Retail - PT - Customer Experience Manager - Nights & Weekends - Yorktown Heights NY

📌 Core Information

🔹 Job Title: Retail - PT - Customer Experience Manager - Nights & Weekends - Yorktown Heights NY

🔹 Company: Michaels Stores

🔹 Location: Yorktown Heights, NY, United States

🔹 Job Type: On-site

🔹 Category: 🎧 Customer Experience (CX)

🔹 Date Posted: March 30, 2025

🔹 Experience Level: 2-5 years

🔹 Remote Status: Not specified

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Leading front-end operations to ensure a customer-centric shopping experience
• Managing omnichannel processes for seamless service delivery
• Training and coaching team members to achieve performance goals
• Ensuring compliance with company policies and standards

ASSUMPTION: The role likely involves significant interaction with customers and team members to uphold the company's brand promises. It demands leadership and organizational skills to handle nights and weekend shifts effectively.

📋 Key Responsibilities

✅ Deliver effective front-end operations aligned with brand promises

✅ Assist Store Manager with SOPs, compliance, and execution of company policies

✅ Oversee front-end policies, procedures; achieve KPIs

✅ Plan and lead in-store events as per company programs

✅ Manage shrink and safety programs

✅ Assist with cash reconciliation and bank deposits

✅ Handle inventory processes, including RTV and ASN activities

✅ Onboard new team members and support talent development

✅ Serve as Manager on Duty (MOD) when required

✅ Participate in truck unloading and stocking processes

✅ Cross-train in Custom Framing if applicable in the store

ASSUMPTION: Responsibilities suggest a blend of customer service, operations management, and team leadership, emphasizing multitasking and problem-solving.

🎯 Required Qualifications

Education: Not specified

Experience: Retail management experience preferred

Required Skills:

• Customer Service
• Team Leadership
• Compliance with operational procedures

Preferred Skills:

• Experience in omnichannel retail operations
• Event planning and execution

ASSUMPTION: A keen understanding of retail operations and customer service dynamics is essential, with leadership skills being crucial for managing evening shifts and weekends.

💰 Compensation & Benefits

Salary Range: $18.00 - $23.20 per hour

Benefits:

• Health insurance (medical, dental, and vision)
• Paid time off
• Generous employee discounts

Working Hours: 20 hours per week, including nights and weekends

ASSUMPTION: Compensation is based on industry standards for part-time retail management roles with fluctuations depending on location and experience.

📌 Applicant Insights

🔍 Company Context

Industry: Retail, focusing on arts and crafts supplies

Company Size: 10,001+ employees, offering stability and growth opportunities

Founded: 1973, providing a solid history and reputation in the creative industry

Company Description:

• Michaels is North America's leading creative destination
• Operates over 1,300 stores in 49 states and Canada
• Offers a diverse range of creative products and services

Company Specialties:

• Crafts
• Framing
• E-commerce

Company Website: http://www.michaels.com/

ASSUMPTION: The company's large employee base and industry position suggest strong organizational support and resources for personal career development.

📊 Role Analysis

Career Level: Intermediate, requiring leadership and operational skills

Reporting Structure: Reports to the Store Manager

Work Arrangement: On-site, primarily focused on the store floor

Growth Opportunities:

• Progression to store management positions
• Professional development through company training programs
• Exposure to multifaceted retail operations

ASSUMPTION: This role is likely a stepping stone to advanced managerial roles within the company, opening pathways for those seeking career growth in retail.

🌍 Location & Work Environment

Office Type: Retail store environment with customer-facing opportunities

Office Location(s): Yorktown Heights, NY

Geographic Context:

• Located in a commercial area
• Accessible to customers within the community
• Close to key shopping and entertainment venues

Work Schedule: Includes nights, weekends, and early mornings

ASSUMPTION: The work environment is dynamic and fast-paced, suited for those who thrive in interactive and customer-oriented settings.

💼 Interview & Application Insights

Typical Process:

• Submit an online application
• Participate in a phone screening
• Attend an in-person or virtual interview

Key Assessment Areas:

• Customer service orientation
• Ability to manage and lead a team
• Proficiency in retail operations

Application Tips:

• Highlight relevant retail management experience
• Emphasize leadership and customer service skills
• Demonstrate understanding of retail compliance and SOPs

ATS Keywords: Customer Service, Retail Management, Leadership, Inventory Management, Omnichannel Processes

ASSUMPTION: The hiring process values candidates who demonstrate strong interpersonal and organizational skills with a passion for customer service.

🛠️ Tools & Technologies

• Retail management systems
• Cash handling and reconciliation tools
• Inventory tracking software

ASSUMPTION: Familiarity with retail technology and systems is crucial for maintaining efficient store operations.

👔 Cultural Fit Considerations

Company Values:

• Commitment to creativity and innovation
• Customer-centric approach
• Integrity and teamwork

Work Style:

• Proactive and customer-focused
• Team-oriented and collaborative
• Flexible and adaptable to change

Self-Assessment Questions:

• Do I enjoy leading and developing teams?
• Am I able to work flexible hours including nights and weekends?
• Can I maintain operational standards efficiently?

ASSUMPTION: Candidates who align with the company's creative, customer-oriented culture will likely thrive in this role.

⚠️ Potential Challenges

• Managing teams during high-traffic periods
• Ensuring compliance with all operational procedures
• Balancing multiple responsibilities simultaneously
• Working variable shifts including late nights and weekends

ASSUMPTION: The role may present challenges typical of retail environments, including fluctuating customer demands and dynamic schedules.

📈 Similar Roles Comparison

• Compared to similar roles, emphasis is placed on customer interaction and omnichannel processes
• Opportunity for advancement with a focus on internal development
• Offers a competitive salary compared to local retail market standards

ASSUMPTION: Similar roles may offer different focuses, such as more specialized management, but this role provides well-rounded management exposure.

📝 Sample Projects

• Leading seasonal sales campaigns
• Implementing store layout adjustments for improved customer flow
• Coordinating in-store creative workshops

ASSUMPTION: Projects are likely aligned with enhancing customer experiences and increasing store productivity.

❓ Key Questions to Ask During Interview

• What are the key performance indicators for success in this role?
• How does Michaels support career growth and development?
• Can you describe a typical day for someone in this position?
• What are the most significant challenges faced by the team?
• How does the company measure customer satisfaction?

ASSUMPTION: These questions will help potential candidates gauge cultural fit and operational expectations, preparing them for role nuances.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the Michaels careers page
• Prepare a resume highlighting relevant experience in retail management
• Include a cover letter expressing your interest and fit for the role
• Be ready for a potential preliminary phone interview
• Stay responsive to communication from HR for next steps

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.