📌 Core Information
🔹 Job Title: Senior Account Support Representative
🔹 Company: Commerce Bank
🔹 Location: Kansas City, Missouri
🔹 Job Type: Hybrid (In office 2 days per week)
🔹 Category: Banking & Financial Services
🔹 Date Posted: May 8, 2025
🔹 Experience Level: 2-5 years
🔹 Remote Status: On-site (Hybrid)
🚀 Job Overview
Key aspects of this role include:
- Supporting Commercial Contract clients in various ways, including underwriting, account setup, and maintenance
- Ensuring compliance with regulatory guidelines and risk management practices
- Providing high-touch customer service to both external and internal clients
- Working independently to research and address complex tasks and issues
- Collaborating with team members to ensure accurate and efficient processing of tasks
ASSUMPTION: This role requires a strong understanding of the complexities of card products and systems, as well as regulatory and compliance requirements. Excellent communication skills and the ability to manage multiple priorities are essential for success in this position.
📋 Key Responsibilities
✅ Complete both credit support and onboarding tasks, including:
- Assisting with the underwriting of applicants for clients while ensuring compliance with risk and regulatory guidelines
- Verifying the accuracy of data for contract clients to ensure proper setup and accurate revenue share payments
- Boarding and verifying all new and existing accounts via manual entry or excel macros with high degree of accuracy
- Researching, building, and verifying additional card requests to client specifications
- Responding accurately to external and internal customers' questions/requests via phone/email while maintaining Service Level Agreements (SLAs)
- Providing high-touch customer service that reflects empathy and a positive attitude when responding to questions and requests via phone/email
- Working independently to research and address complex tasks and issues through the utilization of industry knowledge and experience
- Performing other duties as assigned
ASSUMPTION: This role involves a high degree of accuracy and attention to detail, as well as the ability to prioritize and manage multiple tasks effectively.
🎯 Required Qualifications
Education: Associate’s degree or equivalent combination of education and experience preferred
Experience: 2+ years of related banking and/or card industry experience required
Required Skills:
- Clear understanding of the complexities of card products and systems used to research and navigate daily tasks
- Strong understanding of regulatory and compliance requirements
- Ability to analyze multiple and diverse sources of information before moving to a solution; exercise sound judgement when making decisions
- Inquisitive, agile, and strong team player with excellent written, verbal, and interpersonal communication skills
- Motivated and organized self-starter with strong attention to detail and ability to manage multiple priorities
- Ability to remain adaptable and resilient to situations with an optimistic outlook and cast a positive shadow that is aligned with the company's culture and Core Values
- Advanced ability to navigate computer systems effectively
- Intermediate level proficiency with Microsoft Word, Excel, PowerPoint, and Outlook
Preferred Skills:
- Bilingual or multilingual skills
ASSUMPTION: While not explicitly stated, having experience with relevant software and systems used in the banking and card industry would be beneficial for success in this role.
💰 Compensation & Benefits
Salary Range: $20.90 - $24.00 per hour (Amount based on relevant experience, skills, and competencies)
Benefits:
- Employer-sponsored health, dental, and vision insurance
- 401(k)
- Life insurance
- Paid vacation and personal time
- Career development and education assistance
- Voluntary supplemental benefits
Working Hours: Full-time (40 hours per week)
ASSUMPTION: The salary range provided is an estimate and may vary based on the candidate's experience, skills, and the company's assessment of their qualifications.
📌 Applicant Insights
🔍 Company Context
Industry: Commerce Bank operates in the banking and financial services industry, offering a range of products and services to both consumers and businesses. The company is known for its commitment to customer service and community involvement.
Company Size: Commerce Bank is a mid-sized company with approximately 501-1,000 employees, providing a supportive and collaborative work environment.
Founded: 1865 (as Commerce Trust Company)
Company Description:
- Commerce Bank is a leading provider of investment management, financial planning, trust, and private banking services
- The company offers a wide range of products and services to individuals, families, and institutional clients
- Commerce Bank is committed to providing exceptional customer service and building strong relationships with its clients
Company Specialties:
- Investment Management
- Wealth Management
- Institutional Asset Management
- Trust Services
- Estate Services
- Private Banking
- Foundation Services
- Retirement
- Non-Profit Services
- Financial Advisors
Company Website: http://www.commercetrustcompany.com
ASSUMPTION: Commerce Bank is a well-established and reputable financial institution with a strong focus on customer service and community involvement.
📊 Role Analysis
Career Level: This role is at the senior level, requiring a significant amount of experience and expertise in the banking and card industry.
Reporting Structure: The Senior Account Support Representative will report directly to the Manager of Account Support.
Work Arrangement: This is a hybrid role, requiring the employee to be on-site for two days per week.
Growth Opportunities:
- Progression to a management or leadership role within the department
- Expansion of responsibilities and skillset through cross-functional projects or assignments
- Opportunities for professional development and training
ASSUMPTION: This role offers opportunities for career growth and development within the company, as well as the chance to work on diverse and challenging projects.
🌍 Location & Work Environment
Office Type: The main office is located in Kansas City, Missouri, with additional offices in other states.
Office Location(s): 922 Walnut, Kansas City, Missouri 64106
Geographic Context:
- Kansas City is the largest city in Missouri and the 37th most populous city in the United States
- The city is known for its vibrant arts and culture scene, as well as its numerous parks and recreational opportunities
- The cost of living in Kansas City is relatively low compared to other major metropolitan areas in the United States
Work Schedule: Full-time (40 hours per week), with a hybrid work arrangement (in office 2 days per week)
ASSUMPTION: The hybrid work arrangement provides flexibility for employees, allowing them to balance their work and personal lives more effectively.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening
- In-person or virtual interview with the hiring manager
- Background check and reference check
- Job offer
Key Assessment Areas:
- Industry knowledge and experience
- Problem-solving skills
- Communication and interpersonal skills
- Attention to detail and accuracy
- Adaptability and resilience
Application Tips:
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role
- Demonstrate your understanding of the banking and card industry, as well as your familiarity with relevant software and systems
- Prepare examples of your problem-solving skills and ability to manage multiple priorities
ATS Keywords: Account Support, Credit Support, Onboarding, Underwriting, Customer Service, Regulatory Compliance, Risk Management, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Microsoft Outlook
ASSUMPTION: The interview process for this role will focus on assessing the candidate's industry knowledge, problem-solving skills, and ability to work effectively in a team environment.
🛠️ Tools & Technologies
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Relevant banking and card industry software and systems
- Customer relationship management (CRM) software
ASSUMPTION: The tools and technologies required for this role are industry-standard and can be learned through on-the-job training and professional development opportunities.
👔 Cultural Fit Considerations
Company Values:
- Integrity
- Respect
- Excellence
- Accountability
- Collaboration
Work Style:
- Collaborative and team-oriented
- Results-driven and focused on continuous improvement
- Adaptable and resilient in the face of change
- Committed to providing exceptional customer service
Self-Assessment Questions:
- Do I possess a strong understanding of the complexities of card products and systems, as well as regulatory and compliance requirements?
- Am I an effective communicator with excellent written, verbal, and interpersonal skills?
- Can I manage multiple priorities and work independently to research and address complex tasks and issues?
- Do I possess a positive attitude and the ability to remain adaptable and resilient in the face of change?
ASSUMPTION: Commerce Bank values employees who are collaborative, results-driven, and committed to providing exceptional customer service. Candidates who possess these qualities and align with the company's core values will be a strong fit for this role.
⚠️ Potential Challenges
- The role requires a high degree of accuracy and attention to detail, which can be challenging and time-consuming
- The hybrid work arrangement may present communication and collaboration challenges, as employees will need to balance on-site and remote work effectively
- The banking and card industry can be subject to regulatory changes and compliance requirements, which can impact the role's responsibilities and priorities
- The cost of living in Kansas City may be a consideration for candidates relocating to the area
ASSUMPTION: While these challenges exist, Commerce Bank provides the resources and support necessary for employees to succeed in their roles and overcome any obstacles they may face.
📈 Similar Roles Comparison
- This role is similar to an Account Support Specialist or Onboarding Specialist in the banking and card industry, but with a greater emphasis on senior-level responsibilities and experience
- The banking and financial services industry is highly regulated and subject to frequent changes in compliance requirements, which can impact the role's responsibilities and priorities
- Career progression in this role may lead to management or leadership positions within the department or related fields
ASSUMPTION: This role offers unique opportunities for career growth and development within the company, as well as the chance to work on diverse and challenging projects.
📝 Sample Projects
- Assisting with the underwriting of a large commercial contract client, ensuring compliance with regulatory guidelines and risk management practices
- Researching and verifying additional card requests for a client with complex and specific requirements
- Boarding and verifying a large number of new accounts for a client, ensuring accurate and efficient processing
ASSUMPTION: These sample projects demonstrate the range of responsibilities and challenges that a Senior Account Support Representative may face in this role.
❓ Key Questions to Ask During Interview
- Can you describe the team structure and dynamics of the Account Support department?
- How does the company support work-life balance for employees working in a hybrid arrangement?
- What opportunities exist for professional development and career growth within the company?
- How does the company ensure that employees remain up-to-date with regulatory changes and compliance requirements?
- What is the company's approach to diversity, equity, and inclusion in the workplace?
ASSUMPTION: Asking these questions will help you better understand the role, the team, and the company culture, allowing you to make an informed decision about your fit for the position.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role
- Prepare examples of your problem-solving skills and ability to manage multiple priorities
- Follow up with the hiring manager one week after submitting your application to inquire about the status of your application
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
