📌 Core Information
🔹 Job Title: Senior Content Operations Manager - DOT Comm
🔹 Company: TELUS
🔹 Location: Vancouver, BC; Toronto, ON; Ottawa, ON; Calgary, AB
🔹 Job Type: Full-Time Permanent
🔹 Category: Digital Sales & Marketing
🔹 Date Posted: 2025-07-02
🔹 Experience Level: 5-10 years
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Operational hub of TELUS Ecommerce production & creative process
- Own intake, triage, and routing for production requests via JIRA or other systems
- Lead capacity planning across creative, content managers, and QA teams
- Govern and communicate centralized calendar for web/app updates and deployments
- Evolve production tools, intake processes, templates, ceremonies, capacity planning tools, and documentation
- Ensure documentation, ticket templates, and workflows are standardized and followed
- Act as the first line of contact for stakeholder planning meetings
- Participate in standups, sprint planning, and retros to stay aligned with product and delivery teams
- Leverage analytics and performance dashboards to manage capacity and identify optimizations
ASSUMPTION: This role requires a high level of organization, multitasking, and stakeholder management skills to ensure smooth operation of the content production process.
📋 Key Responsibilities
✅ Own intake, triage, and routing for production requests via JIRA or other systems
✅ Lead capacity planning across creative, content managers, and QA teams based on campaign and initiative calendars
✅ Govern and communicate the centralized calendar for web/app updates and deployments
✅ Evolve production tools, intake processes, templates, ceremonies, capacity planning tools, and documentation
✅ Ensure documentation, ticket templates, and workflows are standardized and followed
✅ Act as the first line of contact for stakeholder planning meetings
✅ Participate in standups, sprint planning, and retros to stay aligned with product and delivery teams
✅ Leverage analytics and performance dashboards to manage capacity and identify optimizations
ASSUMPTION: This role involves a high degree of cross-functional collaboration and requires strong communication skills to manage stakeholder relationships effectively.
🎯 Required Qualifications
Education: Bachelor's degree in a related field (e.g., Business, Marketing, Communications)
Experience: 5+ years in digital project, content management, or operations management
Required Skills:
- Excellent stakeholder communication and multitasking ability
- Familiarity with Agile project workflows, JIRA, and content operations
- Proven experience working with enterprise-level content management systems (e.g., Contentful, Adobe Experience Manager)
- Detail-oriented and highly organized with strong project management skills
- Knowledge of SEO, accessibility (WCAG 2.0 AA), and digital content best practices
- Comfortable working in a fast-paced, agile environment with cross-functional teams
Preferred Skills:
- Experience with performance dashboards and analytics tools
- Familiarity with TELUS' products and services
ASSUMPTION: Candidates with experience in a similar role within a large organization or a digital agency may have an advantage in this role.
💰 Compensation & Benefits
Salary Range: CAD 90,000 - 120,000 per year (Based on industry standards for a Senior Content Operations Manager in Canada)
Benefits:
- Competitive health and dental benefits
- Retirement savings plan with company match
- Employee share purchase plan
- Generous vacation time and paid time off
- Employee discounts on TELUS products and services
Working Hours: Full-time, typically 8:30 AM - 5:00 PM, Monday - Friday, with flexibility for project demands
ASSUMPTION: Salary range is estimated based on industry standards and may vary depending on the candidate's experience and qualifications.
📌 Applicant Insights
🔍 Company Context
Industry: Telecommunications
Company Size: 10,001+ employees (Large enterprise)
Founded: 1999 (as a result of the merger of AGT and BCE Inc.)
Company Description:
- TELUS is a leading national telecommunications company in Canada, providing a wide range of communications products and services including data, Internet protocol (IP), voice, entertainment, and video.
- TELUS is known for its strong commitment to community investment, having contributed over $158 million to charitable and not-for-profit organizations and volunteered over 3 million hours of service since 2000.
- TELUS was named the most outstanding philanthropic corporation globally for 2010 by the Association of Fundraising Professionals.
Company Specialties:
- Wireless services
- Internet and data services
- Voice services
- Entertainment and video services
- Healthcare and agriculture technology solutions
Company Website: www.telus.com
ASSUMPTION: TELUS' large size and diverse range of services may present unique challenges and opportunities for this role.
📊 Role Analysis
Career Level: Senior (Managerial)
Reporting Structure: This role reports directly to the Director of Digital Sales & Marketing and oversees the content operations team.
Work Arrangement: On-site, with flexibility for remote work as needed
Growth Opportunities:
- Potential to grow into a leadership role within the content operations team or related departments
- Opportunities to work on high-impact projects and initiatives
- Access to learning and development resources to support career growth
ASSUMPTION: This role offers significant opportunities for career growth and development within a large, established organization.
🌍 Location & Work Environment
Office Type: Modern, collaborative office spaces with state-of-the-art technology
Office Location(s): Vancouver, BC; Toronto, ON; Ottawa, ON; Calgary, AB
Geographic Context:
- Vancouver: Coastal city with a mild climate, known for its natural beauty and outdoor activities
- Toronto: Large, multicultural city with a diverse range of neighborhoods and attractions
- Ottawa: Capital city of Canada, with a historic downtown core and nearby nature activities
- Calgary: Large city in the prairies, known for its annual rodeo and nearby nature activities
Work Schedule: Full-time, typically 8:30 AM - 5:00 PM, Monday - Friday, with flexibility for project demands
ASSUMPTION: The work environment at TELUS is dynamic and fast-paced, with a strong focus on collaboration and innovation.
💼 Interview & Application Insights
Typical Process:
- Online application and resume screening
- Phone or video screening with the hiring manager
- In-person or virtual interview with the hiring manager and team members
- Final interview with the Director of Digital Sales & Marketing
Key Assessment Areas:
- Problem-solving skills and ability to manage multiple projects simultaneously
- Communication and stakeholder management skills
- Technical skills, including familiarity with JIRA and enterprise-level content management systems
- Alignment with TELUS' company values and culture
Application Tips:
- Tailor your resume to highlight relevant experience and skills for this role
- Prepare for behavioral interview questions that focus on your problem-solving skills and experience managing multiple projects
- Research TELUS' company values and be prepared to discuss how your personal values align with theirs
ATS Keywords: Content Operations, Digital Project Management, JIRA, Agile, Stakeholder Management, Capacity Planning, SEO, Accessibility, Digital Content Best Practices
ASSUMPTION: The interview process at TELUS is thorough and designed to assess the candidate's fit for the role and the company's culture.
🛠️ Tools & Technologies
- JIRA
- Enterprise-level content management systems (e.g., Contentful, Adobe Experience Manager)
- Performance dashboards and analytics tools (e.g., Google Analytics, Tableau)
- Microsoft Office Suite (Word, Excel, PowerPoint)
ASSUMPTION: Familiarity with the listed tools and technologies is essential for success in this role.
👔 Cultural Fit Considerations
Company Values:
- We care about our customers, communities, and each other
- We do what's right, always
- We believe in the power of our people
- We think like a customer
- We collaborate and connect with our team members
Work Style:
- Collaborative and team-oriented
- Fast-paced and dynamic
- Focused on continuous improvement and innovation
- Data-driven and analytical
Self-Assessment Questions:
- Do you thrive in a fast-paced, collaborative environment?
- Are you comfortable managing multiple projects and stakeholders simultaneously?
- Do you have a strong commitment to customer service and thinking like a customer?
- Are you familiar with TELUS' company values and do they resonate with you?
ASSUMPTION: A strong cultural fit is essential for success in this role, as it involves close collaboration with various teams and stakeholders.
⚠️ Potential Challenges
- Managing multiple projects and stakeholders simultaneously may be challenging
- Working in a fast-paced, dynamic environment may require strong adaptability and resilience
- Ensuring high-quality content production and delivery may require strong attention to detail and project management skills
- Collaborating effectively with remote team members may present unique challenges
ASSUMPTION: These challenges can be overcome with strong communication, project management, and adaptability skills.
📈 Similar Roles Comparison
- This role is similar to a Digital Project Manager or Content Manager role, but with a stronger focus on operations and capacity planning
- In a smaller organization, this role might be combined with other responsibilities, such as content creation or strategy
- In a larger organization, this role might have more opportunities for specialization and growth within the content operations team
ASSUMPTION: This role offers unique opportunities for career growth and development within a large, established organization.
📝 Sample Projects
- Managing the content production process for a major website redesign or relaunch
- Implementing a new content management system and migrating existing content
- Optimizing content production workflows and processes to improve efficiency and quality
ASSUMPTION: These projects demonstrate the range of responsibilities and challenges this role may involve.
❓ Key Questions to Ask During Interview
- Can you describe the team structure and dynamics within the content operations team?
- How does this role collaborate with other departments, such as Digital Sales, Lifecycle, and Growth?
- What are the key priorities for this role in the first 30, 60, and 90 days?
- How does TELUS support the growth and development of its employees in this role?
- What are the biggest challenges facing the content operations team currently, and how can this role help address them?
ASSUMPTION: These questions demonstrate a strong interest in the role and a desire to understand the team dynamics and priorities.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume to highlight relevant experience and skills for this role
- Prepare a cover letter that explains your interest in the role and how your skills and experience make you a strong fit
- Prepare for behavioral interview questions that focus on your problem-solving skills and experience managing multiple projects
- Research TELUS' company values and be prepared to discuss how your personal values align with theirs
- Follow up with the hiring manager one week after submitting your application to express your continued interest in the role
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
