🔹 Job Title: Senior Account Support Representative
🔹 Company: Commerce Bank
🔹 Location: MO - Kansas City Downtown/Plaza - Kansas City - KC Downtown Trust Building (922 Walnut) (64106)
🔹 Job Type: Full-Time, Hybrid (In office 2 days per week)
🔹 Category: Banking & Finance
🔹 Date Posted: May 8, 2025
🔹 Experience Level: 2-5 years
🔹 Remote Status: On-site (Hybrid)
Key aspects of this role include:
ASSUMPTION: This role requires a balance of independent work and team collaboration, with a strong focus on regulatory compliance and customer service.
✅ Assist with the underwriting of applicants for clients, ensuring compliance with risk and regulatory guidelines
✅ Complete verification of the credit process to ensure document integrity
✅ Notify clients within regulatory timeframes regarding account status
✅ Board and verify all new and existing accounts via manual entry or excel macros with a high degree of accuracy
✅ Validate the accuracy of data for contract clients to the system of record to ensure proper setup and accurate revenue share payments
✅ Research, build, and verify additional card requests to client specifications
✅ Respond accurately to external and internal customers' questions/requests via phone/email while maintaining Service Level Agreements (SLAs)
✅ Provide high-touch customer service that reflects empathy and a positive attitude when responding to questions and requests via phone/email
✅ Work independently to research and address complex tasks and issues through the utilization of industry knowledge and experience
✅ Perform other duties as assigned
ASSUMPTION: This role involves a mix of repetitive tasks and complex problem-solving, requiring strong attention to detail and analytical skills.
Education: Associate’s degree or equivalent combination of education and experience preferred
Experience: 2+ years of related banking and/or card industry experience required
Required Skills:
Preferred Skills:
ASSUMPTION: While not explicitly stated, having experience in the banking or card industry is crucial for success in this role. Additionally, bilingual skills may be beneficial for serving a diverse customer base.
Salary Range: $20.90 - $24.00 per hour (Based on relevant experience, skills, and competencies)
Benefits:
Working Hours: Full-time, 40 hours per week, with a hybrid schedule (In office 2 days per week)
ASSUMPTION: The salary range provided is an estimate and may vary based on individual qualifications and market conditions.
Industry: Banking. Commerce Bank is a regional bank headquartered in Kansas City and St. Louis, delivering a full line of financial services including business and personal banking, checking, savings, loans, credit and debit cards, plus investment services and wealth management.
Company Size: 1,001-5,000 employees. As a mid-sized company, Commerce Bank offers opportunities for growth and career development while maintaining a personal touch.
Founded: 1865. Commerce Bank has a rich history and established reputation in the banking industry.
Company Description:
Company Specialties:
Company Website: www.commercebank.com
ASSUMPTION: Commerce Bank's focus on customer service and community involvement sets it apart in the banking industry.
Career Level: Mid-level. This role requires 2+ years of experience and offers opportunities for growth and development within the company.
Reporting Structure: This role likely reports to a Team Lead or Manager within the Commercial Contracts department.
Work Arrangement: Hybrid. This role requires working on-site 2 days per week, with the remaining days worked remotely.
Growth Opportunities:
ASSUMPTION: With 2+ years of experience, candidates for this role are likely looking for opportunities to grow and advance their careers within the banking industry.
Office Type: Urban. The office is located in the Kansas City Downtown/Plaza area, offering a vibrant and dynamic work environment.
Office Location(s): 922 Walnut, Kansas City, Missouri 64106
Geographic Context:
Work Schedule: Full-time, with a hybrid schedule (In office 2 days per week)
ASSUMPTION: The urban office location and hybrid work arrangement offer a balance between a dynamic work environment and flexibility.
Typical Process:
Key Assessment Areas:
Application Tips:
ATS Keywords: Credit Support, Underwriting, Regulatory Compliance, Customer Service, Data Validation, Problem Solving, Attention to Detail, Communication, Teamwork, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Microsoft Outlook, Adaptability, Judgment, Research
ASSUMPTION: The application process for this role is likely to be competitive, with a focus on regulatory knowledge, customer service skills, and problem-solving abilities.
ASSUMPTION: Proficiency in Microsoft Office Suite is required for this role, while experience with banking and card industry-specific software is preferred.
Company Values:
Work Style:
Self-Assessment Questions:
ASSUMPTION: Commerce Bank values a collaborative, adaptable, and customer-focused work environment, and candidates should assess their fit with these values before applying.
ASSUMPTION: This role may present challenges in managing a high volume of customer inquiries, meeting tight deadlines, and navigating complex regulatory requirements.
ASSUMPTION: While this role shares similarities with other Account Support or Client Services roles, its focus on regulatory compliance and underwriting sets it apart.
ASSUMPTION: Sample projects for this role may involve complex underwriting tasks, process improvement initiatives, and regulatory compliance training.
ASSUMPTION: Interview questions should focus on team dynamics, professional development, role challenges, regulatory compliance, and work-life balance.
To apply for this position:
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.