📌 Core Information
🔹 Job Title: Senior Content Designer (12-month maternity cover)
🔹 Company: TravelPerk
🔹 Location: London, City of, United Kingdom
🔹 Job Type: Hybrid (3 office days per week)
🔹 Category: Content Design, UX/UI Design
🔹 Date Posted: 2025-06-23
🔹 Experience Level: Mid-Senior Level (5-10 years)
🔹 Remote Status: On-site (London office)
🚀 Job Overview
Key aspects of this role include:
- Leading strategic content and UX projects across tribes and squads
- Crafting clear and concise interface copy, error messages, and user journey content
- Setting content standards and embedding them within the design process
- Collaborating with cross-functional teams to deliver exceptional user experiences
- Conducting user research and using insights to inform content strategy
ASSUMPTION: This role requires a balance of strategic thinking and hands-on content creation, with a focus on driving user-centered design and improving user experiences.
📋 Key Responsibilities
✅ Lead content design efforts within teams and product areas, collaborating closely with product designers, managers, researchers, and engineers to deliver exceptional user experiences
✅ Facilitate workshops, critiques, and collaboration meetings to align and improve content decisions with stakeholders and peers
✅ Clearly explain content design decisions and rationale to build trust and alignment across teams and stakeholders
✅ Craft user-friendly content that simplifies complex problems and technical information, ensuring accessibility and inclusivity
✅ Map end-to-end user journeys to identify pain points and define content that supports user needs
✅ Gather data and insights to back content decisions and guide content direction
✅ Plan and conduct user research to deeply understand user needs and shape content strategies
✅ Develop and lead the content strategy for your product area, balancing business goals and user needs
✅ Create, improve, and implement efficient processes, collaborative workflows, and content standards
✅ Build trusted relationships with stakeholders to align content decisions with broader business objectives
✅ Influence decisions, deal with conflicting priorities, and remove blockers to keep projects moving
✅ Be a vocal and visible advocate for content design best practice and the value it brings to both the user and the business
ASSUMPTION: This role involves a mix of strategic planning, hands-on content creation, and stakeholder management, requiring strong communication, collaboration, and problem-solving skills.
🎯 Required Qualifications
Education: Bachelor's degree in a relevant field (e.g., English, Journalism, Communications, or a related discipline) or equivalent experience
Experience: Proven experience leading content design projects and strategies for digital products (5-10 years)
Required Skills:
- Strong writing, editing, and proofreading skills
- Professional fluency in English, with strong grammar, vocabulary, and knowledge of UK language conventions
- Deep understanding of end-to-end user journeys and how content impacts them
- Experience using emerging technologies, like generative AI, to support content design
- Proven ability to lead and mentor content design teams
- Strong communication and collaboration skills
- Ability to influence stakeholders and align on content strategy
Preferred Skills:
- Experience working in a fast-paced, agile environment
- Familiarity with design tools (e.g., Figma, Sketch, or Adobe XD)
- Knowledge of accessibility standards and best practices
ASSUMPTION: Candidates should have a strong portfolio demonstrating their ability to craft clear, user-centered content and lead content design projects.
💰 Compensation & Benefits
Salary Range: £55,000 - £70,000 per year (AI estimate based on industry standards for a mid-senior level content designer in London)
Benefits:
- Competitive compensation package, including equity options in TravelPerk
- 25 days annual leave plus bank holidays
- Company Pension Plan with Aviva
- Medical insurance from Bupa
- Life insurance with Zurich
- Income Protection + Wellbeing App with Unum
- Access to voluntary dental insurance through Bupa
- Tax-efficient schemes such as Cycle2Work and electric car leasing via Octopus
- Discounts on 12-month gym memberships with GymFlex
- Mental health support tool for wellbeing, including access to therapists
- Access to a wide variety of discounts and rewards
- Unforgettable TravelPerk events, including the annual summer party
- Parental leave: 12 to 16 weeks, based on eligibility factors
- 16 paid hours per year to volunteer for a cause of your choice
- A 'Work from anywhere' in the world allowance of 20 working days per year
- Exponential growth opportunities
Working Hours: Full-time (40 hours per week), with flexible working hours and remote work options
ASSUMPTION: The salary range is an AI estimate based on industry standards for a mid-senior level content designer in London. Actual compensation may vary based on experience and qualifications.
📌 Applicant Insights
🔍 Company Context
Industry: Travel Technology, SaaS
Company Size: Mid-sized (1,001-5,000 employees), with a hyper-growth stage
Founded: 2015, with headquarters in Barcelona, Catalonia
Company Description:
- TravelPerk is a leading business travel platform, offering a comprehensive suite of travel inventory, management tools, and customer support
- The company aims to simplify and streamline business travel, providing travelers with freedom while keeping companies in control
- TravelPerk is backed by world-class investors and has experienced significant growth, becoming a 'unicorn' in 2022
Company Specialties:
- Business travel management
- Travel inventory and management tools
- Customer support and service
Company Website: TravelPerk Website
ASSUMPTION: TravelPerk is a well-funded, rapidly growing company with a strong focus on innovation and user-centered design.
📊 Role Analysis
Career Level: Mid-Senior Level (5-10 years of experience)
Reporting Structure: This role reports directly to the Head of Content Design and works closely with product designers, managers, researchers, and engineers across various tribes and squads
Work Arrangement: Hybrid (3 office days per week), with a requirement to be within commuting distance of the London office
Growth Opportunities:
- Potential to progress as an individual contributor or design manager
- Exposure to a wide range of projects and teams, fostering skill development and career growth
- Opportunities to work on high-impact projects and drive user-centered design initiatives
ASSUMPTION: This role offers significant growth potential, with opportunities to develop both personally and professionally within a dynamic, fast-paced environment.
🌍 Location & Work Environment
Office Type: Modern, collaborative office space with a focus on connectivity, productivity, and creativity
Office Location(s): 33 Charlotte Street, 4th Floor, London, England W1T 1RR, GB
Geographic Context:
- London is a major global hub for business, technology, and finance
- The office is located in the vibrant Fitzrovia neighborhood, close to public transportation and amenities
- The city offers a diverse range of cultural, social, and professional opportunities
Work Schedule: Full-time (40 hours per week), with flexible working hours and remote work options
ASSUMPTION: The London office provides a dynamic, collaborative work environment that fosters creativity and productivity, with easy access to amenities and public transportation.
💼 Interview & Application Insights
Typical Process:
- Online application and resume screening
- Phone or video call with the HR team
- Take-home content design challenge
- On-site or video interview with the hiring manager and team members
- Final decision and offer
Key Assessment Areas:
- Portfolio and case studies demonstrating content design skills and experience
- Writing, editing, and proofreading skills
- Understanding of user-centered design principles and user research
- Ability to lead and collaborate with cross-functional teams
- Strategic thinking and problem-solving skills
Application Tips:
- Tailor your resume and cover letter to highlight relevant skills and experiences for this role
- Include a portfolio or case studies showcasing your content design work
- Prepare for behavioral and scenario-based interview questions, focusing on your problem-solving skills and leadership abilities
- Research TravelPerk's company culture, values, and mission to demonstrate your fit and enthusiasm for the role
ATS Keywords: Content Design, UX/UI Design, User Research, Writing, Editing, Proofreading, Strategy, Leadership, Collaboration, Stakeholder Management, Agile, Travel Technology, SaaS
ASSUMPTION: The application process for this role is competitive, with a strong focus on assessing candidates' content design skills, strategic thinking, and cultural fit.
🛠️ Tools & Technologies
- Figma or other design tools (e.g., Sketch, Adobe XD)
- Google Workspace (Google Docs, Sheets, Slides)
- Microsoft Office Suite (Word, Excel, PowerPoint)
- User research tools (e.g., UserInterviews, UsabilityHub, Maze)
- Content management systems (e.g., Contentful, Sanity, Strapi)
- Version control systems (e.g., Git, SVN)
ASSUMPTION: TravelPerk uses a combination of industry-standard and specialized tools to support content design, user research, and collaboration.
👔 Cultural Fit Considerations
Company Values:
- User-focused: We prioritize user needs and experiences in all our decisions
- Data-driven: We make informed decisions based on data and insights
- Collaborative: We work together to achieve our goals
- Adaptable: We embrace change and continuously improve
- Inclusive: We foster a diverse and inclusive work environment
Work Style:
- Agile and dynamic, with a focus on continuous improvement
- Collaborative and cross-functional, with a strong emphasis on teamwork
- User-centered, with a focus on delivering exceptional user experiences
- Data-driven, with a focus on informed decision-making
Self-Assessment Questions:
- How do you ensure that your content design decisions are user-centered and data-driven?
- Can you describe a time when you had to manage conflicting priorities or remove blockers to keep a project moving forward?
- How do you approach mentoring and supporting the growth of junior content designers or team members?
ASSUMPTION: TravelPerk values candidates who align with their user-focused, data-driven, collaborative, adaptable, and inclusive work culture.
⚠️ Potential Challenges
- The role requires a balance of strategic thinking and hands-on content creation, which can be challenging at times
- The fast-paced, agile environment may present unique challenges and require adaptability
- The role involves working with a wide range of teams and stakeholders, which can be complex and demanding
- The hybrid work arrangement may present challenges for some candidates, with a requirement to be within commuting distance of the London office
ASSUMPTION: This role offers a dynamic and challenging work environment, with opportunities for growth and development, but also presents unique challenges that candidates should be prepared to face.
📈 Similar Roles Comparison
- This role is similar to a Senior Content Designer or Content Design Manager position in a fast-growing tech or SaaS company
- However, TravelPerk's focus on business travel and expense management sets it apart from other content design roles
- Candidates with experience in the travel industry or related fields may have an advantage
- The hybrid work arrangement and requirement to be within commuting distance of the London office differentiate this role from fully remote or on-site positions
ASSUMPTION: This role offers a unique blend of strategic content design, user-centered design, and stakeholder management, with a focus on driving user experiences in the business travel industry.
📝 Sample Projects
- Redesigning the user onboarding experience to improve user engagement and activation
- Developing a comprehensive content strategy for a new product feature, balancing user needs and business goals
- Collaborating with product designers and researchers to conduct user interviews and usability testing, and incorporating insights into content design
ASSUMPTION: These sample projects demonstrate the range of content design responsibilities and opportunities available in this role, with a focus on user-centered design, strategic planning, and collaboration.
❓ Key Questions to Ask During Interview
- Can you describe the content design process at TravelPerk and how it integrates with other design disciplines?
- How does TravelPerk approach user research and incorporating insights into content design?
- What are the biggest challenges facing the content design team currently, and how can this role help address them?
- How does TravelPerk support the growth and development of its content design team members?
- What are the most important qualities and skills for someone to succeed in this role?
ASSUMPTION: Asking these questions will help candidates better understand the role, the team, and the company, enabling them to make an informed decision about their fit and potential for success.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant skills and experiences for this role
- Prepare a portfolio or case studies showcasing your content design work
- Prepare for behavioral and scenario-based interview questions, focusing on your problem-solving skills and leadership abilities
- Research TravelPerk's company culture, values, and mission to demonstrate your fit and enthusiasm for the role
- Follow up with the hiring manager or HR team one week after your interview to express your interest in the role and reiterate your qualifications
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
