📌 Core Information
🔹 Job Title: Senior Content Designer
🔹 Company: Fiserv
🔹 Location: Sunnyvale, California (Remote)
🔹 Job Type: Full-Time
🔹 Category: Design
🔹 Date Posted: May 7, 2025
🔹 Experience Level: Mid-Senior level
🔹 Remote Status: On-site (Sunnyvale, CA) with remote flexibility
🚀 Job Overview
Key aspects of this role include:
- Defining content strategy and narratives for Clover products
- Collaborating with cross-functional teams to ensure brand voice and tone consistency
- Mentoring and elevating the practice of content design within the team
- Partnering with product designers, UX researchers, and product managers to define end-to-end experiences
ASSUMPTION: This role requires a balance of strategic thinking and tactical execution, with a strong focus on collaboration and mentorship.
📋 Key Responsibilities
✅ Own content design from strategy to execution across projects
✅ Develop content strategy focused on transactions between merchants and their customers
✅ Uphold Clover’s design principles, brand voice, and tone throughout transactional experiences
✅ Collaborate with other design teams, product stakeholders, and marketing efforts to ensure content and voice consistency
✅ Partner with product designers, UX researchers, and product managers to define and design end-to-end experiences
✅ Contribute to elevating the practice of content design and mentor fellow team members
ASSUMPTION: This role involves a mix of independent work and collaboration, with a focus on driving content strategy and ensuring consistency across products and teams.
🎯 Required Qualifications
Education: Bachelor’s degree in a relevant discipline (e.g., English, Journalism, Communications)
Experience: 5+ years of industry experience working on digital products in an applicable role (e.g., Content Strategist, Content Designer, UX Writer, Information Architect)
Required Skills:
- Proven ability to connect design principles, brand voice, and tone with product narratives
- Deep knowledge of Information Architecture development
- Experience iterating design based on research, stakeholder feedback, and metrics
- Able to work independently and proactively seek information to inform design decisions
- Portfolio of case studies ready to share, including writing samples and style guidelines
Preferred Skills:
- Experience working with payment or retail technology or consumer applications
ASSUMPTION: Candidates should have a strong background in content design, with a focus on digital products and a proven ability to collaborate effectively with stakeholders.
💰 Compensation & Benefits
Salary Range: $110,700.00 - $189,700.00 (USD) per year (applies to employees in New York and California)
Benefits:
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Employee stock purchase plan
- Tuition assistance and professional development opportunities
Working Hours: Full-time (40 hours/week) with flexible work arrangements
ASSUMPTION: Salary range is based on the provided information and may vary depending on the candidate's experience and skills. Benefits are typical for a large enterprise and may include additional perks and benefits not listed here.
📌 Applicant Insights
🔍 Company Context
Industry: Fiserv operates in the financial technology (Fintech) and payments industry, providing a wide range of services to financial institutions, corporations, merchants, and consumers worldwide.
Company Size: Fiserv is a large enterprise with over 10,000 employees globally. This size offers opportunities for career growth and exposure to diverse projects but may also result in a more structured and hierarchical work environment.
Founded: Fiserv was founded in 1984 and has since grown into a global leader in its industry.
Company Description:
- Fiserv is a global leader in Fintech and payments, moving money and information in a way that moves the world.
- The company connects financial institutions, corporations, merchants, and consumers to one another millions of times a day, enabling quick, reliable, and secure transactions.
- Fiserv's solutions include account processing, digital banking, payments, risk and compliance, and lending solutions, among others.
Company Specialties:
- Financial Services
- Payments
- Risk and Compliance
- Mobile Banking
- Online Banking
- Core Banking
- Customer & Channel Management
- Business Insights & Optimization
- Processing Services
- and Lending Solutions
Company Website: http://www.fiserv.com
ASSUMPTION: Fiserv's large size and global presence offer applicants the opportunity to work on diverse projects and gain exposure to various aspects of the financial technology industry.
📊 Role Analysis
Career Level: This role is at the mid-senior level, requiring a balance of strategic thinking and tactical execution, as well as the ability to mentor and collaborate effectively with team members.
Reporting Structure: The Senior Content Designer will report to the Content Design Manager and collaborate with various teams, including product designers, UX researchers, and product managers.
Work Arrangement: This role is on-site in Sunnyvale, California, with remote flexibility. Employees can expect to work on-site most of the time but may have the opportunity to work remotely occasionally.
Growth Opportunities:
- Potential career progression to a Content Design Manager or similar leadership role
- Expansion of responsibilities to include mentoring and managing junior content designers
- Opportunities to work on diverse projects and gain exposure to various aspects of the financial technology industry
ASSUMPTION: This role offers growth opportunities through mentorship, collaboration, and exposure to diverse projects within the financial technology industry.
🌍 Location & Work Environment
Office Type: Fiserv's Sunnyvale office is a modern, collaborative workspace designed to facilitate productivity and innovation.
Office Location(s): Sunnyvale, California (with remote flexibility)
Geographic Context:
- Sunnyvale is located in the heart of Silicon Valley, offering easy access to tech industry events, networking opportunities, and a vibrant startup ecosystem.
- The area is known for its mild Mediterranean climate, with warm, dry summers and cool, wet winters.
- Sunnyvale offers a mix of urban and suburban living, with numerous parks, museums, and cultural attractions nearby.
Work Schedule: Full-time (40 hours/week) with flexible work arrangements, including remote work options
ASSUMPTION: The work environment at Fiserv's Sunnyvale office is collaborative and innovative, with a focus on driving results through teamwork and creativity.
💼 Interview & Application Insights
Typical Process:
- Online application submission and resume review
- Phone or video screen with a recruiter or hiring manager
- Portfolio presentation and case study discussion with the design team
- Final interview with the Content Design Manager or other senior stakeholders
Key Assessment Areas:
- Portfolio presentation and case study discussion
- Cultural fit and alignment with Fiserv's values
- Problem-solving skills and ability to think strategically
- Collaboration and communication skills
Application Tips:
- Tailor your resume and portfolio to highlight relevant experience and skills for this role
- Prepare a strong portfolio showcasing your content design work, including case studies and writing samples
- Research Fiserv and the financial technology industry to demonstrate your understanding of the company and its products
ATS Keywords: Content Design, Content Strategy, Collaboration, Information Architecture, User Experience, Product Design, Mentoring, Stakeholder Engagement, Brand Voice, Copywriting, Research, Design Principles, Proactivity, Metrics Analysis, Narrative Development, Digital Products
ASSUMPTION: The interview process for this role will focus on assessing the candidate's portfolio, case studies, and cultural fit, as well as their ability to think strategically and collaborate effectively with team members.
🛠️ Tools & Technologies
- Adobe Creative Suite (Photoshop, Illustrator, InDesign)
- Sketch or Figma
- Microsoft Office Suite
- Confluence or similar project management tools
ASSUMPTION: Candidates should be proficient in using industry-standard design tools and be open to learning new tools as needed.
👔 Cultural Fit Considerations
Company Values:
- Client Focus
- Integrity
- Teamwork
- Innovation
- Results Orientation
Work Style:
- Collaborative and team-oriented
- Focused on driving results and delivering high-quality work
- Adaptable and open to feedback and growth
Self-Assessment Questions:
- Do you thrive in a collaborative, team-oriented environment?
- Are you comfortable working with stakeholders to implement content strategy and drive results?
- Do you have a strong portfolio showcasing your content design work, including case studies and writing samples?
ASSUMPTION: Fiserv values candidates who are client-focused, integrity-driven, team-oriented, innovative, and results-oriented, with a strong portfolio and a collaborative work style.
⚠️ Potential Challenges
- Working in a large enterprise may result in a more structured and hierarchical work environment
- Balancing strategic thinking and tactical execution may be challenging for some candidates
- Collaborating effectively with various teams and stakeholders may require strong communication and project management skills
- Fiserv's focus on driving results and delivering high-quality work may necessitate working on tight deadlines and managing multiple projects simultaneously
ASSUMPTION: These potential challenges can be mitigated by strong communication, collaboration, and time management skills, as well as a willingness to adapt and learn in a dynamic work environment.
📈 Similar Roles Comparison
- Compared to other content design roles, this position places a stronger emphasis on mentorship and collaboration, as well as the ability to work independently and proactively seek information to inform design decisions
- Fiserv's focus on the financial technology industry offers unique opportunities to work on diverse projects and gain exposure to various aspects of the industry
- Career progression in this role may involve expanding responsibilities to include mentoring and managing junior content designers, as well as taking on more strategic and leadership-focused tasks
ASSUMPTION: This role offers a unique blend of strategic thinking, tactical execution, mentorship, and collaboration, with opportunities for career growth and exposure to diverse projects within the financial technology industry.
📝 Sample Projects
- Redesigning the user interface and user experience of a mobile banking application to improve customer engagement and satisfaction
- Developing a comprehensive content strategy for a new e-commerce platform, including product descriptions, category pages, and checkout flows
- Collaborating with a cross-functional team to rebrand a financial services company, including updating the brand voice, tone, and visual identity across all touchpoints
ASSUMPTION: These sample projects demonstrate the candidate's ability to work on diverse projects, collaborate effectively with cross-functional teams, and drive results through strategic thinking and tactical execution.
❓ Key Questions to Ask During Interview
- Can you describe the team structure and dynamics for this role?
- How does Fiserv support the professional development and growth of its content designers?
- What are the key priorities for this role in the first 30, 60, and 90 days?
- How does Fiserv measure the success of its content design efforts, and how will my performance be evaluated?
- What opportunities are there for collaboration and mentorship with other content designers and team members?
ASSUMPTION: These key questions will help the candidate better understand the role, the team, and the company, as well as the expectations and opportunities for growth and development.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and portfolio to highlight relevant experience and skills for this role
- Prepare a strong portfolio showcasing your content design work, including case studies and writing samples
- Research Fiserv and the financial technology industry to demonstrate your understanding of the company and its products
- Follow up with the recruiter or hiring manager one week after submitting your application to inquire about the status of your application
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
