🔹 Job Title: Retail Manager – Customer Experience Manager (Part Time)
🔹 Company: Michaels Stores
🔹 Location: United States
🔹 Job Type: On-site
🔹 Category: 🎧 Customer Experience (CX)
🔹 Date Posted: March 30, 2025
🔹 Experience Level: 2-5 years
🔹 Remote Status: On-site
Key aspects of this role include:
ASSUMPTION: This position focuses heavily on customer interaction and maintaining operational excellence, informed by the emphasis on customer experience and front-end management in the description.
✅ Deliver friendly customer service and manage front-end operations
✅ Lead and manage adherence to Standard Operating Procedures (SOPs)
✅ Ensure execution of company policies and store conditions
✅ Plan and lead execution of class and in-store events
✅ Assist with cash reconciliation, bank deposits, and inventory processes
✅ Train and coach the customer experience team
✅ Serve as a Manager on Duty
✅ Participate in truck unloading and stocking processes
✅ Cross train in Custom Framing selling and production
ASSUMPTION: Responsibilities suggest that the role is multi-faceted, requiring adeptness in both people management and operational tasks, typical of a retail management role.
Education: Not specified
Experience: Retail management experience preferred
Required Skills:
Preferred Skills:
ASSUMPTION: Assumes a focus on both leadership and practical retail skills, as indicated by the emphasis on operational tasks and team management.
Salary Range: Not specified
Benefits:
Working Hours: 20 hours per week, with expected flexibility for nights and weekends
ASSUMPTION: Benefits are robust, aligning with industry standards for part-time positions, emphasizing employee wellbeing and satisfaction.
Industry: Retail, focusing on creative and specialty goods
Company Size: Over 10,001 employees, suggesting diverse opportunities and resources for professional growth
Founded: 1973
Company Description:
Company Specialties:
Company Website: www.michaels.com
ASSUMPTION: The company's large size and market presence suggest a stable and potentially rewarding career path for employees interested in retail and creative industries.
Career Level: Mid-level, balancing direct customer interaction with managerial duties
Reporting Structure: Reports to the Store Manager, likely with oversight of a customer experience team
Work Arrangement: On-site, requiring significant time in the store
Growth Opportunities:
ASSUMPTION: This role is positioned to be a stepping stone for those aiming to advance further into retail management, implied by the responsibilities and managerial structure.
Office Type: Retail store environment
Office Location(s): Stores across the United States, specific location not specified
Geographic Context:
Work Schedule: Includes nights, weekends, and early mornings
ASSUMPTION: The role requires adaptability to various retail environments and schedules to meet operational demands at different times of the day.
Typical Process:
Key Assessment Areas:
Application Tips:
ATS Keywords: Customer Service, Retail Management, Team Leadership, Inventory Management
ASSUMPTION: Assumes a standard retail hiring process, focusing on skills relevant to the job description, such as customer service and management.
ASSUMPTION: Assumes familiarity with retail technologies, critical for efficient operation and management within the store environment.
Company Values:
Work Style:
Self-Assessment Questions:
ASSUMPTION: Assumes that candidates should align with the company's focus on creativity and customer service, as inferred from the role and company narrative.
ASSUMPTION: Challenges are inferred from the typical retail environment and the multifaceted nature of the role.
ASSUMPTION: These comparisons assume roles with partial overlaps in responsibilities but differing focuses.
ASSUMPTION: Project examples are based on typical initiatives within a retail environment for a role of this nature.
ASSUMPTION: These questions are crafted to better understand role expectations and team dynamics, derived from the job description and company ethos.
To apply for this position:
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.