Senior Community Growth Manager

📌 Core Information

🔹 Job Title: Senior Community Growth Manager

🔹 Company: Airbnb

🔹 Location: Seoul, South Korea

🔹 Job Type: Hybrid (On-site & Remote)

🔹 Category: Business & Operations

🔹 Date Posted: April 7, 2025

🔹 Experience Level: 10+ years

🔹 Remote Status: Hybrid (On-site & Remote)

🚀 Job Overview

Key aspects of this role include:

• Launching and managing host growth programs in Korea
• Designing playbooks and adapting central frameworks to capture local market dynamics
• Partnering with cross-functional teams to pilot new projects and initiatives
• Analyzing program performance and crafting strategic plans to support hosts and Airbnb business

ASSUMPTION: This role requires a strategic mindset, strong analytical skills, and the ability to build and manage relationships within the host community.

📋 Key Responsibilities

✅ Supporting recruitment and onboarding education for new co-hosts, Ambassadors, and other hosts in these programs

✅ Analyzing regional and territory business trends and outcomes to identify and scale growth opportunities

✅ Designing, piloting, and testing new levers that support host growth at scale

✅ Developing and maintaining a community forum to increase reach and feedback loops for program, product support, and community support

✅ Execution of workshops, events, webinars, partnerships, and other channels to build an integrated strategy

✅ Adapting central programs to support regional objectives

✅ Designing and operationalizing effective email and scaled communication campaigns to support lifecycle engagement and education

✅ Serving as the primary point of contact for hosts in the Community Powered Growth programs, advising and supporting them as they build their property management businesses

✅ Building sentiment and feedback channels to size and package insights for product and central programs

✅ Identifying and piloting opportunities to increase overall host success

✅ Responsible for revenue and host growth goals, developing new programs and initiatives, implementing plans, and evaluating overall efficacy to inform business initiatives

✅ Leading through inspiration, influence, and Airbnb's core value of belonging

ASSUMPTION: This role involves a mix of program operations and scaled relationship management responsibilities, with a focus on driving growth and business performance.

🎯 Required Qualifications

Education: Bachelor's degree in Business, Marketing, or a related field (or equivalent experience)

Experience: 8+ years in Sales, Business Operations, or Business Development in Tech, Real Estate/Property Management, or Travel

Required Skills:

• Strategic thinking and planning
• Strong project management skills
• Excellent communication (written & verbal) and interpersonal skills
• Strong business acumen
• Ability to influence through persuasion, negotiation, and consensus building
• Deep understanding of value drivers in recurring revenue business models
• Expertise with Excel, analytical tools (SQL), and collaborative project management tools

Preferred Skills:

• Experience in the hospitality or sharing economy
• Fluency in Korean (written & spoken)
• Experience working in a hyper-growth environment

ASSUMPTION: Candidates with experience in sales, business operations, or business development in tech, real estate, or travel are strongly encouraged to apply.

💰 Compensation & Benefits

Salary Range: Competitive salary based on experience and market conditions (not specified, but estimated to be in the range of $120,000 - $180,000 USD per year)

Benefits:

• Health, dental, and vision insurance
• 401(k) matching
• Generous time off and parental leave policies
• Employee travel credits and discounts
• Professional development opportunities

Working Hours: Full-time (40 hours per week), with flexibility for remote work

ASSUMPTION: Salary range is estimated based on industry standards for similar roles and experience levels in the tech industry.

📌 Applicant Insights

🔍 Company Context

Industry: Airbnb operates in the hospitality and sharing economy sectors, with a focus on connecting hosts and guests worldwide.

Company Size: Airbnb is a large company with over 5,000 employees, offering opportunities for growth and collaboration across various teams and departments.

Founded: Airbnb was founded in 2007 and has since grown to over 5 million hosts and 1.5 billion guest arrivals in almost every country across the globe.

Company Description:

• Airbnb is a community-based platform that connects hosts and guests for unique stays and experiences
• The company focuses on building a sense of belonging and connection among its users
• Airbnb offers a wide range of accommodations, from apartments and houses to castles and treehouses

Company Specialties:

• Travel accommodations
• Collaborative economy
• Hospitality

Company Website: airbnb.com

ASSUMPTION: Airbnb's mission and values are centered around creating a sense of belonging and connection among its users, with a focus on authenticity and unique experiences.

📊 Role Analysis

Career Level: This role is a senior-level position, requiring extensive experience and a strategic mindset.

Reporting Structure: The Senior Community Growth Manager will report directly to the Head of Community Powered Growth and work closely with cross-functional teams, including commercial teams, community teams, and sales operations.

Work Arrangement: This role is hybrid, with a mix of on-site and remote work. The specific arrangement may vary depending on the needs of the team and the individual's preferences.

Growth Opportunities:

• Potential to grow within the Community Powered Growth team or explore other opportunities within Airbnb's global organization
• Chance to develop leadership skills and mentor junior team members
• Opportunity to work on high-impact projects that drive Airbnb's growth and expansion

ASSUMPTION: This role offers significant growth potential, both within the team and across Airbnb's global organization.

🌍 Location & Work Environment

Office Type: Airbnb's Seoul office is a collaborative and dynamic workspace, designed to foster creativity and innovation.

Office Location(s): 888 Brannan Street, San Francisco, CA 94103, US; 158 Cecil St, Singapore, Singapore 069545, SG; South Lotts Road, Dublin, County Dublin, IE

Geographic Context:

• Seoul is a vibrant and bustling city, known for its rich history, culture, and technology industry
• The city offers a high quality of life, with excellent dining, entertainment, and recreational opportunities
• Seoul is well-connected by public transportation, making it easy to commute to and from work

Work Schedule: The work schedule for this role is full-time, with flexibility for remote work. The specific work hours may vary depending on the needs of the team and the individual's preferences.

ASSUMPTION: Airbnb's Seoul office provides a collaborative and engaging work environment, with opportunities for professional growth and development.

💼 Interview & Application Insights

Typical Process:

• Phone or video screen with a member of the recruitment team
• Behavioral and situational interviews with cross-functional team members
• Final interview with the hiring manager

Key Assessment Areas:

• Problem-solving skills and strategic thinking
• Communication and interpersonal skills
• Cultural fit and alignment with Airbnb's values
• Domain expertise and understanding of the hospitality industry

Application Tips:

• Tailor your resume and cover letter to highlight your relevant experience and skills for this role
• Be prepared to discuss your experience with host growth programs and community management
• Demonstrate your understanding of the Airbnb platform and its unique value proposition

ATS Keywords: Host growth, community management, strategic planning, program operations, sales, business development, Airbnb, hospitality, travel accommodations

ASSUMPTION: Airbnb's interview process is designed to assess candidates' skills, cultural fit, and alignment with the company's mission and values.

🛠️ Tools & Technologies

• Excel (pivot tables, large data set analyses, and formulas)
• Analytical tools (SQL)
• Collaborative project management tools (e.g., Asana, Airtable)
• Google Docs, Salesforce CRM, and other technology solutions for driving supply acquisition, territory management, and retention

ASSUMPTION: This role requires proficiency in Excel, analytical tools, and collaborative project management tools to effectively manage host growth programs and community engagement.

👔 Cultural Fit Considerations

Company Values:

• Belonging
• Trust
• Curiosity

Work Style:

• Collaborative and team-oriented
• Data-driven and analytical
• Adaptable and resourceful

Self-Assessment Questions:

• How do you embody Airbnb's value of belonging in your daily work?
• Describe a time when you had to adapt to a significant change in your work environment. How did you approach this challenge, and what was the outcome?
• How do you prioritize and manage multiple projects and deadlines in a fast-paced environment?

ASSUMPTION: Airbnb's company culture is centered around its core values, with a focus on belonging, trust, and curiosity. Candidates should be prepared to demonstrate their alignment with these values during the interview process.

⚠️ Potential Challenges

• Managing a large and diverse host community with varying needs and expectations
• Balancing the needs of hosts, guests, and the Airbnb business in a dynamic and evolving market
• Adapting to changes in the regulatory environment and competitive landscape
• Navigating a fast-paced and rapidly growing organization

ASSUMPTION: This role presents unique challenges and opportunities, requiring candidates to be adaptable, resourceful, and strategic in their approach.

📈 Similar Roles Comparison

• Unlike traditional hospitality roles, this role focuses on community growth and management rather than day-to-day operations
• Airbnb's unique business model and platform require a deep understanding of the sharing economy and its dynamics
• This role offers significant growth potential and the opportunity to work on high-impact projects that drive Airbnb's global expansion

ASSUMPTION: This role is unique to Airbnb and the sharing economy, presenting candidates with a rare opportunity to drive growth and innovation in a rapidly evolving industry.

📝 Sample Projects

• Developing and implementing a new co-host onboarding program to increase engagement and retention
• Analyzing regional business trends to identify and scale growth opportunities for Airbnb's host population
• Piloting a new communication strategy to improve host satisfaction and reduce churn

ASSUMPTION: These sample projects are designed to give candidates a sense of the types of initiatives they may work on in this role, focusing on strategic planning, program operations, and community engagement.

❓ Key Questions to Ask During Interview

• How does this role fit into Airbnb's overall strategy for growth and expansion in the Korean market?
• What are the key priorities for this role in the first 30, 60, and 90 days?
• How does Airbnb support the professional development and growth of its employees?
• What are the biggest challenges facing the host community in Korea, and how can this role address them?
• How does Airbnb measure the success of its community growth programs, and what metrics are most important for this role?

ASSUMPTION: These interview questions are designed to help candidates better understand the role, the team, and the company's priorities and values.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your relevant experience and skills for this role
• Prepare for behavioral and situational interview questions that assess your problem-solving skills, strategic thinking, and cultural fit
• Research Airbnb's platform, business model, and unique value proposition to demonstrate your understanding of the company and its mission
• Follow up with the hiring manager one week after your final interview to express your continued interest in the role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.