Senior Assurance & Well Managed Manager Product, Digital & Customer Experience Senior Assurance & Well Managed Manager Product, Digital & Customer Experience

📌 Core Information

🔹 Job Title: Senior Assurance & Well Managed Manager - Product, Digital & Customer Experience

🔹 Company: ANZ Banking Group Limited

🔹 Location: Melbourne, Victoria, Australia

🔹 Job Type: On-site

🔹 Category: 🎧 Customer Experience (CX)

🔹 Date Posted: April 1, 2025

🔹 Experience Level: 5-10 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Providing 1st line operational risk management and assurance
• Leading a small team in the delivery of 1st line support for Commercial Product & Digital space
• Monitoring operating and compliance key risks
• Developing and executing risk treatment plans

ASSUMPTION: The role requires a strong focus on risk management and compliance, reflecting ANZ's commitment to maintaining high standards in non-financial risk management.

📋 Key Responsibilities

✅ Supporting Commercial Product & Digital Risk Owners with operational risk and compliance matters.

✅ Collaborating with various teams to monitor operational risk and compliance key risks.

✅ Assisting in audit preparation and ongoing issue remediation related to operational risk.

✅ Designing and embedding business processes to manage operational risks and compliance.

✅ Engaging with Shared Services to drive risk mitigation and ensure alignment with ANZ standards.

✅ Developing frameworks and executing plans to meet regulatory requirements.

✅ Fostering team development through individual growth plans and performance management.

ASSUMPTION: Responsibilities assume extensive interaction with multiple teams across ANZ, leveraging risk management experience.

🎯 Required Qualifications

Education: Not specified but likely a degree in Business Management, Finance, or related field.

Experience: 5-10 years in risk management, assurance, or related fields.

Required Skills:

• Influencing and stakeholder management
• Relationship building across diverse teams
• Governance and risk management expertise

Preferred Skills:

• Experience in banking or finance industry
• Team leadership with a focus on individual development

ASSUMPTION: While a degree is not specified, candidates likely need formal education in a related field given the seniority and complexity of the role.

💰 Compensation & Benefits

Salary Range: Not specified; typically competitive with industry standards for similar roles in the banking sector.

Benefits:

• Flexible working arrangements
• Access to health and wellbeing services
• Discounts on selected ANZ products and services

Working Hours: Full-time, 40 hours per week with potential for flexible arrangements.

ASSUMPTION: Compensation includes standard banking sector benefits and possibly performance-based incentives.

📌 Applicant Insights

🔍 Company Context

Industry: Banking, a critical sector for global economic stability and growth.

Company Size: Over 50,000 employees, offering extensive resources and career paths.

Founded: Not specified; ANZ has a legacy spanning over 180 years.

Company Description:

• Among the top 4 banks in Australia
• Largest banking group in New Zealand and Pacific
• Committed to sustainability and financial wellbeing

Company Specialties:

• Retail Banking
• Private and Commercial Banking
• Wealth and Institutional Banking

Company Website: www.anz.com

ASSUMPTION: As a major bank, ANZ offers vast career opportunities and stability associated with leading financial institutions.

📊 Role Analysis

Career Level: Senior manager position ideal for experienced professionals in risk management.

Reporting Structure: Reports to the Product & Digital Assurance & Well Managed Lead.

Work Arrangement: On-site role based in Melbourne with potential for some flexibility.

Growth Opportunities:

• Leadership development and team management
• Engagement with strategic risk management initiatives
• Cross-departmental collaboration enhancing professional network

ASSUMPTION: Growth will come through managing complex risk scenarios and contributing to strategic decision-making.

🌍 Location & Work Environment

Office Type: Modern corporate office environment in a major city.

Office Location(s): 833 Collins Street, Docklands VIC 3008

Geographic Context:

• Located in Melbourne's central business district
• Accessible by public transport
• Proximity to various city amenities and services

Work Schedule: Standard business hours with potential flexible arrangements.

ASSUMPTION: The role is likely demanding but offers flexibility to adapt to personal circumstances.

💼 Interview & Application Insights

Typical Process:

• Initial application and resume submission
• Screening interview with HR or recruitment team
• Technical interview focusing on risk management capabilities

Key Assessment Areas:

• Risk management expertise
• Leadership and team management skills
• Strategic thinking and problem-solving abilities

Application Tips:

• Highlight experience in similar roles or industries
• Demonstrate leadership and team management experience
• Emphasize adaptability and a proactive nature

ATS Keywords: Operational risk, compliance, team leadership, risk management, digital assurance

ASSUMPTION: Candidates should prepare for interviews focusing on risk management and leadership capabilities.

🛠️ Tools & Technologies

• Risk management software
• Microsoft Office Suite
• Collaboration tools (e.g., Slack, Microsoft Teams)

ASSUMPTION: The role may require familiarity with advanced risk management tools and platforms used within the banking sector.

👔 Cultural Fit Considerations

Company Values:

• Inclusivity and diversity
• Integrity and ethics
• Commitment to sustainability

Work Style:

• Collaborative and team-focused
• Results-oriented with a focus on strategic goals
• Open communication and transparency

Self-Assessment Questions:

• How have you managed complex risk scenarios?
• Describe your experience in leading diverse teams.
• What strategies do you use to influence stakeholders?

ASSUMPTION: Candidates should align with ANZ's strong focus on community, integrity, and sustainability values.

⚠️ Potential Challenges

• Balancing risk management with business objectives
• Navigating regulatory changes and requirements
• Managing a diverse and dynamic team
• Ensuring stakeholder alignment and buy-in

ASSUMPTION: The role likely involves challenges typical of managing risk in a large financial institution, including alignment of compliance with business goals.

📈 Similar Roles Comparison

• Risk Manager at other major banks may offer similar responsibilities
• Operational Risk Consultant roles could have a wider scope across industries
• Assurance Manager roles often require strong compliance focus

ASSUMPTION: Comparisons stem from industry standards, indicating that this position combines risk management with assurance responsibilities.

📝 Sample Projects

• Developing a new risk management framework for a digital product
• Leading an audit preparation and compliance initiative
• Implementing an operational risk monitoring system

ASSUMPTION: Sample projects reflect typical responsibilities in risk management and digital assurance.

❓ Key Questions to Ask During Interview

• What are the biggest challenges currently facing the risk management team?
• How does ANZ measure success in this role?
• Can you describe the team structure and dynamics?
• What does a typical career path look like in this role?
• How does ANZ support ongoing professional development?

ASSUMPTION: These questions are designed to gauge team dynamics, role expectations, and opportunities for growth at ANZ.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Refer to job reference number 91632
• Prepare for your interview by researching ANZ's current initiatives
• Ensure your resume highlights relevant risk management experience
• Follow up after application submission to confirm receipt

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.

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