📌 Core Information
🔹 Job Title: Senior Content Designer, AI
🔹 Company: ServiceNow
🔹 Location: Santa Clara, California, United States
🔹 Job Type: Full-time
🔹 Category: Software Development
🔹 Date Posted: June 6, 2025
🔹 Experience Level: 5-10 years
🔹 Remote Status: Remote OK
🚀 Job Overview
Key aspects of this role include:
- Leading UX writing for 1 to 2 products, creating content wireframes, prototypes, and more.
- Developing content strategy based on customer research and defining long-term goals.
- Collaborating on team projects to enhance design systems, standards, and AI writing tools.
- Advocating for user-centric design and ensuring all content is user-friendly, accessible, and aligns with voice and tone standards.
ASSUMPTION: This role requires a strong understanding of user-centered design principles and experience working with design tools such as Figma, Sketch, Miro, and Invision.
📋 Key Responsibilities
✅ Lead UX writing for 1 to 2 products, creating content wireframes, information hierarchies, prototypes, content standards, glossaries, and more.
✅ Develop content strategy using data and insights from customer research, focusing on long-term goals beyond the immediate release.
✅ Collaborate on various content design team initiatives, such as enhancing the design system, style guide, terminology standards, reusable patterns, and AI writing tools.
✅ Advocate for user-centric design, ensuring all content in the user interface is user-friendly, accessible, and aligns with voice and tone standards.
ASSUMPTION: This role requires strong communication skills, both written and verbal, and the ability to work effectively with cross-functional teams.
🎯 Required Qualifications
Education: Bachelor's degree in English, Journalism, Communications, Human-Computer Interaction Design, or other relevant field, or equivalent work experience.
Experience: 5+ years of experience in content design, content strategy, copywriting, or related field; B2B experience preferred.
Required Skills:
- Excellent verbal and written communication skills, with solid understanding of English grammar, structure, and punctuation.
- Working knowledge of design principles and methods, and tools (Figma, Sketch, Miro, Invision).
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
- Experience participating in the complete product development lifecycle of web and/or software applications.
- Experience in user experience design or industry experience (corporate, software, web or agency).
Preferred Skills:
- Experience with AI-powered tools or analyzing AI-driven insights.
- Familiarity with ServiceNow products or similar enterprise software platforms.
ASSUMPTION: Candidates with experience in AI integration and familiarity with enterprise software platforms may have an advantage in this role.
💰 Compensation & Benefits
Salary Range: $126,700 - $215,400 per year (based on location and experience level)
Benefits:
- Health Plans
- Flexible Spending Accounts
- 401(k) Plan with company match
- ESPP
- Matching Donations
- Flexible Time Away Plan
- Family Leave Programs
Working Hours: 40 hours per week, with flexible work arrangements available.
ASSUMPTION: The salary range provided is based on the location and experience level of the role. Actual compensation may vary based on individual qualifications and work location.
📌 Applicant Insights
🔍 Company Context
Industry: Software Development
Company Size: 10,001+ employees
Founded: 2004
Company Description:
- ServiceNow is a global market leader in digital workflows, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500.
- Their intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
- ServiceNow stands as a global market leader, transforming how work gets done, from frontline to the C-suite.
Company Specialties:
- Service Management
- Enterprise Cloud
- Custom App Development
- Platform
- ITSM
- Security Operations
- Customer Service Management
- ITOM
- GRC
- HR Service Delivery
- Digitize workflows
Company Website: http://www.servicenow.com
ASSUMPTION: ServiceNow is a well-established company with a strong focus on innovation and digital transformation, making it an attractive employer for professionals in the software development industry.
📊 Role Analysis
Career Level: Mid-Senior level
Reporting Structure: This role reports to the Manager, Content Design within the Experience Design organization.
Work Arrangement: This role is part of the Content Design practice within the Experience Design organization, which includes a diverse set of skills and backgrounds.
Growth Opportunities:
- Potential to lead and mentor junior content designers as the team grows.
- Opportunities to work on high-impact projects and collaborate with cross-functional teams.
- Possibility to expand skills and knowledge in AI integration and enterprise software platforms.
ASSUMPTION: This role offers opportunities for career growth and development within the content design and AI integration fields.
🌍 Location & Work Environment
Office Type: Corporate office
Office Location(s): 2225 Lawson Lane, Santa Clara, CA 95054, US
Geographic Context:
- Santa Clara is located in the heart of Silicon Valley, offering a vibrant tech industry and diverse cultural scene.
- The office is conveniently located near major highways and public transportation, with numerous amenities nearby.
- The area experiences a Mediterranean climate, with mild, wet winters and warm, dry summers.
Work Schedule: Flexible, with a focus on results and outcomes rather than hours worked.
ASSUMPTION: The office location and work schedule provide a convenient and flexible work environment for employees.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screen with a recruiter
- Technical assessment or case study
- On-site or video interview with hiring manager and team members
- Final interview with senior leadership
Key Assessment Areas:
- Communication skills and ability to work effectively with cross-functional teams
- Understanding of user-centered design principles and experience with design tools
- Experience with AI integration and customer research
- Cultural fit and alignment with ServiceNow values
Application Tips:
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role.
- Prepare a portfolio or examples of your content design work, focusing on UX writing, content strategy, and user-centric design.
- Research ServiceNow products and familiarize yourself with their platform and industry focus.
ATS Keywords: UX writing, content strategy, user experience design, AI integration, design tools, customer research, enterprise software, ServiceNow
ASSUMPTION: Applicants should tailor their application materials to highlight their relevant experience and skills, and prepare for behavioral and technical interview questions.
🛠️ Tools & Technologies
- Figma
- Sketch
- Miro
- Invision
- AI-powered tools (e.g., for content generation or analysis)
ASSUMPTION: Familiarity with these tools and technologies is essential for success in this role.
👔 Cultural Fit Considerations
Company Values:
- Customer Obsessed
- Integrity
- Collaboration
- Innovation
- Fun
Work Style:
- Results-driven and outcome-focused
- Collaborative and team-oriented
- Adaptable and open to feedback
- Continuously learning and improving
Self-Assessment Questions:
- Do you thrive in a collaborative, team-oriented environment?
- Are you comfortable working with AI-powered tools and integrating AI into your work processes?
- Do you have a strong understanding of user-centered design principles and experience with design tools?
ASSUMPTION: Applicants should assess their fit with ServiceNow's values and work style before applying to ensure a successful cultural fit.
⚠️ Potential Challenges
- Working with complex enterprise software platforms and understanding their unique user bases.
- Keeping up with the latest AI trends and tools in the content design field.
- Managing multiple projects and priorities in a fast-paced, dynamic work environment.
- Balancing long-term content strategy with immediate release needs.
ASSUMPTION: Applicants should be prepared to address these potential challenges and demonstrate their ability to succeed in a dynamic, fast-paced work environment.
📈 Similar Roles Comparison
- This role differs from other content design roles in its focus on AI integration and enterprise software platforms.
- ServiceNow's industry-specific context and customer base require a deep understanding of enterprise-level workflows and user needs.
- Career path comparison: This role offers opportunities for growth into leadership positions within the content design and AI integration fields.
ASSUMPTION: Applicants should consider the unique aspects of this role and how it compares to similar positions in the industry.
📝 Sample Projects
- Redesigning the user interface for a ServiceNow product, focusing on UX writing and user-centric design principles.
- Developing a content strategy for a new enterprise software platform, integrating AI-powered tools and customer research.
- Collaborating with a cross-functional team to enhance the design system and standards for a suite of enterprise software products.
ASSUMPTION: Applicants should be prepared to discuss their experience with similar projects and how they align with the responsibilities of this role.
❓ Key Questions to Ask During Interview
- Can you describe the team structure and how this role fits within the content design practice?
- How does ServiceNow support the integration of AI into its products and workflows?
- What are the most challenging aspects of working with enterprise software platforms and user bases?
- What opportunities are there for growth and development within the content design and AI integration fields?
- How does ServiceNow foster a culture of innovation and continuous learning?
ASSUMPTION: Applicants should prepare thoughtful questions to ask during the interview, demonstrating their interest in the role and the company.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role.
- Prepare a portfolio or examples of your content design work, focusing on UX writing, content strategy, and user-centric design.
- Research ServiceNow products and familiarize yourself with their platform and industry focus.
- Follow up with the recruiter after submitting your application to confirm receipt and express your interest in the role.
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
