📌 Core Information
🔹 Job Title: Senior Conversational Content Designer & Language Architect
🔹 Company: Remitly
🔹 Location: Seattle, WA, USA (Hybrid)
🔹 Job Type: Full-Time
🔹 Category: Financial Services
🔹 Date Posted: May 21, 2025
🔹 Experience Level: 5-10 years
🔹 Remote Status: Hybrid (Seattle, WA, USA)
🚀 Job Overview
Key aspects of this role include:
- Creating and improving content for customer-centric self-service experiences, including a virtual assistant
- Collaborating with various teams to ensure a cohesive and effective user experience across Remitly's products
- Setting and raising content design standards by ensuring content is clear, complete, concise, conversational, accessible, on-brand, and easy to translate for customers
- Working with AI tools judiciously for generative content design, including prompt design
- Contributing to the expansion and ongoing improvements of Remitly's content design standards, design system, and resources for the global product team
ASSUMPTION: This role requires a strong background in content design and strategy, with a focus on conversational design and experience working with AI tools for generative content. Familiarity with UX product accessibility best practices is also crucial.
📋 Key Responsibilities
✅ Create new content and iteratively improve content based on product and design team feedback, customer feedback and metrics, and UX research insights
✅ Ensure UX content reflects Remitly's brand and product voice and tone best practices, aligning messaging across customer touchpoints
✅ Establish content strategy, content patterns, and best practices for scalable, global user experiences
✅ Partner with product design, product management, and engineering teams to create a friction-free, customer-centric product experience
✅ Work across the product team and other teams to strategize and evolve how the user experience fits into Remitly's product strategy; prioritize work; and measure content impact
✅ Develop scalable content designs and create content libraries to support efficiencies and product velocity
✅ Help set and raise the standards for content design by ensuring content is clear, complete, concise, conversational, accessible, on-brand, and easy to translate for customers
ASSUMPTION: This role involves a high degree of collaboration and cross-functional teamwork, requiring strong communication and project management skills.
🎯 Required Qualifications
Education: Bachelor's degree in a relevant field (e.g., English, Journalism, Communications, or a related discipline)
Experience: 5 years or more of experience in content design, with additional skills in content strategy
Required Skills:
- Expertise in creating and tuning content for small and large language models (LLMs) used as the foundation of conversational designs and virtual assistant experiences
- Experience using AI tools judiciously for generative content design (including prompt design)
- Familiarity with UX product accessibility best practices
Preferred Skills:
- Expertise in content usability research
ASSUMPTION: While a degree is required, Remitly values relevant experience and skills over formal education. Candidates with equivalent experience are encouraged to apply.
💰 Compensation & Benefits
Salary Range: $136,000 - $155,000 per year (USD)
Benefits:
- Flexible paid time off
- Health, dental, and vision insurance
- 401k plan with company matching
- Paid parental, medical, military, and family care leave
- Mental health and family forming benefits
- Employee stock purchase plan (ESPP)
- Continuing education and travel benefits
Working Hours: Full-time, typically 40 hours per week. Remitly offers flexible working hours and a hybrid work arrangement.
ASSUMPTION: The salary range provided is an estimate based on industry standards for similar roles. Actual compensation may vary based on factors such as experience, skills, and market conditions.
📌 Applicant Insights
🔍 Company Context
Industry: Financial Services, specifically international payments and digital money transfer
Company Size: 1,001-5,000 employees, providing a mid-sized company environment with ample opportunities for collaboration and growth
Founded: 2011, with over a decade of experience in the industry
Company Description:
- Remitly is an international payments company that leverages digital channels, including mobile phones, to send money internationally
- The company's digital products are fundamentally faster, less expensive, and far more convenient for customers to send money across borders
- Remitly is committed to transforming lives with trusted financial services that transcend borders
Company Specialties:
- Mobile payments
- Remittance
- Digital money transfer
- Banking
- Fintech
- Lending
Company Website: www.remitly.com
ASSUMPTION: Remitly's focus on digital financial services and international payments makes it an innovative and dynamic place to work, with a strong emphasis on technology and customer-centric design.
📊 Role Analysis
Career Level: Senior, with opportunities for growth and leadership within the content design team
Reporting Structure: Reports to the senior manager of product content, with opportunities to collaborate with and influence other teams across the organization
Work Arrangement: Hybrid, with a combination of remote and on-site work in Seattle, WA, USA
Growth Opportunities:
- Expanding the content design team and taking on a leadership role
- Contributing to the development of Remitly's design system and content design standards
- Gaining experience working with AI tools and large language models for generative content design
ASSUMPTION: This role offers significant opportunities for professional growth and development, both within the content design team and across the broader organization.
🌍 Location & Work Environment
Office Type: Hybrid, with a combination of remote and on-site work in Seattle, WA, USA
Office Location(s): 1111 3rd Ave, Suite 2100, Seattle, WA 98101, US
Geographic Context:
- Seattle is a vibrant, tech-centric city with a strong job market and numerous cultural attractions
- The Pacific Northwest region offers a mild climate, natural beauty, and a high quality of life
- Seattle is home to a diverse and inclusive community, with a strong focus on social justice and sustainability
Work Schedule: Full-time, typically 40 hours per week, with flexible working hours and a hybrid work arrangement
ASSUMPTION: The hybrid work arrangement offers a balance between the benefits of remote work and the advantages of in-person collaboration and networking.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screen with a recruiter
- Technical assessment or case study
- On-site or video interview with the hiring manager and team members
- Final interview with senior leadership
Key Assessment Areas:
- Content design skills and experience
- Familiarity with AI tools and large language models
- Collaboration and communication skills
- Problem-solving and analytical thinking
- Cultural fit and alignment with Remitly's values
Application Tips:
- Tailor your resume and cover letter to highlight your relevant content design experience and skills
- Provide examples of your work, including content design projects and case studies
- Demonstrate your understanding of Remitly's mission and values in your application materials
- Prepare for the interview by researching Remitly's products, services, and industry trends
ATS Keywords: Content design, conversational design, AI tools, large language models, UX accessibility, Remitly, international payments, digital money transfer
ASSUMPTION: Remitly's application process is designed to assess candidates' skills, experience, and cultural fit, with a focus on finding the best fit for both the candidate and the organization.
🛠️ Tools & Technologies
- AI tools for generative content design (e.g., prompt design)
- Large language models (LLMs) for conversational designs and virtual assistant experiences
- UX research tools (e.g., user testing, surveys, and analytics)
- Content management systems (CMS) and design tools (e.g., Figma, Adobe XD)
- Collaboration tools (e.g., Slack, Microsoft Teams)
ASSUMPTION: The specific tools and technologies used in this role may evolve over time, as Remitly continues to innovate and adopt new technologies to improve its products and services.
👔 Cultural Fit Considerations
Company Values:
- Customer-centric
- Trustworthy
- Inclusive
- One team
- Bold
Work Style:
- Collaborative and cross-functional
- Data-driven and user-focused
- Innovative and adaptable
- Results-oriented and accountable
Self-Assessment Questions:
- How do you ensure that your content design aligns with Remitly's customer-centric and trustworthy values?
- How do you approach collaborating with cross-functional teams to create a cohesive user experience?
- How do you stay up-to-date with industry trends and best practices in content design and AI tools?
ASSUMPTION: Remitly values candidates who are passionate about its mission, committed to its values, and eager to contribute to its ongoing success.
⚠️ Potential Challenges
- Managing multiple projects and priorities in a fast-paced, dynamic environment
- Balancing the need for scalability and efficiency with the desire for personalized, customer-centric content
- Keeping up with the latest AI tools and technologies for generative content design
- Collaborating effectively with remote team members and stakeholders
ASSUMPTION: These challenges can be overcome with strong project management skills, effective communication, and a commitment to continuous learning and improvement.
📈 Similar Roles Comparison
- Unlike traditional content design roles, this position focuses specifically on conversational design and AI tools for generative content
- Remitly's focus on international payments and digital money transfer sets it apart from other financial services companies
- This role offers opportunities for growth and leadership within the content design team and across the broader organization
ASSUMPTION: While this role shares similarities with other content design positions, its focus on conversational design and AI tools makes it unique within the industry.
📝 Sample Projects
- Developing a conversational design system for Remitly's virtual assistant
- Creating and optimizing content for high-priority UX content design projects
- Conducting user research and usability testing to inform content design decisions
ASSUMPTION: These sample projects illustrate the range of responsibilities and opportunities available in this role, from strategic content design to hands-on user research and optimization.
❓ Key Questions to Ask During Interview
- How does Remitly approach accessibility and inclusivity in its content design process?
- Can you describe the content design team's collaboration with other teams, such as product management and engineering?
- How does Remitly support the professional development and growth of its content design team members?
- What are the most pressing content design challenges facing Remitly in the near future, and how can this role contribute to addressing them?
- How does Remitly measure the success and impact of its content design efforts?
ASSUMPTION: These questions demonstrate your interest in Remitly's content design process, team dynamics, and long-term success, while also providing valuable insights into the role and the organization.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant content design experience and skills
- Prepare for the interview by researching Remitly's products, services, and industry trends
- Follow up with the recruiter after submitting your application to confirm receipt and express your interest in the role
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
