

• Event Coordinator vs. Event Planner: Event Coordinators typically work in a retail setting, focusing on customer experience and in-store events, while Event Planners may work in various industries and focus on larger-scale events
• Retail Sales Associate: Both roles involve customer service and sales, but the Event Coordinator role has a stronger focus on event planning and coordination
• Career Path: The Event Coordinator role can lead to opportunities in event planning, management, or other areas of the retail industry

ASSUMPTION: The Event Coordinator role at Michaels Stores offers a unique blend of customer service, event planning, and retail experience.

📝 Sample Projects

• Planning and executing a themed children’s birthday party, including custom decorations, activities, and favors
• Coordinating a store-wide craft event, including setup, vendor management, and customer engagement
• Developing and implementing a new in-store event concept, including marketing materials, event planning, and execution

ASSUMPTION: The sample projects provided are intended to give candidates an idea of the types of events and projects they may work on in this role.

❓ Key Questions to Ask During Interview

• What are the most challenging aspects of the role, and how can I best prepare for them?
• How does this role support the company’s overall mission and values?
• What opportunities are there for growth and development within the company?
• How does the company support work-life balance for part-time employees?
• What are the most important qualities and skills for success in this role?

ASSUMPTION: Asking thoughtful questions during the interview demonstrates your interest in the role and the company.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume to highlight skills and experiences relevant to the role, such as event planning, customer service, and working with children
• Prepare a cover letter that explains your interest in the role and the company
• If applicable, prepare examples of creative projects or events you have planned and executed
• Follow up with the hiring manager one week after submitting your application to express your continued interest in the role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.