Senior Content Designer

📌 Core Information

🔹 Job Title: Senior Content Designer

🔹 Company: Remitly

🔹 Location: Seattle, Washington, United States

🔹 Job Type: Full-Time, Hybrid

🔹 Category: Financial Services, Content Design

🔹 Date Posted: April 28, 2025

🔹 Experience Level: 2-5 years

🔹 Remote Status: On-site (Hybrid)

🚀 Job Overview

Key aspects of this role include:

• Leading UX product content design for key product teams
• Collaborating with product designers and cross-functional teams
• Creating clear, concise, and accessible content for Remitly's diverse audience
• Optimizing customer experience through A/B testing and quality assurance

ASSUMPTION: This role requires a strong understanding of UX content design principles and the ability to work effectively with various teams to create seamless user experiences.

📋 Key Responsibilities

✅ Lead UX product content design for key product teams, ensuring high-quality, clear content that serves Remitly's diverse, international audience.

✅ Collaborate side by side with product designers to develop user flows and pinpoint the right components needed to create a friction-free user experience.

✅ Join and partner with a team of fellow content designers to pinpoint the just-right terminology to use in our apps and features, contribute to team critiques, and foster team skill building and growth.

✅ Partner with other cross-functional teams, including UX research and analytics, product management, marketing, engineering, compliance, legal, privacy, and security, to ensure content alignment with international regulations and optimal customer experience.

ASSUMPTION: This role involves close collaboration with multiple teams, requiring strong communication and project management skills.

🎯 Required Qualifications

Education: Bachelor's degree in English, journalism, communications, user experience, human-computer interaction, or equivalent experience.

Experience: At least 3 years of content design experience with strong content strategy and UX writing skills.

Required Skills:

• Expertise with product design tools, especially Figma
• Familiarity with strategic content design tools and techniques
• Strong content strategy and UX writing skills
• Ability to work effectively with cross-functional teams

Preferred Skills:

• Experience with international audiences and localization
• Fluency in multiple languages

ASSUMPTION: While not explicitly stated, experience working with international audiences and multiple languages would be beneficial for this role.

💰 Compensation & Benefits

Salary Range: The starting base salary range for this position is typically $136,000 - $165,000 USD per year. Remitly employees are shareholders in our Company, and equity is part of our total compensation plan.

Benefits:

• Flexible paid time off
• Health, dental, and vision + 401k plan with company matching
• Paid parental, medical, military, and family care leave
• Mental Health & Family Forming Benefits
• Employee Stock Purchase Plan (ESPP)
• Continuing education and travel benefits

Working Hours: Full-time position with standard business hours, Monday through Friday.

ASSUMPTION: The salary range provided is an estimate based on industry standards for a Senior Content Designer role in the Seattle area.

📌 Applicant Insights

🔍 Company Context

Industry: Remitly operates in the financial services industry, specifically focusing on international money transfers and digital payments.

Company Size: Remitly has 1,001-5,000 employees, providing a mid-sized company environment with ample opportunities for collaboration and growth.

Founded: Remitly was founded in 2011, making it a well-established company in the fintech industry.

Company Description:

• Remitly is an international payments company that leverages digital channels to send money internationally.
• The company focuses on providing fast, less expensive, and convenient money transfer services for customers.
• Remitly's digital products are designed to serve a diverse, international audience, making this role an excellent fit for candidates with experience working with multicultural customers.

Company Specialties:

• Mobile Payments
• Remittance
• Digital Money Transfer
• Banking
• Fintech
• Lending

Company Website: http://www.remitly.com

ASSUMPTION: Remitly's focus on international money transfers and digital payments makes this role an excellent fit for candidates with experience in multicultural environments and a strong understanding of global financial services.

📊 Role Analysis

Career Level: This role is a senior-level position, offering opportunities for leadership, mentorship, and strategic decision-making.

Reporting Structure: The Senior Content Designer reports directly to the Senior Manager of Product Content and works closely with various cross-functional teams.

Work Arrangement: This is a hybrid role, requiring on-site presence in Remitly's Seattle office for collaboration and teamwork.

Growth Opportunities:

• Mentoring and skill-building opportunities within the content design team
• Potential to lead projects and initiatives across various product teams
• Career progression into management or specialized content design roles

ASSUMPTION: The hybrid work arrangement provides opportunities for both collaboration and remote work, allowing for a flexible work-life balance.

🌍 Location & Work Environment

Office Type: Remitly's Seattle office is a collaborative workspace designed to facilitate teamwork and innovation.

Office Location(s): 1111 3rd Ave, Suite 2100, Seattle, Washington 98101, US

Geographic Context:

• Seattle is a multicultural city with a thriving tech industry, providing ample opportunities for professional growth and networking.
• The city offers a high quality of life, with numerous cultural attractions, outdoor activities, and a vibrant food scene.
• Seattle has a mild, oceanic climate, with cool, wet winters and mild, relatively dry summers.

Work Schedule: Standard business hours, Monday through Friday, with flexibility for team meetings and collaboration.

ASSUMPTION: The Seattle office provides a dynamic and engaging work environment, with ample opportunities for collaboration and professional growth.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screen with the hiring manager
• Take-home content design challenge
• On-site or virtual interview with the content design team
• Final interview with the senior leadership team

Key Assessment Areas:

• Content design skills and portfolio
• Collaboration and communication skills
• Problem-solving and analytical thinking
• Cultural fit and alignment with Remitly's values

Application Tips:

• Tailor your resume and cover letter to highlight your content design experience and relevant skills.
• Prepare a strong content design portfolio showcasing your work and thought process.
• Research Remitly's company culture and values to ensure a strong cultural fit.

ATS Keywords: Content Design, UX Writing, Content Strategy, User Experience, Collaboration, Data Analysis, Product Management, A/B Testing, Quality Assurance, Messaging Frameworks, Figma, Content Audits, Empathy Maps, Information Hierarchy Mapping, Voice-and-Tone Mapping

ASSUMPTION: Remitly's hiring process is designed to assess both technical skills and cultural fit, with a focus on finding the best candidate for the role and the company.

🛠️ Tools & Technologies

• Figma
• Content design tools and techniques (e.g., content audits, gap analyses, empathy maps, messaging frameworks, information hierarchy mapping, voice-and-tone mapping)

ASSUMPTION: Familiarity with Figma and other content design tools is essential for this role, as they are used daily to create and refine user experiences.

👔 Cultural Fit Considerations

Company Values:

• Customer-obsessed
• One global team
• Think big, start small, move fast
• Embrace diversity
• Be transparent and honest

Work Style:

• Collaborative and team-oriented
• Data-driven and analytical
• Adaptable and open to feedback

Self-Assessment Questions:

• Do you thrive in a collaborative, team-oriented environment?
• Are you comfortable working with diverse, international audiences?
• Can you balance data-driven decision-making with creative problem-solving?

ASSUMPTION: Remitly values candidates who align with their company values and can thrive in a collaborative, data-driven work environment.

⚠️ Potential Challenges

• Working with a diverse, international audience may present unique content design challenges.
• Collaborating with multiple teams may require strong project management and communication skills.
• The fast-paced nature of the fintech industry may necessitate quick decision-making and adaptability.
• Seattle's competitive job market may present challenges in finding affordable housing and navigating the local job market.

ASSUMPTION: These potential challenges can be mitigated by strong communication, adaptability, and a willingness to learn and grow in a dynamic work environment.

📈 Similar Roles Comparison

• This role differs from other content design positions in its focus on international audiences and collaboration with various cross-functional teams.
• In the financial services industry, content design plays a crucial role in building trust and facilitating seamless user experiences.
• Career progression in content design may include specialized roles, management positions, or transitioning into related fields such as UX research or product management.

ASSUMPTION: This role offers unique opportunities for growth and specialization within the content design field, with a focus on international audiences and cross-functional collaboration.

📝 Sample Projects

• Redesigning the user onboarding experience for a new international market
• Developing a comprehensive content style guide for Remitly's digital products
• Conducting a content audit and gap analysis to optimize Remitly's existing content

ASSUMPTION: These sample projects demonstrate the range of content design tasks and responsibilities required for this role, from user-centered design to strategic content planning.

❓ Key Questions to Ask During Interview

• How does the content design team collaborate with other cross-functional teams to create seamless user experiences?
• What are the most significant content design challenges facing Remitly's international audience, and how can this role address them?
• How does Remitly support the professional growth and development of its content design team members?
• What are the key performance indicators (KPIs) used to measure the success of content design initiatives at Remitly?
• How does Remitly's company culture foster a positive and inclusive work environment for its employees?

ASSUMPTION: These interview questions are designed to assess the role's responsibilities, the company's culture, and the opportunities for professional growth and development.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your content design experience and relevant skills.
• Prepare a strong content design portfolio showcasing your work and thought process.
• Research Remitly's company culture and values to ensure a strong cultural fit.
• Follow up with Remitly's hiring team one week after submitting your application to confirm receipt and express your interest in the role.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.