📌 Core Information
🔹 Job Title: Senior Brand Designer - Push & Email
🔹 Company: StubHub
🔹 Location: New York, NY
🔹 Job Type: Hybrid (3 days in-office, 2 days remote)
🔹 Category: Design
🔹 Date Posted: May 13, 2025
🔹 Experience Level: Mid-Senior level (5+ years of experience)
🔹 Remote Status: On-site with remote flexibility
🚀 Job Overview
Key aspects of this role include:
- Designing visually compelling, on-brand experiences for emails and push notifications
- Collaborating with cross-functional teams to define strategic opportunities and shape team priorities
- Translating campaign goals and audience insights into emotionally resonant, actionable creatives
- Establishing visual guidelines and templates for email and push channels
- Coaching and guiding junior or mid-level designers to grow their skills
ASSUMPTION: This role requires a strong blend of visual craft and strategic thinking, with a focus on driving business impact through effective communication with fans.
📋 Key Responsibilities
✅ Design visually compelling, on-brand experiences for emails and push notifications, elevating how StubHub communicates with fans throughout their journey
✅ Collaborate with product, content design, and engineering teams to define strategic opportunities and shape team priorities
✅ Translate campaign goals and audience insights into emotionally resonant, actionable creatives that drive engagement and business outcomes
✅ Establish visual guidelines and templates for email and push channels, ensuring effective brand expression aligned with StubHub’s broader identity
✅ Use qualitative and quantitative insights to inform design decisions and continuously optimize through testing and iteration
✅ Provide creative leadership by setting vision and balancing bold leaps with near-term execution
✅ Coach and guide junior or mid-level designers to grow their skills
ASSUMPTION: The responsibilities listed above are not exhaustive and may evolve based on business needs and the designer's skills and interests.
🎯 Required Qualifications
Education: Bachelor's degree in Graphic Design, Interaction Design, or a related field—or equivalent practical experience
Experience: 5+ years of professional experience with communication, product, or branding design
Required Skills:
- Proven expertise in designing for digital channels, with a strong portfolio showcasing exceptional visual design craft
- Experience leading email and push campaigns from concept to launch, with alignment to brand and business goals
- Proficient in HTML/CSS
- Strong understanding of digital design best practices across platforms (email clients, native apps, responsive web)
- Expertise in Figma and Adobe Creative Suite; motion experience is a plus
- Comfortable in a fast-paced, iterative product development process
Preferred Skills:
- Experience working with live event or entertainment industry
- Fluency in additional languages
ASSUMPTION: The required and preferred skills listed above are essential for success in this role, but StubHub values a diverse range of backgrounds and experiences, and encourages applicants from all walks of life to apply.
💰 Compensation & Benefits
Salary Range: $120,000 - $180,000 USD per year
Benefits:
- Accelerated Growth Environment: Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.
- Top Tier Compensation Package: Enjoy a rewarding compensation package that includes enticing stock incentives, aligning with our commitment to recognizing and valuing your contributions.
- Flexible Time Off: Embrace a healthy work-life balance with unlimited Flex Time Off, providing you the flexibility to manage your schedule and recharge as needed.
- Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.
- Team-Building Events: Engage in vibrant team events that foster camaraderie and collaboration, creating an atmosphere where your professional and personal growth are celebrated.
Working Hours: Full-time (40 hours per week), with a 3-day in-office and 2-day remote schedule
ASSUMPTION: The salary range and benefits listed above are subject to change and may vary based on the candidate's qualifications, skills, experience, and other factors. Actual compensation will be determined through the interview process.
📌 Applicant Insights
🔍 Company Context
Industry: StubHub operates in the live event ticketing industry, connecting fans, sellers, and partners globally through its marketplace.
Company Size: StubHub is a mid-sized company with 1,001-5,000 employees, providing ample opportunities for career growth and collaboration.
Founded: StubHub was founded in 2000 and has since grown to become the world's leading live event marketplace, with a presence in over 90 countries and territories.
Company Description:
- StubHub's mission is to give everyone the freedom to access and connect through live experiences.
- The company connects fans, sellers, and partners globally, providing access to an expansive catalog of events across more than 90 countries and territories.
- In 2024 alone, fans purchased over 40 million tickets from more than 1 million unique sellers on the StubHub marketplace.
- The platform operates in 33 languages and offers transactions in 48 currencies, ensuring that fans everywhere can discover and attend events seamlessly, no matter their location.
- StubHub is redefining live entertainment through consumer-focused products, omnichannel marketing excellence, and unparalleled global selection.
Company Specialties:
- e-commerce
- Innovation
- Technology
- Entertainment
- Ticketing
- Marketplace Management
- Live Entertainment
- Partnerships
Company Website: StubHub
ASSUMPTION: StubHub's extensive experience in the live event ticketing industry, combined with its commitment to innovation and customer focus, makes it an attractive place for designers looking to make a significant impact in the entertainment sector.
📊 Role Analysis
Career Level: This role is at the mid-senior level, offering ample opportunities for growth and leadership within the Consumer Experience (CX) organization at StubHub.
Reporting Structure: The Senior Brand Designer will report directly to the CX Design Lead and collaborate closely with product, content design, and engineering teams.
Work Arrangement: This is a hybrid role with a 3-day in-office and 2-day remote schedule, providing flexibility for work-life balance while fostering collaboration and team cohesion.
Growth Opportunities:
- Leading and mentoring junior or mid-level designers to grow their skills
- Expanding the scope of the role to include additional channels or responsibilities as the team and business grow
- Transitioning into a leadership role within the CX organization or across StubHub
ASSUMPTION: The growth opportunities listed above are not exhaustive and may evolve based on the designer's skills, interests, and the organization's needs.
🌍 Location & Work Environment
Office Type: StubHub's New York office is a modern, collaborative workspace designed to foster creativity and productivity.
Office Location(s): 1221 Avenue of the Americas, 10th Floor, New York, NY 10001
Geographic Context:
- New York City is a global hub for entertainment, arts, and culture, providing ample inspiration and networking opportunities for designers in the live event industry.
- The city offers a diverse range of neighborhoods, each with its unique character and amenities, catering to various lifestyles and preferences.
- New York's vibrant arts and culture scene fosters a creative and innovative environment for professionals in the design field.
Work Schedule: The work schedule for this role is a hybrid arrangement, with 3 days in the office and 2 days working remotely. This schedule offers a balance between collaboration and independent work, allowing designers to optimize their productivity and work-life balance.
ASSUMPTION: The work environment and schedule listed above are subject to change and may vary based on business needs and the designer's preferences. StubHub is committed to providing a flexible and supportive work environment that caters to the diverse needs of its employees.
💼 Interview & Application Insights
Typical Process:
- Initial phone or video screen with the CX Design Lead
- Design challenge or case study presentation to the CX Design team
- Final interview with the CX Design Lead and other stakeholders
- Background check and offer extension
Key Assessment Areas:
- Design skills and portfolio presentation
- Problem-solving and critical thinking abilities
- Collaboration and communication skills
- Alignment with StubHub's brand and design guidelines
- Cultural fit and adaptability
Application Tips:
- Tailor your resume and portfolio to highlight relevant skills and experiences for this role
- Prepare a strong design challenge or case study that demonstrates your ability to solve real-world problems and create impactful solutions
- Research StubHub's brand and design guidelines to ensure your work aligns with the company's visual language and aesthetic
- Be prepared to discuss your design process, decision-making, and how you incorporate user insights and feedback into your work
- Demonstrate your passion for live events and the entertainment industry, and how you can contribute to StubHub's mission
ATS Keywords: Brand Design, Visual Design, Email Campaigns, Push Notifications, Collaboration, Creative Leadership, Figma, Adobe Creative Suite, HTML, CSS, Digital Design Best Practices, Storytelling, User Experience, Coaching, Proactivity, Problem Solving
ASSUMPTION: The interview process and application tips listed above are subject to change and may vary based on business needs and the specific requirements of the role. StubHub is committed to providing a fair and transparent hiring process that prioritizes the unique strengths and experiences of each candidate.
🛠️ Tools & Technologies
- Figma
- Adobe Creative Suite (Photoshop, Illustrator, After Effects)
- HTML/CSS
- Responsive design frameworks (Bootstrap, Foundation, etc.)
- Email marketing platforms (Mailchimp, Campaign Monitor, etc.)
- Project management tools (Asana, Jira, etc.)
ASSUMPTION: The tools and technologies listed above are not exhaustive and may evolve based on the designer's skills, interests, and the organization's needs. StubHub is committed to providing its employees with the resources and tools necessary to succeed in their roles.
👔 Cultural Fit Considerations
Company Values:
- Customer-centricity: Putting customers first in all decisions and actions
- Integrity: Acting with honesty, fairness, and transparency in all interactions
- Innovation: Embracing a growth mindset and continuously seeking new and better ways to solve problems
- Collaboration: Working together to achieve common goals and drive collective success
- Accountability: Taking ownership of responsibilities and delivering on commitments
Work Style:
- Agile and adaptable, able to thrive in a fast-paced, iterative product development process
- Strong communication and collaboration skills, with the ability to work effectively with cross-functional teams
- Proactive and solutions-oriented, with a focus on driving business impact through design
- Comfortable working in a hybrid environment, balancing in-office collaboration with independent remote work
Self-Assessment Questions:
- How do you align with StubHub's customer-centric approach, and how have you demonstrated this in your previous roles?
- Can you provide an example of a time when you had to adapt to a significant change or challenge, and how did you approach it?
- How do you balance bold, innovative design ideas with the need to deliver practical, near-term solutions?
ASSUMPTION: The cultural fit considerations listed above are essential for success in this role, and candidates should be prepared to demonstrate their alignment with StubHub's values and work style throughout the interview process.
⚠️ Potential Challenges
- The fast-paced, iterative nature of the role may require designers to adapt quickly to changing priorities and tight deadlines
- The hybrid work arrangement may present challenges in maintaining consistent communication and collaboration with remote team members
- The live event industry is subject to seasonal fluctuations and unpredictable trends, which may impact the designer's workload and priorities
- The role may require designers to work on multiple projects simultaneously, requiring strong time management and organizational skills
ASSUMPTION: The potential challenges listed above are not exhaustive and may vary based on the designer's skills, interests, and the organization's needs. StubHub is committed to providing its employees with the support and resources necessary to overcome these challenges and succeed in their roles.
📈 Similar Roles Comparison
- This role is similar to a Senior Product Designer or UX/UI Designer with a focus on digital communication channels
- Unlike other roles, this position requires a strong understanding of email and push notification best practices, as well as experience leading campaigns from concept to launch
- Career paths for this role may include transitioning into a leadership role within the CX organization or across StubHub, or specializing in digital communication design for live events
ASSUMPTION: The similar roles comparison listed above is not exhaustive and may evolve based on the designer's skills, interests, and the organization's needs. StubHub is committed to providing its employees with clear career paths and opportunities for growth and development.
📝 Sample Projects
- Redesigning StubHub's email templates to improve open rates and click-through rates, while maintaining brand consistency across various campaigns
- Developing a push notification strategy to enhance user engagement and drive ticket sales for high-demand events
- Creating a cohesive visual language for StubHub's email and push notification channels, ensuring alignment with the company's broader brand identity
ASSUMPTION: The sample projects listed above are not exhaustive and may vary based on the designer's skills, interests, and the organization's needs. StubHub is committed to providing its employees with diverse and challenging projects that allow them to grow and make a significant impact on the business.
❓ Key Questions to Ask During Interview
- Can you describe the design process for a recent email or push notification campaign, and how you measured its success?
- How do you approach balancing the need for consistency in StubHub's brand with the requirement for personalized and targeted communication in email and push campaigns?
- Can you provide an example of a time when you had to collaborate with a cross-functional team to achieve a common goal, and how did you ensure the success of the project?
- How do you stay up-to-date with industry trends and best practices in digital design, and how do you incorporate this knowledge into your work?
- Can you describe a time when you had to adapt your design approach based on user feedback or data insights, and how did you ensure the changes were effective?
ASSUMPTION: The key questions to ask during the interview listed above are designed to help candidates assess their fit for the role and gain a deeper understanding of StubHub's design process and culture. Candidates should be prepared to ask thoughtful and insightful questions throughout the interview process.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and portfolio to highlight relevant skills and experiences for this role
- Prepare a strong design challenge or case study that demonstrates your ability to solve real-world problems and create impactful solutions
- Research StubHub's brand and design guidelines to ensure your work aligns with the company's visual language and aesthetic
- Be prepared to discuss your design process, decision-making, and how you incorporate user insights and feedback into your work
- Demonstrate your passion for live events and the entertainment industry, and how you can contribute to StubHub's mission
- Follow up with the CX Design Lead within 7 days of submitting your application to express your interest and reiterate your qualifications
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
