📌 Core Information
🔹 Job Title: Risk Operations Manager, Account Health Support (Level 5)
🔹 Company: Amazon
🔹 Location: Barcelona, Catalonia, Spain
🔹 Job Type: On-site
🔹 Category: Operations
🔹 Date Posted: July 1, 2025
🔹 Experience Level: 2-5 years
🔹 Remote Status: No
🚀 Job Overview
Key aspects of this role include:
- Managing a team of 10-15 AHS Risk Specialists
- Driving efficiencies and improving operational performance
- Supporting risk assessments and mitigation strategies
- Leading cross-functional projects to enhance seller experience
ASSUMPTION: This role requires a balance of leadership, analytical, and project management skills to succeed.
📋 Key Responsibilities
✅ Manage and coach a team of 10-15 AHS Risk Specialists to achieve performance goals
✅ Implement performance goals and monitor progress, addressing performance barriers as needed
✅ Collaborate with AHS Program Management to execute daily staffing plans and address volume and capacity changes
✅ Maintain a positive and professional demeanor while managing sensitive issues
✅ Manage multiple high-visibility and complex cross-functional projects, resolving conflicts and assessing strategic initiative impacts
✅ Analyze data, use it to drive decision-making, and communicate findings effectively
✅ Foster a positive team environment and collaborate with specialists and peers globally
ASSUMPTION: This role involves a mix of people management, data analysis, and project leadership, requiring strong adaptability and multitasking skills.
🎯 Required Qualifications
Education: Bachelor's degree or equivalent experience
Experience: 2-5 years of relevant experience in leadership roles
Required Skills:
- Business proficient fluency in English and another language (German, French, Italian, or Spanish)
- Proven leadership and coaching skills
- Excellent interpersonal and communication skills
- Strong analytical and quantitative skills
- Ability to work independently and manage multiple projects
- Strong prioritization and time management skills
- Adaptability and flexibility in response to changing business needs
Preferred Skills:
- Solution-focused mindset with a passion for people leadership
- Proven ability to lead by example and motivate others to excellence
- Demonstrated ability to take ownership and deliver results in ambiguous environments
- At least 2-5 years of experience working in relevant industries such as law, customer service, investigations, project management, etc.
ASSUMPTION: Candidates should have a strong leadership background, excellent communication skills, and a proven track record in driving operational improvements.
💰 Compensation & Benefits
Salary Range: €45,000 - €60,000 per year (based on industry standards for a mid-level operations manager in Barcelona)
Benefits:
- Health, dental, and vision insurance
- Retirement savings plan with company match
- Generous paid time off and parental leave
- On-site services and amenities
- Employee discounts on Amazon products
Working Hours: Full-time, typically Monday to Friday, 9:00 AM to 6:00 PM (with flexibility for remote work)
ASSUMPTION: The salary range is estimated based on industry standards for a mid-level operations manager in Barcelona, considering the required experience and skills.
📌 Applicant Insights
🔍 Company Context
Industry: E-commerce and retail
Company Size: 10,001+ employees (Enterprise)
Founded: 1994 (Amazon.com) with the Barcelona office established in 2016
Company Description:
- Amazon is a global leader in e-commerce, offering a wide range of products and services
- Amazon's mission is to be Earth's most customer-centric company
- Amazon's culture is focused on innovation, operational excellence, and long-term thinking
Company Specialties:
- E-commerce platform development and management
- Logistics and supply chain management
- Cloud computing and digital services
- Artificial intelligence and machine learning
Company Website: Amazon.com
ASSUMPTION: Amazon's size and global presence offer extensive opportunities for career growth and development.
📊 Role Analysis
Career Level: Mid-level management
Reporting Structure: Directly manage a team of 10-15 AHS Risk Specialists, collaborate with AHS Program Management, and work cross-functionally with various teams
Work Arrangement: On-site with potential for remote work flexibility
Growth Opportunities:
- Progression to senior management roles within the AHS team or related departments
- Expansion into other areas of Amazon's operations or business units
- Development of leadership and management skills through coaching and mentoring opportunities
ASSUMPTION: This role offers strong potential for career advancement within Amazon's extensive operations organization.
🌍 Location & Work Environment
Office Type: Modern, collaborative workspace with on-site amenities
Office Location(s): Barcelona, Catalonia, Spain
Geographic Context:
- Barcelona is a major cultural, economic, and technological hub in Southern Europe
- The office is located in the 22@ district, a thriving business and innovation center
- Barcelona offers a high quality of life with a Mediterranean climate, vibrant culture, and diverse communities
Work Schedule: Full-time, typically Monday to Friday, 9:00 AM to 6:00 PM (with flexibility for remote work)
ASSUMPTION: The Barcelona office provides a dynamic and multicultural work environment, with ample opportunities for professional growth and development.
💼 Interview & Application Insights
Typical Process:
- Online application and resume screening
- Phone or video call with the hiring manager
- On-site or virtual interview with the team
- Final round interview with senior leadership
Key Assessment Areas:
- Leadership and management skills
- Communication and interpersonal skills
- Analytical and problem-solving abilities
- Adaptability and flexibility in response to changing business needs
- Cultural fit and alignment with Amazon's leadership principles
Application Tips:
- Tailor your resume to highlight relevant leadership, management, and analytical skills
- Prepare examples of your experience driving operational improvements and managing teams
- Demonstrate your understanding of Amazon's business and the role's responsibilities
- Showcase your ability to work effectively in a dynamic, fast-paced environment
ATS Keywords: Risk management, operations management, team leadership, process improvement, data analysis, stakeholder communication, project management, cross-functional collaboration
ASSUMPTION: The interview process will focus on assessing your leadership, analytical, and communication skills, as well as your cultural fit with Amazon's values.
🛠️ Tools & Technologies
- Amazon's proprietary tools and platforms
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Project management tools (e.g., Asana, Jira, Trello)
- Data analysis and visualization tools (e.g., Tableau, Power BI)
- Communication and collaboration tools (e.g., Slack, Microsoft Teams)
ASSUMPTION: Familiarity with Amazon's proprietary tools and relevant industry-standard software is essential for success in this role.
👔 Cultural Fit Considerations
Company Values:
- Customer obsession
- Ownership
- Invent and simplify
- Learn and be curious
- Hire and develop the best
- Insist on the highest standards
- Think big
- Bias for action
- Frugality
- Earn trust
Work Style:
- Fast-paced and dynamic
- Collaborative and team-oriented
- Data-driven and analytical
- Focused on operational excellence and continuous improvement
- Customer-centric and results-oriented
Self-Assessment Questions:
- Do you thrive in a fast-paced, dynamic work environment?
- Are you passionate about driving operational improvements and exceeding customer expectations?
- Do you have strong leadership and communication skills, with the ability to inspire and motivate teams?
- Are you comfortable working with data and using it to inform decision-making?
- Do you align with Amazon's leadership principles and company values?
ASSUMPTION: Success in this role requires a strong cultural fit with Amazon's values, as well as a proactive, data-driven, and customer-centric work style.
⚠️ Potential Challenges
- Managing a team in a fast-paced, dynamic environment with shifting priorities
- Balancing multiple projects and responsibilities with limited resources
- Addressing complex, high-visibility issues and escalations
- Working with diverse stakeholders, including internal teams and external partners
- Adapting to changes in business needs and priorities
ASSUMPTION: This role presents unique challenges that require strong adaptability, prioritization, and communication skills.
📈 Similar Roles Comparison
- Compared to related roles, this position focuses more on operational management and risk assessment, with less emphasis on strategic planning and business development
- Industry-specific context: E-commerce and retail operations require a strong understanding of online marketplaces, seller dynamics, and customer behavior
- Career path comparison: This role offers a clear path to senior management positions within Amazon's operations organization
ASSUMPTION: Understanding the unique aspects of this role and its industry context is crucial for successful application and onboarding.
📝 Sample Projects
- Developing and implementing a new risk assessment framework to improve seller experience and reduce operational costs
- Leading a cross-functional team to streamline AHS processes and workflows, resulting in a 20% improvement in efficiency
- Collaborating with product management to design and execute process and policy strategies that enhance seller interactions and drive business growth
ASSUMPTION: These sample projects demonstrate the role's focus on operational improvement, risk management, and cross-functional collaboration.
❓ Key Questions to Ask During Interview
- What are the most significant challenges facing the AHS team currently, and how can this role address them?
- How does this role collaborate with other teams and departments within Amazon's operations organization?
- What opportunities exist for professional development and growth within the AHS team and Amazon more broadly?
- How does Amazon support work-life balance for its employees, particularly in management roles?
- What are the key performance indicators (KPIs) for this role, and how are they tracked and reported?
ASSUMPTION: Asking thoughtful, insightful questions demonstrates your interest in the role and commitment to understanding Amazon's operations.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume to highlight your leadership, management, and analytical skills, with a focus on operational improvement and team management
- Prepare a cover letter that demonstrates your understanding of the role's responsibilities and your alignment with Amazon's values
- If applicable, prepare examples of your experience driving operational improvements and managing teams
- Follow up with the hiring manager one week after your final interview, inquiring about the next steps in the process
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
