📌 Core Information
🔹 Job Title: Senior Content Designer
🔹 Company: Fiserv
🔹 Location: Sunnyvale, California (Remote)
🔹 Job Type: Full-Time
🔹 Category: Design
🔹 Date Posted: June 18, 2025
🔹 Experience Level: Mid-Senior level
🔹 Remote Status: On-site with remote flexibility
🚀 Job Overview
Key aspects of this role include:
- Defining content strategy and narratives for Clover's products
- Collaborating with cross-functional teams to ensure brand voice and tone consistency
- Mentoring and elevating the practice of Content Design within the team
- Working on digital products with a focus on transactions between merchants and their customers
ASSUMPTION: This role requires a balance of strategic thinking and tactical execution, with a strong focus on collaboration and mentorship.
📋 Key Responsibilities
✅ Own content design from strategy to execution across projects
✅ Develop content strategy focused on transactions between merchants and their customers
✅ Uphold Clover’s design principles, with brand voice and tone fidelity throughout transactional experiences
✅ Collaborate with other design teams, product stakeholders, and marketing efforts to ensure content and voice consistency throughout the entire merchant and customer lifecycle
✅ Partner with product designers, UX researchers, and product managers to define and design end-to-end experiences
✅ Contribute to elevating the practice of Content Design, mentor and inspire fellow team members to become better Content Designers
ASSUMPTION: This role involves a mix of independent work and collaboration, with a focus on driving content strategy and ensuring consistency across products and teams.
🎯 Required Qualifications
Education: Bachelor's degree in a relevant discipline (e.g., English, Journalism, Communications, or a related field)
Experience: 5+ years of industry experience working on digital products in an applicable role (e.g., Content Strategist, Content Designer, UX Writer, Information Architect)
Required Skills:
- Proven experience in content strategy and design
- Ability to connect design principles, brand voice and tone, and product narratives
- Deep knowledge of Information Architecture development
- Experience iterating design based on research, stakeholder feedback, and metrics
- Strong understanding of Product Design processes and best practices
- Ability to work independently and proactively seek information to inform design decisions
- Portfolio of case studies ready to share, including writing samples and style guidelines
Preferred Skills:
- Experience working with payment or retail technology or consumer applications
ASSUMPTION: Candidates should have a strong portfolio demonstrating their ability to create clear, concise, and engaging content for digital products.
💰 Compensation & Benefits
Salary Range: $110,700.00 - $189,700.00 (Based on experience and location)
Benefits:
- Annual Incentive Opportunity
- Cash Bonus
- Equity Awards
Working Hours: Full-time (40 hours/week) with flexible remote work options
ASSUMPTION: The salary range provided is for employees in New Jersey, New York, and California. Pay ranges for employees in other states may differ.
📌 Applicant Insights
🔍 Company Context
Industry: Fiserv is a global leader in Fintech and payments, moving money and information for financial institutions, corporations, merchants, and consumers worldwide.
Company Size: Fiserv is a large enterprise with over 10,000 employees globally, offering numerous opportunities for growth and collaboration.
Founded: Fiserv was founded in 1984 and has since grown into a publicly-traded company with a strong presence in the financial services industry.
Company Description:
- Fiserv enables clients to move money and information easily, reliably, and securely across the globe
- The company offers a broad range of financial services technology and payments solutions
- Fiserv is committed to delivering innovative and transformative financial services experiences for clients in more than 100 countries
Company Specialties:
- Financial Services
- Payments
- Risk and Compliance
- Mobile Banking
- Online Banking
- Core Banking
- Customer & Channel Management
- Business Insights & Optimization
- Processing Services
- Lending Solutions
Company Website: http://www.fiserv.com
ASSUMPTION: Fiserv's extensive experience and global presence provide a stable and innovative environment for employees to grow and succeed.
📊 Role Analysis
Career Level: Mid-Senior level, with opportunities for growth and leadership within the Content Design team
Reporting Structure: This role reports directly to the Content Design Manager and collaborates with various cross-functional teams, including Product Design, UX Research, and Product Management
Work Arrangement: On-site with remote flexibility, allowing for a blend of in-office and remote work
Growth Opportunities:
- Mentoring and elevating the practice of Content Design within the team
- Expanding skills and expertise through collaboration with diverse teams
- Potential career progression into leadership roles within the Content Design function
ASSUMPTION: This role offers numerous opportunities for professional growth and development within a large, established organization.
🌍 Location & Work Environment
Office Type: Modern, collaborative office space with state-of-the-art technology and amenities
Office Location(s): Sunnyvale, California (with remote flexibility)
Geographic Context:
- Sunnyvale is located in the heart of Silicon Valley, offering easy access to tech industry events and networking opportunities
- The area is known for its diverse culture, vibrant food scene, and numerous outdoor activities
- Sunnyvale has a Mediterranean climate, with mild winters and warm, dry summers
Work Schedule: Full-time (40 hours/week) with flexible remote work options, allowing for a balance between in-office collaboration and remote productivity
ASSUMPTION: The Sunnyvale office provides a dynamic and innovative work environment, with ample opportunities for collaboration and growth.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screen with a recruiter
- Portfolio review and case study presentation
- On-site or virtual interview with the hiring manager and team members
- Final round interview with senior leadership
Key Assessment Areas:
- Portfolio and case study presentation
- Content strategy and design skills
- Collaboration and communication abilities
- Cultural fit and alignment with Fiserv's values
Application Tips:
- Tailor your resume and portfolio to highlight relevant skills and experiences for this role
- Prepare a strong case study that demonstrates your ability to create clear, concise, and engaging content for digital products
- Research Fiserv and the Clover brand to ensure your application and interview responses reflect a strong understanding of the company and its products
ATS Keywords: Content Design, Content Strategy, UX Writing, Information Architecture, Collaboration, Design Principles, Brand Voice, User Experience, Stakeholder Feedback, Product Design, Mentoring, Research, Proactive Communication, Copywriting, Style Guidelines
ASSUMPTION: Fiserv's application process is designed to assess candidates' skills, cultural fit, and alignment with the company's values and mission.
🛠️ Tools & Technologies
- Figma or Sketch for design and prototyping
- Google Workspace (Docs, Sheets, Slides) for collaboration and documentation
- Confluence or similar platform for knowledge management and team collaboration
ASSUMPTION: Fiserv uses industry-standard tools and technologies to facilitate collaboration and productivity among its teams.
👔 Cultural Fit Considerations
Company Values:
- Client-centric
- Innovative
- Collaborative
- Integrity
- Accountable
Work Style:
- Collaborative and team-oriented
- Agile and adaptable
- Data-driven and analytical
- Strong communication and presentation skills
Self-Assessment Questions:
- Do you thrive in a collaborative, team-oriented environment?
- Are you comfortable working with diverse teams and stakeholders to drive content strategy and consistency?
- Do you have a strong portfolio demonstrating your ability to create clear, concise, and engaging content for digital products?
ASSUMPTION: Fiserv values candidates who are strong communicators, collaborative team players, and passionate about driving innovative content solutions for its clients.
⚠️ Potential Challenges
- Managing multiple projects and priorities in a fast-paced, dynamic environment
- Balancing strategic thinking with tactical execution and day-to-day tasks
- Ensuring consistency in brand voice and tone across a wide range of products and platforms
- Adapting to changes in priorities, team structures, or project scope
ASSUMPTION: Fiserv's dynamic and evolving environment may present unique challenges, but also offers numerous opportunities for growth and professional development.
📈 Similar Roles Comparison
- This role focuses more on content strategy and design for digital products, while related roles may emphasize user experience, visual design, or product management
- Fiserv's large, global organization offers more opportunities for career growth and collaboration than smaller companies or startups
- This role requires a strong portfolio and case studies demonstrating relevant skills and experiences, while related roles may prioritize other qualifications
ASSUMPTION: Fiserv's Senior Content Designer role offers a unique blend of strategic thinking, collaboration, and mentorship, with numerous opportunities for professional growth and development.
📝 Sample Projects
- Redesigning the user interface for a mobile banking app, focusing on clear and concise content for each screen
- Developing a comprehensive content strategy for a new payment processing platform, including onboarding materials, transactional messages, and error handling
- Collaborating with a cross-functional team to create a consistent brand voice and tone for a suite of enterprise-level financial services products
ASSUMPTION: Fiserv's diverse range of products and services offers numerous opportunities for Content Designers to create engaging and effective user experiences.
❓ Key Questions to Ask During Interview
- Can you describe the team structure and dynamics within the Content Design function?
- How does the Content Design team collaborate with other design teams, product stakeholders, and marketing efforts to ensure content and voice consistency?
- What opportunities are there for professional growth and development within the Content Design team and Fiserv as a whole?
- How does Fiserv support work-life balance for its employees, particularly for those working in hybrid or remote arrangements?
- What are the most rewarding and challenging aspects of working as a Senior Content Designer at Fiserv?
ASSUMPTION: Fiserv values candidates who are curious, engaged, and proactive in their approach to the interview process.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and portfolio to highlight relevant skills and experiences for this role
- Prepare a strong case study that demonstrates your ability to create clear, concise, and engaging content for digital products
- Research Fiserv and the Clover brand to ensure your application and interview responses reflect a strong understanding of the company and its products
- Follow up with the recruiter after submitting your application to confirm receipt and express your interest in the role
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
