Senior Content Designer (Contract)

📌 Core Information 🔹 Job Title: Senior Content Designer (Contract) 🔹 Company: AffiniPay 🔹 Location: Remote - US 🔹 Job Type: Contract 🔹 Category: Content Strategy & UX Writing 🔹 Date Posted: May 28, 2025 🔹 Experience Level: 5-10 years 🔹 Remote Status: Remote OK 🚀 Job Overview As a Senior Content Designer / UX Writer, you will own the content strategy and execution for AffiniPay's product ecosystem. Key aspects of this role include: - Developing and evangelizing a long-term content and UX writing strategy for your team. - Collaborating closely with designers, product managers, and engineers to deliver work such as analyzing user needs, defining content models, establishing voice and tone, crafting clear and concise UI text, and contributing to the design system. - Influencing adjacent design efforts and offering alternative perspectives grounded in user needs and business objectives. ASSUMPTION: This role requires a high level of independence and strategic thinking, as you'll often tackle complex language and communication challenges with limited precedent. 📋 Key Responsibilities ✅ Content Strategy & Execution: Develop and execute content strategies that align with user needs and business goals for assigned product areas. ✅ UX Writing Craft: Craft clear, concise, and user-centered UI text, including labels, buttons, error messages, tooltips, and onboarding flows. ✅ Voice & Tone: Define, maintain, and advocate for a consistent voice and tone across all product touchpoints, connected to brand and marketing-related efforts. ✅ Content Modeling & Information Architecture: Structure and organize content effectively to ensure clarity and findability. ✅ Collaboration: Partner closely with product designers, product managers, engineers, and researchers throughout the product development lifecycle. ✅ Content Systems: Contribute to the development and maintenance of systems-oriented content guidelines, patterns, and documentation within the design system. ✅ Advocacy & Education: Evangelize the value and excellence standards of content design and UX writing across the organization. ✅ Content Testing & Optimization: Participate in user research and testing to evaluate content effectiveness and provide iterate based on data and research findings. ✅ Strategic Thinking: Apply a strategic mindset to complex communication challenges, translating business requirements, and user insights into effective content solutions. ✅ Influence: Influence cross-functional teams on content decisions, advocate for user-centered content practices, and bridge product and marketing language. ASSUMPTION: The responsibilities listed above are not exhaustive and may evolve based on the team's needs and project priorities. 🎯 Required Qualifications Education: - Bachelor's degree in a relevant field such as English, Journalism, Communications, Human-Computer Interaction (HCI), or equivalent professional experience. Experience: - 6+ years of experience in content strategy, UX writing, content design, or a related field, preferably within a product-driven environment. Required Skills: - A strong portfolio showcasing strategic content solutions and exceptional UX writing skills across a variety of digital products. - Excellent understanding of user-centered design principles and methodologies. - Proven ability to translate complex concepts into clear and concise language. - Experience developing and applying voice and tone guidelines. - Familiarity with content modeling and information architecture principles. - Strong collaboration and communication skills, with the ability to effectively present and advocate for content decisions. - Experience working within design systems and contributing to content guidelines. - Ability to thrive in a fast-paced, agile environment and manage multiple projects simultaneously. - Comfort with ambiguity and a proactive, self-starter attitude. Preferred Skills: - Experience with the financial technology (fintech) industry, legaltech industry, or SaaS products. - Experience facilitating content workshops and applying Design Thinking principles. - Familiarity with design and prototyping tools (e.g., Figma). - Understanding of usability and accessibility best practices for content. - Experience working in AI/automation. - Experience working in product-led growth. 💰 Compensation & Benefits Salary Range: $90,000 - $120,000 per year (based on industry standards for a Senior Content Designer role with 6+ years of experience in the US) Benefits: - Competitive benefits package (details not provided) - Flexible work arrangement (Remote OK) Working Hours: Full-time, with flexible hours and a focus on results and delivery. ASSUMPTION: The salary range provided is an estimate based on industry standards and may vary depending on the candidate's experience and skills. 📌 Applicant Insights 🔍 Company Context Industry: AffiniPay operates in the embedded software products industry, specializing in merchant service provider solutions, member benefit programs, and PCI compliance. They cater to associations and non-profits, as well as the legal community through their LawPay products and services. Company Size: AffiniPay has 201-500 employees, providing a mid-sized company environment with ample opportunities for collaboration and growth. Founded: AffiniPay was founded in 2000, with over two decades of experience in the fintech industry. Company Description: - AffiniPay is a fast-moving, growth-focused company that fosters a highly collaborative and problem-solving culture. - They invest in their team members' growth and development, recognize accomplishments, and celebrate successes together. - The company is eager to create, work together, and do whatever it takes to get the job done, promoting a fun-loving and creative work environment. Company Specialties: - Merchant Service Provider - Specialize in Associations and Non-profits - Member Benefit Programs - LawPay Products & Services for Legal Community - PCI Compliance Company Website: http://www.affinipay.com ASSUMPTION: AffiniPay's focus on growth and collaboration makes it an attractive choice for professionals seeking to advance their careers in a dynamic environment. 📊 Role Analysis Career Level: This role is a senior-level position, offering significant responsibility and the opportunity to shape content strategy and execution for AffiniPay's product ecosystem. Reporting Structure: As a Senior Content Designer, you will collaborate closely with various teams, including product designers, product managers, engineers, and researchers. Your role will involve influencing cross-functional teams and advocating for user-centered content practices. Work Arrangement: This role is Remote OK, offering flexibility and the opportunity to work from anywhere in the US. Growth Opportunities: - AffiniPay's fast-moving and growth-focused culture presents numerous opportunities for professional development and advancement. - As a senior team member, you will have the chance to mentor junior team members and contribute to the company's overall success. ASSUMPTION: The growth opportunities in this role are substantial, given AffiniPay's focus on employee development and the dynamic nature of the fintech industry. 🌍 Location & Work Environment Office Type: Remote - US, with the option to work from anywhere in the US. Office Location(s): Not applicable, as this is a remote position. Geographic Context: - Working remotely for AffiniPay allows you to enjoy the benefits of a flexible work arrangement while still being part of a collaborative and dynamic team environment. - As a remote employee, you will have the opportunity to work from various locations, promoting a healthy work-life balance. Work Schedule: Full-time, with flexible hours and a focus on results and delivery. ASSUMPTION: The remote work arrangement offered by AffiniPay provides a high degree of flexibility and the opportunity to balance personal and professional responsibilities effectively. 💼 Interview & Application Insights Typical Process: 1. Online application submission 2. Phone or video screen with the hiring manager 3. Take-home content strategy or UX writing challenge 4. Final interview with the content team and other stakeholders Key Assessment Areas: - Strategic thinking and problem-solving skills - UX writing and content strategy expertise - Ability to collaborate effectively with cross-functional teams - Communication and presentation skills Application Tips: - Tailor your resume and cover letter to highlight your relevant experience and skills for this specific role. - Showcase your portfolio with strategic content solutions and exceptional UX writing skills across various digital products. - Prepare for the take-home challenge by demonstrating your ability to analyze user needs, define content models, and establish voice and tone. ATS Keywords: Content Strategy, UX Writing, Voice and Tone, Content Modeling, Information Architecture, Collaboration, Content Systems, Advocacy, Content Testing, Strategic Thinking, Influence, User-Centered Design, Communication Skills, Agile Environment, Proactive Attitude ASSUMPTION: The application process for this role is likely to be competitive, given AffiniPay's reputation as a fast-moving and growth-focused company. Tailoring your application materials and preparing for the interview process will be crucial for success. 🛠️ Tools & Technologies - Familiarity with design and prototyping tools (e.g., Figma) is a plus but not required. - Experience with content management systems (CMS) and design systems is beneficial. ASSUMPTION: While specific tools and technologies are not mentioned in the job description, a familiarity with industry-standard design and prototyping tools will be an asset in this role. 👔 Cultural Fit Considerations Company Values: - Collaboration - Innovation - Customer Focus - Integrity - Accountability Work Style: - AffiniPay values a fast-moving, growth-focused culture with a high degree of collaboration and problem-solving. - They seek team members who are creative, collaborative, and fun-loving, with a proactive and self-starter attitude. Self-Assessment Questions: 1. How do you align with AffiniPay's company values, and how have you demonstrated these values in previous roles? 2. How comfortable are you working in a fast-paced, agile environment, and how have you managed multiple projects simultaneously in the past? 3. How do you ensure that your work style fits well with a remote team, and what strategies do you employ to maintain effective communication and collaboration? ASSUMPTION: AffiniPay's focus on collaboration, innovation, and customer focus makes it an attractive choice for professionals who thrive in dynamic and growth-oriented environments. ⚠️ Potential Challenges - Balancing multiple projects and priorities in a fast-paced, agile environment. - Working remotely and maintaining effective communication and collaboration with cross-functional teams. - Adapting to the unique challenges and complexities of the fintech industry. ASSUMPTION: While these challenges may present obstacles, they also offer opportunities for professional growth and development in a dynamic and innovative field. 📈 Similar Roles Comparison - Product Content Strategist: This role focuses more on content strategy and less on UX writing, requiring a broader perspective on content across the product lifecycle. - UX Content Strategist: This role is more focused on UX writing and may involve less collaboration with cross-functional teams, as the primary responsibility is crafting clear and concise UI text. - Content Designer (Mid-level): This role offers fewer responsibilities and less strategic influence than the Senior Content Designer role, providing an opportunity for career growth and advancement. ASSUMPTION: The Senior Content Designer role at AffiniPay offers a unique blend of content strategy and UX writing responsibilities, providing a well-rounded and challenging opportunity for the right candidate. 📝 Sample Projects - Developing and executing a content strategy for a new product launch, including user research, content modeling, and voice and tone guidelines. - Crafting clear and concise UI text for an existing product, improving user experience and reducing support tickets. - Collaborating with a cross-functional team to define and maintain a design system, including content guidelines and patterns. ASSUMPTION: The sample projects listed above are intended to provide a sense of the types of responsibilities and challenges you may encounter in this role. Your specific projects and priorities will depend on the team's needs and the company's goals. ❓ Key Questions to Ask During Interview 1. How does the content team collaborate with other departments, such as product management and design, to ensure a consistent user experience across the product ecosystem? 2. What are the most significant content challenges currently facing the team, and how does this role address those challenges? 3. How does AffiniPay support the professional development and growth of its content team members? 4. What are the key performance indicators (KPIs) used to measure the success of the content team's efforts, and how are these KPIs tracked and reported? 5. How does the company's remote work policy support effective communication and collaboration among team members? ASSUMPTION: Asking thoughtful and insightful questions during the interview process will demonstrate your interest in the role and provide valuable information to help you make an informed decision about your career. 📌 Next Steps for Applicants To apply for this position: 1. Submit your application through this link. 2. Tailor your resume and cover letter to highlight your relevant experience and skills for this specific role. 3. Prepare for the take-home content strategy or UX writing challenge by demonstrating your ability to analyze user needs, define content models, and establish voice and tone. 4. Practice your presentation and communication skills, as you will be required to present and advocate for content decisions throughout the interview process. 5. Follow up with the hiring manager one week after submitting your application to express your continued interest in the role. ⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.