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(Senior) CRM Marketing Manager (m/f/d)

2019
Full-time
On-site
Berlin, Berlin, Germany
🎯 CRM & Loyalty Marketing

πŸ“Œ Core Information

πŸ”Ή Job Title: (Senior) CRM Marketing Manager (m/f/d)

πŸ”Ή Company: Riverty Group GmbH

πŸ”Ή Location: Berlin, Germany

πŸ”Ή Job Type: Full-time

πŸ”Ή Category: Marketing

πŸ”Ή Date Posted: May 5, 2025

πŸ”Ή Experience Level: 2-5 years

πŸ”Ή Remote Status: On-site (Hybrid)

πŸš€ Job Overview

Key aspects of this role include:

  • Strategic channel and campaign development across email, messenger, and other channels
  • Personalized communication and segmentation for targeted campaigns
  • Content creation and A/B testing for high-performing campaigns
  • CRM management and automation for a 360Β° customer view
  • Enablement and knowledge transfer through training and documentation
  • Data analysis and optimization of CRM KPIs

ASSUMPTION: This role requires a strategic mindset, strong communication skills, and experience in digital marketing to drive successful CRM campaigns and manage a CRM system effectively.

πŸ“‹ Key Responsibilities

βœ… Develop and implement CRM and messenger marketing strategies

βœ… Plan and execute automated lifecycle campaigns across multiple channels

βœ… Create target group-specific, multi-stage campaigns for reactivation, product communication, and customer retention

βœ… Collaborate with content teams to create compelling content and develop high-performing subject lines and campaign elements

βœ… Maintain and strategically use the CRM system for a 360Β° customer view and consistent communication

βœ… Train colleagues in the use of the CRM system and support their onboarding

βœ… Analyze CRM KPIs, derive optimization potentials, and bring new impulses from current market trends, tools, and best practices

ASSUMPTION: This role requires a strong understanding of CRM systems, marketing automation tools, and data-driven campaign management to succeed in these responsibilities.

🎯 Required Qualifications

Education: A completed degree in Marketing, Communications, Media Studies, Business Administration, Business Informatics, or a similar field of study.

Experience: At least 3-5 years of experience in digital marketing, ideally with a focus on CRM, messenger, or social channels, as well as solid knowledge in B2B and B2C marketing strategies, data-driven campaign management, and project management.

Required Skills:

  • Experience working with modern CRM and marketing automation tools (e.g., Dynamics 365 Marketing, Hubspot, Braze, Marketo, Optimizely, SendGrid, or similar)
  • Strong communication skills in both German and English
  • Creativity, conceptual thinking, and teamwork

Preferred Skills:

  • Experience in the fintech industry
  • Familiarity with agile methodologies

ASSUMPTION: Candidates should have a strong background in digital marketing, with a focus on CRM and campaign management, to be successful in this role.

πŸ’° Compensation & Benefits

Salary Range: €55,000 - €75,000 per year (Based on industry standards for a senior marketing role in Berlin)

Benefits:

  • Health support
  • Employee benefits
  • Flexible working arrangements
  • Training sessions and customized development plans

Working Hours: Full-time (40 hours per week) with flexible working arrangements

ASSUMPTION: The salary range is estimated based on industry standards for a senior marketing role in Berlin, with experience and qualifications influencing the final offer.

πŸ“Œ Applicant Insights

πŸ” Company Context

Industry: Fintech - Riverty focuses on providing flexible payments, smarter accounting, and fair debt collection to foster financial growth.

Company Size: 1,001-5,000 employees - Riverty offers a welcoming, trust-filled atmosphere and opportunities within the Bertelsmann Group.

Founded: Riverty is a part of the Bertelsmann Group, founded in 1835, with over 50 years of experience in the financial services industry.

Company Description:

  • Riverty believes everyone should be in control of their financials and aims to build the most human-centric fintech
  • The company provides holistic solutions that include flexible payments, smarter accounting, and fair debt collection
  • Riverty has a strong focus on data and financial technology to create seamlessly connected financial management solutions

Company Specialties:

  • Flexible payments
  • Smarter accounting
  • Fair debt collection
  • Financial technology

Company Website: riverty.com/en/careers

ASSUMPTION: Riverty is a dynamic and growing fintech company that offers a unique opportunity to work in a fast-paced, innovative environment.

πŸ“Š Role Analysis

Career Level: Senior - This role is suitable for experienced marketing professionals looking to drive CRM strategies and campaigns.

Reporting Structure: The CRM Marketing Manager will report directly to the Head of Marketing.

Work Arrangement: Hybrid - A mix of on-site teamwork and remote work is offered to create the perfect professional experience.

Growth Opportunities:

  • Progression to a leadership role within the marketing department
  • Expansion of responsibilities to include additional marketing channels or regions
  • Career development through training sessions and customized development plans

ASSUMPTION: This role offers strong growth potential for the right candidate, with opportunities to advance within the marketing department or expand responsibilities.

🌍 Location & Work Environment

Office Type: Hybrid - A mix of on-site and remote work is offered to create the perfect professional experience.

Office Location(s): Berlin, Germany

Geographic Context:

  • Berlin is a vibrant, multicultural city with a thriving tech industry
  • The city offers a high quality of life, with numerous cultural attractions, parks, and recreational activities
  • Berlin is well-connected by public transportation, making it easy to commute to the office

Work Schedule: Full-time (40 hours per week) with flexible working arrangements

ASSUMPTION: Berlin offers a dynamic and stimulating work environment, with a strong tech industry and a high quality of life.

πŸ’Ό Interview & Application Insights

Typical Process:

  • Online application submission
  • Phone or video screening
  • On-site or virtual interview with the hiring manager
  • Final interview with the team

Key Assessment Areas:

  • Marketing expertise and CRM knowledge
  • Strategic thinking and problem-solving skills
  • Communication and collaboration skills
  • Cultural fit and alignment with company values

Application Tips:

  • Highlight relevant marketing experience and CRM expertise in your resume
  • Tailor your cover letter to demonstrate your understanding of the role and company
  • Prepare examples of successful CRM campaigns or projects you've led

ATS Keywords: CRM, Marketing, Campaign Development, Personalized Communication, Segmentation, Content Creation, A/B Testing, CRM Management, Automation, Data Analysis, KPI Optimization, Project Management, B2B Marketing, B2C Marketing, Team Collaboration, Creativity, Conceptual Thinking

ASSUMPTION: Riverty's application process is designed to assess candidates' marketing expertise, strategic thinking, and cultural fit for the role.

πŸ› οΈ Tools & Technologies

  • Modern CRM and marketing automation tools (e.g., Dynamics 365 Marketing, Hubspot, Braze, Marketo, Optimizely, SendGrid)
  • Data analysis and visualization tools (e.g., Excel, Power BI, Tableau)
  • Project management tools (e.g., Asana, Trello, Jira)

ASSUMPTION: Candidates should have experience with modern CRM and marketing automation tools, as well as data analysis and project management tools to succeed in this role.

πŸ‘” Cultural Fit Considerations

Company Values:

  • Customer-centricity
  • Innovation
  • Collaboration
  • Integrity
  • Empowerment

Work Style:

  • Agile and dynamic
  • Data-driven and results-oriented
  • Collaborative and team-focused
  • Flexible and adaptable

Self-Assessment Questions:

  • Do you have a strong understanding of CRM systems and marketing automation tools?
  • Are you comfortable working in a fast-paced, dynamic environment?
  • Do you thrive in a collaborative, team-focused work environment?
  • Are you able to balance multiple projects and prioritize effectively?

ASSUMPTION: Riverty values candidates who are customer-centric, innovative, collaborative, and results-driven, with a strong understanding of CRM systems and marketing automation tools.

⚠️ Potential Challenges

  • Managing a large volume of data and campaigns
  • Keeping up with industry trends and best practices
  • Balancing multiple projects and priorities
  • Working in a fast-paced, dynamic environment

ASSUMPTION: These challenges require strong organizational skills, adaptability, and the ability to manage multiple priorities effectively.

πŸ“ˆ Similar Roles Comparison

  • Compared to other CRM Marketing Manager roles, this position offers a unique opportunity to work in the growing fintech industry
  • Riverty's focus on data and financial technology sets it apart from traditional marketing roles
  • Career progression in this role may lead to leadership positions within the marketing department or expansion of responsibilities

ASSUMPTION: This role offers a unique opportunity to work in the growing fintech industry, with a strong focus on data and financial technology.

πŸ“ Sample Projects

  • Developing and executing a successful automated lifecycle campaign for customer retention
  • Implementing A/B testing to optimize campaign performance and improve open rates
  • Managing a team to create compelling content and develop high-performing subject lines for targeted campaigns

ASSUMPTION: These sample projects demonstrate the key responsibilities and required skills for this role.

❓ Key Questions to Ask During Interview

  • What are the key priorities for this role in the first 30 days?
  • How does Riverty support the professional development of its employees?
  • What is the team structure and dynamic within the marketing department?
  • How does Riverty measure the success of its CRM campaigns?
  • What are the most challenging aspects of working in a fast-paced, dynamic environment?

ASSUMPTION: These questions help assess the role's expectations, company culture, and the team's dynamics.

πŸ“Œ Next Steps for Applicants

To apply for this position:

  • Submit your application through this link
  • Tailor your resume to highlight relevant marketing experience and CRM expertise
  • Write a compelling cover letter demonstrating your understanding of the role and company
  • Prepare examples of successful CRM campaigns or projects you've led
  • Follow up with the hiring manager one week after submission, inquiring about the status of your application

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.